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Security Operations Manager Resume Samples
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0-5 years of experience
Managed, supervised, trained and inspected 76-member security team, as well as supplementary staff. Provided leadership for all incidents requiring security forces response. Served as administrator of all scheduling and training for department. Evaluated, edited and disseminated all shift-related correspondence including security forces blotters and incident reports. Coordinated prioritization of alarms and priority resources for security force incident responses. Ensured strict enforcement of local, state, and federal traffic laws during VIP visits.
- Coordinated rapid response to vehicle accident involving an intoxicated motorist, quickly securing site and briefing medical and fire personnel to prevent further injury.
- Successfully coordinated over 30 DWI, shoplifting and theft arrests, an 80% increase from that of previous leadership.
- Established aggressive new Quality Control preparation plan, resulting in department’s receipt of 97% QC rating.
- Designed innovative new performance report preparation process, with a resultant 100% increase in quality, bringing a program with 90% late suspenses to zero.
- Introduced vigorous study and training plan, enabling staff to pass Job Performance Tests with a higher than 80% average on each test.
0-5 years of experience
Managed administrative functions including in payroll (ADP), weekly and monthly payroll reports.
- Created monthly work schedules including time off and vacation request.
- Formatted new employee, termination, pay rate and vacations request forms for all personnel.
- Ensured that site testing percentages stay above 95% or higher.
- Maintained files of all confidence information such personnel and incident reports.
- Monitored Account Manager’s calendar for meetings, interviews, and other appointments.
- Enhanced the morale of 55 employees assigned to two sites.
0-5 years of experience
Lead team of over 40 personnel; provide oversight for Combat Support Military Police Company supporting over 160 personnel. Supervise and manage administrative actions, Personnel Asset Inventories, and personnel readiness. Maintain accountability for equipment valued at $200K.
- Led over 100 personnel during combat operations, provided guidance and motivated them to excel in tense environment.
- Installed physical fitness equipment valued at $60K. Boosted morale and enabled personnel to remain physically fit while deployed.
- [ List other accomplishments relative to your job target (quantify with measurable terms). ]
6-10 years of experience
Directed security operations for 14 stores and 20 related properties, working in concert with 20 Store Managers and 30 Security/[company name].
- Developed and implemented security protocols, policies and procedures, and conducted ongoing audits to ensure compliance.
- Designed and implemented site-specific security strategies, including state-of-the-art systems, such as alarms, CCTV and access control systems.
- Developed awareness, training and compliance programs covering OSHA, municipal codes, safety, inventory control, fire suppressor systems, lighting, HVAC, and emergency evacuation.
0-5 years of experience
Scheduled security employees and submitted hours to payroll department
- Scheduled emergency hours for VIP clients requested buy outs of certain areas and complete buyouts of the hotel
- Coordinated safety protocol with VIP client’s private security and bodyguards
- Hired and trained new employees on company policies and procedures
- Created and implemented security SOPs
- Trained in Opera system and assisted guests in security related matters
- Assisted with sales of potential cliental
0-5 years of experience
Managed day to day operations of proprietary security monitoring station
- Led, coached and developed 25 contract security officer staff
- Created formal, written security officer training program
- Liaison between client and contract security company
- Responsible for payroll and scheduling of contract security staff
0-5 years of experience
- Tracked movements, coordinated use, and increased the functionality of $250 million in government assets for 90 employees, facilitating training, combat, and logistics operations to flow seamlessly.
- Led crews of up to 30 team members in demanding, fast-paced environments to achieve optimal efficiency and increased safety practices.
- Briefed, trained and scheduled 30 personnel to perform 24-hour administrative and security operations.
- Conducted inspections, monthly and as-needed evaluations, and on-the-spot corrections to build personal development and motivate team cohesion.
0-5 years of experience
Developed valuable professional rapport with operations managers, executives, and clients and set standards for product development, service delivery, and customer relations.
- Managed development and implementation of Post Orders used by all facilities nationwide.
- Successfully developed new systems that have increased productivity and quality of work.
- Well-developed management skills. Utilized all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives.
