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Telesales Representative Resume Samples
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10+ years of experience
Worked in Provident Music Distribution warehouse processing orders for 6 months before getting promoted to a telesales representative.
- Oversaw sales and customer service for 120 accounts, presenting and positioning new products as well as assisting with product/inventory replenishment.
- 2001 and 2010 Telesales Representative of the Year (awarded for sales, service, and relationship excellence).
- Analyzed sales data and negotiation techniques to leverage client relationships and improve retention.
- Worked with Parable, Munce, and Covenant stores to achieve conversion goals for catalog product placement.
- Assisted accounts with implementing promotional and marketing strategies in regards to increasing sales and overall business growth.
- Represented the company at CBA and CPE International trade show for 13 consecutive years.
0-5 years of experience
Telemarketing calls to potential customers to drives sales of phone service and products.
- Promoted the sale of Time Warner Cable service by advising potential customers of special offers and incentives.
- Created sales campaigns to increase profit share.
- Customer service to all existing customer and clients.
0-5 years of experience
- Converted 89% of phone calls into upgraded services.
- Made outbound calls in a high volume call – center atmosphere on a dialer system to current [company name] customers (over 45 calls).
- Upgraded customers to the new X-finity triple play bundle packages (Phone, Internet and TV).
- Scheduled appointments for customers’ installation of services, ensured they agree to the terms on a recorded verification system and kept record of all sales on a Microsoft Excel spread sheet.
0-5 years of experience
Called current Customers and upgraded accounts with new products and bundled services.
- Explained company procedures and contract clauses.
- Educated customers on products and service options.
- Trained new employees on phone etiquette, company policies, sales and closing tactics.
- Oversaw accounts receivable for payments and account adjustments.
0-5 years of experience
Mentor and assess the performance of new team members to assist with establishing action plans for immediate success in the telesales representative position.
- Complete root cause analysis on failed transactions to provide feedback and coaching opportunities to new team members.
- Conduct audits and compile data on unauthorized transactions to present to management.
- Assemble team metric data weekly to make direct comparisons to the Center, Area and Country to discuss with the team during meetings.
- Conduct daily team huddles to disseminate procedural changes and share best practices.
- Assess escalated customer concerns to provide thoughtful and well evaluated resolution to promote customer satisfaction.
- Establish an environment that facilitates open and supportive communication with the team.
- Evaluate the needs of each customer and provide solutions that are in alignment with their specific needs.
- Earned MVP Customer Experience award for the 2nd and 3rd Quarters of 2014.
0-5 years of experience
- Prospected on daily basis, cold calling from prospect list provided by Marketing and by researching possible new customers through LinkedIn and internet research.
- Followed up with customers after the sale to resolve any issues and to explore “upselling” opportunities. Quickly grew sales with five customers through this approach.
- Monitored market conditions for product innovations, and competitors’ products, prices, and sales. Recorded and analyzed market data, with this information ultimately being used to develop new pricing tools and approaches.
- Actively followed up with customers after brochure and sample mailings, adding an additional sales effort layer. Also pursued customers that had received quotes but not acted on them, successfully closing the sales in over 25% of these follow-ups.
0-5 years of experience
- Working in a call center environment providing consultative sales and services experience for customers seeking health and ancillary insurance products and information.
- Present and explain recommended products, benefits, features, and alternatives.
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
