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Lead Business Analyst Resume Samples
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0-5 years of experience
Managed complete integration project among Siebel CTMS (v8.0) system, Imaging Reading system and Oracle Clinical resulting in improved automation reducing manual processes and saved $700,000/year.
- Managed and Lead BA for Siebel CTMS (v8.0) implementation replaced existing Workflow Management System (WMS) resulting in stronger platform to support increasing number of studies and configurable workflows provided opportunity to grow in multiple therapeutic areas. Also, introduced expedited workflows, auto queries/issues raising leading to improved automation and reduction in manual processes and saved $500,000 / year.
- Managed Image Reading System quarterly releases. (Validation team in India) resulting in more faster image loading, performance improvements and more robust user interaction with the application resulting in faster turnaround of an imaging read and delivery to the sponsor.
- Supervised team of Business Analysts and Senior Business Analysts.
- Managed and Lead BA for Siebel Analytics reports implementation (OBIEE / ETL Informatica) . Provided ability for ad-hoc reporting and dashboard for live reporting capabilities. Different turnaround time reports were developed which helped the company in identifying gaps in the business process and ad-hoc sponsor reports requests were fulfilled with this project resulting in sponsor trust and more studies for the company.
- Authored various documents: Project Charters, Project Plans, URS, FRS, SDS, Validation Plan, Test Scripts, Validation Summary Reports, Training Materials, UAT, Release to Production Memos, Training Materials, and User Guides.
6-10 years of experience
- Acted as the primary liaison between the Business Units, Information Technology (IT) and 3rd party vendors.
- Demonstrated skills in interviewing business units, stakeholders and technical leaders to gather and clarify business requirements.
- Analyzed corporate business processes to develop customized solutions to reduce costs, increase revenue and maximize profit.
- Led planning meetings, JAD sessions (Joint Application Design), analysis development, test inspections, and other project meetings throughout product life cycle.
- Conducted interviews and developed business cases to implement process changes, create training material, and instructed clients on new processes and procedures.
- Managed direct relationship with third party vendors and off-shore development teams, created communication channel, and project’s review for management.
0-5 years of experience
Performed as the Business Lead for [company name]’s SAP Part 2 Consolidation Project, specifically the enablement of Global Available to Promise (GATP) using SAP’s APO module. Specific business functionality includes GATP processing, development of GATP rules, rule determination, scheduling maintenance and backorder processing.
- Coordinated the documentation of business requirements and scoping of requirements for this phase, across multiple business functional areas.
- Developed to-be business process flows, identified the impact of the GATP implementation to these business process flows and coordinated the review of the detail design for the business.
- Coordinated User acceptance testing and developed job aids for the new functionality that was enabled.
- Developed and performed user training prior to implementation.
0-5 years of experience
Led the requirements design for the migration of nationwide network data (equipment and facilities) and customers’ information (lines and services) from old legacy systems into a unified model.
- Led the scoping and Analysis effort of major corporate initiatives such as the AT&T and Cingular Merger, Network Disaster Recovery, and Business Access Lines.
- Worked collaboratively to design, manage, and review requirements and capabilities with globally dispersed teams.
- Worked closely with business and technical leaders to ensure a streamlined requirements management process.
- Successfully worked in partnership with vendors, 3rd parties and offshore teams to manage customer and partner expectations which helped to implement final product correctly and increase customer satisfaction.
0-5 years of experience
Tracked all projects to help identify project interdependencies under the Shield Advance program
- Assessed and communicated dependency impacts up and downstream program and enterprise wide
- Worked with Project Managers, project teams, technical teams, and leads across the enterprise
- Created and maintained critical path and high risk roadmaps and assigned MS Project schedules
- Defined, documented, and implemented program integration points and processes: operate, dependency
- Identified, captured and reported out various dependency metrics
0-5 years of experience
Provided consulting services to client Los Angeles Department of Water and Power (LADWP) post implementation of Customer Care and Billing (CCB)
- Formulated daily/weekly work plans for 40 BAs that included requirements gathering with a keen focus on resolving system errors arising during conversion and reconciliation of accounts receivables.
- First point of contact as Team Lead for 15 business analysts fielding inquiries regarding system implementation, client policy/procedures, and CCB technical questions.
- Collaborated with the client SME to test and validate business procedures in the newly implemented system. In addition, reported information that focused on streamlining business processes and improving quality assurance resulting in increased operational effectiveness.
