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Inbound Sales Representative Resume Samples
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6-10 years of experience
Handled phone calls and sold cable, phone, internet, or other services such as premium channels, and international calling, achieving sales goals and milestones.
- Conducted proactive consultative needs analysis for new and existing customers, developing product solutions which met the needs of each customer.
- Achieved sales standards set for department by effectively communicating marketing campaigns and promotions to customers.
- Provided quality customer service, providing requested information and resolving complaints.
- Created sales tracking tool using Excel, maintaining accurate records of monthly sales and increasing call and data entry accuracy.
- Recognized for outstanding Sales Performance, achieving President’s Club ranking.
0-5 years of experience
Assisted over 360 customers with setting up new cable service
- Assisted 500 customers making positive credits to their billing accounts
- Maintained a solid work history and graduated at the top of my training class with a 98%
- Assisted in the facilitation with lead manager to find new productive ways for team building and interaction.
6-10 years of experience
Successfully created, developed, and retained relationships with customers, in both English and French, through understanding their needs and explaining the benefits of Lenovo products, services, and solutions
- Proved multitasking skills with the ability to handle multiple mediums of communication simultaneously including, phone, email and chat while working in a fast-paced environment.
- Consistently exceeded quota expectations by achieving over 107% CPS in fiscal year 2012 by leveraging my organization, time management, and enterprising skills to ensure daily, weekly and quarter goals are met.
- Trained and coached new representatives above normal daily duties through shadowing, reverse shadowing, and role playing across multiple businesses IT platforms.
- Translated and recorded customer facing materials for the French Canadian demographic as well as the United States and Canadian English markets, ensuring a unified message across North America.
- Embraced the role of a Lenovo ambassador, by providing superior customer experience from end to end, resulting in greater customer satisfaction and driving customer loyalty and retention.
6-10 years of experience
Supported the sales department in handling new subscriber orders, account inquiries, and tasks assigned.
- Answered inbound residential customers calls, covering a full range of [company name] services, including obtaining all information necessary for resolution of transactions.
- Utilized knowledge of programming content, packaging, pricing and billing system to re-market customer base and have the ability to communicate them clearly to customers.
- Maintained call and data entry accuracy levels between levels of 95% or better.
0-5 years of experience
- Sold pest control and termite services by phone, mostly inbound, with some outbound sales calls
- Recognized as employee of the month on 2 occasions
- Earned $200,000, $250,000, and $325,000 club trophies for sales achievement as top producer in the call center
0-5 years of experience
Successfully establish and maintain relationships with key merchants to increase [company name]’s sales and meet firm deadlines.
- Produced over in sales by developing marketing campaigns for local businesses in the US and Canada.
- Consult with key merchants to successfully develop creative advertising campaigns in order to increase merchant’s revenue and customer base.
- Work cross-functionally and interact regularly with senior management and inventory management teams.
- Research and analyze local markets for various business types including but not limited to restaurants, salons, mom and pop shops, independent contractors and fitness studios.
0-5 years of experience
- Assisted potential and existing customers inquiring about cable, internet, and phone services.
- Consulted with customers on the newest upgrades and packages available.
- Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns.
- Consistently stayed within the top 10 agents for highest grossing sales on a monthly basis.
- Worked closely with management to keep employee moral and increase sales.
0-5 years of experience
Inbound sales calls with new and existing customers on over ten Comcast projects, one project with Cobridge Communications, one project for Bain Company
- Answering questions, keying assistance, fielding supervisor calls for over 150 agents through virtual chat
- Assisted with quality assurance for orders in Post Sales Processor (PSP)
- Developed training materials for billing systems to be used for new and inexperienced representatives
0-5 years of experience
Maintained a genuine desire to interact with people and invested in the outcome of the customer.
- Effectively sold company products to a broad customer base and built great working relationships with the customers.
- Explain the benefits of specified products, concisely detailing all prices, offerings, and company policies.
- Achieved daily goals set as part of larger effort to drive measurable sales for the company’s success.
