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0-5 years of experience
Managed, hired and trained a team of 20+ activity attendants and two activity supervisors.
- Maintained guest satisfaction while booking and staffing approximately 20 parties each weekend. Helped to increase birthday party revenue by 25% within my first fiscal year.
- Created, organized and marketed daily activities and events for guests to enjoy.
- Evaluated employees on job performance, work ethic, and attendance.
- Produced a scheduling system to minimize associate hours while keeping the integrity of the department.
- Identified and approached, in a proactive and guest friendly way, potential guest issues and solutions.
0-5 years of experience
Reassigned by the General Manager to assist with merging the Recreation Department into the Rooms Department.
- Restructured the Recreation Department by decentralizing the organizational structure.
- Implemented new procedures with the goal of streamlining communication and lifting our service standards
- Created new staffing guidelines to ensure that our service standards were attainable.
- Assisted with all facets of the budget.
0-5 years of experience
Responsible for the maintenance & upkeep of all fitness equipment, machines, weights on the Air Force Base gym.
- Assisted personnel, staff, and civilians with many diverse sports recreation activities and tailored workout programs.
- Personally trained and supervised Air Force personnel to meet their health and fitness goals on the gym floor.
- Managed inventory, handled weekly invoicing/billing, opening and closing of the gym facility, and supervised 8 employees in at the Air Force Base recreational department.
0-5 years of experience
Community recreation program development and implementation: Teens, Active Adults, Athletics and City Wide Special Events
- Planned, coordinated and conducted Community wide and departmental special events.
- Coordinated all phases of City’s Performing Arts and Cultural Arts Programs
- Booked and administered contracts and agreements with performers, vendors and agents.
- City liaison for various community organizations and agencies.
- Designed marketing and promotional materials.
0-5 years of experience
- Head of Group Recreation Department at a AAA ranked 4 Diamond Resort
- Developed, marketed, sold, planned, organized, implemented, facilitated and evaluated corporate recreation
- Recruited, hired, trained, and supervised Assistant Group Manager, interns, and recreation aides (3-25 people)
- Restructured and updated the department with customer service, time management, and problem solving skills
- Produced “Zero-based” budget for department in excess of $200,000, increasing profit margins
0-5 years of experience
Successfully established the hotel’s first recreation department as a Renaissance Resort.
- Created the first camp Eden Roc Kids Program for ages five through twelve years for Marriot International. Daily activities included arts and crafts, swimming, outdoor/indoor games and movies.
- Planned and orchestrated all departmental recreation resort activities including ping pong, badminton, crochet, kite flying, beach arts/crafts, poolside bingo, beach volleyball, sandcastle building and scavenger hunts.
- Facilitated teambuilding programs for groups and conventions
- Supervised the pool and beach recreation attendants and camp counselors
- Contracted and assisted with the operations of Playtime Water Sports” an outside vendor including wave runners, parasailing and other watercraft on the beach resort.
- Administered staff scheduling and payroll
- Managed the operations of pool side Cabana rental, recreation station (pool hut); kickboards, water noodles, board games
- Assigned staff to accomplish setting up umbrellas, chairs, cabinets and towels for hotel guest as well as solicit food, beverages and other retail products.
- Maintained established budget
- Contracted and assisted with the operations of Playtime Water Sports” an outside vendor including wave runners, parasailing and other watercraft on the beach resort.
0-5 years of experience
Responsible for all aspects of the daily operations of the Recreation Department including the hiring and management of approximately 30 employees
- Managed third party service providers and vendors, including initial and ongoing due diligence and contract negotiations
- Worked with sales team to close new business resulting in achieving sales goals
- Successfully organized on a routine basis the logistical support for large-scale (e.g. 1,000 attendees) team building events
0-5 years of experience
- Hired and trained a staff of over 25 individuals to successfully run the recreation department at [company name].
- Reconciled monthly and annual purchase orders/ sales inventory within budgetary guidelines for all resort recreation
- Coordinated guest activities including children and adult swim lessons, aerobic classes, and recreation.
- Oversaw safety of all year round resort members, served as CPR/First Aid/AED/Oxygen Administration-Certified Lifeguard
0-5 years of experience
- Created a successful program including kids camp, daily activities and group recreation
- Implemented inter – department team building
- Organized and directed the 1st annual “Bike the Neck” 5K raising $2000 for bike path construction for the community of Litchfield Beach, SC
0-5 years of experience
Prepared weekly schedules and lead monthly team meetings.
