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Operations Analyst Resume Samples
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0-5 years of experience
Wrote SOP’s (i.e. Proper Handling & Shipping Guide for Handling Shipments of Produce) and developed measurable “audit” tools for managers to use for validation purposes. Standards set to achieve a 98% level of compliance.
- Designed and wrote the instructions for the IT Group to use to link data stored in several different reference files so it can be readily displayed on a single screen by the Loss Prevention staff each time a driver contacts them to report a claim situation.
- Searched for profit driving initiatives throughout the company that led to improvements in financial and operating performances’
- Effectively managed and used systems and processes to measure, and monitor the impact performance on Operations.
- Converted general data into strategic business plans and continuous improvement suggestions for senior management.
6-10 years of experience
Led network benchmarking project that succeeded in highlighting areas for cost savings of over $900K annually.
- Partnered with internal and external team members to implement process that reduced non value added network shipping costs by an average of $125K (60%) monthly through thorough analysis, process management and team leadership.
- Project Manager that succeeded in planning and managing a company promotional project that delivered over 1 Million incremental pieces of inventory to over 20 locations throughout the US in a two month period.
- Recruited for and key member of crisis response team responsible for sustaining operations that were vital to company’s business during crucial transition period.
- Involved in top-level strategizing, forecasting and budgeting that assisted in allocating resources and planning performance.
- Translated data from multiple sources into useful information and business drivers utilized by senior management for strategic decision making.
- Acknowledged by superiors for excellent communication of findings and projections in both narrative and oral reports.
- Quickly mastered software programs, with no prior knowledge of, to create custom reports and dashboards that monitored KPI’s.
- Instructed an advanced MS Excel class in an effort to advance the skills of employees.
0-5 years of experience
Develop and update forecast models to project sales and inventory turnover which optimized procurement process and improve inventory turnover ratio.
- Review and assess company financial performance against projections and identify areas requiring improvement.
- Assess Profit and loss risk during launch of new products incorporating consumer market sentiment and competition activity through research which increased quarterly sales revenue by 20%.
- Identify relevant consumer market trends using analysis comparison to competitors and customer needs.
- Developed and implemented custom inventory management database utilizing Excel (built regression analysis models) transferred it to MS Access which contributed to more efficient inventory control and sales projection.
- Handle B2B corporate and government contract negations and clients acquisition.
0-5 years of experience
Managed $18.0M transportation inbound budget across five channels and eight facilities in North America
- Established scorecards for measuring carrier performances; format was adopted by members in the department
- Improved company’s working capital by negotiating higher payment terms with carriers
- Strategically identified, developed, and executed cost-saving projects that resulted in a yearly saving of $0.6M
- Conducted cost/benefit analysis to support impact of projects and gain buy-in from parties involved
- Validated monthly inbound expenses with finance to tie out month end; achieved less than 2% gap
- Developed yearly transportation budget for domestic inbound shipments
- Increased department’s satisfaction rate by 10% through exceptional service to internal and external customers.
- Collaborated with planners to identify order patterns that resulted in low shipping cost and optimal lead time
0-5 years of experience
Created 7 month forecasts using historical trends and information gathered from Marketing and Retention
- Produced weekly forecasts using current trends and additional information provided by Marketing and Retention
- Created daily tech requirements based on weekly forecasts and daily trends
- Successfully migrated over 500k customers ahead of schedule and under budget
- Provided a balanced long term migration plan to meet Call Center and Install Technician capacity
- Used access to retrieve data from SQL servers and to produce reporting
0-5 years of experience
Key Operations Analyst to support all operations within the Customer Energy Efficiency development team throughout the software development life cycle.
- Acted as a liaison between auditors and development team, actively supported MDSS SOX audits reviews and closure of audit compliance issues.
- Key contributor to the development of the MDSS IT Recovery Plan and MDSS Short-Term Recovery Process. Supported developers and operation staff to test the Disaster Recovery procedures.
- Managed the MDSS Help Desk. Provided timely responses to client inquiries and performed diagnostics and troubleshooting of system issues for MDSS end-users.
- Created documentation for all MDSS system procedures and processes
- Provided support in financial analysis & management of the O&M annual budget of $5 million for a group of 26 people. Performed reviews of prior month’s actual costs & monthly financial forecasts.
0-5 years of experience
Under limited direction, provided expertise to business operations, resolving extremely difficult to moderate problems, analyzing operations environment, recommending and implementing improvements on an ongoing basis.
- Helped to maintain systems and provided overall support to internal and external customers.
