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Inside Sales Manager Resume Samples
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0-5 years of experience
Renewed $3.1m Annual Revenue at a 99% win rate.
- New Revenue of $1.8m Annual Revenue sold
- Lead team responsible for $10.9m Renewal Revenue and $7.2m New Revenue
- Developed and implemented formal sales process with S&OP
0-5 years of experience
[company name] is a global technology integrator. The Market Development Department is the training ground for the next level of Business Development Managers. Responsible for interviewing, training, monitoring and coaching to ensure quality of opportunities, reaching and exceeding goals, communication with other departments, performance reviews, incentive programs, discipline and termination.
- Achieved Ring of Excellence in 2013
- Thoroughly documented product, systems and procedures for new hire training manuals. Trained new hires. Monitored progress to assure goals being achieved.
- Ranked top Market Development Representative
- Booked 2.5 million in revenue in 2013
- Promoted three times in four years
- Increased my teams opportunities from 1 opportunity per week to 2-3 opportunities per week
- Consistently averages 15-20 new logos a year
- Implementing CRM process improvements for Sales and Marketing
0-5 years of experience
- Established corrective action for billing process that saved over $190K annually.
- Developed marketing plan for new product introduction.
- Increased sales by 18%.
- Reduced expedited shipping costs by 72%.
- Improved order accuracy to 97%
- Managed 1 direct and 2 indirect reports to achieve sales team goals of increased sales by 15% and improve order accuracy above 90% with an annual budget of $120K.
0-5 years of experience
Managed relationships with over 5000 clients working within the Soffront CRM Environment
- Developed, managed and finalized professional quotes, acting as liaison between vendors and customers
- Coordinated and directed activities of telemarketing staff resulting in productivity improvement
- Supported the National Sales Manager by providing technical support between cross-functional groups such as engineering, service and sales, customers, and then following-up with prospects.
- Researched, evaluated, and updated data on open opportunities and potential leads. Improved and maintained support contract database by preparing and communicating support proposals (new and renewal) and following-up for closure.
0-5 years of experience
Responsible for discovering and launching a new SaaS platform to generate enterprise class revenue
- Accountable for lead generation in calling upon Fortune 1000 companies as well as top Ad & Marketing Agencies
- Established 500 new industry contacts across multiple verticals
- Revised consultative selling and cold calling strategies utilizing tactical targeting, increasing conversion of calls to meetings to an average of 6%
- Contributed in client wins towards revenue growth objectives of $3M to $5M annually
- Performed as an opener next to C-Level Executives in meetings to qualify potential opportunities in professional services leveraging quantitative and qualitative research
- Coordinated with the Director of Business Development in identifying leads to create a sales & marketing funnel
- Planned and executed transition of CRM strategy to Salesforce for sales and marketing automation process
- Created and implemented weekly sales metrics report to identify KPIs
0-5 years of experience
Responsible for business decisions related to the sales and marketing of commercial cleaning services. Led a team of more than 3 inside sales representatives consisting of cold calling and appointment setting for our outside sales force. Responsible for sales support functions.
- Coordinated appointment information with outside sales representatives
- Instituted a referral program with our existing clientele
- Responsible for integration from Sales Force to Infusion Soft CRM
- Increased appointments generated by over 350% and customer base by 30% in first 12 months
- Responsible for generating over $500k first year and $750k in 11 months of 2014
0-5 years of experience
Responsible for hiring, training and direction of sales staff.
- Managed the sales and customer service administration function for North American Inside Sales.
- Conducted one on one training for staff to review all methods of sales interaction with consumers via telephone calls and email correspondence.
- Responsible for establishing standards and goals for sales staff.
- Maintained a high level of product knowledge with sales and product training.
- Demonstrated effective selling skills by performing all steps of sales interaction in a friendly, efficient and productive manner.
- Achieved a sales growth of over 10% for assigned customer base.
0-5 years of experience
- Processed revenue reports, created sales initiatives and goals, and documented standard operating procedures.
- Developed inbound customer service email and telephone tracking system. Improved customer response time by 300% in first 60 days of tenure.
- Streamlined global email opt-out process in accordance with CAN-SPAM guidelines.
- Played key role in new e-commerce website launch.
- Addressed customer needs and remedied escalations.
0-5 years of experience
The primary focus of this position is to plan, conduct sales calls to gain new business, address customer needs, sell additional products & services, retain current business, and follow up on for new business leads, for small package, International, LTL, Truckload and assist/manage customer’s Ocean Freight needs.
- This position manages a geographic territory, builds relationships with key decision makers within that territory, and acts as a customer advocate.
- Top 5% of performers for new business gained since joining company (from 7/12 through present)
- Top 5% of performers for new business gained YTD 2013 – 170 % to plan
- Currently generating in excess of $21,000,000 per year in revenue for existing territory
- Currently performing at 104 % of goal for existing territory
Inside Sales Manager Duties and Responsibilities
A variety of tasks must be completed by Inside Sales Managers to ensure that a company’s sales department runs smoothly and effectively. After analyzing several job listings, we found the following duties and responsibilities to be among those that are often mentioned in relation to this position.
