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6-10 years of experience
Responsible for maintaining a $1,000 cash bank with total sales reaching upwards of $50,000
daily.
- Answered inbound phone calls and efficiently handled all inquiries and requests in a fast-paced,
- Communicated and coordinated guests’ needs effectively throughout many different
- Dealt with any guest issues in a professional and tactful manner.
- Regularly participated in taking inventory after hours and created merchandise displays throughout the golf shop.
- Assisted in implementing the operation of corporate and private group events.
6-10 years of experience
Trained to take charge of the shop and maintain a working environment when the shop manager is on vacation.
- Cleaned and maintained the database on the Vulcan plasma cutting computer, and various other equipment.
- Optimized the procedures for the cutting and forming process of duct-work to where there is almost no waste metal.
- Trained new employees according to standard shop procedures.
0-5 years of experience
Opened the welding shop every morning and set up for the day, turning on machines and making safety checks on machines and tools.
- Mentored students and assisted them when needed in proper welds, projects and answered questions.
- Worked on projects for maintenance on campus/repairs.
- Swept the shop, cleaned the welding booths, and made sure all the tools where put away.
0-5 years of experience
Organized daily tee time sheet so course operated smoothly, which taught me time management skills
- Managed each customers experience at the golf course to ensure complete consumer satisfaction.
- Sold golf merchandise and provided excellent product knowledge
- Communicated with Customers and provided excellent customer service in person and via phone regularly throughout the day.
0-5 years of experience
Floral design, retail sales and customer care; corporate account maintenance; wedding set-up; wholesale nursery buyer; deliveries
- Developed new marketing materials, new business strategies, and new corporate clients
- Introduced cost-cutting and time-saving measures for purchasing and delivery
- Found local sources for unique retail gift sales.
0-5 years of experience
Developed strong shop and safety skills by handling heavy equipment and machinery such as: CNC, Manual Mills,
Lathes, Drill Press, HAAS, Band Saw, CNC Plasma Torch, Bench, 55 Ton Iron Worker.
- Applicable use with Solid Works, NX, AutoCAD.
- Assisted with multiple projects and teams to achieve engineering goals, by designing and fabricating necessary parts for various engineering projects.
- Learned the importance of correct and precise manufacturing to complete a task at hand.
0-5 years of experience
Responsible for shop maintenance which included keeping machines and surrounding areas clean, to achieve maximum performance of machines.
- Responsible for manufacturing motorcycle parts to maintain inventory, for direct supply to customers.
- Assembled accessories such as forwards, custom lights, and exhaust tips.
- Manage and maintained stock inventory.
- Responsible for packaging and shipping out of manufactured parts and hardware.
0-5 years of experience
Made photocopies of paperwork and receipts
- Organized binders for measurements, patterns, finances
- Upheld shop standards and taught them to beginning students
- Prepared wardrobe for the show; maintained wardrobe during the run of the show; laundered and stored after the show.
0-5 years of experience
Helped tennis instructor in teaching of camps and clinics
- Help in the supervision and organization of city tennis tournaments as per directions provided by tennis instructor
- Complete reports and records in POS system
- Restocked inventory and maintained appropriate merchandise levels
0-5 years of experience
Utilize 11 years of hands-on experience, as a golfer, to inform and educate customers on their purchase of golf equipment
- Effectively multi-task to provide excellent customer service with purchases, tee times, and cart rentals
- Efficiently organize schedule of customer’s tee times as well as larger tournament type events
- Maintain pro shop cleanliness and tracked inventory through purchases and the arrival of new equipment
- Spearhead front desk activities by handling all financial transactions and maintaining cash drawer on a daily basis
0-5 years of experience
- Handled donations, assisted donors, and cultivated high standard of service for the discerning donors and clientele.
- Provided customer service in receiving, on sales floor, and at registers.
- Cultivated problem solving and trouble shooting skills working in electronics, which included testing, pricing, and performing limited repairs to incoming merchandise.
