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Technical Trainer Resume Samples
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0-5 years of experience
Instructed students in classroom, web-based, and one-on-one environments.
- Utilized Illuminate for online classroom environment.
- Designed and delivered training classes according the specific needs of clients.
- Mentored other trainers on instructing techniques.
- Achieved 8.75 or higher out of 9 on class evaluations.
- Ranked amongst the top 5 instructors worldwide on a monthly basis.
- Ranked 3rd top Applications Instructor worldwide for 2010.
0-5 years of experience
Instructed students in classroom, web-based, and one-on-one environments.
- Utilized Illuminate for online classroom environment.
- Designed and delivered training classes according the specific needs of clients.
- Mentored other trainers on instructing techniques.
- Achieved 8.75 or higher out of 9 on class evaluations.
- Ranked amongst the top 5 instructors worldwide on a monthly basis.
- Ranked 3rd top Applications Instructor worldwide for 2010.
0-5 years of experience
Designed and developed training presentations, programs and curriculums which promoted employee growth and career advancement.
- Designed and managed the construction of the Greensboro and training facilities.
- In 24 months created 12 new training presentations which met operational needs as well as those of the learner, enlarging division training efforts from a “zero based” environment to a flexible and effective training program.
- Certified ladder handling, pole climbing (Buckingham method), CPR and First Aid instructor.
0-5 years of experience
Direct all aspects of training workshops including user guides, user manuals, technical and troubleshooting manuals, webinars, speaking programs, and additional training materials. Lead international comprehensive training sessions on IHRDC’s online Competency Management Software system which includes international travel. Collaborate with key influencers in sales to enhance client relations and retention and encourage increased sales. Promote cross-functional team building by launching and coordinating social networking within company.
- Created and developed webinar series with additional technical resources and on-demand library to support existing training materials including script writing, system testing, and delivering user support.
- Streamlined training workshops which reduced training cost and training program from five days to three days.
- Slashed costs while adding value to training materials by reworking and improving training program sections appropriately.
- Selected to attend IHRDC national sales team meeting to promote sales support training and client relations.
6-10 years of experience
Pioneered the use of the blended training solution in the Utah and Texas marketplaces.
- Developed curriculum for Microsoft certification schools, including Windows Server 2003, SQL Server 2000, and A+.
- Regularly delivered technical training classes to career-change students.
- Produced 70 hours of CompTIA training for SafeBoot for use by university students in India.
- Created over 30 self-paced learning titles as a technical video trainer for Makau that covered Microsoft certification, including SQL Server 2000, Windows Server 2003, Windows 2000, and Exchange using Camtasia and Adobe Captivate.
- Started from one location with no capital investment to four locations in two states, $10 million in gross receipts in 2nd year of operation.
- Created Kevin & Joe marketing campaign that resulted in 50% reduction in advertising expenses while generating 250% more leads.
0-5 years of experience
To address the tire industry’s top safety concerns, traveled throughout New England to targeted stores (50 in total) delivering company-wide technical training and education around appropriate methodology
- During assignments functioned as regional service manager responsible for all facets of back office operations
- Through classroom training and in-field-visits, increased efficiency in back office resulting in reduced damage claims, quicker turn-times, and increased profits
- In an effort to bolster professional growth and reduce attrition-ratio, produced detailed written performance evaluations of store personnel
- Designed and implemented a 250 page training curriculum used company-wide, both in the classroom and in the field.
- Trained new-hire classes
- Created TNT program in which top performing technicians were given the opportunity to attend and change tires at NASCAR race held in Loudon, NH
0-5 years of experience
Professional Development Services
- Re-Designed, developed two week New Hire Boot Camp Training for over 150+ new hire employees
- Trained over 250+ U.S. and International clients in Core Training through Instructor Led and Virtual Training (TrueComp Fundamentals, Truecomp Workshop), often receiving perfect feedback scores
- Organized new hire on-boarding, responsible for all new hire communications, invitations and training
- Created in-house web-based training for external clients, saving over $60k in production costs
- Designed and hosted virtual monthly trainings company-wide, providing both product and soft skill training
0-5 years of experience
Provided training on Cisco VOIP Phone systems, functions and capabilities, and knowledgeable expertise.
- Created and delivered training to inside and field sales employees and channel partners
- Presented sales modules, presentations/workshops, overall sales training curriculum at forums such as, but not limited to: new hire training classes, user conferences, tradeshows, and as requested
- Amended and revised instructional materials for instructor-led, group, and one-on-one training, in order to adapt to the client’s needs and objectives.
