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Learning And Development Specialist Resume Samples
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0-5 years of experience
Provide instructional design, eLearning development, and leadership skills to support training and development of sales department of approximately 4000 salespeople.
- Led ongoing department training and performance support for eLearning development.
- Completely redesigned and re-developed a large, high profile, and required eLearning course which is taken by 300-400 sales advisors every year.
- Co-led department level survey engagement team to create solutions towards improved performance, processes, and overall employee engagement.
- Designed and developed numerous eLearning courses, videos, simulations, and online content.
- Led team of individuals through a Continuous Improvement effort which streamlined course deployment testing steps, reduced learner complaints, and minimizing business risk.
- Designed Adobe Captivate classes for department.
0-5 years of experience
- Designed, developed, delivered, and evaluated high-quality, learner-focused, interactive training programs to drive performance and achieve business goals
- Designed and developed participant guides, learning reinforcement materials, manager toolkits and HRIS reference guides
- Increased manager engagement in employee development with education and tools to support the manager role in training reinforcement and application
- Created content for Learning and Development intranet page, aligning monthly hot topics with related on-demand training courses, daily tips, reading recommendations, and employee polls
- Contributed to the successful implementation of Oracle Fusion / Taleo, thoughtfully considering business requirements and user experience. Recognized for my role in system design, configuration, testing, employee communications, education and training.
- Led project to analyze onboarding process and identify gaps and opportunities to standardize process across all firms
0-5 years of experience
- Trained staff to enhance the overall customer service experience, engage customers and facilitated organic growth for Sales and Retention departments.
- Developed service procedures, policies and standards and set a clear mission and deploy strategies focused towards that mission
- Responsible for the delivery of the learning curriculum and develops programs for employees, supervisors, and managers, that increase performance and deliver a return on investment. Work with moderate guidance in own area of knowledge.
- Monitored linkage between curriculum and improved learner job performance; coaches’ participants back on the job, ensuring learning translates to performance.
- Made initial evaluation of learning and works with other Trainers and/or Training Managers to determine best methods to provide feedback to learners and their managers.
0-5 years of experience
Matu red and fostered a learning culture.
- Oversaw compliance and soft skills training.
- Managed the development of curricula.
- Shaped eLearning strategies.
- Developed a weekly eLearning series to raise engagement.
- Increased eLearning adoption by 60% in the first two quarters.
- Developed strong partnerships with cross-functional teams.
0-5 years of experience
Responsible for Xbox, Surface, and tools used for support agent training worldwide.
- Completed agent training for successful Xbox launch in China.
- Created agent training for a new support design model moving from agents with specific responsibilities to universal agents. An award was given to all on this team.
- Worked with cross-team group and support agents to improve communication and expectations between [company name] and vendor (support) sites.
- Developed a Learning Lab recommendation for all sites intended to help agents become familiar with devices and services they do not normally support along with Learning Lab Activities for them to work through.
- Kept training and Tool User Guides (TUGs) current for the tools I was assigned to support to make sure agents had the most current information available.
- Represented training on several high-visibility and successful project vTeams.
0-5 years of experience
- Conducted a needs analysis and made a recommendation for necessary changes to training cadence, organization capability and learning management software (LMS) for Schwan’s manufacturing and distribution subsidiary of ~3,500 employees. Proposal was accepted and Schwan’s invested $1M in a new LMS, which makes the company audit-ready and safer for our employees and consumers.
- Examined each major function across 10 manufacturing plants and 4 distribution centers and identified parallels to streamline training processes and content for new and existing employees.
- Led new technology and training rollouts on-site in plants and distribution centers in Georgia, Florida and Kansas. Major topics included: GMPs, personal safety, food safety practices, OSHA regulations, and job-specific compliance training.
- Submitted a grant application on behalf of the company for technical training to the Minnesota Office of Higher Education. Received approval for full grant request of $30,000 and led implementation of program in coordination with a technical college.
0-5 years of experience
- Participated in the design and implementation of a new hire training program
- Participated in the design and initial implementation of a job role competency training program
- Conducted instructor led trainings for new and existing employees for all business systems and tools
- Designed and implemented company compliance trainings
- Expanded and redesigned e-Learning library using Articulate Storyline and third party providers
- Designed job aids and manuals to meet requirements of system upgrades and revisions
- Developed training reports and summaries for management and internal audits
- Administered the Learning Management System
- Conducted training needs assessments
0-5 years of experience
My focuses range from the entire onboarding experience, new hire orientations, and designing instructional e-learning modules for HR, OSHA Safety Trainings, and general Operations.
