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Outbound Sales Representative Resume Samples
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0-5 years of experience
Offered services to new and existing residential customers using dialer system. Performed lead management position and miscellaneous supervisory duties.
- Created customized accounts that met both customer needs and company goals of selling robust packages of products and services.
- Consistently achieved 150% of monthly sales goals (April 2012 – March 2013).
- Awarded Top Performer Winner’s Circle Challenge 5 months of past 12.
- Freed up supervisor’s time by training peers and new hires.
0-5 years of experience
Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of outbound representative call script.
- Properly probed customers, and sold small business phone products based upon customer needs and Improved my teams sales by 5%.
- Developed effective relationships with call center departments through effective communication.
0-5 years of experience
- Effectively exceeded sales goals by presenting company products and services to current and potential clients.
- Developed and maintained sales material and current product knowledge.
- Up selling to customers and increasing margins and brand loyalty.
- Prepared a variety of status reports, including activity closings, follow-ups, and adherence to goals.
- Demonstrated ability to interact and maintain effective working team relationships with company employees, and supportive departments.
- Awarded VIP Elite Club candidate for exceeding 100% of revenue quota
0-5 years of experience
Hired to “cold call” and promote Optimum Video, Data and Voice services to potential clients.
- Identified potential clients and followed up on leads from client contacts and office sources.
- Sold video products and services to residential clients, ensuring growth of new market.
- Performed timely and accurate order entry of each sale or upgrade transactions made.
- Consistently exceeded all sales quotas and received awards for performance results.
0-5 years of experience
- Top ranked sales associate, promoted to Team Leader in under 4 months.
- Managed, trained and developed team members with thorough and consistent coaching, monitoring and performance action plans.
- Supervised and mentored an average of 20 representatives daily to ensure that goals were met and exceeded.
- Increased sales conversion rates to break previous company records for sales per hour and conversion rates.
0-5 years of experience
Responsible for generating one-way revenue for the Consumer Rental Product Line by closing sales on leads that did not result in a reservation on the customer’s first contact.
- Met and exceeded my revenue goal to achieve 164% in my first month.
- Met and exceeded my revenue goal and challenge goal every month thereafter.
- Ranked in Top 10 every month out of 54 representatives in revenue booked.
- Received Associate of the Quarter in my first eligible quarter and Rookie of the Year.
0-5 years of experience
Responsible for selling insurance, memberships, and credit cards to new clients, while also providing customer service needs to existing clients.
- Exceeded my new agent sales goals by 200%.
- Customized insurance policies in order to meet individual needs
- Met time lines and displayed superior inbound and outbound sales skills
- Showed the ability to respond promptly to customer needs
- Exceeded expectation in delivering product presentations to customers via the phone and face to face
- Displayed excellent ‘closing’ phone skills, as over 50% of sales were from prospecting
- Showed the ability to be proficient and attentive by maintaining a 95% compliance score
0-5 years of experience
Responsible for selling [company name] services to non-subscribers.
- Engaged existing customer segment in order to upsell individual accounts.
- Maintained administrative tasks involving installation and customer satisfaction.
- Organized cold calling program to increase department revenue base.
- Identified clients’ needs and cultivated effective sales strategies via the phone.
- Effectively run a sales presentation by actively listening, overcoming objections, and building consensus with prospective clients
0-5 years of experience
Telecommunications representative who utilizes my natural ability to create excellent rep ore with customers in order to sale products necessary for his/her household.
- Constantly staying abreast to change within the company as it relates to products and services.
- Significantly exceeded company standards for customer satisfaction
- Continuously met sales goal in order to generate incremental revenue to ensure growth of the business
- Maintain in-depth knowledge of principles, terminology and trends of telecommunication sales
- Thorough understanding of all of customer management software as well as internal websites used to provide promotions and service information for customer
10+ years of experience
Use inbound calls, referrals, and cold calling on a predictive dialer system to identify potential customers; complete a needs analysis to identify customer needs; provide home and business owners with customized security options; overcome sales objections by addressing customer concerns and questions about security; successfully rework leads to schedule free security review with prospects who had previously declined to purchase our system; work special projects and mentor new team members as needed.
- Consistently ranked as top performer
- Awarded international trips based on being department’s top performer
- President Circle Award Winner
- Completed 10 diamonds in the Diamond Ring Recognition Program.
6-10 years of experience
Developed relationships regarding sales training while providing excellent customer service.
- Participated in in-store and over the phone secret shopping opportunities.
- Helped develop sales training initiatives for phone and electric companies.
- Ensured recurring business with yearly follow up, administering the appropriate training program for our clients’ needs.
0-5 years of experience
Responsible for selling PayPal Merchant Services to e-commerce business owners across the country via telecommunication.
- Maintain a pipeline of approximately 140-150 leads.
- Manage merchants from first contact all the way through integration of PayPal on their website.
- Act as a mentor, spending 5+ hours per week utilizing call listening and training to transition new hires to the floor.
- Finished at greater than 120% of goal for previous 12 months.
