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Information Officer Resume Samples
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6-10 years of experience
Responsible for IT organization and company-wide technology solutions across [company name]’s global footprint
- Successfully implemented major ERP upgrade on-time and on-target
- Reduced IT annual operating expenses by 20%
- Implemented new social media platform, mobile architecture, Business Intelligence architecture, web content management system, and numerous other business solutions, which contributed to a 7% growth in revenue and 1% EBITDA reduction
0-5 years of experience
- Built professional IT organization from conception
- Tripled revenue to $3.5B in three years
- Improved network and systems availability from 60% to 99.9%. Deployed comprehensive business continuity program to ensure uninterrupted trading floor activities
- Achieved full compliance on COBIT auditManaged Information Systems (IS) Work Program; directed 35 staff including developers, network administrators, database administrators, and help desk support
- Built new organizations, restructured struggling operations, managed multiple complex projects across international boundaries
- Developed IS plan and corporate business strategy; coordinated delivery IT services
- Designed an arbitraging model for a horizontally integrated energy company; provided automation investments to execute the strategy
6-10 years of experience
Serve as a strategic agent for change driving a comprehensive transformation of the IT culture and organization. Work in close collaboration with senior management to instill a culture of excellence and honesty in all IT operations.
- Managed technology roadmap for all functional units and the development of a long term strategic planning, technology strategy, detailed plan spending for the coming year, and organizational and resource strategy to link spending to highest priority business initiatives.
- Responsible for all internal IT and Enterprise applications including Lawson ERP, Kronos, SharePoint, Infinite Campus, Blackboard and Tableau as well as all other internal employee productivity applications.
- Positioned the organization to markedly improve student engagement and retention while placing learning on a 21st century platform. Implemented an innovative Instructional Technology Department designed to target virtual learning. Successfully launched the Atlanta Virtual Academy.
- Implemented IT PMO office and led multiple engagements covering wide array of technologies. Engagement involvement encompasses all project phases from pre-project sales to project initiation, planning, execution, project control and closeout.
- Led effort to reinstate federal funding for the first time in 10 years resulting in increased revenue to be used to revitalize legacy and fragmented IT infrastructure.
- Led departmental overhaul by restructuring job roles and responsibilities, and reengineering business and technical processes to align with organizational goals.
10+ years of experience
Supervised 60 professionals across various locations, both domestic and overseas, responsible for functionality, reliability, and availability of various P&C corporate financial systems such as the corporate reporting system, central repository of all premium and loss information booked to corporate record; the tax subledger, central repository for licensing and premium tax assessments/rates; premium regression, data integrity and data editing function; the annual statements consolidation and creation process, and the reinsurance accounts receivable system. Management and responsibility for a $10,000,000 yearly operating budget.
- Reorganized, with senior management, IT consulting resource support. Optimized the onshore/offshore support model to minimize costs while maintaining required support levels; consolidated like processes/applications with target vendors; reworked contracts to reflect introduced changes resulting in an anticipated yearly savings of $2,000,000.
- Led the implementation of a global financial consolidation application, which provided a central reporting/tracking functionality of GL information, open receivables from various countries across the corporation (Latin America, Europe, Asia Pacific (APAC), resulting in improved cash collections and a bad debt decrease of $2,200,000 in the APAC region alone.
- Implemented the Canadian Quota Share project, in which an automated 50% reinsurance session was generated based on attributes associated with gross transactions, eliminating significant monthly GL adjustments and human error while saving $50,000 per quarter in man power costs and providing the necessary data to support audit requirements.
- Eliminated legacy “flat file” input while expanding many data elements to support future growth of business functions, such as policy issuance and reinsurance processing, by implementing a more dynamic series of DB2 input tables for processing, which facilitated future changes across multiple systems, resulting in anticipated yearly savings of $150,000 in future application development costs.
- Introduced an automated process to address various manual premium and loss portfolio transfers, providing consistent financials and eliminating the need for adjustments across multiple groups, resulting in a savings of $100,000 per agreement.
- Implemented a process to facilitate the reconciliation of paid claims issued by Claims systems to the cash disbursements booked to the GL in order to remediate an audit issue and support a more efficient paid loss clearing function.
- Decommissioned/retired seven applications over the course of the last three years, resulting in a yearly savings of approximately $500,000, including licensing and data center costs.
- Managed design and development of reengineered claims accounting and reporting system.
6-10 years of experience
Directed agency units including Information Technology, Investigations and Ancillary Services.
- Appointed as the State of Florida [company name]s Association CIO on the Governors CIO Council for strategic IT planning for the State of Florida.
- Coordinated joint efforts between [company name], Law Enforcement, State Attorney and other judicial agencies as required accomplishing operational goals.
- Designed and implemented state of the art case management infrastructure in a local and metropolitan network, resolving uncompleted project 2 years behind schedule and $1 million over budget while dramatically improving productivity and efficiency; recognized for efforts with 3 Davis Productivity Awards.
- Implemented video conferencing strategy between the [company name]s Office & Hillsborough County Sheriff’s Offices (Jail Operations); reducing annual operational costs by $500,000 while improving service to clients and safety of staff.
