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0-5 years of experience
Provided leadership to team of seven in-house project managers representing editorial & other groups in the development of new or enhanced electronic products & services while maintaining ongoing production schedules of 800 publishing
events. Implemented standard processes, tools & procedures to deliver high quality, predictable services; interacted with business management to align services with business priorities. Effectively managed multiple off shore vendors to ensure services were performed at the highest possible levels of quality, timeliness & efficiency.
- Created & enforced technology/production/editorial policy, improved data & technology standards, platforms, tools & procedures to decrease time to market & reduce error rates.
- Managed new product development efforts by writing product design, functional specs, developing budgets & overseeing implementation.
- Maintained content completeness by licensing third party content, guiding the creation of new content & features, or managing conversion of existing content from legacy data formats.
- Developed & maintained business metrics to manage performance, cost & productivity; developed lean strategies that addressed the voice of the customer.
- Managed staff; including hiring, talent development, performance management & retention efforts.
- Developed & implemented on-going training & support services for system users.
0-5 years of experience
Managed a team of project analysts that focused on increased productivity, streamlining processes and improved customer relations by decreasing system setup times.
- Increased productivity by 98% by developing automated macros to input state mandates and load benefits.
- Streamlined the benefit development process by creating standard templates to begin all plan setups.
- Created training materials and delivered the training for a group of new hires for manually updating of the mainframe benefit system.
6-10 years of experience
Led a team of analysts in software/application development. Authored application
requirements/specifications for programmers; established design goals for a traditional
integrated-library system and digital library applications. Coordinated with development
managers, customer services, and product management on development projects for each
release. Identified customer needs, project requirements, and contractual specifications.
Oversaw product management (3) and quality assurance (5) functions when necessary.
- Consistently delivered software products/applications and releases on time and to specifications by coordinating with development managers in project management;
- Significantly improved software and service quality by creating review and bug validating
- Improved report performance and supported reporting tools by creating PL/SQL functions in
- Participated in the development management team for department process implementation.
- Implemented the first project/feature tracking for the coders and then turned that into a
- Led beta testing efforts with customers and oversaw the beta coordinator.
0-5 years of experience
Led a project that designed a new quarterly/annual report for the [company name]Management Board
which comprised of key information for all departments and business units.
- Conducted financial analysis, evaluated and interpreted business development and summarized highlights in periodically released new report.
- Reduced the number of department-specific reports by consolidating indicators into an at-a- glance format, facilitating the evaluation of crucial business developments.
- Established periodical presentations to the [company name]Management Board, demonstrating the groups’ major business development using new report.
0-5 years of experience
Utilized Access SQL and Excel to analyze legacy system data to retire legacy systems
- Developed project plans including understanding resources and requirements, project scope, data mapping and defining the business process
- Created and developed reports for management and other departments
- Transitioned Client Migration teams tracking tool from Unity to Infinity
- Managed a Direct Report that assisted in creation of client databases
0-5 years of experience
Led the requirements effort for the Supply Management and Advanced Readiness Analysis modules of the [company name] system by managing and mentoring two requirements analysts and serving as a liaison between clients/domain SMEs and the developers
- Designed the user interface and functional capabilities of the Supply and Readiness Analysis modules that were well- received and approved by clients
- Facilitated client meetings and reviews to obtain feedback on the requirements, scope and user interface mockups
- Authored and contributed to the documentation of the Systems Requirements Specifications (SRS), Requirements Traceability Matrix (RTM), Use Cases and Business Rules documents
0-5 years of experience
- Managed, conducted, and documented research for technical and non-technical issues and the implementation of solutions.
- Developed, configured, implemented, and maintained applications, products, custom screens, and workflows to align with strategic visions and application functionality.
- Created, analyzed and documented user requirements, procedures, and policies to optimize the use of technology to align with business strategies. Documentation included user processes, customized configurations for core system and third party applications, and application user manuals.
- Maintained deployment schedules for internal user related software/application installations and upgrades.
- Managed technical staff and vendor relationships throughout the software and process lifecycles.
- Managed and administered user maintenance, security, and configurations for the core processing system and third party applications.
0-5 years of experience
Managed a team of three senior analysts, responsible for work flow efficiency, through put, operational risks and customer satisfaction.
- Led a business and technology team in re-engineering Key Bank’s leading-edge education loan origination platform, including the in-sourcing of loan origination and call center functions, resulting in quadrupled volume of in-house originated loans.
- Controlled prioritization and scheduling of operations projects within technology queue, successfully ensuring that initiatives were addressed within monthly technology Scrum releases, and coordinated operational implementations.