0-5 years of experience
- Discovered opportunities to deepen relationships with prospects and current clients
- Resolved customer service issues effectively in a timely manner while maintaining a high level of customer satisfaction
- Provided excellent customer service in a fast pace environment
- Recommended and sold products to drive in more revenue for the company
- Assisted customers with most updated technology
0-5 years of experience
- Used consultative sales techniques to assist our customers in one phone call.
- Verified and updated all homeowner contact information.
- Measured through a variety of related sales metrics.
- Used the provided database to call new leads.
- Maintained documents for the purpose of evaluating the database.
- Achieved maximum sales through outbound calling.
6-10 years of experience
Effectively communicated the features and benefits of all sales products.
- Consistently exceeded budgeted sales, connects and cancel goals.
- Demonstrated strong negotiation skills to effectively close Winback Subscribers.
- Maintained thorough knowledge of changes within market landscape.
- Ensure the integrity of all sales transactions while maintaining company objective.
- Skilled at data entry procedures and sales documentation relating to installation and service.
0-5 years of experience
- Wrote proposals and draft new sales processes
- Demonstrated quick learning skills and excellent sales performance
- Exceeded New Employee monthly sales targets
- Upgraded domain renewals to more profitable products
- Consistently exceeded 100 cold calls per day and created an entirely new lead list while still in training
0-5 years of experience
Entered information into a computer as you are speaking with customers.
- Used multi-line phone systems.
- Quoted and computed rates for new services accurately.
- Summarized the contact and explain what will happen next.
- Assisted with inbound calls during times of high volume.
- Interacted with other functional groups to ensure customer satisfaction.
- Met established productivity goals: sales, call handling time, records accuracy.
0-5 years of experience
- Called new and existing customers on a daily basis to gain their business, through building rapport and maintaining strong sales skill as well as product knowledge.
- Performed various forms of data entry including but not limited to; Ceridian, Excel and multiple company built administration forms.
- Gained self-management skills from exceeding personal as well as site developed goals.
- Coached and developed agents on a daily basis while keeping a record and performing follow up evaluations.
- Created numerous games and incentives to help continually drive performance.
0-5 years of experience
- Marketed television, internet and phone VOIP services throughout the tri-state area.
- Serviced a region encompassing Long Island, Brooklyn, New Jersey and Connecticut
- Performed high-volume sales calls utilizing a Noble automatic call system
- Responsible for collections and processed credit card and checks for payments to reconcile accounts
- Responsible for order entry of products and services to expedite deliveries
- Received Optimum Performer Awards for HBO, Showtime, and IO Silver package
0-5 years of experience
- Assessed clients’ needs and provided options for insurance coverage
- Responsible for calculating premiums and set up payment methods
- Offered customized policies to meet customers’ needs
- Verified all policy requirements
- Promoted client retention by identifying customers’ needs and marketing appropriate products and services.
0-5 years of experience
Consistent top performer in an outbound online sales project similar to Angie’s List.
- Sold 17 premium annual upgrades
- Sold 12 plus annual upgrades
- Was top producer for the project since its inception
- Was promoted to a second advertising project for Boulder, Colorado
0-5 years of experience
Contacted new, previous and potential clients to receive donations for multiple off- duty [company name] programs.
- Used predictive dialer to contact 500+ clients on a daily basis.
- Met weekly and monthly goals and standards set by management team.
- Maintained “Top Performer” status.
- Used excellent customer service skills and sales experience to close difficult deals.
0-5 years of experience
Responded to 300+ web leads per day to reach out to potential customers to determine interest in purchasing insurance policies.
- Assigned customers to appropriate inside sales representatives.
- Remained professional and courteous when confronted with difficult personalities or irritated customers.
- Excelled in a competitive and incentive driven work environment.
- Thrived in an environment where ability to multitask is highly necessary
10+ years of experience
Followed up on internet-based customer requests
- Consistently met or exceeded all departmental goals and quality expectations
- Exceeded departmental contact conversion at 100%
- Adhered to company ethical standards
- Effectively dealt with internal and external customers
- Delivered quality services while meeting all departmental requirements
6-10 years of experience
Achieved President Club status three years in a row which acknowledges top sales performers within each department.
- Coached new sales representative on tactics and proper call handling.
- Selected to pitch ideas to help improve departmental sales goals.
- Sell Internet, Video and Telephone services to potential residential customers.
- Implement knowledge of products and competition.
- Application entry such as IDA, Zoom, Trio and Cable Data.
- Retain customers from going to competition through communication or exclusive offers.
- Branched out as a commercial representative for six months with similar duties but on a business class level.
0-5 years of experience
Performed at Empereon’s high standards, consistently meeting and often exceeding sales quotas
- Knowledge of Charter’s offered services used to communicate convincingly to encourage customers to upgrade
- Identified needs of customer’s by implementing probing techniques
- Executed persuasion methods to promote sales
- Efficiently operated computers and headsets
- Courteous disposition while interacting with customers
- Sequential calling
0-5 years of experience
Contributed $700,000 in revenue in 2013 in the Pre-Purchase sales path.