0-5 years of experience
Managed payroll of fifty employees using QuickBooks
- Responsible for balance sheet and ledger
- Prepared Excel spreadsheets to organize golf outings and tournaments
- Worked closely with club members to ensure customer satisfaction
- Instructed junior golf and adult golf clinics
0-5 years of experience
Greet visitors or callers, handle their inquiries and direct or escort them to appropriate persons or areas according to their needs.
- Schedule and confirm appointments for customers and supervisor.
- Provide services to customers, such as estimates, service writing, invoicing, collecting cash payments and making change or processing credit card transactions and providing receipts.
- Parts and material management, under shop manager, including supplies, vehicles and equipment for employees and customers.
- Pick up or meet and perform errands for employers, employees and customers according to requests, appointments or schedules.
- Perform miscellaneous duties, such as vacuum and clean interiors, remove or install decals and wash exteriors of vehicles and equipment.
- Maintain parking areas, work areas, restrooms, break areas, lobby and office.
0-5 years of experience
Implement customer service standards by developing and maintaining relationships with 450 different golf members
- Merchandise the golf shop every week in order to keep product fresh and members interested in all product
- Coordinate and execute weekly sales specials to help generate sales
- Communicate with vendors and members in order to provide product that best serves the needs of members
- Oversee tee sheet, monitor pace of play, maintain handicap system, and conduct daily member billing
- Responsible for coordinating tournaments and merchandise sales
- Communicate with all clubhouse departments to ensure execution of all events
0-5 years of experience
Assisted in the management and operation of the golf course by ensuring the course and facilities were ready for use on a daily basis
- Entrusted with the responsibility of securely opening and closing the golf course
- Accountable for cash register with tills upwards of $1,800 cash
- Scheduled tee time reservations and checked in hundreds of golfers on a daily basis
- Certified in TaylorMade
- Maintained the merchandise in the pro shop, kept displays stocked and organized
- Set up new customer memberships, developed rapport with returning and new customers
- Cleaned the driving range area including picking range balls and cleaning golf carts
- Frequently assisted and helped set up corporate and club golf tournaments
6-10 years of experience
Diagnose and repair vehicle automotive systems including engine, steering, suspension, brakes and air conditioning to required specifications.
- Conduct multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.
- Perform inspections of completed repairs to ensure thorough and quality of repair and suitability of vehicle for return service.
- Use computer based Equipment Management Information System to record work order information.
- Provide labor and time estimates for repair work.
- Consistently utilize all required safety equipment, adhere to all requirements for hazardous waste disposal and follow proper repair procedures.
- Participate in on-going company and manufacturing training and education programs, to stay current of changing technology.
6-10 years of experience
- Responsible for meeting the needs of club members
- Set up and billed tee times, answered and directed all phone calls, processed sale and returns of merchandise and closed golf shop in the evening
- Assisted the merchandise manager with purchasing, checking in inventory, stocking, and handling returned merchandise
- Assisted with the planning and execution of golf tournaments and dinners
0-5 years of experience
Fit golf clubs for customers and answer any questions they may have.
- In charge of receiving and tagging of products.
- Arrange displays for store and run cash register.
- Managed golf shop and tee times for the day and week.
- In charge of and arranging golf tournaments for the year.
- Offered golf lessons to costumers and manage the cash register.
0-5 years of experience
Completed disassembly and reassembly of necessary vehicle components to ensure proper vehicle wrap application.
- Transported vehicles to and from client.
- Production of [company name] from framework to vinyl application and installation.
- Assisted with daily upkeep of shop, including answering phones, clerical work, and shop organization.
0-5 years of experience
Inventory all parts of incoming vehicles during disassembly, noting missing or broken parts.
- Ensure all solvents and paints needed for jobs are available.
- Ensure all tools and equipment necessary for jobs are available and set up for vehicle painter such as air-tools/attachments, wrenches according to standard/metric size and order of use.
