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Sales Operations Manager Resume Samples
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0-5 years of experience
Drove the allocation and reporting for over $900 million in inventory resulting in 20% savings
- Responsible for all legal compliance regarding contracts, renewals, spiffs, price protections, margin changes, co-op.
- Negotiated and configured CRM for 250+ sales force resulting in 18% organic growth
- Developed and implemented sales incentive programs (i.e. Platinum Players Program)
- Built cross-functional relationships to enhance sales channels and overall company performance (Sales, Finance, Product, Customer Ops, Marketing, Legal, Supply Chain, 40+ distributors, 300+ AR’s, 3PL, and Accounts Payable)
- Oversaw internal inventory (employee phones, VIP’s, promotional use, AE’s sales kit which includes monthly crediting and database tracking) resulting in $750,000 annual savings
- Exceeded service levels of logistical requirements (i.e. on time, right quantity, credit processing, etc.), vendor performance, and nationwide channel support
10+ years of experience
Pioneered Sales Operations function and launched new sales support program to North America Sales Management and sales teams. Supported $500M revenue business unit.
- Led ‘Customer PO Simplification’ initiative to improve sales productivity. Increased sales bookings by 20%.
- Rolled out new policies and business process globally to support new CRM implementation for 100+ sales users (Siebel on Demand).
- Decreased order process time by 24 hours for better customer experience.
- Resolved customer payment issues resulting in over $250K increased revenue.
- Partnered directly with customers to solve customer satisfaction issues and order resolution.
0-5 years of experience
Responsible for 20 sales operations coordinators supporting Industrial customers such as; Harley Davidson, John Deere, Siemens and Caterpillar. Created and maintained metrics and goals to improve customer satisfaction. Restructured department to streamline processes, reduce errors and build strong customer relationships. Responsible for improving on-time delivery, inventory reduction and verifying forecast accuracy. Prepared and presented to management monthly detailed charts regarding progress on delivery performance, inventory reductions, credits, debits, returns and CSR errors. Perform annual performance reviews.
- Created and documented customer service processes and procedures which enabled implementation of key metrics.
- Improved OTD from 54% to 90% through clear streamlined processes, dramatically improving customer satisfaction.
- Implemented department restructure that increased productivity from 70% to 95%.
- Reduced Inventory by 25% from 2012 to 2013 by executing policies and procedures.
- Reduced CSR order entry errors from 25% to 3% through establishing accountability.
- Identified forecast inaccuracy which lead to increased OTD and inventory reduction.
0-5 years of experience
Nominated to represent region in a “National Snacks 2 You Team” that ultimately increased sales for the ASC by 12.4% YOY in 2013.
- Consistently drove associate retention over 3 years averaging 93+% while leading a team of 60 associates and 2 managers.
- Developed and implemented an Individual Invoice Accuracy Scorecard measuring associate product accuracy driving a 5% improvement to 96% invoice accuracy at a center level. Scorecard was published as a national template directly impacting front lines sales resulting in greater client satisfaction and SLA commitments being met.
- Participate in weekly (VIP) sales round up meetings reviewing inventory, forecasting, sales and future projections with sales leaders and business unit leaders.
- Established process improvements that drove labor cost reductions resulting in 5.8% improvement FY’12 resulting in a $316,000 YTD favorable to plan finish.
- Mountain Region SME for Finished Goods Inventory participates in national team to improve inventory control while enabling sales to have direct access to inventory ultimately driving revenue improvement.
- Nominated to be a site lead to work with sales during SAP implementation
0-5 years of experience
Direct all 3rd Party field labor for [company name] focused on sell-through at our Retail partners. Manage 5 teams of full time Brand Advocates (100 people) intent on converting consumer sales at retail through training, merchandising, assisted selling, and relationship building to increase Sony sales. Develop and implement Seasonal part-time Assisted Sales programs that return a positive ROI to stakeholders.
- Lead team to increase the amount of “face time” with our retailers. Increased Formal Trainings at retail by 400% and sales associate interactions by 200%.
- Designed and managed multiple targeted assisted sales programs that leveraged over $100M of incremental Sony retail sales.
- Managed several projects to streamline processes and develop greater sell through with limited resources.
- Developed display merchandising process to include my Brand Advocate team to increase repair rate of damaged displays at retail.
0-5 years of experience
Lead a U.S. market analysis with product management, sales, and external research to quantify opportunity potential for 13 products in 300 accounts
- Lead CRM process and feature development for 3 Siemens divisions improving efficiency and usability
- Assigned annual sales targets for a $275MM+ business to sales executives and channels using self-built forecasting and territory models
- Constructed campaigns to track $1.4MM in opportunities identified through 3rd party databases and industry news
- Responsible for organizing annual sales training with 15+ product lifecycle managers and 5 sales channels
- Project facilitator for a successful division wide website redesign that contributed to a 100% increase in sales leads and customer satisfaction
- Salesforce.com administrator for the division; building reports, managing campaigns, creating dashboards, and deploying process changes
0-5 years of experience
Managed Variable Incentive Compensation program, created motivating plan designs, modeling and commercial excellence program for sales force.
