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Functional Business Analyst Resume Samples
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0-5 years of experience
Managed county-wide implementation of PeopleSoft Self Service: Benefits Health Information Project (BHIP). This project directly impacted all 15,000+ employees, of which nearly 90% are union members. Directly supervised 12 trainers.
- Successfully managed online Open Enrollment for benefits with 100% online participation and no paper forms.
- Created and deployed communication and support, ensuring all participants were educated on proper process for enrollment.
- Effectively collaborated with project members to ensure exchange of business information, developed innovative approaches to problem solving, and continuously sought ways to improve communication and engagement.
0-5 years of experience
Supported corporate goals to consolidate or decommission software applications.
- Engineering Subject Matter Expert for decommissioning of Order Management System. Project realized $1.1M in savings.
- Managed decommissioning of engineering software application in Poland saving $400K for Engineering organization.
- Created SOW, business requirements, process flows
- Partnered with European engineering consultants to create Business Requirements for decommissioning engineering software application generating $600K in estimated savings.
- Designed and created the new customer, installation and user documentation.
0-5 years of experience
Functional consultant for ORACLE Financial Module Oracle 11i Mortgage applications. Validated and reconciled accuracy of data loads and including assistance with business/Financial application.
- Identified functional specifications for various modules and translated Oracle data systems.
- Performed unit testing of application of multiple modules.
- Analyzed data elements, defects and reports from legacy business systems documented analysis results.
- Supported the data mapping team as required and other data activities through the Team Leader.
- Trained fellow team members on various Financial Oracle modules.
0-5 years of experience
Combined and gathered data from multiple sources in order to derive future trends and opportunities, drive organization’s strategic direction, and boost organizational performance with emphasis on sales by analyzing financial performance and operational efficiency Conducted business process analysis and recommended process improvements.
- Assessed business process environment against created business reference model.
- Created a Project Plan after carefully reviewing Business Performance, past and present performance data and trends, as well as communicating/ interviewing with everyone who could impact the scope, budget, and schedule of the plan.
- Project status reports and presentations to company’s middle and senior management as well as stakeholders.
- Developed project schedules/work breakdown structures to meet deadlines, tracked milestones, and tracked project progress and facilitated the implementation.
0-5 years of experience
Saved $900K labor by reconciling 1MM undeliverable offers with purpose-built automation.
- Accelerated $500K revenue by reducing rejects with purpose built order entry and automation.
- Saved $250K labor and incorrect postage by outsourcing to improve accuracy and discounts.
- Recruited and trained sharp individuals of strong character and reputation to increase the team’s capacity.
0-5 years of experience
Led business requirements determination sessions, defined design specifications, and developed technical documentation for 9 new and revised reports and reporting processes serving a user base of over 10,000
- Directed the business testing and implementation phases of process area reporting additions and modifications
- Collaborated with technical, functional, and business teams to develop operational documentation and training materials, facilitate process improvements, and support organizational change
- Conducted analysis sessions with end users and business subject matter experts (SMEs)
- Identified, tracked, and resolved issues, acting as first point of contact for business users
0-5 years of experience
Served as Task Management Coordinator for Formulary Desk Review applications for CMS; distributed tasks, lead team status meetings, monitored status of project and delivered reports on progress and task level plan to senior management.
- Assisted with SDLC lifecycle, including: gathering of requirements, application design, testing and implementation.
- Worked with team on all CMMI level and ISO 9001 defined processes and guidelines.
- Revised overall appearance of documentation and application to be more professional.
- Authored and peer reviewed test scripts for accuracy and effectiveness.
- Verified application results by utilizing the Oracle Toad Database via queries and tables.
- Performed Section 508 based accessibility testing using the JAWS screen reader.
- Scheduled monthly internal training and knowledge transfer sessions for new and existing staff as Monthly Training Coordinator; selected topics and recruited speakers.
0-5 years of experience
ICD-10 Organizational Readiness – Manage the execution and implementation of ICD-10 deliverables.
- Facilitated tactical planning and strategic development of process and procedures for the Organizational Readiness Team and Labor Management Partnership.
- Worked with regions to identify linkages between the organizational readiness milestones and project plans to ensure awareness of what tools were available to support readiness activities.
- Represented the team at key stakeholders and labor meetings; provided summary highlights to the team to help structure the work.
- Monitored and maintained the training budget and project plan to ensure that deliverables were completed as scheduled and within budget.
- Managed Community of Practice and Change Management forums to promote tools, resources and to communicate messages about how to be organizationally ready for implementation to the ICD-10 program and labor.
- Analyzed data and identified gaps to ensure work was aligned with the specific needs of the regions.
- Collaborated with the director to develop strategies for communicating milestones to regions; drafted all necessary communications.
- Contributed with developing curriculum and presentations via WebEx meetings/seminars; completed data analysis and reports as needed.
0-5 years of experience
Advised executive team on technology and business system strategy and implementation.
- Led the evaluation, support and technical specifications for all IT Applications.
- Provided production support and business analysis for new and existing systems, such as Kronos, ADP, Great Plains, SharePoint and Spectrum NG (billing system).