- Designed and developed training program for new hires ensuring consistent knowledge transfer incorporating a rigorous performance evaluation process for resource assessment.
- Assess possible shortcomings of implementation by thorough analysis of accounts, tracking issues for inaccurate and delayed bills for the customer, and proposing effective solutions to the business through an understanding of the business environment.
0-5 years of experience
Review, development and implementation of functional and workflow process requirements.
- Developed strong working relationship skills with other BA’s and Business clients.
- Assisted in the implementation of Umbrella product from mainframe to a web based platform and rolling it out to a 24 state region.
- Facilitated project meetings, opening lines of communication and promoting cross team interaction.
- Developed project teams combined in-house and outsourced human resources.
- Maintained SharePoint Management and ClearCase directories to facilitate communication with project teams and management, expediting access to critical information.
- Prepared project documentation following Method/1 Light standards, compiling project folders in preparation for SOX inspections.
0-5 years of experience
Designed and implemented Special Education Student information system project through to successful delivery. Assumed project manager and senior business analyst roles, coordinating all phases of the project. Tasks included requirements gathering, analysis and documentation; liaising with technology and external vendor, estimates and risks/issues; writing test scripts; performing and coordinating UAT; documenting user manual; conducting user training sessions; communicating with senior management for status updates and deployment.
- Reserve engineered, created, and developed project documentation including: entity relationship diagrams, use cases, data flow diagrams, data dictionaries, business processes for the centralized Operation Data Store (ODS).
- Mapped data elements between existing databases and proposed new ODS data elements.
- Wrote SQL statements to query data for Data validation and Data quality.
- Developed methodologies for streamlining data collection and utilizing collected data for better statistical reporting for Special Education Student Data.
0-5 years of experience
Replace and enhance current Data Verification of system conversion for dealership services for new dealerships, expansions, and closures.
- Point of contact for all business and system related issues.
- Researched and documented issues in MS Excel spreadsheet
- Gathered status of issues from Subject Matter Experts
- Scheduled meetings with business units and regression testers to get status
- Tracked issue resolution processes and reported to Executive management on a weekly basis.
0-5 years of experience
Responsible for managing (BA/PM) the end-to-end product lifecycle of a strategic one-stop tool (FrontNet) for relationship managers catering to high net worth/ultra high net worth clients with total AuM over $80 bn
- Responsible for nationwide rollout in North America. Successfully increased usage by more than 250% among the relationship manager community
- Managing the impact of FATCA (Foreign Account Tax Compliance Act) regulation on Private Banking systems to prevent Anti Money Laundering.
- Performed extensive gap analysis and recommended solutions for sustainability and long term scalability of the tool.
- Understanding business process management and business requirements of the customers and translating them to specific functional (FRDs) and non-functional requirement documents and BRDs
- Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams, navigational flows, story boards, UI specifications and Sequence Diagrams.
- Performing data analytics by extracting data using SQL and using Tableau to find useful patterns and use it to improve functionality and efficiency of the system.
- Assist with UAT and QA testing.
0-5 years of experience
Lead Business Analyst on project to replace in-house developed applications with Automatic Data Processing’s (ADP vendor) Enterprise Human Resources application. Also supported the Administrative Applications consisting of HR/Payroll, Compensation Manager, Time and Attendance, Workforce, Org Chart, Phonebook and Wildcat (Oil & Gas Partners) applications.
- Assisted client in upgrade from ADP’s PCPW and Employease applications to ADP’s Enterprise HR/Payroll, HWSE and eTime systems.
- Analyzed legacy Time & Attendance application, conducted data mapping and master data conversion of Master data to eTime.
- Coordinated System and User Acceptance Testing for HR/Payroll and eTime, including development of test plans, test scripts, and data validation.
- Categorized and Organized over 40 thousand documents stored on multiple share drives and created streamlined documentation.
0-5 years of experience
RiverSource Insurance Product Management
- Delivered Product Management expertise: led analysis, suggested options & recommendations for administrative system fixes. Coordinated implementation
- Functioned as Business Unit Compliance Officer / Liaison responsibility for RiverSource Insurance Product Development / Management, Marketing & Underwriting areas
- Led potential Market Timer process, worked with Financial Advisors, led restriction of clients who market timed in their variable life insurance policy
- Provided Insurance Products area a client case go-to guy for business and illustration analytical support for Sales & Service areas
- Directed Annual Employee Engagement Survey Teams results analysis, action plan creation & implementation for Insurance Products. Recognized by SVP via area award for delivering extra effort
0-5 years of experience
Mentored BA team on technical and professional skills and conduct regular meetings to discuss challenges and identify solutions. Create training plans for individual BAs. Oversee training progress/completion.
