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Business Process Manager Resume Samples
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0-5 years of experience
Managed the development and implementation of process improvements designed to achieve greater efficiencies in manufacturing while meeting all regulatory requirements. Monitored and maintained all Sarbanes Oxley controls and SAP user access roles and verifications for the Milpitas plant. Streamlined manufacturing processes through the implementation of demand flow technology.
- Completed the conversion of three product lines from a push system to a demand flow pull system reducing material replenishment time by 30%.
- Trained production line planners on the Global Supply Chain equipment order fulfillment process reducing customer order response time by 25%.
- Created a cycle count process for the manufacturing floor as part of a kaizen event, increasing the cycle count accuracy rate from 65% to 96%.
- Co-led Milpitas plant in AMO SAP upgrade from version 4.7 to 6.0, scripting, validations, testing performed on time within budget.
0-5 years of experience
Leads a 30 member team on a complex production line through a turn-around period. Supports and coordinates the implementation of a $2.5 million project to improve efficiency. Analyzes production data and key trends to drive efficiency improvements. Coaches and mentors team members to learn and utilize lean manufacturing principles to drive improved asset utilization.
- Improved packaged beer volume per shift by 10% over the course of 4 months through implementing lean manufacturing techniques.
- Reduced material loss by 28% over the course of 4 months by identifying key single source problems through root cause analysis.
- Developed automated Performance Indicator tracking system and process that was rolled out to 12 North American breweries.
0-5 years of experience
Led a Six Sigma project to review real estate lease negotiation process which resulted in a 15% reduction in man hours.
- Co-led project to implement an efficient approach to measuring, testing, and scoring vendor performance. The project resulted in a more relevant and useful process and an 85% reduction in KPIs.
- Successfully facilitated the implementation of a department wide re-organization of teams and job functions.
- Supported process design, implementation, and quality control monitoring to identify improvement opportunities, implement solutions, and measure impact. Drove implementation of a centralized continuous improvement program which provided visibility to 30+ department wide initiatives.
- Provided compelling business cases for change with proven cost savings and efficiencies.
- Developed sustainable, repeatable and quantifiable business process improvements utilizing a data driven approach.
- Organized, led, and facilitated cross-functional project teams from project inception to completion, including operational support.
0-5 years of experience
Managed and directed eight employees supporting $400 million in sales including EDI management for 1500+ customers. Led 2-3 Business Process Improvement events per year across all areas of the company. Managed all ERP system enhancements with 3rd party IT company and internal marketing, sales, logistics, finance, and distribution.
- Reduced customer and consumer complaints and processing time by 25% through process improvement.
- Retained the K-Mart relationship ($20 million account) by successfully implementing Scan Based Trading (consignment).
- Implemented Odyssey (3rd Party logistics provider) process to streamline carriers and freight cost which resulted in a savings of $1 million.
- Developed and implemented new process for price increases, eliminating errors and saving thousands of dollars in rework costs.
- Streamlined remote sales application allowing more flexibility and quicker order processing by sales force.
- Managed all master data for company ERP systems ensuring accurate order processing and billing.
- Led team on conversion of master data to SAP and was part of the Order to Cash team for the Consumer Products division.
0-5 years of experience
Manage multiple process improvement projects within a distribution center. Leads cross-functional teams, to collect data, analyze to determine root causes, present and implement cost saving solutions. Lead and coach teams in the use of Six Sigma tools & processes, serve as change agent and problem solver.
- Facilitated brainstorming sessions, created value stream maps, conducted FMEA analysis to determine sources of variation.
- Utilized statistical analysis tools such as Minitab to analyze project data.
- 85% of all process improvement solutions sent to executive management was accepted.
- Developed financial analysis including costs and savings for every project, resulting is average yearly cost savings of 150k per project.
- Trained, supported and mentored Greenbelts on Six Sigma, Lean methodology, and operational functions.
- Improved Distribution Center fulfillment process by improving the location of products to streamline the pick, pass and ship process resulting in a $125k per month savings in combined personnel and shipping costs.
- Led and directed critical quality projects.
- Uncovered and assessed Six Sigma opportunities
6-10 years of experience
Completed 3 Full Life Cycle Projects leading the SAP design and development of the External Manufacturing processes to implement Strategic supplier integration with Kraft systems suite. Manage linkages across business and project teams to validate process and system accuracy. Coordinated change management with all business levels from initial planning through deployment conversion and support.
- Developed the system design, with input from business and systems team members, to purchase all Finished Goods sourced from external vendors, a total spend of $2.2 B.
- Initiated the deployment plans for all 140 External Manufacturers
- Managed system testing, training material development, and deployment team training.
- Provided ongoing support to resolve open issues and facilitate design improvements.