- Served as member of the Hillsborough County Criminal Justice Information Systems Steering Committee, consolidating numerous independent county systems.
0-5 years of experience
Expanded capabilities of this managed service provider by providing website and application development capabilities, identifying opportunities and marketing solutions to clients. Provided planning, budgeting, and strategic direction to clients with focus on the business relationship and leveraging technical resources to improve operational efficiencies.
- Developed custom report queries/views in SQL and MySQL from current CRM/ticketing system.
- Developed web application maximizing efficiency and consistency in reporting of all activities and expenses for a large CT union representation firm.
- Implemented strategic technology plans and budgets with monitoring and reporting of infrastructure health and support services for all clients
- Successfully and proactively managed client relationships, collaborating with organizational directors to consistently exceed client expectations
- Performed contract analysis and renewal, managed complex problem resolution and negotiations
- Effectively managed various client projects, from software to infrastructure
0-5 years of experience
Promoted to CIO after Randstad acquired Spherion in September 2011 and given the task to integrate infrastructure, applications and personnel of a $2B business unit.
- Merged two $1B businesses onto a common recruiting platform and PeopleSoft back office
- Realized $12m in IT synergies in first year
- Brought ineffective outsourced contract in house providing better services and saving $4m annually
- Standardized entire field infrastructure with new network, hardware, VOIP implementation and standardized workstations
- Implemented new service desk tool across enterprise
- Reorganized entire IT department
- Implemented new data warehouse and reporting platform
- Completely rebuilt compensation system allowing 1500 commissionable employees to receive accurate and timely payments
- Consolidated and planned new architecture for 4 data centers saving over $300k annually
0-5 years of experience
Managed infrastructure and software development teams tasked with improving data validation and workflows.
- Developed new API with standardized data formats from vendors improve the data quality of inbound and outbound data feeds.
- Streamlined workflows to improve the efficiency through standardized data transformation
- Managed all external software development teams in India working of document template and call center process improvements.
- Developed standardized development procedures for software teams using Agile and SDLC best
0-5 years of experience
- Responsible for all aspects of Information Technology which includes managing computer programming, network administration, network security, wireless administration and security, company mobile devices.
- Developed long term IT strategy which encompassed implementation of ERP system, evaluating hardware alternatives for the developing mobile workforce, securing the backend systems support critical business applications, and addressing information security issues involved in international commerce.
- Effectively led team of functional department specialists in the full scope, state of the art Enterprise Resource Planning (ERP) system implementation.
- Managed ERP implementation daily against overall project schedule. Presented project status briefings to senior management including Chairman of the Board.
- Developed and implemented disaster recovery plan which reduced potential data loss to less than 2 hours in the event of a complete failure.
- Assumed management of Company’s mobile devices and achieved a 15% cost reduction in just over 12 months through aggressive vendor negotiations, consistent policy implementation, and optimizing technological efficiencies.
- Developed and implemented a Company SharePoint site which served as repository for all Company policies and procedures. This site was also utilized as a central collaboration point for communicating data with key customers.
0-5 years of experience
- Developed and managed IT capital and operating budgets aligned with budget directives
- Implemented complex, data sensitive IT systems to ensure security and stability of information
- Directed development, implementation, management and support of organizational hardware and software
- Managed and set priorities for design, maintenance, development and evaluation of all infrastructure systems
0-5 years of experience
Monitor LIRR train service via the movement bureau and coordinate information with Transportation liaison in a timely and accurate manner.
- Ensure customer announcements are accurately communicated
- Handle calls to provide current, updated information to public traffic reporting services, and issue customer e-mail notifications in a timely manner.
- Record, review, and compile daily electronic media reports and compile clipped transportation-related news articles from daily newspapers each day to create a corporate database of historical press information.
0-5 years of experience
- Responsible for all day-to-day operational management, strategy and vision with a $20MM annual budget.
- Managed a staff of 50 resources with measures tied to operational performance and deliverable goals.
- Extremely effective in demonstrating ROI through contract negotiations. Negotiated a multi-year no-cost
- Responsible for leading a national team of senior health technology professionals to develop a National
0-5 years of experience
Communicating with the media and public about traffic and roadway issues across Arizona, using social media, online communications and telephone.
- Member of the team named the Best of Phoenix (Public Information Officers) by Phoenix New Times, 2015.
- Member of team awarded first place, American Association of Highway Safety Transportation Organization: Micro Blog (Twitter).
- Member of ADOT Communications Team of the Year for 2012.
0-5 years of experience
Lead a team of 11 technicians that provide IT support to 1,100 employees in 5 different locations and over 600 remote users.