- Facilitate company wide training curricula via Cornerstone on Demand (CSOD)
- Create engaging E-Learning modules using Articulate Storyline and CSOD
- Maintain and update knowledge management resources to connect the company’s 20+ properties
- Author and update Standard Operating Procedures for Corporate and Property operations
- Conduct Mid-Year and End-of-Year Performance Reviews.
0-5 years of experience
- Provides advanced administrative assistance to staff in the Life New Business operation of 200 associates
- Consult and negotiate with various levels of management and stakeholders to determine training priorities and needs
- Skillfully conduct needs analysis with a goal of designing, developing, delivering, and evaluating business curriculums
- Effectively use the principles of project management methodology to execute large scale training initiatives
- Effectively combine instructional design methodology and adult learning principles to implement trainings that maximize employee development and job performance
- Analyze trends and determine root cause issues to provide concrete data that will close skill and service gaps for clients
0-5 years of experience
- Assist in change management initiatives after a $14.2 billion acquisition
- Analyze all L&D surveys, including SAF, as well as determining proper training tools
- Lead the Onboarding process for Sales, including creating Onboarding Resource Guides
- Saved $53,000 by cutting unnecessary training tools
0-5 years of experience
- Review, revise, design, and develop communications, documentation, and training solutions that support Rite Aid training projects.
- Ensure all materials meet ADDIE development standards.
- Ensure all materials meet the learning and performance objectives of Rite Aid associates at the individual, group, and organizational levels.
- Collaborate with team members to develop, design, implements and evaluate program deliverables that meet the needs of diverse learning styles.
- Learning solutions designed and implemented for verticals such as HR, Legal, Asset Protection and others.
0-5 years of experience
- Design, develop, and deliver trainings for adult learners and facilitate group discussions for new hire orientation and ongoing training topics (50%); presentations ranging from 1 hour to 3 days (21 hours)
- Collaborate with Subject Matter Experts to evaluate, create, and update current curricula and trainings (50%)
- Conduct needs analysis with managers to determine training needs
- Analyze and track agency compliance with training requirements
- Provide coaching and feedback to employees for performance support
- Partner with Human Resources Business Partners (HRBP)
- Manage Learning Management System (Cornerstone) including tracking attendance, managing classes, and generating reports
- Chair, LGBTQ Committee; Instructor, LGBTQ curriculum (NYC Administration for Children Services (ACS) instructor)
0-5 years of experience
- Designed and Facilitated Leadership Development
- Operations Training and OJT
- Safety, Health, and Environmental Training
0-5 years of experience
- Act as liaison between Training, Marketing, and Product to facilitate training and process enhancements.
- Act as a Change Agent for the department, and supports the on-boarding of new Supervisors and ISRs.
- Provide technical direction and guidance to less experienced team members. Evaluate new hire staff and performance and communicate identified training and development opportunities to Supervisors.
- Facilitate training to address developmental opportunities upon Supervisor’s direction.
- Serve as the subject matter expert for research of underwriting system functionality, and any escalated issued regarding policy related topics. Act as a liaison between units in the resolution of identified problems.
- Assists Supervisors with completing call audits for ISRs who are not on corrective action.
- Handle escalated and unresolved calls from IRS. May assist the project lead in customer call backs in the event of a backlog of pending calls and may also assist other duties as requested.
- Take ownership of any issues, problems, or errors that could potentially impact the policyholder, employee, or Independent Agent.
- Create and maintain internal system guidelines and workflows, to ensure the most up-to-date information is available.
0-5 years of experience
- Responsible for partnering with organizations to identify and analyze client needs to create custom learning and development solutions that empower employees to drive performance and opportunity.
- Facilitate Training Programs, Business Skills Training, and Microsoft Office Training.
- Build custom eLearning and content development courses.
0-5 years of experience
- Event Planning in regards to employee training seminars and workshops.
- Analyzing and developing reports based on seminars and workshops.
- Contact all levels of employees and senior executives regarding their own departments learning needs.
Training Development Cover Letter Examples
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Learning And Development Specialist
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