- Identified new methods for cutting operating costs while increasing services.
- Arbitrated in all termination situations and participated in all termination interviews.
- Managed day-to-day operations for all safety and security operation.
0-5 years of experience
Analyzes security needs, plans and directs implementation of security measures.
- Supervised building security and restricted access only to authorized personnel.
- Conduct or direct surveillance of premises or suspects
- Maintained an activity log, coordinated hourly perimeter checks and changing of the guard.
- Performed foot and vehicle patrols, guarded and inspected areas, and monitored access to facilities for authorized personnel.
- Provide assistance to our customer, employees and visitors in a professional and courteous manner.
- Provide a general presence and act as a deterrent to crime.
0-5 years of experience
Managed security operations staff of (6) shift supervisors and (55) guards.
- Provided performance management assessments and delivered compensation reviews.
- Developed and implemented Security operating policies, standards, and procedures for the Security staff.
- Directed Security staff response to emergencies according to established response plans and guidelines.
- Fostered collaboration through team and individual meetings.
- Planned, organized, and managed multiple projects.
- Liaised between Security and various business leaders.
- Assisted Global Security with investigations and threat management.
- Conducted Security shift supervisor training.
0-5 years of experience
Managed all aspects of security
- Hired, scheduled, supervised and evaluated security staff
- Coordinated a variety of security events for crowds ranging from 200 to 5000 people
- Interacted effectively with individuals from various socio-economic and diverse back rounds
0-5 years of experience
- Designed, integrated, monitored and ensured the Confidentiality, Integrity and Availability of Information Security infrastructures for SMB to Enterprise firms using a wide range of security methods ranging from perimeter security devices to network security management practices.
- Managed and reviewed client computing policies and provided training when required
- Effectively trained and managed team of IT Support Staff
- Administrated in-house servers and security
- Provided preliminary assessments to clients on regulatory compliance (GLBA, SOX, 1798.82)
- Designed/Monitored Info security systems with Defense-in-Depth tactics
0-5 years of experience
Managed the daily operations of the Security force; ensured a safe and crime free environment.
- Prepared written reports on security-related issues to address patient or employee complaints and improve customer service.
- Provided developmental assistance to personnel and provided new Security Agents with training to help professionalize the department.
- Managed the payroll budget in terms of scheduling and overtime utilization to help stay within budget.
- Conducted internal investigations and made appropriate recommendations as a result of findings to put closure to issues.
- Prepared/conducted annual performance appraisals, to include corrective and disciplinary action to keep staff accountable.
- Built trust and inspired teamwork while improving morale.
- Supported team, department and organization-wide decisions.
0-5 years of experience
Oversight of Safety and Security Operation standards
- Developed and wrote comprehensive policies and procedures, proposals, and memos
- Established and maintained excellent working relationships and a positive work ethic
- Testified in International Court
0-5 years of experience
Responsible for all security measures taken by the staff.
- Investigated security incidents and recommended improvements to the director of security.
- Functioned as a guard if necessary and wrote reports of my daily activities.
- Supervised and coordinated security measures according to instruction.
0-5 years of experience
- Assisted in directing all aspect of security operations for City departments
- Authorized security clearance to all City buildings, and oversaw daily operations
- Created system to evaluate security personnel and document security technology
- Purchaser for department and managed all security invoices for the City
0-5 years of experience
Responsible for strategic planning, use of staffing resources, implementing policy.
- Executed responsibilities of Border Security Operations Manager in addition to Deputy for 18 months until new manager took over, September 2008.
- Upon government request, initiated new division to facilitate Remote Video Surveillance System (RVSS) Border Security projects with little guidance/expertise.
- Daily involvement managing procurement of parts and services and subcontracts using FAR regulations.
0-5 years of experience
Conducted site reviews, writing audit/review reports, reviewing findings, and made recommendations line management and /or their security coordinators.
- Monitored and evaluated unit performance on key security issues and programs, recommends corrective action programs here appropriate.
- Established/maintained robust customer relationship to ensure complete understanding of customer processes to enable the delivery of viable security responses.
