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Technical Business Analyst Resume Samples
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0-5 years of experience
Effectively managed web services implementations, enhancements, and customer support for top global corporate clients. Created and distributed internal and external program management reports. Analyzed and reported program results to colleagues and leadership team quarterly and annually. Monitored and administrated technical idea submission request database.
- Product manager who positively implemented over 40 web service digital data exchange processes, resulting in automation to increased security, reduce transactional process errors, and meet internal and external compliance needs.
- Created and reshaped a repeatable support process for new implementations of web services.
- Reliably translated and executed hundreds of internal data reports utilized by leadership to perform audits, provide customer communications and forecast trends.
- Reengineered internal report process with leadership alignment, cross training new teams, creating service delivery commitments and process documentation.
- Accurately applied payments to third party vendors and successfully re-negotiated vendor contracts to reduce cost by 15 percent.
- Implemented assignment of 300 plus technical sizing requests.
0-5 years of experience
Technical business analyst for a $6M initiative to modernize an antiquated mainframe market production application, utilizing a 10 Tollgate framework
- Facilitated stakeholder elicitation workshops to develop High Level business requirements
- Developed and documented functional and non-functional detailed requirements
- Worked closely with design architects and operations teams to obtain requirement sign-off
- Created Use Cases and Process Flow diagrams using MS Visio
0-5 years of experience
Member of a pilot team of 14 to test and implement a “real time” medical claims editing software project in an Agile/Scrum environment. The initiative provided physicians with 10 second to 20 minutes insurance claims processing.
- Appointed primary quality assurance analyst, directing a QA team to test, plan, and execute end-to-end pre-deployment regression testing for a pilot client site.
- Wrote production validation test cases for the new software team and performed functional, regression, deployment, and integration testing.
- Converted system requirements into Use Cases and entered information into a Team Foundation Server (TFS).
- Reviewed and transformed business and User Story requirement documentation and created wireframes for stakeholder approval.
- Collaborated with product managers and a development team to identify and resolve issues, coordinate system requirements, and create project timelines.
0-5 years of experience
Created daily reports to track accounts receivable, accounts payable, order processing functions and unpaid debt over 90 days
- Designed CRM data reports to accurately track sales operations work flow, processes and documented yearly performance
- 100% project completion on time while meeting strict timelines and stakeholder requirements
- Proactively conducted impact analysis of the internal stakeholder operations utilizing the CRM & ERP software module to document findings and presented cost cutting solutions
- Specialize reports point-of-contact for the vendors and sales operations staff
- Managed existing customer following while developing new business
- Converted CRM leads into opportunities by applying the appropriate process of identifying the “whats” & “wants” of the stakeholder and maintaining communication during the project duration
0-5 years of experience
Gathered and analyzed business requirements and produced specification documents for IT.
Responsible for required documentation and approvals for assigned corporate initiatives.
- Created functional prototypes using Axure.
- Wrote and revised business requirements document with client, assigned technical team and managers until client sign-off was obtained.
- Created and executed scripts based on requirements and circulated results for sign-off.
- Trained the operational team selected to support the quarterly system implementations.
- Acted as the Subject Matter Expert on a Corporate initiative to retire tables used by the claims system.
- Worked with Automation Testing team to incorporate multiple test scripts into their test bed.
0-5 years of experience
Primary responsibility was to support Marketing from a technical perspective.
- Tested and implemented new mobile technologies including iPhone and Android apps
- Maintained processes including Member Statements and Business Continuity Process
- Participated in the upgrade of DNA 3.3, the core system
- Supported member related issues around technologies and services
0-5 years of experience
IS Project Manager for the redesign of Intranet, Fraud and Abuse System and the Online Provider Look-Up
- Prepared status reports and conducted meetings reflecting project progress
- Wrote policies and procedures that relate to the IS department
- Identified conflicting system integration issues of a moderate to complex nature and recommend alternative solutions
6-10 years of experience
Integral part of a team responsible for the conversion of a Focus/DB2 retirement reporting system to Cognos and Informatica. Major BA role in documenting technical report conversion specifications.
- Solely responsible for the design of several key data table and ETL routines, that will streamline reporting needs as well as improve report performance. Progress tracked using SharePoint solution.
- Performed requirements, and data analysis related to retirement benefits for client participants.
- Streamlined business and functional procedures by optimizing existing client reporting methodology.
- Assisted with the data migration effort from IMS/CICS to DB2/.net conversion.
- Responsible for ongoing client requests for new benefit and deduction reports into Excel and Access.
0-5 years of experience
Developed SQL scripts for data extract comparison using multi-tier databases (Oracle or Sybase).
- Extracted data from various data stores utilizing criteria based on client requirements.
- Analyzed and reported on results and identified business process improvements.
- Created SQL scripts to be used for data conversion to the vendor based on internal edits to be adhered to.
- Developed Tracking Issues template to provide management with ongoing listing of accounts with data issues (Charts, Graphs) for progress trending analysis.
- Strong knowledge of MS Office Suite products (Office 2013)
- Map out integration steps to be used for pre-conversion requirements.