- Planned and executed strategic initiatives to achieve growth through customer focus and collaboration, driving revenue volume through targeted business plans.
- Led Operations planning, Supply Chain analytics, Forecasting and Order Fulfillment Strategy for [company name] business in GE LS.
- Enabled financial reporting for Compliance, Quarterly Performance Management, Target Achievement, Growth Play Book, Yearly Budgets and Quota setting.
- Developed models for portfolio performance, measuring organic growth, profitability and product workflow effectiveness.
- Handled Sales Resource Optimization projects through effectiveness tools like Heat Map, Account Potential Measurement, Territory Indexing and Homesteading.
- Increased profitability through effective incentive programs, base cost reduction and maximizing revenue to incentive ratio.
0-5 years of experience
Ensured maximum conversion of order intake to sales; $128M order intake and $131M in sales. Developed recovery plans with defined deliverables with the Commercial and Supply Chain team (Repair and Distribution) to meet sales objectives. Implemented systems and processes to ensure continuous improvement in sales aligned with customer satisfaction.
- Established and standardized a biweekly Sales Operations execution meeting that expanded into a monthly Forecasting (part requirements) validation meeting.
- Implemented/maintained the in backlog, in-plan and program commitment reports – the strategy to drive performance to meet bookings and sales numbers on a quarterly basis, to help close a gap of $30M in 2 months to make the EOY (End of Year) sales numbers.
- Developed roadmaps, metrics and measurements to track progress relative to operational efficiencies and sales productivity.
- Developed and lead the Deal Implementation and Contract Implementation Review process to improve the Contract execution process for both internal and external customers.
- Managed and supported the deployment of Customer Relationship Management (CRM) functionality for the Sales team. Moved Sales team from Salesforce to Oracle Siebel CRM.
- Implemented opportunity tracking tool for management of Leads via Outlook until integrated into CRM (phased approach).
6-10 years of experience
- Responsibilities covered a wide range of duties including project management, quality control, customer service and correspondence, establishing policy and procedures, product roll-out, coordination and delivery of marketing material, troubleshooting departmental issues, training, coaching, and development of all employees
- Project Manager for annual 3rd Party course reviews, consistently under $100K + budget
- Automated productivity reports to ensure the daily and weekly departmental goals were completed accurately within established deadlines
- Revised customer loyalty program to ensure the top-tier clients maintained their contractual agreements and were aware of their special program discounts
- Designed & implemented an internal document repository using SharePoint allowing Sales Representatives to quickly and efficiently locate sales and training collateral
- Wrote and updated worldwide company policies and procedures as needed
- Built an Access database to manage a complex returned mail process to improve the receipt of customer critical mail
0-5 years of experience
Created and developed a 4 person sales team to sell advertising for cable television channel and website.
- Responsible for finding sponsors and designing live commercials or print ads.
- Recruited and managed talent through social media outlets, local recruiting fairs and presentations.
- Supplied and supervised talent for print or video for various companies including placing talent for MTV video.
- Developed and organized CORE-24, a business networking group for local Kansas City business owners and managers
0-5 years of experience
Managed and streamlined the Customer Service Department and was a primary contact with Medical OEM Engineering and Purchasing Managers at the plant level to execute their requirements. Personally streamlined the quoting process for the entire Division to consistently issue a less than 2 two-day average turnaround on a very high volume of quotes (often over 200 per month). Supervised the coordinated internal effort to ensure that customers were provided with proactive and professional customer service support at the direct OEM level. Supported the Outside Sales Team as the Primary plant contact.
- Evaluated and reviewed part specifications to generate pricing quotes, strategies and customer solutions.
- Excelled at providing direct customer support at the OEM level for execution of their purchase orders, quotes and requests for technical information and direction.
- Established daily sales and operational metrics to present to Upper Management.
- Developed strategic pricing strategies, models and purchase agreements to enhance margin growth and customer retention.
0-5 years of experience
- Implemented Historical Tracking in Salesforce.com to identify changed Opportunity Amounts, Stages, Forecast Rating and Estimated Close Dates.
- Created new comprehensive SFDC reports that provide management forward-looking insights into Sales Activities scheduled against existing Opportunities in the Sales Pipeline.
- Performed analysis and resulting recommendation white paper to realign Sales Territories using existing, whitespace and new business revenue specific to four unique Verticals across six geographic areas in North America due to a 3x increase in planned salespeople.
- Standardized quote-modification processes for Legal & Finance minimizing invoicing errors during reviews.
- Managed monthly and quarterly bonuses for the Sales Division.
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[Sales Operations Manager]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