- Planned, developed and implemented security plans, security programs such as Emergency Response and Crisis Management, Physical Security, Information Protection, Incident Management and/or Investigation.
0-5 years of experience
Oversight for all Regional Security Operations: Run State, Maintenance and Support, Future Planning and Budgeting
- Day to day management of security toolset operations and support teams.
- Firewall team: Implementation assistance, issue resolution, operational process and procedures, review and authorize all change requests. Design, implementation and migration of the entire provider-1 environment to new hardware and software revision.
- IDS/IPS team- Alert management and resolution
- Vulnerability Scanning Team: Vulnerability scanning, execution new policy control and change control for policies.
- Security Architecture and Analysis- design, implement and run management from a security perspective.
- Vendor Management- manage all support vendors for outsourced applications and support for security related services including firewall, IDS/IPS and vulnerability scanning teams.
0-5 years of experience
Advanced technical and tactical skills result in the timely and thorough delivery of investigative products, proactive and reactive risk identification and risk assessment products, management of physical security assets, building electronic security management, and emergency management response including drills and exercises.
- Facilitated fraud investigations in support of intelligence gathering efforts, workplace violence, risks assessments, security breaches, internal audits, and due diligence investigations.
- Manage security program requirements and implementation through security awareness training
- Assist in alarm response, analysis and management, support crisis and emergency response coordination, and security operations performance and ensure all issues are addressed in a timely manner.
- Follow Legal and Security Management parameters, develop and manage strategic intelligence liaison with Law Enforcement and other private/public sector counterparts.
- Develop plans and support on-going training for security response to crises.
- Gather information and research potential risks to the client, personnel, and guests.
0-5 years of experience
Security Operations Manager responsible for the security of all rig sites and mobile security assets of a
leading Oil and Gas exploration project.
- Emergency Response Coordination and Evacuation.
- Security Operations Manager responsible for the security of 3D Seismic operations on a leading Oil and
- Security Operations Manager responsible for the security of 2D Seismic operations on a leading Oil and
- Daily coordination and management of a security team of approximately 210 personnel.
- Financial project management.
- Liaison with local government and security services.
0-5 years of experience
Performed Information Assurance Manager (IAM) duties for the regional Global Positioning System site; devised and managed the Boeing GPS Security program and other customer programs and processes for the agency in adherence to federal, state and local regulations and laws.
- Performed analysis of Engineering Change Proposals (ECP’s) for both strategic and tactical information pertaining to messaging standards and data formatting specifically Data and Tactical Data Link (TDL) and Variable Message Format (VMF), and the process for information systems (IS) standards configuration management to enable interoperability between systems.
- Instrumental for the successful implementation and management of auditing and system requirements, as mandated by law and Department of Defense regulations.
- Lead across multiple functional teams in the Planning, Development, Implementation and Operational best practices for Mobile technologies and services.
- Developed Security Roadmap for Secure Web & Application Services, starting with current initiatives.
- Crafted specific high-quality reference Architectures for Secure Mobile, Web & Application services.
- Provided critical thought leadership, ingenuity and forward-looking direction for Secure Architectures.
- Spearheaded the research and implementation that maintained up-to-date security features to arrest malicious code, viruses and unauthorized access (hackers) within the Enterprise Information Systems.
10+ years of experience
Planning, coordination, analysis, development, and support of security processes and programs necessary for the integrity of overall campus security operational matters for campus operations.
- Managed a team of approximately 91 members, comprised of 8 supervision and 82 officers (varying from critical post officers to construction post officers)
- Addressing, initial investigation, and reporting/escalation of all security incidents or HR issues as needed
- Ensure that all manpower issues (call-offs, specials, reassignments, schedule changes, etc.) are resolved and covered effectively such that they do not cause Avoidable Overtime expenditures
- Evaluate the training level and overall performance of security supervision and officers through inspection, observation quality assurance checks and audits, providing necessary training to ensure level of proficiency is achieved and maintained
- Manage personnel databases to assure that performance reviews, one-on-ones, and all applicable Personnel reports are all administered and submitted in a timely manner.