- Provided any other assistance needed with adding new service or making changing to their existing service.
0-5 years of experience
- Assisted customers in setting up services with Comcast.
- Accurately imputed information using the billing system
- Helped solve customers’ issues, and concerns while achieving the best possible solution to their concerns.
- Maintained a professional demeanor and ensured the highest level of customer service and satisfaction.
0-5 years of experience
Sales Representative answering 30-50 Calls per day
- Educated and Mentored in Sales after being employed for 3 months.
- Answered inbound calls for Customers ordering business checks, financial paperwork (ledgers, journals, forms, etc) and maintaining all products ordered in the past * Answered questions in regards to products customers were inquiring about (changes they could make, size, color, etc)
- Made outgoing calls to Customers who would leave messages about their orders or making new orders
- Cross sold [company name] products on every call that would pertain to the Customers business needs (marketing materials, apparel, pens, etc)
- Worked off of a strict script.
6-10 years of experience
- Performed inbound sales of fleet cards, food cards, corporate lodging discount cards and other specialized payment services for SMB’s
- Developed new prospects through cold calling, networking and generating referrals
- Consulted customers by communicating the value of services and assisting them with achieving the requirements to meet their business needs
- Worked closely with internal product teams and departments to ensure timely delivery of services
- Assisted with customer escalations, retention, and developed strategies to manage high risk accounts
6-10 years of experience
- Received high volume of incoming calls from small business customers and financial institutions.
- Utilized strong selling and influencing skills to exceed revenue targets, retention, accuracy, and customer experience goals.
- Consistently exceeded $64,000 monthly revenue quotas by 140-175%.
0-5 years of experience
Manage incoming calls for marketing department effectively utilizing call time to promote customer needed products while maximizing customer service experience to ensure satisfaction.
- Currently licensed in issuing Property & Casualty insurance for various states
- Intermittent outbound sales as needed, promoting diversity and experience while enhancing sales strategies and communications with both Inbound and Outbound relations.
- Perform car, home, renters, and condo insurance quotes for customers; issuing new policies accordingly and completing successful with closing techniques and customer follow up per customer needs.
- Schedule sales appointments with customers on a daily basis to ensure consistent customer support and cohesiveness
- Assist in training new hires on the team; teaching company policies and procedures as well as best practices
0-5 years of experience
Handle all incoming calls in a timely and professional manner while maintaining courtesy and sociability with customers.
- Present the product in detail and sell the consumer on the benefits and value of the product in comparison to the competition.
- Capitalize on all opportunities to upgrade current customers to any services available
- 11 time [company name] Executive Bonus recipient
- 2013 [company name] Presidents Club Member
6-10 years of experience
Responsible for providing excellent customer service while assisting customers with their telecommunications needs. Explained products and services to new and existing clients. Assisted in training employees new to the department. Handled billing issues, collection of old debt and processed payments. Worked with internal departments for scheduling installations, troubleshooting and repair. Suggested ways to improve productivity as department representative for company-wide meetings. Collaborated with internal departments to improve inter-office communications. Selected as a member of the transition team to explain daily processes and worked to transition over company applications, codes, scripts, and processes for training.
- Consistently ranked in top 5 district sales performers.
- Received Certificate of Excellence in Customer Service.
- Exceeded all goals associated with department metric scores.
6-10 years of experience
Responsible for providing excellent customer service while assisting customers with their telecommunications needs. Explained products and services to new and existing clients. Assisted in training employees new to the department. Handled billing issues, collection of old debt and processed payments. Worked with internal departments for scheduling installations, troubleshooting and repair. Suggested ways to improve productivity as department representative for company-wide meetings. Collaborated with internal departments to improve inter-office communications. Selected as a member of the transition team to explain daily processes and worked to transition over company applications, codes, scripts, and processes for training.
- Consistently ranked in top 5 district sales performers.
- Received Certificate of Excellence in Customer Service.
- Exceeded all goals associated with department metric scores.
6-10 years of experience
- Earned Executive Representative Honors on six occasions.