- Achieved 10% cost savings by identifying usage variances across clubs.
- Worked with key business units to identify, diagnose, and solve existing process and system issues.
- Managed relationships with software vendors, consultants, corporate and IT staff to define, document, configure, test, train, deploy and support software customization and configuration changes.
- Increased process efficiency through ETL automation of manual processes.
- Consistently recognized for five star customer service.
0-5 years of experience
in a highly, complex upgrade from JDE B733 to E1 8.10 for the world’s largest hearing aid provider.
- Project Manager for business process design. Designed and implemented major changes to reorganize positions for best business practices.
- Provided end user training for all modules implemented including sales, distribution, advanced pricing, procurement, and transportation.
- Designed a custom solution for complex insurance billing requirements. Solution involved the creation of a custom insurance billing module that interfaced with a custom global sales application.
- Design a custom module involving interfaces with the address book, sales order entry, accounts receivable, account payable, item master, G/L, and custom sales order management applications.
- Complete responsibility for data profiling, analysis, and specification writing.
Functional Business Analyst Duties and Responsibilities
No matter their specific industry or employer, most functional business analysts share several core responsibilities. Those duties include:
Analyze Existing Systems Functional business analysts start by evaluating a company’s current software system and analyzing how well it meets the needs of that organization. They look at factors such as cost and efficiency, as well as ease of use, using standardized measurement processes such as metrics and performance indicators.
Write Documentation After they implement a new system, functional business analysts document all changes made and also write any supporting documentation needed to teach employees how to use the software.
Create Plans for Change Once a functional business analyst has identified changes needed to a company’s software system, they then devise a plan to implement these changes. They use not only their technical knowledge but also their people skills, which allows them collaborate with all employees involved to identify the most effective way of implementing changes throughout the department or organization.
Simulate Changes Before recommending any changes, functional business analysts test their suggestions to see how well they work. They use modeling software and practices to evaluate current systems and the effect of the new systems or practices they suggest.
Prepare the Organization for Change Functional business analysts evaluate how ready an organization is to make change and guide it along the way to ensure a seamless transition. This often involves translating technical subjects or jargon into language that employees at every level of the company can understand.
Troubleshoot Software Systems Since the functional business analyst is the one who designed and installed the system, companies often call on them to identify and remedy any problems that occur.
Functional Business Analyst Skills and Qualifications
Qualifications for a functional business analyst vary by employer, but the following are a few of the common skills necessary for success:
- IT knowledge – the primary role of a functional business analyst is evaluating a company’s current software and computer systems and determining what, if any, changes or improvements are needed. This requires in-depth knowledge of IT and computer science principles
- Analytical thinking – because they evaluate the effectiveness of processes and software systems, functional business analysts must know how to assess a company’s current system and identify areas of improvement. They use this same knowledge to evaluate how new systems work
- Critical and creative thinking – evaluating software systems and suggesting changes isn’t always straightforward, so analysts look at these systems from a big-picture perspective to see all of the available choices. This often requires coming up with solutions that are different from how things have always been done and that are unique or innovative
- Interpersonal skills – functional business analysts work closely with people at all levels of the organization. Since they collaborate with people from a wide range of backgrounds, strong verbal and written communication skills are crucial
- Leadership skills – as the driving force behind analysis and change, functional business analysts use their leadership skills and persuasiveness sell their ideas and encourage the company’s employees to cooperate with their suggestions and plan
Functional Business Analyst Education and Training
Functional business analysts need at least an undergraduate degree, preferably in a computer science or technology field, such as engineering. Some have business degrees with a focus on computer science, information technology, or a similar field. They also need experience analyzing systems and suggesting improvements. The specific experience required depends on what aspect of business they specialize in. Because they focus on using a specific technology, functional business analysts draw on their expertise using that technology as well as their understanding of how the company plans to use it. For example, when analyzing software used for the company’s finances, the analyst must have significant experience both using the software and working in finance.
Functional Business Analyst Salary and Outlook
Functional business analysts, who fall under the category of computer systems analysts, earn a median annual salary of $88,270, according to the Bureau of Labor Statistics (BLS). The top 10 percent earn more than $139,850, and the bottom 10 percent earn less than $53,570 annually. The BLS predicts strong growth for the field, with employment opportunities increasing 9 percent by 2026, which is a similar growth rate as other occupations.
Helpful Resources
If you’re interested in learning more about working as a functional business analyst, check out the resources we’ve compiled below:
International Institute of Business Analysis – this professional association offers networking opportunities, training and education, and certification in business analysis. IIBA members can also join local chapters to meet and network with fellow business analysis professionals in their area
Modern Analyst – this online magazine offers articles and blog posts designed to help business analysts refine their skills. There’s also a forum to ask questions, network with other business analysts, and find job postings
The Business Analyst and Requirements in the Real World – aspiring business analysts can read this book to learn more about what to expect when they take their training to a formal business setting. Author Annette Santoro gives readers a glimpse into the real-world tasks of a business analyst
A Guide to the Business Analysis Body of Knowledge – published by IIBA, this text is the internationally recognized guide to business analysis and is designed for both small- and large-scale analysis projects