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0-5 years of experience
Executive Assistant to President- Reviewed contracts, maintained spreadsheets for property vendor contracts and corporate contracts, set up travel arrangements, screened calls
- Generated Financial Reports to our Investor Team- Worked with accountants and provided fully updated financial reports via email and corporate SharePoint for our investors.
- Due Diligence – completed file audit per company policy standards
- Residential Service Manager- Serviced all our residential complaints – received all complaints from all the properties we managed, was the mediator for the Regional Vice President and Property Manager
- Leasing Consultant Specialist- Leased and managed 16 condos in the El Paso Area
- Asset Manager Assistant – worked with asset manager in dispositions and acquisitions, helped in annual budgets by providing spreadsheets for annual utility expenditures for all properties
- Notary Republic State of Texas- Notarized Management Agreements and Marketing Agreements for CEO and Presidents
- Regional Managers Assistant- cancellation of vendor contracts, posted invoices, and assisted with all resident issues.
10+ years of experience
Managed more than 50 Direct Support Professionals (DSPs) and supervised the programs and supports for 84 adults with developmental disabilities in 7 campus group homes, achieving 100% regulatory compliance in local and state licensure surveys for 11 consecutive years.
- Managed complex budgets within multiple residential programs, resulting in over $50,000 annual cost savings for the past 6 years.
- Created, edited and designed documents such as interactive forms, training materials, process documents, job descriptions, performance evaluation tools, and behavioral reports, resulting in significantly improved communication across multiple organizations.
- Recruited, interviewed, hired, trained, scheduled and evaluated employees, resulting in a 96-100% fulfillment of job vacancies for full-time residential positions over 11 years.
- Investigated accidents and injuries while providing outcomes and solutions to the Director of Quality Assurance, resulting in several structural, environmental, and programming changes making it significantly safer for the clients.
0-5 years of experience
Conducted overnight residential security; maintained safety and structure AM and PM
- Administrative duties; managed, logged, filed, faxed physical documentation
- Responded to overnight hotline screenings for potential incoming clients; submitted agency referrals
- Conducting new family intake procedures, discussed policy and procedures, long/short term goals
- Managed, resolved and intervened with crisis intervention procedures and situations.
- Reported to manager; assisted agency with maintaining facility policies & procedures
0-5 years of experience
Oversaw daily operation of 5 bed group home
- Implemented and monitored individualized habilitation plans in compliance with state, federal and agency regulations and operating standards
- Conducted interviews, new hire orientations and trainings for staff development.
- Ordered and administered medication to residents
- Reconciled program financial records and personal accounts for each individual.
- Maintained and monitored monthly/annual budget
- Demonstrated sensitivity to diverse backgrounds and varying levels of cognitive ability
- Utilized effective interpersonal, counseling and negotiation skills to handle sensitive issues with families, staff and outside agencies
0-5 years of experience
Responsible for management operations of residential community and insuring long-term profitability and building long term relationships with current and potential occupants. Hired, recruited and developed staff with the goal of ensuring excellent service.
- Revitalized an underperforming property in the Los Angeles area through aggressive expenditure
- Exceeded annual occupancy objective of 85% by a margin of 8% or more.
- Established and implemented leasing goals, while managing an effective lease expiration
- Accurately created, prepared and conveyed all operational and financial data to the Regional
- Worked with the owners to identify community goals and objectives. Be responsive and receptive to owners’ needs, goals, and objectives.
- Maximized rental income while minimizing expenses through effective planning and control.
- Monitored the timely receipt and reconciliation of rent collections and ensure landlord/resident
- Evaluated and recommend changes on rent/pricing strategies, and ensure websites and printed
- Ensured that an adequate number of units are market ready.
- Designed an effective preventative maintenance program to monitor service request turnaround and ensured the responsiveness of the maintenance staff.