- Achieved and exceeded all sales goals set by management.
- Recognized by company leadership for maintaining a low error rate.
- Quoted and negotiated prices with prospective and existing clients.
- Retained business through agreement renewals and increased revenue by upselling additional products.
- Resolved customer disputes by proposing solutions that best fit the company and customer.
- Mentored and assisted fellow colleagues, sharing best practices.
- Identified and rewarded for high productivity rate.
- Monitored competition by gathering marketplace information on products, pricing and promotions.
0-5 years of experience
- Maintain customer relations with moving customers.
- Discover the needs of my customers by asking open and closed ended questions and then tie in those needs with an overall better cable package including home security to give the customer a better experience with our services as well as generating revenue and lines of business with the company.
- Exceeded sales goals and won incentives, spiffs, and higher commissions for doing so.
0-5 years of experience
Demonstrate professional sales abilities through the use of highly developed sales techniques and effective presentation skills
- Understand and communicate to customer’s knowledge of all products and services, including new and varied technological features.
- Identify potential customers and follow up on leads from customer service contacts
- Prepare and document sales calls
- Sell airline reservations
- Responsible for performing all work related tasks in a manner that is in compliance with all [company name] policies and procedures
0-5 years of experience
Responsible for positioning all [company name] products and services to the public via Inbound calls.
- Answered customer service calls
- Troubleshot various issues to achieve a conflict resolution
- Number one sales tier on several products for numerous consecutive months
0-5 years of experience
Answer phones from customers professionally and respond to customer inquiries and complaints.
- Use consultative approach in order to advice the customers on the products, which the company sells.
- Complete call logs and call reports as necessary and updating them in the database.
- Record details of comments, inquiries, complaints, and actions taken.
- Work towards meeting the sales targets in order to earn a good commission on the sales.
- Deliver both personal and entire team sales target
0-5 years of experience
- Responsible for taking inbound sales calls from financial advisors in all channels.
- Mastered wide range of products, including variable and fixed [company name].
- Responsible for progressing sales in every call.
- Passed series 6, 63, PA Life & Health exams within 1 month of hiring, including a 93% on the series 6.
0-5 years of experience
Considered one of the top agents in Movers Program, with over 49% conversion rate in May.
- Averages 40% conversion rate daily.
- Work time exceeds 85% monthly on average.
- Proactively assists or is assigned a floor support role to help fellow agents.
- Calls currently in use for Movers training classes.
- Help agents strengthen their call flow through proactive coaching.
- Consistently studies policies during down time/availability.
0-5 years of experience
Collaborate and assist customers with account inquiries and general performance issues
- Access and resolve customer service requests in a timely fashion while presenting options to improve service quality, performance and pricing
- Process and accept customer contracts and payments
- Diffuse and resolve customer complaints
- Identify and implement cost-effective process improvements within the organization
- Consistently exceeded all organizational sales goals
0-5 years of experience
- Learn customers’ needs through E3 process and pitch a package delivering the best value
- Use various data entry order systems to enter customer installations/upgrades/transfers
- Data entry entails letter and number combination codes to enter services on each account
- Answer all customers questions and give a great customer experience
- Utilize multi-line phone system to make incoming and outgoing calls in order to schedule orders
0-5 years of experience
Served an average of 30 customers per day
- Developed product knowledge of goods and services (cable, internet, phone, home security)
- Customer Service/Inbound Sales
- Exceeded monthly quota and cycle goal expectations
0-5 years of experience
Served an average of 30 customers per day
- Developed product knowledge of goods and services (cable, internet, phone, home security)
- Customer Service/Inbound Sales
- Exceeded monthly quota and cycle goal expectations
0-5 years of experience
- Responsible for achieving monthly revenue quota and metrics
- Conduct proactive consultative needs analysis with new and existing customers
- Answer inbound residential customer calls
- Maintains call and data entry accuracy levels 98% or better
- accurately presents marketing/sales campaigns to every sales
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Inbound Sales Representative
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