- Delivered one-on-one, group, live meeting, WebEx, telephone conference training and follow up training to employees.
0-5 years of experience
Research, develop, and implement a variety of classroom and webcast trainings and associated reference materials, maintain a Learning Management System (NetExam) for customer classes and self-paced learning courses related to GetThere, an online travel booking tool with over 11 million active users
- Increased training enrollment and attendance by over 50%
- Averaged overall customer survey rating of 98%
- Developed procedures and checklists to increase work productivity and accuracy
- Single-handedly administered all trainings for a 4 month period due to department transitions
0-5 years of experience
Responsible for writing and presenting the training curriculum for the 2.0 MW Gamesa wind turbine. Working in concert with our Environmental, Safety and Quality Assurance Department, created PowerPoint presentations and written testing to qualify technicians on maintenance and repair tasks. Create JHAs and identify areas that need to be LOTO before beginning a repair task. Handled all individual training records and consistently operated within projected annual training budget.
- Completely updated 98 crew training records with regards to position requirements and training histories.
- Revised procedures to streamline reporting simplify information flow and record keeping.
- Worked with Project Manager to determine training needs and consolidated recommendations from all projects in the USA.
- Coordinated information distribution for training regarding safety procedures while working at heights, high voltage, fall protection and tower rescue.
- Provided in house training to 13 wind turbine projects and hosted crew seminars that introduced various safety training programs including First Aid and CPR. Delivered instruction for time cards, expense report policies, company procedures and training records.
0-5 years of experience
Responsible for writing and presenting the training curriculum for the 2.0 MW Gamesa wind turbine. Working in concert with our Environmental, Safety and Quality Assurance Department, created PowerPoint presentations and testing to qualify technicians on various repair and maintenance tasks on the wind turbine. Create JHAs and identify areas that would need to be LOTO before beginning a repair task. Handled all individual training records and consistently operated within projected annual training budget.
- Completely updated 98 crew training records with regards to position requirements and training histories.
- Revised procedures to simplify/streamline reporting, information flow and record keeping.
- Worked with Project Manager to determine training needs and consolidate recommendations from all Gamesa projects in the USA.
- Coordinated information distribution for training regarding Safety procedures while working at heights, High Voltage and tower rescue.
- Provided in house training to 13 projects and hosted crew seminars that introduced various Safety training programs including First Aid and CPR. Delivered instruction on how to fill out paperwork, time cards, expense report policies, and company procedures.
0-5 years of experience
Weekly travel across the US to customer locations to train casino personnel how to use tournament software
- Train customers with all levels of proficiency and diverse backgrounds in a very challenging environment (on a casino floor)
- Recognized twice in Company CEO’s blog in the last 12 months for outstanding performance and customer support
- Learned a new hardware conversion process and helped to develop training program for the process as well as delivering the training to internal employees
- Developed training for platform conversion that involved both hardware and software changes. Delivered this training as a webinar
- Developed and led a customer oriented training to explain our products to casino techs so that they may better diagnose and fix issues in the field
- Facilitated training for new hire field techs with particular emphasis on routine job functions as well as an overview of the company and procedures
- Travelled to India to train QA personnel for outsourced testing
- Assist customers both internal and external via phone and email
0-5 years of experience
Deliver applications training to Cox Business employees. Create training curriculum using instructional design methodology. Improve training materials based on Level 1 survey. Manage training classes and schedules. Design new training material based on business needs. Deliver training via instructor-led and virtual classroom.
- Improved training materials by implementing the instructional design process on projects giving the training experience a higher level of acceptance, help sales reps sell more effectively, and reduce learning curve of learning participants.
- Collaborated with other departments to improve Voice Manager knowledge and shared key points with the Cox Business Technical Operations department.
- Gathered feedback of previous trainings delivered during OPTIX 1.x roll-out to help identify key areas needed for improvement and deliver better training for OPTIX 3.0 roll-out.
- Identify unique work and learning habits of classroom participants and flex to their style increasing learner acceptance.
0-5 years of experience
Lead formal training of other members of the operations team, including development, delivery, and quality control of materials. Took system level responsibility for spacecraft, performing mission planning activities and leading live operations. Generated periodic operations reports, and logged, investigated and reported on anomalies. Assisted with development, testing and implementation of procedures, and supported the procurement and development activities for future missions and projects
- Wrote suite of 26 contingency procedures; reduced contracted time by 110 man hours.