0-5 years of experience
Created weekly work schedules for staff, ensured APD and Del Marva laws were followed
- Wrote up quarterly and annual reviews, support plans, and individual goals
- Managed individual finances, bills, personal items, and other budgeting duties
- Managed, transported, and attended individual medical appointments
- Assisted with ADL’s when needed, served as a mentor for individuals with disabilities
0-5 years of experience
Supervised assigned homes and was responsible for managing clients and directing employees
- Lead staff training, development activities, and personnel management
- Scheduled payroll for employees on a weekly basis
- Developed and implemented program goals
- Maintained professional and respectful communication to all clients and coworkers
6-10 years of experience
Completely overhauled training programs for 350 staff
- Wrote, coordinated, and delivered trainings, seminars, and educational conferences
- Developed a tracking system for Staff Development for 350 staff
- On team to develop agency’s Strategic Management Plan
- As Residential Manager- Responsible for the day to day operations of a large residential program for individuals with developmental disabilities
- Managed an Admin Assistant, 4 lower level managers, 10 properties, and 50 direct line staff.
0-5 years of experience
- Provided day-to-day management of residential programs for six individuals diagnosed with a wide range of disabilities.
- Supervised seven staff members to include hiring, training evaluation, motivation and discipline.
- Documented and maintained accurate records for state compliance including timely filing of incident reports.
- Conducted quarterly reviews to maintain state standards as part of a quality assurance team for preparation of audits
0-5 years of experience
- Provided keen oversight to all aspects of the residential program and functions, operating on a 24/7 program.
- Interacted and coordinated with families and outside agencies on a regular basis as well as with primary supervisor of all direct care staff while maintaining staffing ratios.
- Handled and secured 10 client accounts and banking.
- Monitored all residential funds such as petty cash, and coordinated vacations based on client wants and choices
- Preserved and maintained medical records, scheduling, and appointments.
6-10 years of experience
Directly supervised four men with varying levels of cognitive disability with other involvements (e. g., autism, deafness, bipolar disorder) and a support staff of ten in a group home facility.
- Responsible for orientation and training of staff in particular house routines with regular follow-up and feedback to maximize efficiency and satisfaction; maintaining a working knowledge of individuals’ service planning related to normalization of daily life and implementation of said plans; daily electronic and hard-copy documentation of house life sent to supervisor and other associated Center personnel; scheduling, providing staff for doctor and other appointments; household budget, shopping; cooking and menu planning
- Regularly attended staff meetings regarding behavior, diagnosis, treatment, and progress of individuals.
- Developed and implemented with other staff, daily activity schedules for each resident.
- Followed behavior plans, 6400 regulations, and other treatments recommended by Center personnel to maintain individuals’ health and safety.
- Monitored medication administration.
- Established, maintained and documented effective communication with parents/relatives of each resident in conjunction with other agency staff and staff from other providers.
- Assisted in daily living skills – housekeeping, laundry, food preparation, transportation, keeping medical appointments, basic self-care, and money management.
6-10 years of experience
Managed residential homes for individuals with developmental and mental disabilities
- Facilitated circle of support meetings
- Trained staff to support the needs with individuals with developmental and mental disabilities
- Managed financial resources from paying bills to receiving financial hardship
0-5 years of experience
Conduct regular client’s development meetings and performed various administrative tasks.
- Managed 6 to 8 young adults with an emphasis on life-skills. Develop and implement conflict resolutions.
- Conducted bi-weekly staff development meetings and coordinate and facilitate internal client group meetings.
- Responsible to observe daily behavior of clients during shift.
- Developed and conduct training sessions for new hire staff on the operations of programs.
0-5 years of experience
Managed homestays of 80 Chinese students attending private high schools throughout New Jersey
- Provided guidance for host parents with student issues
- Facilitated conflict resolution in cooperation with China team
- Recruited hosts for the school year
0-5 years of experience
Responsible for coordinating, implementing and evaluating individual program plans
- Supervised and monitored residential staff in completion of job responsibilities
- Responsible for implementation of all policies, procedures and programs of the facility and CFS in accordance with Office for People for with People with Developmental
- Attended, participated, monitored, and reviewed all team meetings including IDT, ISP, and clinical meetings
0-5 years of experience
Managed the daily operations of residential group home, including physical plant inspections as well as meeting all fire safety regulations.