- Championed and implemented sales incentive program for phone representatives, leading to a 30% increase in phone application conversion rate.
0-5 years of experience
Oversaw business analyst team and all change management as well as all documentation requirements for company including SSD, BR, and FDS. Implemented SDLC for business analysis team. Participated in executive RFP presentations to potential partners. Managed partner and vendor relationships during project integration. Worked with oversees developers and designers to create new functionalities. Served as IT integration leader for all partner integrations.
- Managed quality assurance and UAT for all projects as well as three senior IT BA analysts, two business analysts, and partner interface team to support current partners and integrate new partners.
- Coached and developed junior analyst to manage small projects and basic integrations.
- Functioned as IT representative of on-boarding partner team responsible for all integration assessment, design, and implementation. Contributed in several RFP presentations which resulted in signed partner contracts.
0-5 years of experience
- Managed Business Analyst team for financial and operational reporting on regional operations to Executive Management.
- Designed and managed databases to automate sales commissions, accounts payable, sales backlog, and headcount reporting.
- Provided business and operational support to local Vice-Presidents related to purchasing, budget planning, expense reduction, staffing, and other business-critical decisions.
0-5 years of experience
Accountable for financial and operational reporting, and business process. Tool set includes standard R/3 interface, web interface for high volume transactions, data mining using Business Warehouse and Business Objects, and mobile applications.
- PMO role for selected releases and other special projects as needed.
- IPG Global Process Owner for Revenue Recognition on Vantage.
- Responsible for Master Data Governance and Agency Oversight meetings.
- Accountable for strategy and execution of the integration testing program, including coordination of offshore support.
0-5 years of experience
Created the company’s first Quality Assurance Department consisting of a staff of 10 employees between 2 locations. This department was effective in minimizing the company’s risk for lawsuits and Collector violations
- Created Standard Operating Procedures for the data file transfers, aiding in eliminating errors.
- Responsible for writing the company’s first Disaster Recovery manual enabling the company to bid on contracts that required a Disaster Recovery.
- Handled all IT Business Analysis responsibilities, as well as being the “bridge” between IT/OPS/Clients and software vendor.
- Created and Documented all business specs and technical specs as well as handled all file layout mappings and design of interfaces for contract inception.
- Experience with government contracts for collection work.
- Project lead on data migrations from UNIX to Linux and data conversions.
0-5 years of experience
- Managed a team of business analysts to provide a client perspective and understanding of IT projects companywide focused on the enhancement of the firms proprietary operating software
- Coordinate the gathering of business intelligence from 20+ business units coast to coast to better understand the business needs and strategic direction of the various units
- Utilized gathered information and cross-business relationships to adjust the software application in line with the needs of the business while efficiently managing company capital
- Oversaw all elements of major HUD/Accounting upgrade project for all 20+ business units nationwide
0-5 years of experience
Played active role in all phases of the project life cycle from planning and design through development and implementation.
- Consulted with management and staff to identify and document business needs and objectives, current operational procedures, problems, input and output requirements, data scope, usage, and security requirements.
- Reviewed requirements, specifications, testing plans, support and training plans to ensure they were in alignment with business objectives.
- Engaged appropriate department senior management to communicate business requirements.
- Left Fidelity due to phase out of the Products Division and the desire to get back into sales.
6-10 years of experience
In charge of SMS alerts and mobile banking for smartphones Business Analyst team (15 resources).
- Managed budgets from 8 to 20 million dollars and projects with agile methodologies.
- Performed product strategy and project plans for implementing mobile banking business needs.
- Elicited requirements for consumer banking, cash management and electronic payment businesses.
- Took products to market by working with marketing, customer services and other areas across the financial group.
- Developed communication and team player skills working with clients and cross functional teams.
- Learned to work with complex organization structures, corporate standards and methodologies.
- Implemented mobile sales force to deliver credits on corporate client’s offices and plants.
- Participated in PM Citi’s best practices awards and HR program to receive distinguished resources on mobile banking strategy.
- Increased 15% of monthly subscribers by defining and implementing re-engineering subscription process for SMS banking
- Reduced declination or disbursal of mortgage credit funds from 20 to 12 weeks.
0-5 years of experience
Lead the project to build key reports in Business Objects to replace legacy data system Data Mart. These reports encompass all major metrics for actual selling data, orders, forecasts and key product attributes. It greatly simplifies the data gathering process and improved the efficiency for the business teams by 50% in analyzing and monitoring the business and enables them to be more proactive to market changes.