- Designed blueprint for 3 new training programs for new hires and current engineers; identified deficiencies and delivered training to ensure full redundancy for all work areas.
- Maintained and updated learning management system; proactively tracked training needs
6-10 years of experience
Developed class collateral material and presentations on telecommunications equipment (installation, maintenance and operations) and system administration applications.
- Presented platform, small class, tutoring and online training, at both Spirent and customer sites, domestic U.S. and international, averaging more than $250k in training billing annually.
- Captured new business through networking and creating a database for training contacts.
- Developed and then implemented a testing certification program for 200 SBC technicians in a short-fused, high-profile situation.
- Maintained Telephone Central Office training lab, classroom PC’s, and servers.
- Resolved technical problems, supporting both internal and external customers in Technical Assistance Center, both over the phone and at customer site.
- Installed and deployed to customers (Qwest, and Verizon) proactive maintenance monitoring system, reducing sizable customer service fines.
- Provided product support to sales and marketing teams with training and trouble ticket analysis.
0-5 years of experience
This position allowed me to train and manage new hires and current employees in a fast paced electronic wiring warehouse/factory. Time management, organization and attention to detail were the driving factors for success. Quality control and specialized skills such as reading and understanding blue prints were essential to providing the supervision and coordination of training employees in this technical role.
- Managed and trained several new hires and/or current employees to assemble wire harnesses and additional wiring products
- Developed procedures/guidelines for maintaining safety in the workplace
- Coordinated and facilitated quality control
- Provided work performance analysis to management
- Assisted with review of blueprints and specs to validate product completion and readiness
- Facilitated the assembling of electronic products and demonstrated process to new trainees
0-5 years of experience
Developer of systems administrator and maintenance technical manuals/training material for the Battle Control System-Fixed (BCS-F) suite of hardware/software
- Taught and mentored military trainers in a classroom/training environment providing system expertise to class sizes of 15-20 pupils.
- Developed, tested, and validated procedures throughout manuals, produce training slides to explained process, and led classroom labs.
- Worked with engineers and created step by step procedures for hardware/software configuration and administration
- Maintained a defect rate of less than 0.35 threshold for technical manuals and 0.15 for training material
0-5 years of experience
In-depth experience in technical training, writing, course development, instructional design, and resource coordination.
- Maintained communication with managers, instructors, and clients to determine training needs.
- Scheduled and coordinated training sessions.
- Designed and prepared course materials, teaching aids, skill evaluations, and final assessments.
- Instructional Educational Marketing Advisor.
6-10 years of experience
Primary responsibilities include managing training, developing internal communications, supporting senior leadership adoption efforts, and providing functional support to the Salesforce.com Administrator. Additional duties include training support for PeopleSoft Financials, PeopleSoft HR Time and Labor, and Enfinity E-commerce.
- Trained over 300 Sales and Marketing users across 20 business units
- Led the SFDC integration planning and training for 3 separate acquisitions
- Created 25 user guides to support training and adoption
0-5 years of experience
Managed the operation of two Engagement Skills Trainers.
- Implemented comprehensive maintenance plan to ensure systems were operational at all times.
- Collaborated with coalition units to ensure training met the units’ objectives.
- Trained over 13,000 coalition service members preparing for Operation Iraqi Freedom.
- Conducted briefings and demonstrations of equipment and operations.
6-10 years of experience
Collaborated with HR, Technical Support and Sales departments for creation of training position to fulfill outside professional training needs
- Delivered in-house, on-location and webinar trainings to hundreds of professionals
- Developed training materials for technical, applications, and sales training
- Co-created Inovonics EchoStream Tech Pack for ADT
- Collaborated with Marketing Dept for the creation of Technical Programming Videos
- Participated in new product rollout for ADT
- Provided new-hire training for technical department employees and other company employees
0-5 years of experience
Trained over 100 clients and users in using PostgreSQL database software in both private and enterprise technical environments
- Developed customized training documentation based on each client’s technical needs and built a curriculum to help each client learn both basic and advance techniques for using PostgreSQL
- Focused training to cover numerous topics dealing with installation, database administration, performance tuning, database development, and third-party software installation
- Directed clients in post-training techniques and helped each client to successfully install PostgreSQL in both production and testing environments
- Used numerous techniques to help clients extract, transfer, and load their production data from other database systems, such as Oracle and MS SQL Server, and use it in their PostgreSQL environments
- Provided customer support for clients post-training to build customer knowledge and develop best practices on the use, administration, and management of the PostgreSQL database environment
- Delivered both onsite and remote technical training to clients in the United States and internationally
0-5 years of experience
Provided employees with technical training and support for [company name]’s EPIC Resolute Hospital and Professional Billing Insurance Follow-up systems.