- Managed BA team performance issues, project assignments and conduct BA performance appraisals.
- Contributed to semi-annual process reviews. Implemented process improvements.
- Facilitated open communication between stakeholders, project team and Technologies line teams and cultivated, fostered and maintained positive working relationships with project stakeholders, project team members, managers and supervisors.
- Developed Project Stakeholder List, participate in meetings with project managers and key stakeholders for high-level requirements validation.
- Developed current-state/future-state business processes gap analysis, elicit, analyze, document and validate and prioritize project requirements.
- Developed complete Use Cases and Traceability Matrix, obtain Business Requirements Document (BRD) approvals.
- Collaborated with Project Architect/Designer to detail technical requirements and refine the solution design.
- Worked with QA to develop Testing Strategy and Test Cases from project Use Cases, manage change control, and contribute to lessons learned.
6-10 years of experience
Systems implemented to automate process, reduce manual efforts, maximum user experience features, and provide competitive hospitality system features
- Acted as a Lead Business Analyst, Liaison between business and development team, implemented MyPortal, Online Bill Pay; Procurement, Brand Standard, Customer Care, Property Management System, Commission processing, etc.
- Equipped with hospitality industry knowledge from finance, billing, commission, brand standard, customer experience, inspection, auditing to website, reservation, channel, property management systems.
- Implemented MyPortal relaunch project with reinvigorated websites and digital assets and content using agile methodology with 300 developed user stories.
- Implemented Online Billing (Oracle iReceivable & iPayable modules) in Finance Account Receivable area. Analyzed As Is manual workflow, proposed and designed To Be process, proposed business improvements and process automation. Saved mailing labor costs and expenses, reduced error prone processes, and automated the online viewing monthly statements and payment process.
- Implemented Procurement functionality (Oracle i-Procurement and i-Store) in procurement area. Analyzed the As Is manual workflow, proposed and designed To Be new process, interfaced with Finance Account Receivable area for payment options, and Account Payable area for vendor payments. Gathered and documented business requirement, performed gap analysis between As Is and To Be process, managed the implementation of full project cycle including prepared test plan, performed user acceptance testing.
6-10 years of experience
Lead, plan, and conduct analysis to identify and analyze the needs of various Business Partners and recommend solutions to realize organizational goals for medium to complex projects
- Owned the scoping requirements gathering for assigned projects
- Developed process maps or graphical user interface demos to demonstrate new process proposals to business and technical teams
- Created test strategy and develop test plans to be used in User Acceptance Testing of business processes
- Assisted in coordinating business analyst tasks on corporate finance projects and delegate support to other team members
- Project Manager of small to medium size Budgeting and Forecasting, Management Reporting, Greenbook, and Regulatory Reporting projects
- Assisted it 8 with the submission of new projects across Budgeting and Forecasting, Management Reporting, Greenbook, and Regulatory Reporting projects
0-5 years of experience
Was responsible for gathering all functional requirement documentation(FDR) to present to the firms owners to help the decision making process
- Documented process flows for HR, IT change request and helpdesk request using ARIS.
- Developed proposals, models and plans for the design and installation of new applications and systems
- Developed Excel spreadsheets reports using SAS Add-In for MS Office
- Implemented all new software and changes to current software
- Developed and maintained new reports for stakeholders in the firm using SQL server reporting service
- Was the Lead Business Analysis working with technical staff to recommend hardware, software and maintenance requirements for new application systems
- Performed quality assurance functions by developing test plans and strategies
- Prepared all training material and conducted classes on all new software and process changes using SnagIT, PowerPoint, MS Word and several other training software
- Provided recommendations for work flow and business process improvements
- Managed assigned projects that included monitoring project and compliance with applicable specifications, rules, regulations and laws related to business applications.
0-5 years of experience
Identify functionality essential for product release, finalize requirements and, overseeing QA effort.
- Reviewed business requirements documented by other business analysts to scope level of effort in testing functionality and identifying possible inter-dependencies.
- Assessed testing methodology developed by QA resources for unit testing and regression testing.
- Evaluated performance and efficacy of automated unit testing across all testing environments.