- Developed a series of reports to deliver strategic business knowledge and support data driven decisions.
- Awarded 2 Kraft Functional and 3 Values in Action Awards for exceptional performance
10+ years of experience
Service entitlement subject matter expert to services organization. Facilitated communications and process improvements between customer call center and operations management which initiated the investigation of customer service issues so that satisfactory results were reported on customer surveys.
- Developed and implemented a customer billing process for invoicing service requests which tracked revenue to support the service budget.
- Improved customer satisfaction by training call center agents so that response time metrics were met.
- Created processes to transition the call center operations to a new business group which aligned revenues with the appropriate expense budget.
- Ensured the accurate entry into the customer invoicing and contract databases.
- Contributed to the design and administration of customer support databases which improved the end user interface.
- Reported weekly revenues to management.
- Responded to customer escalations from the call center, quoted time and material billing rates, secured customer purchase orders and authorized customers to receive service.
0-5 years of experience
Responsible for budgeting, resource management, development and support of the North American Order Management System.
- Was hand picked to evaluate all aspects of order to cash processes to improve overall order to cash efficiency and improve customer satisfaction. This resulted in several key development projects which significantly increased customer case fill percentages and a dramatic reduction of warehouse cuts that led to an overall customer satisfaction jump in the industry.
- Reduced incidents by 60% by addressing recurring problems and implementing efficient solutions.
- Evaluated various support strategies and cut the support costs by 60% by outsourcing local support to RSS systems in Canada. This entailed full development and support transition a Toronto based organization.
- Managed a team of 6 key business users to evaluated and documented over 180 existing legacy interfaces for order management and physical logistics in order to consolidate and streamline business practices following the decision to implement an global SAP business solution.
- Collaborated with the functional experts to create new Business Requirements for all order to cash and physical logistic interfaces for upcoming SAP project.
0-5 years of experience
Subject Matter Expert (SME) for Wolseley, represented North American Building Materials Business.
- Worked with Accenture and SAP to create Wolseley’s new ERP system for all business units.
- Member of acquisitions leadership team, introducing newly acquired businesses onboard to our $5 billion structure.
- Reduced operation expenses and improved trading profits through business process efficiencies for 100 locations – representing $1 billion dollars in revenue.
0-5 years of experience
- Led the Discrete division’s wafer manufacturing materials management and Computer Integrated Manufacturing (CIM) teams for global silicon production factories
- Managed $100 million of raw material inventory, including materials and inventory planning and execution, on-time delivery of materials to production sites, and output of finished product to requirements of the business plan
- Saved $15 million by reducing silicon wafer inventory through a lean focused re-engineering process
- Coordinated a global business unit project to standardize materials management processes for manufacturing
- Drove the implementation of vendor consignment program with key silicon wafer suppliers
- Designed and implemented a formal inventory targeting process, improving lead time of finished goods by 25%
- Implemented Sales & Operations Planning process, leading to a 20% improvement of raw silicon availability
0-5 years of experience
Managed team to define and improve auto billing and supplies, and remote maintenance processes. Partnered with global operating companies to define processes and success criteria, evaluate systems and identify performance gaps, establish measurements, and business opportunities.
- Successfully managed a project with Ernst & Young to define a global automated supplies replenishment project for Xerox. Future opportunities identified exceeded $20M.
- Drove LSS team to help deliver 10% improvement in automated billing process accuracy.
- Implemented reporting process for managing supplies consumption.
6-10 years of experience
Workflow process creation and management, analysis of processes to determine best practices
- Serve as technical liaison between new clients, operations, outside vendors, and IT department
- Manage a financial data entry team responsible for posting over $100M in transactions annually
- Developed automated report creation, formatting, data storage, and distribution system
- Develop revenue generating automation projects
- Host system configuration and optimization for 100+ user environment
0-5 years of experience
Oversaw and managed the Run the Engine Internet Production Team
- Mentored, monitored and assessed team’s performance providing feedback and guidance as necessary
- Partnered with direct reports to identify and document key development opportunities for career growth
- Collaborated all impacted stakeholders to work through any escalated issues or requests
- Held regularly scheduled 1:1 meetings with team members to ensure they receive the proper level of support for current launch activities as well as providing guidance on career
- Compiled and report key metrics for the team reporting all results to management
- Worked with Channel Marketing to develop execute new capabilities to drive additional revenue ensuring all impacted stakeholders can support new functionality prior to rollout
0-5 years of experience
Spearhead customer service and supply chain process development and improvement from the point of order receipt through shipment. Worked directly with SAP support to address systems issues and outages.
- Initiated and led improvement to the short lead time order process
- Collaborated with the SAP support team implementing value added system enhancements
- Implemented standards and trained Site Managers to ensure reports and metrics met business needs.