- Update and maintenance of Site controlled documents/forms contained in Binder Sets at all posts.
- Maintain Site Safety and Incident Free Program and Issue/Receive all safety badges and inserts
- Previous experience as Admin for Management at same account with various tasks and duties to include but not limited to assist in maintaining QBR report, invoice reporting and maintenance, assistance with budget tracking, and employee personnel file maintenance and information tracking.
- Previous experience as Data Analyst/Quality Assurance/Trainer and Shift Supervision at same account
0-5 years of experience
Was chosen for new opportunity to move to new division in company once company went thru restructure.
- Manage a team of Security Officers, Site and Shift Supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support.
- Started at [company name] in November with intentions of training for one year. Was given a failed audit financial center to take over in January of 2007.
- Build, improve and maintain effective relationships with both clients and employees.
- Ensure all requires reporting and contract compliance are met.
- Handle any escalated security issues or emergency situations appropriately.
- Reconcile security logs against shift responsibilities and patrols; review incident reports prior to submitting to client and coordinate preliminary investigations.
- Prepare/manage annual budget and meet account financial goals including gross profit, overtime, and payroll accuracy. These will be greatly impacted by high employee retention/low turnover.
0-5 years of experience
Business Unit Security Manager, within the Civil Systems Division reporting to the Security Director of the division.
- Manage, guide and participate with DoD Inspections and internal audits.
- Effectively manage high threat International programs; actively engaged with program lifecycle.
- Demonstrate international security guidance, risk mitigation, threat assessments for both new business pursuits and follow-on contracts.
- Proposal support; Metrics, RFP/SOW reviews, Security volume generation, Gold and Red Team Reviews.
- Division Lead; security education and awareness, personnel security, proposals, and crisis management.
- Provide budget planning in alignment with overall budget and review.
- Manage team of seven or more.
0-5 years of experience
Prepare weekly project status lists, employee task lists, and assignments. Decide on the priority of the workload and project tasks for the team.
- Develop weekly work plan with each team member. Decide which team members need to participate in projects, work efforts, cross training.
- Review Service Desk tickets for Security and ISOC team to ensure proper routing, updating, and resolution.
- Develop cross training plans for each team member to assist the team in learning more about Security tools and infrastructure.
- Assess employee performance on routine basis, provide feedback on performance issues, and if necessary, document progressive discipline on an employee.
- Managed senior, mid, and entry level security engineers
0-5 years of experience
Supervise staffing and physical security of an international IT company’s four buildings.
- Coordinate additional coverage requirements for the client company’s special needs or events.
- Coordinate internal investigations between the client company and [company name].
- Reconcile financial reports between the client company and [company name].
10+ years of experience
- Provided guidance, direction, and assistance to management teams in the development, planning, and implementation of security plans, programs, and procedures
- Responsible for supervising, managing, developing, and performance reviews of up to 30 employees
- Developed, administered, and implemented the organizations physical security, crime prevention, and fire safety programs for the purpose of safeguarding and protecting personnel, property, and classified information from theft or fire
- Conducted physical security surveys and fire safety inspections and audits of property and corrected any discrepancies or unsafe conditions
- Administered and implemented the organizations safety program in order identify hazards and implement controls to minimize, eliminate, and prevent potential injuries to employees
- Responsible for providing range safety operations on numerous explosive and live weapons fire training exercises (heavy and light weapons systems, explosives, and individual weapons)
- Provided security and safety management during operations involving transporting, storing, and handling of ammunition, explosives, and other hazardous material
- Assisted in the emergency response planning, coordination, and training in support of military response to emergencies and disasters with Federal, State, and local agencies on numerous emergency management training events, drills, and exercises
- Prepared and conducted security and safety briefings, rehearsals, equipment inspections, and After Action Reviews (AAR) prior to and following training exercises
6-10 years of experience
Manage a staff of 26 in three service departments.
- Responsible for all facilities management of a 50,000 sq. ft. office building, & five satellite office buildings.
- Report directly to the Director of Facilities, Transportation, & Security, & the Sr. Vice President.
- Direct a staff of 10.