- Hired, trained, and enforced disciplinary action when necessary.
- Maintained appropriate levels and process end of month inventory.
- Enhanced overall operations of the Recreation department to include updating new hire training manual, implementing new standard operating procedures, and creating new policies to ensure the highest customer service is upheld.
- Created new revenue opportunities to include fencing instruction and merchandising.
- Assisted in various Resort departments including, Housekeeping, Front Office, and Banquets, during high occupancy.
- Marketed and implemented Corporate Team Building events, Birthday parties, USTA Tennis Tournaments, Specialty Children Programs, and Resort Holiday functions including Easter, Memorial Day, July 4, Labor Day, Halloween, and Christmas, for up to 1,000 Resort Guests, Members, and Employees.
- Trained in Delphi, E-Times, SMS HOST, and POS programs.
- Created a “Media Room” at Innisbrook Resort for Guests and Members.
- Appointed member to Innisbrook’s Promise Committee, Safety Committee, and to lead annual Can Food Drive.
0-5 years of experience
Responsible for all the daily operations as the Recreation Department Head for [company name].
- Oversaw the Senior Center, two community centers, two aquatic centers, Cordova Golf Course operations, shooting center and Mather Sports Center.
- Supervised staff of 7 full-time employees, 20-30 outside contractors and 25-175 part-time employees depending on season, created policy, implemented procedures, and recruited, hired and trained staff.
- Implemented marketing plans and coordinated partnerships with outside agencies.
- Oversaw park special use permits, administered and managed the department budget, created sponsorship opportunities as well as sought outside funding and headed up the department’s goals and objectives for all events, programs, advertising and marketing and branding efforts.
- Took part in unique collaborations such as with the City of Rancho Cordova and several school districts within the boundaries.
- Prepared written reports for bi-monthly Board of Director meetings. Served for a year as the Acting District Administrator when the Interim was out of office, on vacation, or active in out of office meetings and as the Assistant District Administrator when the Interim was in office.
- Acted as the liaison for the District’s non-profit organization, the Friends of Cordova and handled the affairs of the Board’s donations and fundraising efforts.
0-5 years of experience
- Managed up to 20 employees for the day-to-day operations of various customer service sales areas within MWR to over 20,000 Navy and Marine troops via in person, Telephone
- Launched and recovered naval aircraft quickly and safely from land and ships
- Supervised the movement, spotting and securing of aircrafts ashore and afloat
- Performed crash rescue, firefighting, crash removal and damage control duties in connection with launching and recovery of aircrafts
0-5 years of experience
Responsible for hiring, budgeting, training, programming, accounting, scheduling and any disciplinary actions needed
- Developed new summer program for resort, including new pricing, activities, camp offerings, locations, and staffing structures
- Introduced innovative changes in Corporate recreation offerings
- Managed staff of 25 seasonal employees, including dedicated recreation staff and inter
- Responsible for daily aquatics center operations and maintenance
- Develop and implement all special events/holiday celebrations for resort guests and members
0-5 years of experience
Fed Seniors and conducted visitations (speaking to various seniors for an hour or more)
- Planned recreational activities for the seniors and conducted them.
- Directed the families and friends of the patients to the designated areas, whether it is to a certain event in the Center or to the rooms of the person they are seeing.
- Reported back to the manager with information of patients and made sure the goals of the department are fulfilled.
0-5 years of experience
Provided childcare and recreation services to children 3 months and up.
- Supervised the recreation assistant and various volunteers.
- Developed and implemented appropriate curriculum.
- Developed and facilitates two parenting workshops each week.
- Worked with Art Therapist in identifying children who may need special referrals.
0-5 years of experience
- Coordinated over 50 events per year with up to 400 participants at each event
- Increased number of event participants by 25% within one year
- Hired, trained and managed over 50 employees
0-5 years of experience
- Organized and planned weekly, and sometimes daily social and entertainment events for the residents
- Distributed information about upcoming programs the community.
- Worked as a relief Concierge operating a multi-line phone, mail distribution and providing information to prospective buyers of the condominiums.
- Promoted to manager in 2003.
- Coordinated physical, spiritual, and educational programs for the overall enrichment of the residents.