0-5 years of experience
Lead analyst accountable for all aspects of Information Systems (IS) support of the Process Development Organization.
- Developed strategy to implement IS support for the Process Development (PD) organization.
- Established foundational architecture & roadmap along with budgets and business case to implement systems for Process Development.
- Recruited and managed IS team to deliver software projects to PD.
0-5 years of experience
This project was a partnership with [company name] based on new functionality added to Turbo Tax allowing federal tax refund dollars to be spent on gift cards purchased at a discount from large US retailers. I was on the team that was the fulfillment delineated and implemented the fulfillment solution. Supervised 1 Business Analyst.
- Participated in creation of new business for leading maker of US tax software.
- Using JAD and interviewing techniques, delineated and documented processes (Visio) for fulfillment of gift card orders selected as an alternative method of one’s Federal Income Tax refund.
- Wrote interface documents to SAP, FedEx, and Silverpop (email) using MS Word.
0-5 years of experience
Communicated with clients on a daily basis and ensured all specified business requirements were met
- Managed multiple client projects at once, coordinated with internal teams to accomplish client needs timely
- Performed troubleshoot on all customer issues and resolved all technical issues
- Create and support client retention strategies for existing customer base and for new customers
- Strengthened working relationships with clients, utilizing excellent communication techniques
- Decision maker in making sound decisions related to data collection, data analysis, data security, methodologies and designs
- Conducted research to collect and assemble data for databases and use SQL for specified data extraction
- Responsible for design/development of relational databases for collecting data.
- Conducted statistical analysis as and when required and provided summaries of analysis
6-10 years of experience
Drove actionable reporting and analysis to executives to support SDLC critical business decisions.
- Instrumental in high-visibility presentations of results for executive management in particular KPI’s
- Assisted with the development of a self-care Google web analytical tool (log-in, success, throughput and bounce back rates) etc.
- Partnering with CRM groups to measure program effectiveness and web-presence
- Outlined Financial Operational Analysis to determine resource allocation for key collections, economic & business metrics
- Provides reporting requirements to call center vendors, finance and reporting teams to illustrate program performance.
- Applied technical proficiency with Crystal Reports, SQL Developer and SharePoint to centralize reporting into one repository.
- Created analytical framework that allowed the Subscriber Retention team to improve the voluntary retention rate of existing subscribers by 90 basis points over 12 months
- Developed performance management tools for the Customer Retention team that enabled Program Managers to easily visualize trends and outliers, highlighting operational efficiencies and opportunities.
- Created price elasticity and sales forecasting model that measures Sirius XM’s delivery of program marketing initiatives which led to a 100% increase in device sales over 6 months.
- Quality Assurance reporting and testing with various vendors to identify repeat caller and quality deliverables
0-5 years of experience
- Responsible for coordinating, writing, and refining scope documentation for an enterprise-wide project consisting of seven different applications/teams.
- Acted as a liaison for business users and technology teams to help define requirements and ensure consistency across platforms.
- Developed requirements documentation for implementation of user interface used in approximately 7,500 retail stores.
- Participated in design decision-making for implementation, working closely within architectural standards to ensure extensibility and re-use.
- Defined reporting requirements as well as created report design documentation.
- Selected as the direct liaison for the Privacy Office, offering support assistance, prioritizing development, and performing root cause analysis for specific issues.
0-5 years of experience
- Reverse Engineered two applications to harvest the business rules implemented with the legacy applications. The rules facilitated the move to a COTS application and the retiring of the legacy applications.
- Developed a Data Dictionary for two applications.
- Developed an inventory of attributes associated with Forms and Letters utilized in two legacy applications. Created an inventory of the documents by reverse engineering two legacy applications.
0-5 years of experience
Lead Scrum based Access Administration Application (AAA) and Access Request Management System (ARMS) projects
- Created Business Requirement document, Use cases and UML Workflow diagrams for Capital product management project, as well as run queries to pullout business reports from SQL 2005 Database
- Worked with Oracle11ig database for writing queries and generating the reports for the business development purpose
- Created source to target data mapping, by creating Application Roles and Mapping with the Active Directory Groups in LDAP
- Conducted interviews with key business users to collect requirement and business process information by forming questioners with proper understanding company’s business model about secondary market
- Resolved Business issues in Remedy Incident Management (RIM) by doing Root Cause analysis and working with the development team
- Actively worked with the development team and coordinated Scrum Task Tracker activities
- Involved in JAD sessions for quickly and efficiently defining user requirements and eliminate project errors
- Responsible for Business Analysis, business interaction, and production of functional requirements and interfacing with Technology build team
- Prepared Change Management Plans and prepared project charters
0-5 years of experience
Scoping, process re-designing, Vendor selection, and pilot execution of an enterprise-wide Study Startup (SSU) solution, for secure document exchange (SDX) and cycle time reduction. Global, multi-disciplinary and cross-departmental program aimed at reducing process inefficacies by driving information accessibility, milestone planning, progress and bottle-neck visibility, and early escalation of impediments.