- Developed a CD based user manual for both billing courses that allowed training to start ahead of system upgrade resulting in an 80% reduction in paper and advanced familiarity of the Epic system prior to training.
- Arm Chair HB and PB training and support.
- Delivered EPIC Resolute Hospital and Professional Billing Insurance support for a Go-Live implementation at [company name].
0-5 years of experience
Designed and developed e-learning from existing materials using Articulate Presenter
- Developed and planned documents, content outlines, story boards and structured learning modules
- Worked closely with the Training Manager to design interactive training programs
- Developed and produced scripts for voice-overs
- Conducted Web-based Training
0-5 years of experience
- Established much needed training program when none previously existed
- Developed and delivered formal training to factory floor personnel
- Liaised with Electrical and Mechanical engineers to solve emerging technical problems
- Implemented and administrated computerized qualification training database
- Created standard work and visual management tools for shop floor procedures
- Designed automated Operational Method Sheets which reduced assembly times by 50+%
- Process improvement educator and champion
0-5 years of experience
Member of a team of trainers responsible for training the Congressional staff (US House & Senate); Wounded Warriors, Federal, State and Local (FSL) Government agencies on the Intranet Quorum (IQ), a scalable and flexible communications and business process management solution.
- Created IQ training modules
- Provided IQ application training to new Help Desk agents.
- Traveled to District and State congressional offices throughout the United States to provide on-site and web-ex IQ training to US Congressional staff.
- Created and updated IQ procedures and workflow processes
- Converted the manual IQ process to an automated process for the technical team to increase productivity produce efficient reporting.
- Prepared training materials and assisted with communication use for the IQ regional training program.
6-10 years of experience
Designed and instructed academic, computer based training, and part-task trainer courseware for 200-plus US Air Force aircrew flying on Lockheed EC-130H Compass Call
- Developed courseware and instructed students on the following fields of study: radio communications to include SATCOM, SHF, UHF, VHF, HF, and associated encryption devices/mission planning/computers/data links such as TIBS, IBS, LINK-16/communication jamming techniques/intelligence analysis
- Consistently exceeded courseware development obligations ensuring outstanding grade criteria was met during 8-year span
- Managed ground simulator acting as Pilot/Navigator, Rivet Joint Electronic Warfare Officer/Data Link Operator, and AWACS Airborne Command Element
- Evaluated student progression and comprehension through course completion identifying shortfalls in lessons and providing inputs for future lesson revisions
- Eliminated ineffectual lessons and pushed through new training approaches earning top student critique scores and an official spot on recently circulated Air Force syllabus
- Instructor-rated Data Link Operator specializing with both the Integrated Broadcast Service-Interactive and Tactical Digital Information Link
- Detected substantial errors in authorized IBS-I checklist used by Compass Call aircrew
- Corrected checklist implemented by 55th Electronic Combat Group for insertion into newly published checklist currently employed by combat crews in Iraq and Afghanistan
0-5 years of experience
Part of a $500 million enterprise wide project for the State of Pennsylvania transitioning to Verizon’s suite of telecom products and applications as well as Oracle Web Center. This includes programming, administration and troubleshooting.
- On-site VoIP Trainer responsible for supporting effective life cycle management of IP hardware. Included management of new version and/or maintenance releases, application configuration and training, new equipment training, subject matter technical support, and an effective program of liaison with other state agencies and the Verizon/CoPA Program Manager.
- Facilitated resolution of VoIP Tone Commander hardware/software installation problems, troubleshooting application functions, maintaining system documentation and implementing training for 48 state agency personnel.
- Delivered Live Virtual Training and Web Seminars to over 125 participants using Centra with Live Meeting and WebEx that were 100% successful and received outstanding evaluations by participants attending the training.
- Determined instructional procedures and delivery methods (e.g. classroom, webinar, online), which included training contractors and conducting train-the-trainer sessions. Provided direction to designated trainers for Oracle Web Center Agent and Admin Content Solutions.