- Perform basic preparation of vehicles by wet-sanding/sanding, taping and picture framing.
- Assist painter as needed and perform other duties as requested.
- Make sure car is safely returned to customer and customer is completely satisfied with work performed.
- Clean, mop, and ensure shop is cleared of overspray after each vehicle is completed, and prepare for next vehicle.
0-5 years of experience
Complete administrative duties as assigned by the ProShop Manager
- Provide assistance and hospitality to members and guest over the phone and in person
- Used the established rules and regulations to gauge my level of hospitality in order to ensure safety and the best experience for our guests
- Made sure members and guests complied with course rules and regulations
- Maintained relationship between members and Golf Club
- Worked with a point of sale software on a day to day basis
0-5 years of experience
- Exhibited exceptional member and customer service
- Developed tournament spreadsheets with Head Professional using Excel
- Ordered inventory from different vendors and supplies for adequate levels
- Performed maintenance and repair on equipment to meet customer satisfaction
0-5 years of experience
Manage inventory for the [company name] (including stocking, reordering, managing vendor orders).
- Place customized orders with a variety of vendor companies for customers.
- Create marketing displays for merchandise.
- Consistently achieve all sales goals for the [company name].
- Complete all sales on a point of sales system.
6-10 years of experience
- Setup, sale and restocking of retail merchandise
- Handled phones and tee time scheduling
- Maintained excellent customer relationships with members and reoccurring customers
- Closed/Opened pro shop and drawer and completed end of day reports
0-5 years of experience
Answered the phone and scheduled appointments
- Courteously greeted and checked in customers
- Cleaned the shop and cutting stations
- Washed and dried the towels
- Completed credit card purchases for merchandise
- Washed and conditioned customers’ hair
- Assisted stylists with various styling procedures
0-5 years of experience
I was able to apply a more modern and efficient way to operate
- We set new highs every month after the first month I was there
- Set up a marketing and re-branding strategy.
- Trained new employees according to standard operating procedures.
- Developed new lead keeping methods to improve accuracy.
0-5 years of experience
Served customers and answered questions they had about merchandise while working the register etc.
- As a Deli Worker I prepared sandwiches, burgers, hotdogs etc.
- Instructed kid’s golf camps for 4 summers at the course
- Learned how to have good organizational skills and how to work under pressure
6-10 years of experience
- Used AutoCAD 2008 program to draft out installation and manufacturing shop drawings.
- Worked with an engineer to ensure canopies adhered to standards and codes
- Manufactured aluminum canopies in a warehouse facility.
- Operated large saw to cut metal to specified mitres and lengths.
- Operated forklift to unload large shipments and to move large bundles of material.
0-5 years of experience
- Completed agendas and plans of basic carpentry and lighting configurations
- Painted various sets and props
- Maintained the cleanliness of the scene shop.
0-5 years of experience
Provide a professional level of customer service with greeting customers, preparing work orders for auto body work, and general service support to auto body shop personnel:
- Review, discuss, and evaluate with customers the areas of concern where visual damage appears on vehicles, and highlight those descriptive areas on an auto body service order
- Adhere to all rules and OSHA safety requirements as outlined for an Auto Body Shop
- Assist the Auto Body Technicians with retrieving, transporting, removing and staging of parts or various components required for the body repair of a vehicle
- During down time maintain a clean workspace in the general office and in/around the body shop as required
0-5 years of experience
Rapidly retrieve cleaning supply and equipment for artists
- Maintain a clean and fully stocked work area
- Greet consumers enthusiastically and make them feel welcome as they approached the shop
- Use communication skill to set up appointments and prepare meetings for the artists
- Use basic knowledge of the shop to troubleshoot problems when they occur
0-5 years of experience
Sorted and placed material on racks, shelves or bins.
- Pulled and distributed materials, tools, or other stock items to fill requests.
- Prepared merchandise for shipments, as required.