- Responsible for 20 plus staff members, including interviewing, training, scheduling and Progressive discipline.
- Maintained the household budget, ordering products and control of household/individual’s finances.
- Responsible for individuals Medicaid rep payee reports, applications for SNAP program.
- Maintained all required trainings including Strategic Crisis Intervention Prevention, CPR and First Aid, OSHA, Authorized Medication Administration Personnel.
- Audited Medicaid billing and required documentation which avoided fines and penalties dramatically reducing billing errors.
- Responsible for all the individuals that live in the houses, which involves writing their goals and following state regulations to ensure that all areas of their needs are met.
6-10 years of experience
Managed the daily operations of a 24-hour residential group home
- Managed staff scheduling and shift coverage
- Reported to funding resource, senior management and guardians
- Scheduled all doctor appointments for individuals
- Ordered all medications prescribed for individuals
- Assisted individuals in obtaining yearly RSP goals
- Assisted the individuals in the management of their financial assets
- Planned and coordinated community supports and vacations with the individuals
0-5 years of experience
- Supported the individual with personal daily routines, and in achieving outcome from the Individual Support Plan.
- Helped Service recipients become integrated with the community by ensuring that they are included, respected, valued and have variety of preferred relationship in the community of their choice.
- Consistently works and documents improvement toward meeting out come
- Performed daily activities or teaches service recipient to do so, such as activities of daily living skills and other personal skills that work toward achieving independence.
10+ years of experience
- Demonstrated attentive service effectively by being able to multitask and thrive in a fast past environment
- Collaborated with co-workers and assisted them in finding needed items
- Communicated with co-workers and management professionally
- Handled monetary transactions accurately
0-5 years of experience
Took responsibility for daily living tasks of individuals with developmental disabilities
- Managed bills, budgets, and personal bank accounts of residents
- Counseled residents on a regular basis to help de-escalate behaviors and maintain a positive standard of living
- Participated in IHP meetings to discuss the welfare of residents for the upcoming year
- Lead staff meetings to address any issues and aid in the advancement of the program
- Attended medical appointments to advocate for residents unable to speak for themselves
- Distributed medication on a daily basis
- CPR/First Aid/Insulin Epi Pen/Lifting Transferring Certified
0-5 years of experience
Managed and dispensed medications
- Performed urinalysis and breathalyzer tests
- Provided support for women in groups and one-on-one
- Led 12-step meetings and other groups
- Redirected women to improve attitudes
- Challenged women to invest in themselves and their lives
0-5 years of experience
Managed a staff of twelve in a residential home, supporting the daily needs of individuals with developmental disabilities.
- Successfully trained staff on policies and procedures in compliance with state and federal regulations, while focusing on maintaining errors and generating superior results.
- Monitored documentation of staff daily activities with residents in the home, ensuring quality service and total care.
- Oversaw all doctor appoints and reviewed medical records for completeness.
- Trained and monitored staff with assisting residents with administering medications.
- Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excels.
- Created an employee work schedule weekly.
- Recorded and filed employee benefit, salary and annual evaluation information.
6-10 years of experience
Responsible for the total residence in accordance with state and federal regulations.
- Provided direct supervision of direct care and support staff. Assured participants receive quality care; develop and maintain good relations with families and community groups.
- Oversee that adequate programming that occurred for all residents.
- Handled all day-to-day operational issues within the residence and be available on-call for emergencies.
- Responsible for coordinating, implementing and evaluating individual program plans.
- Responsible for implementation of all policies, procedures and programs of the facility and CFS in accordance with OPWDD regulations and guidelines.
- Attended, participated, monitored and reviewed all team meetings including IDT, ISP and clinical meetings
- Maintained financial ledger for program.
0-5 years of experience
Managed a staff of 15+ employees, oversee timesheets, scheduling and interview qualified future employees.
- Facilitated staff meetings, training, orientation, consumer meetings, and ensure that employees are up to date with all certifications (e.g., AMAP, Scip-R, OSHA).