- Piloted Account Manager Customer Experience Program to research and test new sale processes and products with intention to scale.
- Top performer in cross/up selling additional products.
- 35% customer contact conversion.
0-5 years of experience
- Serviced over 10,000 business accounts.
- Responsible for $2.5 M budget.
- Maintained satisfactory revenue from accounts in a challenging economic environment.
0-5 years of experience
- Conducted extensive warm calls to generate sales
- Research accounts, responsible to educate customer of new or current products, and up-selling
- Exceeded sales goals by producing six figures every year
Outbound Sales Representative Duties and Responsibilities
An outbound sales representative has a simple goal: convert leads into sales. To accomplish this feat, an outbound sales representative performs the following tasks:
Educate Customers Outbound sales representatives simultaneously provide prospects and customers with information about a business’ products and services without sounding “robotic” or “rehearsed.” As such, top outbound sales representatives often possess a strong customer service background.
Retrieve Customer Information One of the most important tasks of an outbound sales representative involves retrieving customer information and entering it into a computer system. Outbound sales representatives set up new customer accounts, access existing customer accounts, and manage sensitive customer data across one or more computer systems. They multitask frequently and in many instances update records in a computer system while conversing with customers.
Respond to Customer Concerns and Questions An outbound sales representative understands a company’s products and services and their advantages and disadvantages. That way, an outbound sales representative can quickly address customer concerns and questions and overcome potential roadblocks in the sales cycle.
Meet Productivity Goals For an outbound sales representative, merely sharing information about a company’s products or services is insufficient. Instead, they must meet KPIs to ensure optimal productivity and efficiency. Common outbound sales representative KPIs include number of activities, activity goals, and closed sales. Outbound sales representatives meet with managers to discuss KPIs and may be eligible for bonuses or pay increases if they achieve or surpass sales milestones.
Provide Inbound Call Assistance If a business is overwhelmed by inbound sales calls, an outbound sales representative may be asked to assist with these calls. Outbound sales representatives possess communication skills that make it easy to transition between outbound and inbound calls.
Outbound Sales Representative Skills and Qualifications
Outbound sales representatives prioritize short-term customer satisfaction and long-term business goals. Employers typically search for outbound sales representatives who possess at least a high school diploma or equivalent. They also prioritize outbound sales representatives who possess the following skills:
- Customer service – outbound sales representatives ensure prospects and customers enjoy an outstanding experience any time they engage with a brand
- Research experience – outbound sales representatives are research-oriented; they enjoy learning about prospects and customers and find innovative ways of engaging with them to drive sales
- Persistence – outbound sales representatives frequently deal with difficult prospects and customers, but they must remain driven and positive even in the face of adversity to transform leads into sales
- Communication skills – outbound sales representatives are personable communicators who clearly and persuasively describe products and services to customers to encourage sales transactions
- Mathematics -outbound sales representatives perform basic calculations to provide prospects and customers with accurate prices and quotes
- Typing – on average, outbound sales representatives must be able to type at least 40 words per minute and perform various data entry tasks
- Collaboration – regular meetings with an outbound sales manager are common, and outbound sales representatives collaborate with managers to evaluate KPIs and explore ways to generate sales growth
- Problem-solving skills – outbound sales representatives identify and address prospect and customer concerns during the sales process
Outbound Sales Representative Education and Training
Employers prefer outbound sales representatives who possess a high school diploma or equivalent. Many companies offer on-the-job training to these professionals. This training period teaches outbound sales representatives about the hiring company, its products and services, and its prospect and customer base.
Outbound Sales Representative Salary and Outlook
The Bureau of Labor and Statistics (BLS) reports a median annual wage of $26,590 for sales and related occupations. Comparatively, the average annual salary of outbound sales representatives in the United States is $24,000, and ranges from $17,000 to $43,000, according to Glassdoor. The BLS also estimates that employment of sales and related occupations will increase 3 percent and result in nearly 459,000 new jobs by 2026; these figures are lower than the average for all occupations.
Helpful Resources
These six additional resources provide insight into the importance of outbound sales representatives at companies around the world:
John Barrows’ Blog –
sales trainer John Barrows shares tips and tricks to help outbound sales representatives achieve their desired results
The Center for Sales Strategy – access e-books, white papers, and other free online resources based on the center’s decades of work with global sales organizations
A Sales Guy – sales and marketing influencer Jim Keenan offers audio clips, videos, and other digital resources to help outbound sales representatives go from good to great
More Sales, Less Time – sales and marketing professional Jill Konrath blends cutting-edge research and comprehensive sales expertise to help outbound sales representatives get the most out of their time and resources
The Sales Blog – sales leader Anthony Iannarino delivers daily sales tips and insights
Selling Power Blog – for those who want to sell like there’s no tomorrow, Selling Power magazine founder Gerhard Gschwandtner has you covered
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