Manage Inside Sales Team One of the main responsibilities of an Inside Sales Manager is to oversee the inside sales staff. This includes hiring, training, motivating and providing ongoing professional development opportunities for these employees.
Set and Monitor Sales Goals Inside Sales Managers presents weekly, monthly and/or quarterly sales goals for the inside sales team. They monitor actual sales and sales leads, keep track of sales and generate reports that cover sales forecasting, goals and results.
Assess Sales Practices to Create Improvement It is up to Inside Sales Managers to measure the performance of the inside sales staff and determine if existing practices and processes are generating adequate sales. They will suggest improvements to sales processes as needed, implement improvements and monitor the impact of these changes over a determined period of time.
Maintain Client Relationships For retention purposes, Inside Sales Managers will openly communicate and build relationships with clients and customers. They rely on customer feedback to ensure that the inside sales department is operating successfully and use this feedback to make improvements if needed.
Inside Sales Manager Skills
The strongest skills that Inside Sales Managers should possess include written and verbal communication, listening, customer service and organizational skills. Inside Sales Managers should be team-building and resourceful problem-solvers who can motivate and coach sales employees, generate change and work with a diverse group of people. Strong analytical, time management and leadership skills are also essential to this position. Along with these abilities, it is imperative that Inside Sales Managers be capable of the following:
- Hiring and training inside sales staff.
- Evaluating sales processes and procedures.
- Creating sales department budgets.
- Developing sales reports.
- Generating new sales and retaining existing customers.
Inside Sales Manager Tools of the Trade: To complete all necessary job tasks, Inside Sales Managers often rely on various tools and systems. If you wish to become an Inside Sales Manager, you should be knowledgeable about the following: Market analysis tools – various online and software tools exist that can help Inside Sales Managers determine demographics, customer behavior, market trends and more. Spreadsheets – sales data such as forecasting, goals and actual sales figures are often displayed in spreadsheet so it is important for Inside Sales Managers to have a firm grasp of spreadsheet software. Project management – Inside Sales Managers should be familiar with project management processes, such as budgeting, scheduling and change management.
Inside Sales Manager Education and Training
In many cases, employers require that job candidates for an Inside Sales Manager position hold a bachelor’s degree in business, marketing or management. Voluntary professional certifications can help Inside Sales Managers demonstrate their mastery of sales management concepts; these include the Accredited Inside Sales Manager (AISM) and Certified Inside Sales Professional (CISP) credentials offered by the American Association of Inside Sales Professionals (AA-ISP).
Inside Sales Manager Salary
The BLS reports that the average median salary for all sales managers, including Inside Sales Managers, is $117,960. Those in the lowest percentile of the pay range earn $55,790, while those at the upper end of this spectrum realize a salary exceeding $200,000 per year. The highest-paid Inside Sales Managers in the U.S. work in New York and are paid a mean annual wage of $196,770. The next highest wage is seen by sales managers in Delaware ($178,450), followed by Virginia ($167,280).
Inside Sales Manager Resources
To help you learn more about a career as an Inside Sales Manager, we have assembled additional resources below. The following links to books, blogs and professional associations will give you deeper insight into life as an Inside Sales Manager.
American Association of Inside Sales Professionals (AA-ISP) – This worldwide organization provides Inside Sales Managers and staff with conferences, webinars, white papers, a mentor program, networking opportunities and more. From keeping current with trends in the field to discovering professional growth practices, AA-ISP gives you all you need to know about being an Inside Sales Manager.
The Sales Management Association – A global organization offering Inside Sales Managers and other sales managers with a wide range of resources. You’ll find relevant articles, webcasts, live conferences and networking that supports the growth of sales professionals.
Josiane Feigon – The LinkedIn page of this author and inside sales professional provides over 80 articles about sales trends, coaching and motivational strategies, sales organization growth and much more.
Insidesales.com – You’ll find podcasts and blog entries covering best practices, current trends, technology and success stories for Inside Sales Managers.
Inside Sales Acceleration Blog – In this blog, you’ll get professional insight and advice on a wide range of inside sales topics, from customer service strategies to inside sales training tips.
Inside Sales Management: Secrets to Growing Salespeople and Sales by Mark Wilensky – Beginning and veteran Inside Sales Manager will find value in this book, which provides examples, role-playing exercises and more to help those in this profession understand and take on the challenges of this career.
Smart Sales Manager: The Ultimate Playbook for Building and Running a High-Performance Inside Sales Team by Josiane Chriqui Feigon – From hiring and motivating your sales staff to making sales to tough clients, this book covers everything you need to know to be a successful Inside Sales Manager. Provides management strategies for all types of situations.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