- Monitored medication, appointments, Psychological, Psychosocial, Sexual Assessments Supervise Medical Coordinator, RN, and Residence Psychologist.
- Responsible for the facility and daily operation of an Individual Residential Alternative (IRA) that houses 6 individuals.
- Assisted individuals in creating circles of support and facilitate Person Centered Planning with the assistance of family, friends and Support Coordinators.
- Responsible for monthly recreational activities, community outings, weekly food menus based on individual dietary needs. Ensure that individuals were given the highest quality of care at all times.
- Performed and monitor Fire Safety system and maintain all related records.
- Maintained and monitor financial ledgers, bank accounts, personal allowance, petty cash.
- Reviewed addresses and maintain ABC charts, community inclusion logs, behavior plans, level of care, DDP’s, IRA Reshab Checklist, IRA Reshab monthly summary, communication log.
- Prepared for internal audits by QA and State Auditors.
- Attended all ISP meetings, quarterly meetings and day program meetings
0-5 years of experience
- Assisted the Residential Manager with daily operations.
- Implemented personnel policies and trains staff in personnel protocols as well as assisted with the hiring process and scheduling of employees.
- Managed the residence in the absence of the Residential Manager.
- Assisted with the supervision and care of Consumers, programming, safety and emergency procedures.
- Maintained and posted scheduled work responsibilities for employees.
- Worked with case management and clinical support staff to provide needed services to the Consumers.
0-5 years of experience
Manage the day-to-day operation of 9 apartments & 17 individuals residing in the Supported Apartment Program.
- Provide supervision to direct care staff and the assistant manager of the program.
- Coordinate, obtain and monitor community supports and services for all individuals.
- Develop residential habilitation plans for implementation throughout the year.
- Facilitate counseling sessions with individuals, roommates, advocates and family members.
- Meet with individuals, family members, Medicaid service coordinators and/or advocates to share information, solicit feedback and discuss issues relevant to improving the quality of services.
0-5 years of experience
Responsible for overall management of program including staff scheduling, supervision, coordination of client services and household operations.
- Developed and ensured implementation of all aspects of direct client treatment as described in clients’ service plans (IHP, Behavior Plan, etc).
- Oversee Program budget and direct monies, ensure proper expenditures and accurate recording systems are maintained.
- Train staff and participate in the activities of daily living routines including but not limited to personal hygiene, meal preparation, house cleaning, laundry, yard maintenance, etc.
- Monitored and ensured delivery of daily client care, including recreational needs, medical care and other services as needed by the client.
- Maintain accurate client and program records, daily log, incident reports, behavior management, medical, dental, etc, in accordance with agency policies.
- Recommend to the director of Residential Services the hiring and discharging of program personnel.
- Participated in agency committees.
0-5 years of experience
Responsible for the oversight of multiple residential facilities for adults with Developmental Disabilities.
- Maintained staffing schedules, verify timesheets, issue disciplinary action and performance appraisals, and help with staff interpersonal issues.
- Ensured the daily structures of the homes were maintained and the individuals’ needs were met.
- Responsible for maintaining household budget, complete shopping for groceries, household supplies, and picking up medications.
- Submitted monthly billing and reports to the Division of Developmental Disabilities.
0-5 years of experience
- Analyze patient information and relay details to hospitals and physicians daily.
- Maintained appointments and coordinate schedules of four clients.
- Trained clients on personal budgeting procedures.
- Drafted client activities and monitor evening schedule.
- Coordinate schedule for ten staff members.
6-10 years of experience
Oversee a residence of eleven adults, and supervise a staff of sixteen.
- Prepare annual review and evaluation of effectiveness of the residence and provide day services for residents
- Maintain written records related to personnel administration, personnel policies and procedure, plans for providing in-service, education concerning developmental disabilities, normalization for all residence.
- Provide the resident with annual physical and regular medical follow ups.
- Keep confidential documentation of all medical, social, personal and financial information relating to each resident, and make available to authorized persons
- Provide adequate and suitable space, appropriately designed and equipped for normalized living
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Residential Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