- Responsible for ordering, inventorying, and deployment of all hardware
- Chair the Regional Office Technology Improvement Council
- Just completed a 100% desktop/laptop lifecycle refresh for 1,100 employees
- Advise Regional Office Director and other managers on the evaluation and development of new technology, including the research, testing evaluation, development and implementation of new technologies
- Coordinated and supervising all IT activities that involve hardware and software upgrades. Leading to a 50% reduction in issue resolution time
- Provide support for the Client-Server environment for VBA business lines and all LAN systems and applications
- Keep superiors abreast of project progress, problem areas and resources required to complete projects
- Hire, Train, Mentor, Discipline IT technical staff
- Perform personnel administration and actions of assigned staff (e.g., develop performance standards and evaluates performance; interviews new potential new hires; hear and resolve employee complaints; handle labor relations issues; effect disciplinary measures; and identify training needs)
0-5 years of experience
- Created and executed a full strategic marketing plan for the Toledo-Lucas County Health Department, including working with each program & grant; creating fliers, brochures, newsletters, and social media messages.
- Developed an interactive Twitter exercise for emergency preparedness to teach managers the importance of social media; this exercise was recognized nationally by multiple government agencies and organizations.
- Successfully created, and managed a new website and website content for the entire Health Department.
- Executed all social media for the Health Department on Facebook and Twitter.
- Provided all internal communications through employee newsletters, employee programs, and employee appreciation lunches.
- Created videos for new programs to promote through County stakeholders.
- Developed press releases, set up news conferences, establish and maintain relationships with media outlets, and implement social media into the marketing efforts of the health department.
- Developed and coordinated webinars and full day training exercises for unique public health topics, such as social media emergency preparedness.
0-5 years of experience
Developed the firm’s first Chief Privacy and Security Officer Role and filled with an attorney on the general counsel’s team
- Worked with the firm’s CPSO to develop the firm’s privacy and security manual
- Lead a team of 20 IT professionals
- Responsible for all aspects of the law firm’s information systems
- Participate in the firm’s cybersecurity practice team, deliver webinars, and provide advice to the firm on information security issues
0-5 years of experience
Overall responsibility for delivery of information technology solutions to the organization.
- Provide leadership and set strategic vision for technology
- Serve as member of the Business Planning Committee, a team of executives responsible for corporate goal setting and establishing strategic direction and governance.
- Executive sponsor for the Project Vector Council, a cross functional team responsible for review, approval, prioritization and governance of internal and externally facing projects.
- Ensure regulatory compliance within IT; act as point person for regulatory inspections and sponsor audits.
- Member of the HCRI Conflict of Interest Committee.
- Serve as the HCRI Security Officer.
0-5 years of experience
- Performed highly responsible and diversified duties for the Chief Information Officer/Vice President, Information Technology which included calendar management and daily review
- Responsible for organizing and attending the Board of Trustees IT Committee Meeting
- Assisted with the production and distribution of support materials for the PHCS Foundation Board of Directors, including meeting packets, minutes, schedules, and agendas for Board and Committee meetings
- Handled routine and demanding administrative matters exercising good judgment and confidentiality in accordance with established policies and procedures
- Maintained administrative records for IT Staff, processed check requests, time and attendance records and IT work orders.
- Scheduled appointments and meetings, including catering requests and conference room reservations
- Prepared and submitted all paperwork/work orders necessary for new employees such as Network Request Forms, business cards, key requests, parking registration forms, work orders requesting phone extensions, ordering hardware/software, access to necessary drives
- Maintained financial management systems (Payroll, Budget, and Expense Management) for Information Technology Department.
0-5 years of experience
- Promotion of shared infrastructure and applications to reduce costs and improve information flow.
- Ensure that projects do not duplicate functionality or diverge from each other and business and IT strategies.
- Departmental collaboration between operations group, professional services group, & management.
- Management of the risks associated with information and IT assets through appropriate standards and security policies
- Direct & indirect involvement in the development of policies, standards, and guidelines that direct the selection, development, implementation and use of Information Technology within the enterprise.
- Construct a list of projects and initiatives to put the IT infrastructure back on track towards the desired future state. This transition plan will attempt to close the gaps previously identified.
- Build employee knowledge and skills in specific areas of expertise.
- Centralized support functions for 49 locations and 22 divisions across the US.
- $1.2 million+ yearly savings with vendor reanalysis and negotiation.
- Implemented Help Desk function and procedures, drastically increasing time-to-resolution.
0-5 years of experience
- Collateral Duty position
- Attend weekly meetings with Field Intelligence Officer
- Disseminate approved information to Transportation Security Officers during shift briefing and/or on a one-on-one basis
0-5 years of experience
- Provided high level executive and project support to the Associate Chief Information Officer and Vice President of ITS Business Operations in CHI’s national office
- Managed contract approval process for Office of the CIO, working closely with Vendor Management
- Provided extensive travel coordination and expense reimbursement management
- Coordinated monthly regional CIO meetings
0-5 years of experience
- Provide vision and leadership in the planning, development and implementation of the Information technology (IT) business unit.
- Establish and direct strategic long-term goals, policies and procedures for IT to ensure business success.
- Determine long-term systems, hardware and service needs to accomplish business objectives.
- Manage administration & support IT services for the SAP Ariba-On-Demand Solution to manage purchasing activities and provide access to supplier network.
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Information Officer
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