- Implemented standard operating procedures for various departments.
- Scheduled transportations requests, and proper maintenance of vehicles, ensuring meeting all regulatory requirements.
- Responsible for the maintenance of CCTV systems at seven facilities.
- Responsible for training emergency response teams in various subjects including, but not limited to, NBC (Nuclear, Biological, Chemical) response scenarios, power outage, natural disaster, Fire, and Bomb Emergency.
0-5 years of experience
- Responsible for 60+ Security Officers that protect the personnel and property at a major pharmaceutical company.
- Manage all Officers, the Security Information Center, Transportation Department, Call Center, Receptionists, and Bike Patrol.
- Designed and built Call Center and new state of the art Security Information Center.
- Work directly for the Senior Director of Risk Management and Global Security.
- Manage a 2+ million dollar budget.
0-5 years of experience
Patrolled the hospital grounds
- Taught nonviolent crisis intervention to the staff
- A member of the Safety Committee and Environmental Service Committee
- Created new policies and procedures for the hospital and security department, designed access control, and video surveillance systems
0-5 years of experience
Evaluate and survey properties prior to submitting bids for services.
- Responsible for the daily security staffing needs of multiple property locations.
- Install a quality control division that included on the job performance, continual training and evaluation.
- Pioneered the creation of an operations manual.
- Create comprehensive reports on job performance of the security officers.
0-5 years of experience
Responsible for hiring and training employees.
- Establish work schedules
- Investigate security incidents and recommend improvements to employer
- Function as security guard when necessary
- Maintain and write reports of daily activities, as well as stay prepared to give testimony in court
6-10 years of experience
- Supervised a workforce of 30 employees
- All aspects of hiring, training, scheduling, and payroll
- Worked directly with account manager in day to day security operations
0-5 years of experience
Managed all scheduling and hiring.
- Maintained all customer relations.
- Responsible for all background investigations for outside agencies.
- Security sites throughout city (casinos, grocery stores, jewelry stores, airport, apartment complexes)
0-5 years of experience
- Conduct interviews for new hires and coordinate with HR for qualified candidates
- Conduct training programs for new hires and continuing training for 51 incumbent officers
- Process payroll, reconcile invoices, and process corrections as needed
- In charge of overall daily security operations to include managing the Scheduler, Sr. Shift Lead, and Shift Lead Officers, scheduling, evaluation of supervisors, counseling and discipline, and other Human Resource responsibilities
- Other duties as the needs arise
6-10 years of experience
- Manage, supervise and coordinate the activities of 13 contract security officers and supervisors
- Responsible for recruiting, hiring and training of security staff.
- Evaluate needs at client location
- Manage work schedules (2 weeks at a time).
- Observe employees in the performance of their duties to evaluate efficiency/inefficiencies and correct any performance(s) that are lacking.
- Conduct investigations and prepare reports concerning the matter investigated.
- Communicate with essential/appropriate client personnel to maintain and assess location needs and to further customer relations.
0-5 years of experience
Ensures the delivery of high quality customer service through regular contact with clients; evaluates service quality and initiates corrective actions as necessary.
- Supports management through project planning and coordination to meet commitments on time and within resource limitations; with client and management approval, determines requirements, establishes priorities and monitors progress.
- Evaluates project status and resource utilization; implements changes as needed; reviews status reports prepared by project personnel and modifies schedules or plans as required.
- Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists in negotiation of client contracts; provides support during client service level changes; supports security planning, assessments and surveys; reviews and updates post orders.
- Assists management in the recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs project-related work; coaches associates, and carries out disciplinary actions, as necessary; supports staff as appropriate in carrying out their respective responsibilities.
- Assists in development and administration of budget in relation to assigned account or site(s).
- Assists management in maintaining a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
- Within scope of client contract, project budget and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information.
- Assists management in preparing and coordinating staffing schedules for account or site(s); acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify that post orders and client directions have been satisfactorily followed; personally inspects posts as part the evaluation of the security staff.
- Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
- Performs tasks and duties of a similar nature and scope as required for assigned account or site(s).
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Security Operations Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