- Responsible for the shop maintenance by sweeping and mopping floors;
0-5 years of experience
- Manage the day-to-day operations of an 18-hole, 6159 par 72 State of The Art golf course.
- Supervise and lead a staff of seven part-time employees and 10 golf course Ambassadors.
- Train new employees on the EZ Links Tee Sheet software as well as company standard operating procedures (SOPs).
- Schedule golf tee times with the EZ Links Tee Sheet demand management software system.
- Perform the opening and closing duties of the course while reconciling daily receipts and handling bank deposits.
- Create marketing pricing kits, sell annual golf memberships, and up-sell golf pro shop merchandise.
- Process food & beverage and purchase orders while performing golf cart inspections and tracking maintenance records.
0-5 years of experience
Create and implement a new purchase procedure for better of the company.
- Contacting and creating relationship with vendors and providing the company with quality parts with low costs.
- Present the best model for inventory and implementing it to manage inventory control systems within the shop and maintenance. This includes minimums and maximums and controlling product use.
- Daily and Monthly reports regarding terminal performances, cost, quality, and time loss.
- Keeping up with DOT regulations towards safety by both implementations of verbal and paper coordination.
0-5 years of experience
Fabricated and tested hydraulic units for commercial and military use
- Worked with team to finish units on time
- Trained to drill and tap fittings, create wire run lists and wiring harnesses for units
- MIG and TIG welding experience
0-5 years of experience
- Display excellent customer service to all guests
- Verify and schedule tee times up to a week in advance using Microsoft excel
- Categorize all Men’s and Women’s apparel, hats, and golf counter items within the shop
- Effectively Manage the [company name] social media accounts (i.e.: Facebook and Twitter)
- Promote golf wear through social media sites to increase sales in Pro Shop
- Sell memberships to potential customers
0-5 years of experience
Responsible for ensuring store is opened on time.
- Maintain a clean and organized environment.
- Assist in purchasing/re-stocking merchandise.
- Take orders for drinks, snacks, pastries and bar-food.
- Handle money on a daily basis (able to calculate change).
- Preparing light snack and food to be sold in shop.
- Interacting with customers daily.
0-5 years of experience
Provide exceptional customer service; record customer orders
- Operate all printing and duplication equipment within the print-shop
- Delivery and pick-up of printing jobs for the print-shop; adhere to all urgent printing deadlines
- Complete various duties of the printing office as necessary
- Handle incoming, outgoing and inter-office mail for the entire organization
6-10 years of experience
Assist in the operation of the golf pro shop and golf course
- Manage membership communications and service
- Assist in inventory control
- Manage golf course activities including reservations, schedules, scoring and compliance to PGA rules and standards
- Assist in accounting tasks using QuickBooks
- Responsible for opening and closing Pro Shop
- Management of “Annual Junior Golf Clinic”
- Independently assume a variety of task to ensure operations run efficiently
0-5 years of experience
- Performed janitorial duties including trash removal, laundry, bathroom cleaning, and sweeping and mopping floors
- Kept inventory neat and clean
- Purchased cleaning supplies and break room necessities
0-5 years of experience
- Assisted lead Wood Shop in making specialty projects for sale.
- Made a wide variety of cabinets and other woodwork projects.
- Well versed in all Wood Shop Machines & their Maintenance needs.
- Took intake of all new materials & supplies for Wood Shop.
- Did all preventative maintenance and Wood Shop Machines each month or as needed.
- Assisted Lead man in all shop machine repairs.
0-5 years of experience
Ensure safe operation of machinery.
- Assist nine project teams with manufacture of their designs.
- Provide knowledgeable input to overcome project problems.
- Guide students toward more efficient procedures.
0-5 years of experience
- Establish rapport with members/guests for their enjoyment of club facilities
- Implement dynamic pricing structure to increase rounds and revenue
- Create spreadsheets and documents to increase productivity
- Assist with marketing and merchandising efforts of the golf shop
0-5 years of experience
- Daily set-up of practice area and golf carts (including washing clubs, greeting guests and members, keeping carts parked and organized, keeping practice area clean.)