- Lead Technical Trainer for Verizon Help Desk Agent training. Developed and then delivered Tier 1 product and application training on Web Center Call Center application, ISS Inventory and Order processing/ tracking software and Remedy ticket management application to 22 full time agents.
- Managed relationships with external training vendors and/or business associations for certain training programs. Align internal procedures and delivery methods with any external requirements (i.e. course approval, content changes, etc.)
10+ years of experience
Reported to Customer Support Training Manager. Provided training for Dealers, Independent Service Providers to service and support fitness equipment. Developed training materials and presentations used in service seminars.
- Delivered both classroom instruction and lab experience for a wide range of electronic and electro-mechanical concepts.
- Designed a database that will track the training history of independent service Companies and their technicians, enter and track seminar enrollments, and track seminar enrollment fees.
- Designed and built troubleshooting aids and other lab equipment for use in service seminars.
- Created and edited technical service bulletins, service manuals, and installation guides.
6-10 years of experience
Create, maintain, and administer training for technical operations and business class departments throughout the region. Specialize in training for DOCSIS, RF, video, high speed data, digital phone, Intelligent Home, and Signature Home services.
- Trained on TWC Business Class Data, Voice, Video, and Security Services.
- Supervised and provided feedback to management during new hire training.
- Facilitated new hire and existing employee safety training, along with OSHA and GE 95/128 compliance.
0-5 years of experience
Conducted basic training classes in SharePoint Services and SharePoint Designer 2007.
- Provided classroom training for Microsoft Office Suite 2010 and 2007 from basic to advance levels in OneNote, Word, PowerPoint, Outlook and Excel
- Responsible for classroom set-up, which included setting up computers and instructional materials
- Prepared student evaluations to include performance and learning deficiencies
- Updated curriculum and courseware as required by industry and USCG standards
0-5 years of experience
- Project Manager for a $336K training project to build and maintain a training program for the Alaskan Railroad
- Expertly conducted hands-on training on interactive database diagnostics software
- Established training and development procedures that follow the A.D.D.I.E. model and created standardized forms and templates to ensure professional and standardized training are delivered
- Rewrote the Interoperable-Electronic Train Management System course following the newly established procedures, forms and templates to validate the process and establish the new standard
0-5 years of experience
Trained EAP ( employee assistance program) In- Person assisters on the federally computer based system
- Ensured assisters completed the Federal certification computer based training
- Ensured Assisters were adequately prepared to educate and assist consumers during Open Enrollment
- Facilitated opportunities to demonstrate applied knowledge of concepts in a simulated environment
0-5 years of experience
Delivered Instructor-Led Training programs for Enterprise Point of Sale product and Pharmacy Systems
- Installed [company name] POS systems for pharmacies throughout US
- Diagnosed and resolved software operational and connectivity issues
- Analyzed individual training needs and developed technical training to hit targeted objectives
6-10 years of experience
Reported to the Director of Field Services: Proactively managed trainings for 150 lineman and 75 Underground workers.
- Responsible for regulatory, safety and procedural trainings for Union staff of Lineman, Underground and Apprentices.
- Developed and maintained all training material and documentation.
- Responsible for all contracts training on storm duty in are territory.
0-5 years of experience
- Developed and presented complex training programs for customers and in-house employees
- Conducted complex training courses, both on-site and off-site for the company’s applications and systems to include lectures and hands-on sessions
- Trained numerous people on different types of software, computer systems, radar systems and cameras
- Installed, troubleshot and repaired fiber optic cables, computer systems and complex camera and radar systems
- Operated and repaired 80ft and 107 tower systems
- Trained, trouble shot and installed CCTV security camera systems
0-5 years of experience
- Prepared to delivered lessons and training material on demand basis in a fast paced environment.
- Supported multiple software development projects for FAA on as needed basis.
- Developed and delivered training course in class and in lab environment.
- Developed and presented training to system management and support operators of Air Traffic Flow Management and Modernization Systems.
- Developed computer based training, combination of audio and interactive Flash animation for remote FAA facilities.
- Configured, installed and supported complete Air Traffic Flow Management System at ZNY and ZMA (New York and Miami Air Traffic Control Centers).
