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Alarm Dispatcher Resume Samples
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0-5 years of experience
Responsible for providing customer service to APS, various alarm companies, and all guards
- Scheduling security guards for APS sites at all hours
- Cancelling sites when APS is done with the work and recording the times
- Answering phone calls on multi line phones, and covering 12+ hour shifts at little to no notice
- Managing hundreds of people a day, building interpersonal relationships
- Providing administrative support to management
- Entering sites into Valiant and writing out physical copies of the sites
0-5 years of experience
- Responsible for training both new and current employees on skills to help them excel as operators in an emergency call center setting.
- Pulled employee calls and evaluated them to maximize training opportunities
- Answered calls using multi line phone
- Handled life threatening alarms where paying attention to details was crucial.
- Organized employee training files
0-5 years of experience
- Answered multi phone lines to a 24/7 monitoring center
- Dispatched proper authorities
- Data Entry 43-wpm
- Resolved customer complaints.
0-5 years of experience
Monitored low/ high priority security alarms for residential and commercial
- Dispatch appropriate fire and police response to each alarm and call
- Assist customers on all outbound/ inbound calls
- Conduct alarm test/ update contact list information/ Set up tech service
- Log all alarm activity information.
0-5 years of experience
- Monitor, advise, and dispatch on commercial, residential, and municipal accounts for; fire/CO, burglary, medical, and environmental alarms.
- Use multiple phone line system to route calls and answer inquires, as well as up sell products and field sales leads. Handle office administrative/billing duties.
- Process invoice payments and make master account changes. Uphold high security and confidentiality for sensitive national corporate buildings, local banks, government property, and high profile residential accounts.
- Expand tech knowledge to trouble shoot alarm panels.
0-5 years of experience
I was responsible for answering calls that came in from residents and business owners
- Investigate alarms to see what response was needed
- Dispatch police, fire, etc.
- Contact families or business owners with any reports needed
- Dispatch service trucks and techs
0-5 years of experience
- Responsible for 10k alarm points related to national critical infrastructure protection
- Dispatcher and liaison between AEP personnel and various Law Enforcement agencies
- Performed access control and accountability of all AEP personnel in compliance with NERC CIP standards
0-5 years of experience
- Transcription of key information from telephone conversations into client accounts or into emails to other departments
- Answering Multiple phone lines and simultaneously documenting information into client history
- Verifying pass codes and dispatching fire or police in response to alarms
- Attempting to get a responder by calling the contact list to meet police or fire authorities onsite
- Trouble shooting to assist clients with resetting, bypassing and general help with their alarm system
- Interface with all departments within the company in response to client requests for service or problems with billing or general inquiries about alarm system purchases, etc.
- Proper documentation of events that occurred during an alarm activation (can be used in court if necessary)
0-5 years of experience
- Providing customers with enhanced safety
- Calling out to First Responders when needed
- Video monitoring
- Medical alarm monitoring
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Alarm Dispatcher
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