- Conducted training on SAP Global Available to Promise (GATP) functionality within the supply chain and customer service organizations
- Analyzed and identified the business process of VMI in ordre to streamline the process
- Executed Kaizan workshops in both manufacturing and distribution locations
0-5 years of experience
Led successful conversions of general ledger, fixed asset, and appropriation data from legacy systems for five business units with less than 1% error rate
- Redesigned and delivered training curriculum for business users across multiple finance functions
- Partnered with IT personnel to develop successful customization of financial system transactions
- Facilitated implementation of new HFM (Hyperion) system through cross-team knowledge sharing
0-5 years of experience
The BPM simplifies the call center workflow of resolving technical support issues and implements new processes for the technical support department.
- Simplified call center workflow to increase productivity and reduce employee turnaround.
- Improved procedures resulting in increased accountability, lower call times and decreased costs.
- Conducted training classes and provided quality assurance for technical support staff.
0-5 years of experience
Responsible for business process redesign, analysis and development of process management methodologies
- Implemented and validated process improvement of established work processes throughout the organization
- Led teams of subject matter experts through all phases of process redesign (mobilization, current state assessment, customer assessment, best practices, future state visioning / strategy, implementation and metrics development)
- Key contributor to metrics development and tracking to established goals throughout the organization
- Responsible for annual ISO audit preparation of business processes, documented process changes, work instructions and process maps.
0-5 years of experience
Liaison between IT and ERP users. Gathered user needs to develop process requirements. Facilitated the introduction of a consigned inventory process and led kaizens to improve standard work on many supply chain processes. Managed material analyst to implement APICS best practices.
- Re-engineered Sub-contracting process to eliminate over $100k of unallocated costs.
- Designed and implemented a cycle count program, eliminating wall to wall inventory taking.
- Developed forecasting process to significantly reduce procurement risks.
- Mapped business processes to expose fail modes and opportunities.
6-10 years of experience
Processed and maintained Sales Discount program for all issued ADRs. Analyzed and allocated expenses to respective categories. Provided monthly amortization schedules, expense reconciliations, and asset impairment reports. Supervised and trained staff members on the implementation of new procedures and databases.
- System administrator in developing the Sales Discount and Equiserve databases
- Implemented new processes and procedures, redesigned and documented procedures, and created various reports requested by the business
- Centralized and streamlined the Legal, Bill Client and Equiserve expense processing procedures
- Monitored the implementation of new issuances and fielded all renegotiation queries
- Responsible for ensuring all sector areas generated revenues and that the number of shares weren’t below the client’s proposal
- Responsible for the department’s accounts receivable and payable
0-5 years of experience
Develop, execute and monitor processes to support Kraft’s Company split with external partners – customers and vendors. Minimize risk to sales, customer service, logistical execution and revenue management through the company separation.
- SAP B2B process lead for the Kraft Company split into Kraft Foods and Mondelez International.
- Facilitated design, testing and implementation of electronic communications split with external trading partners -EDI and Web Shop.
- Facilitated and participated in top to top meetings with customers to plan and implement a successful split, mitigating risk to sales, logistics and revenue management.
0-5 years of experience
Delivered global implementation of Oracle Financials R12 for A/R through leading effort in customer master data preparation with key activities including data cleansing, data enrichment, data structure development using Oracle Trading Community Architecture, data quality assessment, data profiling, and business process analysis, reconciliation, and transformation.
- Provided functional expertise in the design of [company name] process elements such as Customer Master Data Management, Order Management, Shipping and Logistics, Pricing, Invoicing, and Accounts Receivables with Oracle E-Business Suite modules.
- Designed and developed master data management model and data governance structure with policies and procedures formulated that results in increased accuracy, consistency and visibility of end-to-end data across the enterprise.
- Led the subject matter knowledge in the design, integration and finalization of customer data field usage, standardizations, data translations, and field mapping.
- Directed the execution of test scripts and test cases for conference room pilot, functional unit, integration, and user acceptance testing cycles.
- Facilitated and elicited business requirements and data models to define cutover requirements for decommissioning of legacy system.
- Provided validation, ownership, and sign-off on conversions to productions.
- Directed the development and delivery of end-user training through the adoption of Oracle User Productivity Kit.
- Maintained user expectations and communications with business users and stakeholders as per project plan.
0-5 years of experience
Financial process management and reporting for TDO-075 Project budget for Jacobs Technology & U.S. Army
- Management and reporting of MES Integrated Master Schedule for Jacobs (ITSS), IFS World, and U.S. Army
- EVM and reporting for the TDO-075 project for both Jacobs Technology and IFS World, Inc.
- Analyzed business projects and identified improvements required for projects
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Business Process Manager
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
