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0-5 years of experience
- Provide great customer service by delivering the core service principles of the company.
- Share technical knowledge about all of our digital products and services.
- Respond to all customer concerns and questions.
- Communicate with managers to ensure product is stocked appropriately with in demand titles and customers requests.
- Organize and alphabetize all product on the selling floor.
- Follow policies and procedures for cash handling and safety and security of all digital products.
0-5 years of experience
- Sent dozens of shipments each week on time with customer’s specific requests
- Kept tracked of inventory levels and financial data in Excel spreadsheet
- Always kept 100% customer satisfaction
0-5 years of experience
Sell tickets to the general public, while providing information and an exceptional experience for our
patrons.
- Assist guests at the Box Office Will-Call window and resolve all issues/problem.
- Reconcile money received, and balance monies at days end.
- Follow all operational policies and procedures for box office operations and those of SMDCAC.
0-5 years of experience
- Confirm orders on outgoing packages and suggest additional purchases.
- Start and finish explaining the sales contracts to customers.
- Provide customers with exceptional care, attention, and courtesy.
- Update customer personal and billing information.
- Worked collaboratively in team environment.
0-5 years of experience
- Sell admission tickets to the general public over the counter
- Operate computerized ticketing machines
- Balance cash receipts to ensure ticket accuracy
- Provide information in person or by telephone
- Answer questions regarding location of events, various pricing and seating accommodations
10+ years of experience
- Build and operate all aspects of sales business
- Product sales, promotion, advertising, inventory, and future product research
- Created and maintain virtual store for all business transactions
- Establish customer base and satisfaction through product trending and communication
0-5 years of experience
- Working in the Children’s Department helping customers find appropriate level reading for their infants, toddlers, young readers, and teens.
- Act as a cashier for the department, as well as the rest of the store covering breaks, etc.
- Inform customers of current sales, discounts, etc., as well as help find specific items as requested.
- Help customers by suggesting books they might be interested in, if the specific book they are requesting is not in stock
0-5 years of experience
- Responsible for keeping personal bank balance and accountability of in person sales.
- Answering phone calls to facilitate ticket sales and clarify patron questions.
- Making and updating patron accounts among other duties.
Seller Duties and Responsibilities
No two sellers are exactly alike, as specific duties vary from employer to employer. However, after analyzing online job postings, we identified several core responsibilities common to the job:
Facilitate Sales Sellers proactively greet customers and offer them assistance. By interacting with customers, they identify their interests and needs. Sellers promote products on the sales floor while serving as the front line for all questions and sales opportunities.
Process Payments Beyond helping customers find items to buy, some sellers also process sales transactions. Taking payment may involve using a cash register or a point of sale (POS) system. Sellers add up a customer’s total and may try to upsell them on additional complementary products. Once the sale is complete, they receive payment from the customer in the form of cash, credit, or debit.
Prepare the Sales Floor Another responsibility for sellers is preparing products to be displayed on the sales floor. They may be asked to add tags to products or apply barcodes. Sellers also set up visual displays, place signage, change window displays, or move layouts as directed. Their job is to consistently maintain and improve the appearance of their selling area.
Oversee Sales Administration Many sellers also handle sales related administration and cash-out procedures. Depending on their work shift schedule, sellers may be required to open or close cash registers. They count money in the register and separate purchase receipts, coupons, and other vouchers. Sellers also serve as a watchful eye to identify security risks and prevent merchandise theft.
Perform Inventory Management and Restocking Sellers support refilling activities that keep sales floor stock looking full and plentiful. Sellers working in retail may help stock shelves, arrange for delivery of purchases, and count inventory. When there are no customers they may be asked to go inventory unsold merchandise.
Seller Skills and Qualifications
Sellers should be outgoing communicators who are detail oriented. Employers typically look for prior retail or customer service experience, although it is not always required. The following skills are also essential to the job:
- Sales skills – sellers must consistently meet or exceed established individual sales goals given to them by leadership
- Customer service – providing excellent customer service is a top priority for companies that employ sellers, who are expected to give a fast welcome that makes potential customers comfortable
- Money handling – sellers, especially those in retail, need the ability to count money and make change in an accurate and timely way
- Negotiation – great sellers are comfortable handling customer objections and politely working toward a sale
- Memorization – sellers have to remember accurate information on current sales promotions, as well as policies regarding payments and exchanges, to do their job effectively
- Communication skills – sellers often speak with customers, prospects, fellow team members, managers, and other guests, so strong communication skills are essential
- Physical fitness – frequent standing for long hours, walking, using hand motions, reaching, and lifting up to 40 pounds is required for some sellers who manage and move product around as part of their position
Seller Education and Training
Although many seller positions have no formal education requirements, some employers prefer employees to have a high school diploma, particularly those who sell complex or big-ticket items. Employers also prefer one to two years of customer service or sales experience. Many sellers get on-the-job training in their employer’s specific sales philosophy and methodology. This training may continue for only a few days or may extend for months. Managers or more experienced sellers usually train newly hired sellers.
Seller Salary and Outlook
According to the Bureau of Labor Statistics (BLS), the median hourly wage for sellers is $11.16. The lowest 10 percent of sellers receive less than $8.61, while the highest 10 percent earn more than $19.85. Compensation for sellers varies according to where they work and the type of product or service they sell. Retail sellers may get hourly payment, commission percentages of sales made, or a combination of both. Industry employment for sellers is expected to grow 2 percent through 2026, which the BLS notes is slower than average for all occupations. Seller positions are highly dependent on the overall health and growth rate of the economy. The fast-growing trend of online sales replacing in-store sales has also constrained growth opportunities for retailers.
Helpful Resources
There are many helpful resources out there for those interested in becoming sellers. Check out these links that are full of learning opportunities and the latest industry news:
How to Be a GREAT Salesperson… by Monday Morning! – this ultimate guide to selling will move you years ahead in your sales-closing ability
No Thanks, I’m Just Looking: Sales Techniques for Turning Shoppers into Buyers – get insider secrets on how to succeed in your career as a seller and save hours of trial-and-error with these proven moneymaking techniques
Selling 101: What Every Successful Sales Professional Needs to Know – this book from sales legend Zig Ziglar teaches readers how to persuade people effectively and ethically more often
The American Association of Inside Sales Professionals – take a look at this international association dedicated to providing advice on inside sales
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