0-5 years of experience
- Responsible for operation of a $5 million facility and ensuring the safety of patrons
- Promoted facility intramural programs and created and planned wellness events for 30,000
- Strengthened customer service and communication skills, and served as a liaison between clients, staff, and upper management
0-5 years of experience
Assisted to oversee the Bell Desk, Valet, Concierge, and Camp Hyatt Operations. Monitored daily duties for each department. Conducted daily pre-shifts to ensure guest satisfaction, assuring employees are actively engaging with guest, and ensured staff was to go above and beyond every interaction. During summer months also responsible for a top-notch Recreation Operation. Recruited and hired a full summer seasonal staff. Created schedules, monitored payroll according to forecast business levels
- Motivate and demonstrate a warm and friendly attitude to manage the quality of customer service
- Open and close a full service recreation operation
- Assisted in creating a full kids activity program
- Assisted in organizing team building events
- Catered to Top VIP transportation, restaurant reservations, activities and help create day to day itineraries them.
0-5 years of experience
- Planned and managed a $300,000 budget.
- Created, planned, and facilitated on and off property activities for guests.
- Created relationships between the hotel and vendors from around Utah to offer events to guests.
- Managed up to 10 associates and 1 supervisor for activities and pool area.
- Set standards for Guest Satisfaction Scores.
0-5 years of experience
Manage Buccaneer Island, consisting of two pools, beach area, lagoon and ocean rentals, teen and children activities, children’s camps, nature center, eco tours, and recreation room
- Managed pool retail sales, marketing, and ordering
- Organize, plan, and run over eight different types of summer day and overnight camps
- Organize, plan, and run group team building activities
- Established internship program
- Instruct Fitness Classes and Private Group Fitness Classes, Personal Training in Yoga
0-5 years of experience
- Opened and prepared recreation club
- Supervised soldiers assigned
- Cleaned and secured facility
- Promoted community activities
- Operated theater, game, and music equipment
- Served food and drinks
0-5 years of experience
Managed two full time activity coordinators and three interns
- Managed one bike supervisor and one bike tech
- Managed one tennis professional
- Created and managed budget for activity, bicycle, and tennis departments
- Creation of all guides, assignments, and scheduling for all departments
- Purchasing, invoicing, and tracking
- Filled in at front desk, housekeeping, and food and beverage departments
0-5 years of experience
- Opened full bar and restaurant
- Organized in-house group activities.
- Designed and introduced Camp Hyatt brochures.
- Research, identify, and investigate over and under charges through review and analysis of all bartenders and servers.
- Improved accuracy, efficiency, and overall effectiveness of opening and closing procedures for recreation areas.
0-5 years of experience
Supervising, hiring, training, conducting orientations, preparing new hire & rehire packets, setting up & enforcing required vaccinations, background checks & ServSafe Certifications for 68+ workers.
- Supervises & manages the day -to-day operations that generates a gross revenue of + per year.
- Reviews tax forms, I-9 forms and additional mandatory paperwork for hire.
- Forecasting future staffing needs & future gross revenue for budgeting purposes.
- Conducts weekly & Monthly revenue reports & review schedules & timesheets.
- Plans & oversees the posting & advertising of job openings.
- Orders, distributes product, maintains inventory, purchases new equipment & developed a preventative maintenance program for all facilities.
0-5 years of experience
Managed team of 75 employees with proven increased productivity.
- Opened and maintained the GO POOL and Gaming Area (revenue generating assets).
- Successfully managed large concerts and high profile pool parties (15 acre area)
- Daily management of the VIP Diamond Lounge, Tropical Breeze Café, and four
6-10 years of experience
- Supervised staff, maintained budget, and planned and implemented all center programs and activities.
- Established and maintained a positive relationship with the school (Principal, Parent/Teacher Association and Center Advisory Board Counsel) and community groups.
- Coordinated summer youth program annually with field trips, summer lunch program and marketing of all recreation center programs through the local media.
0-5 years of experience
Responsible for the image of the dining room and increasing its sales (from preparation through to service).
- Hosted and communicated with members and guests
- Organized the restaurant team: their tasks, schedules and information meetings
- Staff management: recruitment, training, evaluation and promotion
- Monitored members’ service levels
- Ensured the quality of service and service provision
- Maximized restaurant occupancy
- Ensured on-going profitability
- Increased dining room sales
0-5 years of experience
- Manage bar and grill outlet, pool operations, golf, and Transportation Department
- Conduct inventory, ordering, and billing for all four departments
- Create labor model and control payroll
- Oversee hiring and training for all four departments
- Experienced in Webworks, ADP Payroll Services, Sceris Business Processing, Microsoft Office software applications