- Manage the definition, design, and evolution of various reports, analyzing and planning tools.
- Work with business teams to assess and document requirements and functional specifications and propose planning, analyzing and reporting solutions that leverage the company’s BI tools like Business Objects and RPAS.
- Partner with technical teams to determine the optimum design for reports and planning applications.
- Develop testing requirements and plan to validate application changes.
- Provide ongoing training and support for reporting, planning and analysis tools.
- Review new trends, concepts and assess application solutions for planning process.
- Supervise a team of analysts in different locations.
0-5 years of experience
Lead a team of 3 Sr. Business Analysts responsible for all bank mortgage applications, systems support and business analysis
- Lead all projects related to system updates and new releases in a diverse system environment (Client Server, SQL, Mainframe – DB2, & Local Client – FoxPro)
- Responsible for all documentation, business requirements, test plans, test scripts, requirements matrix, production release plans, and production validation.
- Setup all loan officers’ laptops and web connections to third party companies, was also responsible for the procurement and inventory.
- Managed the Mortgage Department Recovery Action Plan for all systems and interfaces
0-5 years of experience
Directed and supervised staff in the completion of projects on schedule, on time, and in budget
- Developed strong partnerships and collaboration with executive management partners and key stakeholders across a global organization
- Proficient in building teams, cultivating relationships, problem solving, and change management
- Subject matter expert and program oversight of all Product Development (PDM/PLM) system projects
0-5 years of experience
- Mentor Business Analysts to help guide and develop the team’s technical, functional, and soft skill set.
- Set goals, perform reviews, and manage day to day for 15 direct reports.
- Create, implement and enforce processes for gathering requirements and documentation that drive marketing solutions for clients.
- Work with Clients, Client Services and other Functional Managers on solutions, staff assignments and engagement with our technical operations team.
- Respond and provide recommendations and issue resolution for escalations.
- Collaborate with other managers in the organization for process improvement, resource management, and roles and responsibilities.
0-5 years of experience
- Mentor Business Analysts to help guide and develop the team’s technical, functional, and soft skill set.
- Set goals, perform reviews, and manage day to day for 15 direct reports.
- Create, implement and enforce processes for gathering requirements and documentation that drive marketing solutions for clients.
- Work with Clients, Client Services and other Functional Managers on solutions, staff assignments and engagement with our technical operations team.
- Respond and provide recommendations and issue resolution for escalations.
- Collaborate with other managers in the organization for process improvement, resource management, and roles and responsibilities.
0-5 years of experience
Defines and documents customer business functions and processes.
- Consults with functional unit management and personnel to identify, define and document business
- Acts as a liaison between departmental end-users, technical analysts, information technology analysts,
- Provides technical assistance in training, mentoring, and coaching professional and technical staff.
- Actively recruited, interviewed and hired prospective employees
0-5 years of experience
- Managed all Import Brand inventory, including forecasting run rates; preparing shipment plans; maintaining budgets and transfer pricing; managing allocations; and coordinating with Brand Managers on order placements.
- Prepared analytical reports necessary for management to make timely, proactive decisions.
- Integral member of annual budgeting team, providing information critical to analysis, development, and implementation of Brand Plans.
0-5 years of experience
Leads the collaborative effort between different business units and multiple clients to define and implement product requirements for a responsive-designed application that provides business intelligence to hospital laboratories.
- Bridges the gap between the product development team and core business units (i.e., Finance, Operations, Supply Chain, Call Center, Sales, and Technology) to define the data warehouse solution. Author of deliverables such as the global input-output (IPO) diagram, user stories, use cases, data matrix, and wire frames to support the product development of an enterprise Lab Management Suite product.
- Owner of 268 Business Requests, 747 Captured Dimensions, 19 Core Measures to support the global functionality of the product on a Salesforce platform. Works with third-party development firm to bring these elements to life. Lead product manager for the Blood Management application.
- Oversaw the creation and implementation of the company’s agile software development process in a start-up environment. Gained consensus from leadership and functional managers on the requirements submission and prioritization process.
6-10 years of experience
- End-to-end PM delivering successful products on time and within budget utilizing both business and technical resources. Resource management expert allocating resources, bridging communications, mitigating roadblocks, and balancing product, legal and strategic priorities across multiple internal and external groups.
- Responsible for the hiring, management and development of 6-8 senior business analysts. Known for building one of the highest functioning business analysis teams throughout the company.
- Support international Project Management Office managing multiple projects and being accountable for business case development, planning and execution, budgeting, resource allocation, vendor management and procurement.