- Engaged with a high profile senior executive business sponsor and stakeholder audience, for problem definition and the benefits realization mechanism.
- Crafted end-to-end as-is and to-be process maps via extensive business and end-user community workshops, to deliver a comprehensive process improvement & user story backlog.
- Drove vendor assessments across some of the best solution providers in the industry for SSU and SDX solutions. Led the RFP and vendor scoring activities.
- Led risk identification and success criteria definition workshops with the key management stakeholders, to define a set of objectives for the Pilot. Drove Pilot requirements & user roll-out.
- Responsible for Process & Functional components of the Architectural due-diligence exercise.
- Validated data model and logical design of the selected vendor product, against ICON’s needs and enterprise data model.
0-5 years of experience
HIXIES-Worker Portal: Port project of the Commonwealth’s Medicaid data entry and case management legacy mainframe system into a web based system along with integration of ACA guidelines
- Senior Analyst on the port project of the Commonwealth’s Medicaid legacy data entry and case management system into a web based system with integration of ACA guidelines
- Instrumental in the successful launch of the web based worker portal, which enabled the client to clear backlog of 75000 plus paper applications
- Worked extensively with Adabase natural engineers, client analyst and programmers to understand technical design and functionality of the client’s mainframe system
- Worked extensively with state SMEs, and business stakeholders to elicit requirements and conducted gap analysis between current system and ACA requirements
- Worked extensively with design lead, architect and data model team and contributed to design solutions
- Created wireframes, documented functional requirements and field level details
- Participated in conversion discussions
- Point of contact for all functional questions for development and Quality Assurance team onsite as well as led daily calls on project activity and open item resolution with the offshore unit
- Highly involved in UAT effort and worked dedicatedly in prioritizing and fixing bugs
0-5 years of experience
- Managed software and website development activities and resources.
- Performed all updates to SQL stored procedures, functions, tables, views and jobs in support of weekly and monthly commission payouts for all customers. Total commissions paid by all
- Serve as liaison between customer and technical groups. Worked closely with clients from conception to launch.
- Utilized traditional design elements as well as new and exciting multimedia components.
- Provide post-launch production support using incident, use-case, knowledge, change and problem management.
- Created ad-hoc reports for clients, combining and normalizing data from multiple sources, both internal and external to the company.
- Acted as the Local Change Coordinator; reviewed and approved production environment
- Ensured user acceptance and data integrity.
0-5 years of experience
Implemented and managed the development and operation of the TCoE process
- Developed the metrics for quality process improvement
- Implemented test conditions and test cases in support of current and in-flight products
- Managed the TCoE support for Production fixes
- Managed SIT, UAT, Regression, and Post Release testing
- Managed the E2 Test environments, schemas, and data
- Implementation of CA LISA and LARA
0-5 years of experience
Lead BA on [company name]’ Triplepoint (CXL) implementation for natural gas, oil, softs, coal and non-ferrous metals.
- Trade modeling in CXL
- Prepared trade extracts for Dodd-Frank compliant CFTC reports.
- PNL and trade lifecycle validation
- Provide developers with functional requirements for custom reports
- Directed integration of electronic trading platforms – ICE, LME Select, Trayport and TT and [company name] internal trade platform, Swiss Key, into CXL
0-5 years of experience
- Promoted from Business Analyst after contributing to help drive sales growth over 30% of goal
- Manage 30 client projects with minimal oversight from project manager
- Responsible for facilitation of project schedules and timelines for all clients
- Work as direct contact for internal teams; mediating project statues and providing guidance to help reach tight deadlines
- Revamped project database improving maintenance of documentation and client specific data for auditing purposes
- Assist in preparation of meeting materials ensuring highest quality of customer service
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Lead Business Analyst
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