- Working with members needs on a daily basis
- Working in unison with other departments to keep operations running smoothly
0-5 years of experience
- Interact with professional staff and club members in order to schedule tennis and squash lessons, coordinate doubles matches for the members, respond to questions regarding schedules and events, and provide recommendations on suitable equipment.
- Handle pro shop billing for merchandise.
- Open and close the pro shop.
0-5 years of experience
- Schedule and manage the Tee sheet for 27 holes with a triple tee rotation with the EZ links POS system
- Provide superior customer service for all guests
- Perform duties such as cash handling, inventory of all pro shop merchandise, order and stock merchandise, and keep a clean professional appearance of the pro shop and clubhouse.
Shop Assistant Duties and Responsibilities
Shop assistants must perform many duties and responsibilities to support both the front and back end of a retail environment. We researched many shop assistant job descriptions in a variety of industries to put together the following list of shop assistant duties and responsibilities:
Help Customers Find Items on Sales Floor The sales floor of most shops is constantly rotating based on current stock and promotions. Shop assistants have to be aware of each product’s location and maintain product knowledge for everything sold in their shop. This helps shop assistants provide the best service to customers.
Inform Customers of Current Promotions Shop assistants often serve as a shop’s sales force. They must maintain knowledge of the current promotions and ensure every customer they interact with is aware of the promotions.
Process and Back Stock Shipment In some companies, shop assistants work on the stock team to receive shipments each day, scan in the boxes and process the product based on company standards. Once the product is processed, they either backstock it or bring it to the sales floor.
Perform Routine Price Audits Price discrepancies can cost a shop money. Shop assistants use a pricing gun linked to their company’s inventory system to check for price changes and then use a label printer to print and apply these changes.
Perform Opening and Closing Housekeeping Tasks Shop assistants perform the basic housekeeping tasks necessary to get a store back in shape after a day of business. This includes windexing windows and mirrors, dusting fixtures, and vacuuming the shop floor. It also involves restocking the floor and ensuring all products are merchandised according to company standards.
Shop Assistant Skills
Easy-going people who thrive in a fast-paced environment (the holiday shopping season and other busy shopping weekends can be overwhelming) and remain calm when faced with an irate customer make great shop assistants. Strong product knowledge of the products their shop is essential; those who work in automotive, telecommunications, home improvement, and electronics must possess specialized knowledge to best serve customers. Besides these traits and areas of knowledge, the following skills are required to find employment as a shop assistant:
- Operating various tools, such as labeling machines and pricing scanners
- Maintaining sales floor to company visual standards using strong attention to detail
- Diffusing customer complaints using conflict resolution skills
- Having a “go-getter” attitude to help management with tasks as needed
Shop Assistant Education and Training
Shop assistants only need a high school diploma to find employment. All of their education comes through on-the-job training, although it helps if one has previous industry knowledge.
Shop Assistant Salary
According to Payscale, the national median hourly wage for shop assistants is $11.31. Those in the bottom 10 percent make below $8.00, while those in the top 10 percent make above $17.00.
Shop Assistant Resources
Many shop assistants use this position as an entry point to build a career in retail management. If that sounds like you, check out the list of resources below.
Retail Action Project – The Retail Action Project was founded with the goal of fighting for the rights of retail workers in all types of industries. It has a passionate leadership team and holds regular meetings.
National Customer Service Association – This organization is dedicated to providing its members with continuing professional development to improve their customer service skills. It has regular local chapter meetings, webinars, and a national conference.
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service – This book is considered a must-read for those in the customer service industry. Shop assistants can learn a lot from these theory-backed rules.
Powerful Phrases for Effective Customer Service – This book contains more than 700 proven customer service phrases and scripts, making it a great reference resource for any customer service professional.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