- Global business architect on Strategic Architecture Board. Responsible for ensuring the project portfolio meets the current and future state business strategy roadmap.
- Chosen to develop and deliver senior level presentations on current IT portfolio.
- Global liaison with Compliance and Legal to ensure IT portfolio is within regulatory guidelines.
- Develop strategy and processes in support of the PMO handling complex customer-facing projects expertly mining for information to identify and understand client needs.
0-5 years of experience
- Manage staff responsible for analysis and documentation of EDI application functionality and interfaces.
- Ensure proper setup of EDI systems that support file transfer between the business, payers and trading partners.
- Define and oversee operations workflows and implement new processes.
- Serve as liaison and collaborate with external and internal customers, business units, client support teams, developers and subject matter experts with regard to functional requirements, Business Requirements Documents, User Stories, Use Cases, GUI, and UI design.
- Coordinate trading partner implementations and testing, and support new business projects.
- Recommend product enhancements and fixes.
- Participate as a member of a Scrum team in creation and grooming of User Stories.
- Run files using Edifecs for audit compliance.
- Utilize OnTime for work log tracking.
- Evaluate employees for review and growth purposes.
Business Analyst Manager Duties and Responsibilities
Many types of businesses in a variety of industries hire business analyst managers, and professionals in this career work in a number of different environments. These core tasks remain the same regardless of employer or industry:
Create Budgets Business analyst managers plan and develop budgets and verify that they’re followed by everyone within the company.
Manage and Oversee Staff Business analyst managers are in a management position, so they are responsible for managing staff and supervising project analysts, IT employees, and others within the company.
Hire and Train Staff In many companies, business analyst managers are also responsible for hiring and training new staffers and creating training materials for employees to follow.
Increase Productivity Business analyst managers analyze data and reports to find ways to increase productivity and, by extension, company profits.
Write Schedules Business analyst managers create schedules for projects and upgrades and ensure that they’re followed by everyone assigned to those projects.
Reduce Expenses In addition to increasing profits by boosting productivity, business analyst managers must also find ways to reduce expenses, which includes terminating staff and cutting costs.
Business Analyst Manager Skills and Qualifications
Business analyst managers work well independently and as part of a team, since they supervise employees and communicate with clients. Companies that hire business analyst managers seek candidates who display certain essential skills, such as:
- Critical thinking – business analyst managers conduct research and analyze data, which requires the ability to think critically
- Problem-solving skills – business analyst managers identify problems and find solutions for them, so problem-solving skills are always desired by employers
- Management – strong management abilities are essential for business analyst managers, who must supervise and lead other employees. Candidates with leadership experience will stand out to potential employers
- Communication skills – business analyst managers communicate frequently with staff, vendors, and customers, which requires the ability to listen as well as the ability to speak clearly and effectively
- Objectivity – business analyst managers make tough decisions on a regular basis, including finding ways to reduce budgets and fire staff, which requires a dispassionate and business-focused disposition
- Familiarity with Microsoft – business analyst managers frequently work with Microsoft products such as Word and Excel, so employers prefer candidates with past experience using this software
Business Analyst Manager Education and Training
Companies hiring business analyst managers look for candidates who have a bachelor’s degree in business management or a similar field. Employers also seek out professionals who have at least five years of related work experience in business or management. Having a Certified Management Consultant certification is not necessary, but it does help job candidates stand out. Applicants must complete a questionnaire and provide client contact information and other data as part of the application process.
Business Analyst Manager Salary and Outlook
Information from the Bureau of Labor Statistics shows that management analysts earn a median annual salary of $81,330. There were 806,400 jobs available in this career field in 2016, and the projected job growth through 2026 is faster than the national average at 14 percent. Business analyst managers receive full benefits packages that include health and retirement options, paid vacation leave, and travel reimbursement. Some companies may offer profit-sharing perks and bonuses for employees who excel.
Helpful Resources
Learn the ins and outs of being a business analyst manager with these useful resources:
International Institute of Business Analysis – Learn global standards for business analysts, find information about certification, and discover career resources on the IIBA website.
The Business Analyst / Project Manager: A New Partnership for Managing Complexity and Uncertainty – This book delves into what it takes to be both a business analyst and manager in the corporate world by providing tips and information.
Modern Analyst – Here you can find organizations and associations for business analysts across multiple industries, in addition to forums, webinars, and other career resources.
How to Be a High-Performing Project Manager & Business Analyst – This book offers common-sense techniques for business analyst managers who want to improve their job performance, earn promotions, and complete their essential duties well.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