- Worked with internal IT resources to communicate both technical and non-technical requirements, proposed solution architecture, and supported implementation of new features and system upgrades.
- Prepared reports by collecting, merging, analyzing, and summarizing information.
- Fielded incoming requests via email, telephone, and in person, to ensure timely and effective resolution of end user issues.
- Provided support in the operations of the device collection business, from customer quote creation, to shipping, to device collection to payment.
0-5 years of experience
Worked directly under CIO and head trader to perform daily operations tasks.
- Reconciled trades and open positions using Bloomberg’s AIM OMS and Excel spreadsheets.
- Managed middle office and back office relationships with the Fund’s prime brokers, Goldman Sachs and Deutsche Bank.
- Actively involved with the marketing process by maintaining a contact database using SalesForce.com containing over 700 individuals and 150 businesses.
- Helped with various revenue producing and cost saving projects including dividend tracking and ADR/ORD conversions.
- Assisted CFO in closing month end books by reconciling SWAP positions and pricing against PB.
0-5 years of experience
Administered technical troubleshooting within an enterprise environment, including system crashes and slow-downs.
- Track and handle escalated issues presented by Tier 1 analyst and sought further tier 3 or vendor assistance (if appropriate).
- Resolved trouble tickets through advanced reasoning and critical thinking.
- Provided server level support for a wide range of casino, hotel and POS applications. Monitored network and server faults through CA Spectrum and gathered additional info from server event logs.
- Calibrate server based interfaces to communicate with their corresponding applications
0-5 years of experience
- Managed relationships between Technology internal stakeholders such as Finance, Business Management and Procure to Pay and external service providers such as Accenture, IBM and Oracle on a daily basis.
- Reported and provided insights on external partner commercial engagements worth $250 million.
- Regularly performed financial analysis and prepared management reports for Technology project portfolio worth over $300 million.
- Assisted in financial audits and project finance recoveries metrics identifying causes and fixes of anomalies worth $72 million.
- Actively provided analysis and recommendations for process improvements and automation which resulted in improvements to a scale of 80% of time and efforts.
0-5 years of experience
Responsible for operational risk management including a broad array of services measuring and managing risk controls throughout the Interest Rate Derivative division
- Analyzed trading discrepancies facing clients and assisted trading and sales to identify solutions.
- Managed client relationships and business requirements relating to the entire life cycle of a trade.
- Performed risk assessment for senior managers to identify potential economic losses due to operational risk.
- Researched and proposed solutions within the dealer community to best comply with derivative transparency in accordance with the Federal Mandate.
- Recommended and implemented technological improvements across operations globally to improve efficiencies and reduce systematic risk.
- Designed and lectured training programs for new analysts including development, professional skills, and leadership
10+ years of experience
Three major conversions were being planned for our switch of Scheduling systems, Report Systems and Change Management software so had to return from the Bank to play a key part in each of these implementations. Tested, reviewed and helped implement these software tools and provided all of the documentation for these new systems.
- Schedule production jobs using Jobtrac, Zeke and Zack (new product)
- Manage report software (Trms and $avrs) (new products)
- Monitor and resolve issues with our 400 + server NOC environment using many HP and MS tools
- Developed new efficiencies in all the responsibilities and given the responsibility of managing Change Management and chaired the weekly meetings and created the documentation using MS tools.
- Streamlined the Change management process and reports after consulting with Department heads on reports preferences and statistical needs using first Crystal Reports and then HP and MS apps.
0-5 years of experience
Knowledgeable of Landsuite, Midstream, and Upstream products through multiple customers and various situations
- Installed, configured and upgraded DBMS Application servers and related tools through automated and manual processes
- Assisted developers with the optimization of applications through deployment of code/packages using Quroum and other IS Software
- Performed SQL/Oracle Server upgrades and provided support for the testing of new and existing software applications under development
- Maintain and enhance performance of all new and existing software and applications across the organization
- Developed documentation assisting consultants with delivery of final product at client sites, also provides on/off-call after hours support
0-5 years of experience
Managed Real Time call volume and early release to achieve contracted service levels and abandon calls for three different clients, compiling and reporting daily stats to managers at midnight
- Answered telephones promptly and courteously assist clients and employees throughout the company
- Scheduled team meeting, vendor visits, trainings and vacations for company employees
- Maintained calendars coordinating various team meetings, trainings and familiarization travel for employees
- Analyzed and forecast weekly call volume and average handle time (AHT) as well as weekly updates for one of three clients
- Ran weekly audits for employee’s PTO time
- Researched to approve or decline employee’s flight credit program
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Operations Analyst
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