- Created Conversion Approach documents specifying mapping scenarios.
0-5 years of experience
- Implemented multiple financial processes for a Mainframe project for their customized financial tracking system.
- Led collaboration for the integration and communication among applications, databases and technology platforms on a Business level.
- Accelerated several manual business processes by working with developers and business users to determine best solutions.
- Developed As-Is and To-Be flowcharts and wrote business requirements and technical requirements. Managed development team by working with them to review business needs and monitor progress based on project schedule.
- Designed and wrote use cases and test cases including functional specifications.
- Trained end-users in the new functionality by both presentations and documentation.
- Designed and created complicated SQL queries for production support data analysis.
0-5 years of experience
Gathered end-user system requirements from Subject Matter Experts for MTS (proprietary trading platform) v9.x system implementation and interfaces to the existing connected applications.
- Provided functional design input for implementation of DealNet (Order Management System) & Glass (gas scheduling system) into MTS (trading platform)
- Worked closely with developers, data modelers, system integration architects, and business change team members to drive out details of business and technical requirements
- Performed Deal Capture functional and regression tests to ensure system compliance.
- Work closely with Traders and Risk Management to ensure proper configuration of trading system and available as MTS Trade Floor Expert.
- Created technical documentation for MTS.
Technical Business Analyst Duties and Responsibilities
Technical business analysts are hired by a variety of companies and find work in a number of industries, because any business that uses computer systems may hire a technical business analyst to improve and streamline their systems. In all industries and places of work, technical business analysts will perform certain duties regularly, including the following:
Analyze Computer Functions One of the primary responsibilities of the technical business analyst is to improve computer systems and applications, which requires analyzation and testing of all systems currently in use by the business.
Design Programs Technical business analysts design and write new computer programs and applications.
Test and Debug All current and new applications must be tested and debugged by the technical business analyst on a regular basis.
Troubleshooting Technical business analysts are responsible for finding data and computer system risks and implementing new programming to address and eliminate these risks.
Write Data Conversion Scripts Technical business analysts create data conversion scripts in order to digitally store data. Some highly sensitive information may need to be encrypted before it is entered into the system.
Research and Write Analysis Reports Technical business analysts research data and write reports about computer systems, processes, and applications.
Communicate with Technical Teams Technical business analysts must communicate verbally and in written form with other technical staff, informing them of potential risks and briefing them on newly created computer programs.
Technical Business Analyst Skills and Qualifications
Technical business analysts need a background in computer programming, but employers also seek out candidates who have business acumen to perform this job. Employers hiring technical business analysts require candidates to have the following skills:
- Communication skills – employers look for technical business analysts who have excellent written and verbal communication abilities
- Strategic thinking – a great deal of analyzation is required to be a technical business analyst, so employers look for those who are capable of strategic thinking
- Multitasking skills – technical business analysts often work on more than one project at a time, which means people in this career must have the ability to manage multiple tasks at once
- Problem-solving skills – identifying problems is only half the job of being a technical business analyst; once these issues are discovered, the analyst must then create programs to solve these problems
- Research skills – this job often includes combing through data and finding information, which means that employers want technical business analysts who have a background in research
- Familiarity with Microsoft – technical business analysts must be familiar with commonly used computer software, notably Microsoft Access, Excel, and PowerPoint
Technical Business Analyst Education and Training
Employers look for potential technical business analysts who have at least bachelor’s degree in engineering or computer science. Professionals in this field must also know computer programming languages very well. Technical business analysts work most often with SAS, SQL, and VB. It is not usually required for technical business analysts to get special certifications. However, professionals who want to add more to their resumes can become SAS certified. To do so, the individual must pass one of the SAS certification exams, which cost about $180 to take. SAS certification exams test computer programming knowledge.
Technical Business Analyst Salary and Outlook
According to statistics compiled by the Bureau of Labor Statistics, computer systems analysts earn $41.93 per hour. The median pay for people in this career field is $87,220 per year, and there were 600,500 jobs available in 2016. The BLS projects that job growth in this field is growing at a rate of 9 percent, the national average. Companies provide technical business analysts with a full benefits package that includes life and health insurance as well as retirement options. Technical business analysts may also receive monetary bonuses for completing programming projects and improving business systems above and beyond expectations.
Helpful Resources
Learn how to become a technical business analyst and advance down this career path using these books and websites:
International Institute of Business Analysis – Visit this website to find information about certification and career resources and to stay up-to-date on the latest industry research and business analysis events.
Business Analyst Technical Edge Quick Start Guide to Objects & SQL: A Roadmap for Career Growth in the Information Technology Field of Business – Business analysts at all levels, from beginners to experts, can use this book to learn how to increase their skills and introduce good business sense to their routine IT job duties.
IASA: An Association for All IT Architects – The IASA website contains information about upcoming IT events and offers information about training and certification programs for professionals in the IT industry.
Business Analysis: The Question and Answer Book – This book is designed to help professionals find and land jobs in the business analysis industry and contains information about useful certification programs to help professionals move down this career path.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