0-5 years of experience
- Developed plan to assist local operations managers in properly training newly-hired field technicians
- Revised training agendas to reflect changes in support policies and procedures
- Conducted technical skills training for 1081 field technicians and local operations managers
6-10 years of experience
Provides training support and troubleshooting procedures for multiple RF and Wireless Point to Point networks.
- Provide formal field mission training and support for the United States Air force, Army Marine Core and Naval personnel both CONUS and OCONUS.
- Trained the Operation of Master Reference Terminal (MRT)
- Coordinated Marine Core SWAN networks with multiple satellite antenna and radio systems.
- Train and support Cisco routers and switches.
- Assisted in training of Marine personnel on SWAN antenna and MRT equipment.
0-5 years of experience
- Designed standard operating procedures and Knowledge Base articles for handling new and current customers for the Service desk.
- Created design documents, training presentations, facilitator’s guides, participant’s guides, and other supporting material utilizing the ADDIE model.
- Utilized the Learning Management System for administration, documentation, tracking, reporting, and the delivery of e-learning education courses.
- Completed Quality Control Audits on phone calls and tickets in order to improve the quality assurance experience.
- Served as the Ulysses Coaching Mentor to coach technicians on how to improve their performance and increase first call resolution.
- Assisted in the implementation of multiple projects related to team building and process improvement.
6-10 years of experience
Established the Battlefield Communication Simulation System (BCSS) as the primary Opposing Force communication system for all major Navy exercises on the U.S. East Coast.
- Integrated live signal training environment into all major Navy exercises (Fleet Synthetic Training, Composite Training Unit Exercises, and Joint Task Force Exercises).
- Developed and established the concept of operations for all opposing for communications in support of major exercises on the East Coast.
- Coordinated efforts to integrate four Opposing Force communication systems to reflect exercise events identified in the Master Event Sequencing List (MESL).
- Coordinated hardware and software upgrades to improve and enhance BCSS support, which included new communications amplifiers, antennas, and operating system.
- Established Job qualification Standards in support of BCSS operator proficiency.
- Knowledge and practical understanding of commercial communication systems, propagation paths, and signal behavior.
- Opposing Force Scripting of Naval, ground, higher headquarters, and asymmetric command and control communications.
6-10 years of experience
Contracted to AT&T in the Midwest. Strong background in the Four Walls of the Central Office. Power, Frame, Toll and Switch
- Proficient in Transport delivery of DS0, DS1, HDSL2/4, DS3, OC3, OC12, OC48 and OC192. SONET, CWDM and DWDM.
- FTTN and FTTP. AT&T U-VERSE. COAX, ETHERNET and the importance of Bonding and Grounding.
- Trained in the Installation, turn up, provisioning and maintenance of multiple Transport systems end to end.
- Use of lap top and various tests sets used for provisioning and maintenance of Transport services.
6-10 years of experience
Work with recreational teams, schools, groups and individual players
- Coached both boys and girls ages 5-14 year old individual skills and tactical skills
- Focus on tactical training as a bases of introducing soccer and laying down the foundations for the advancement of the individual player
- Coach an assigned group of children emphasizing skill development, safety, fair play, sportsmanship and fun
- Preside over team activities including all scheduled team practices and games
0-5 years of experience
Provided professional classroom and hands on instruction M1151, M-ATV, MRAP vehicles IAW Regulatory directives.
- Provides egress training using HMMWV and MRAP simulators
- Provides instruction and guidance with unit Master Driver Training programs
- Efficiently create course schedules, provide input/output status of personnel on specialized training conducted by COMET team using the Army Training Requirements and Resources System (ATRRS).
- Professionally assists customers with inquires on services provided by COMET team
- Ensure the safeguarding of all Army Property and Equipment
0-5 years of experience
OPM security cleared, client-facing role with billable hours regarding HSPD-12 security and credentialing of federal employees within the Veterans Administration Hospitals as mandated by the US Office of Management and Budget (OMB) with travel being 100%.
- Required to review existing management of, and compliance with, all program policies relating to HSPD-12 and the VA hospital’s Personal Identification Verification Biometric credentialing system (PIV)
- Developed and facilitated PowerPoint presentations for system users utilizing the VA’s PIV system and credentialing process
- Held elicitation sessions with senior level administrators within the VA hospitals’ HR, Security and IT divisions as it related to the credentialing process, probable security risks, and administrative management concerns
- Facilitated group and virtual informational sessions involving HSPD-12 policy or system changes made by the offices governing the federal HSPD-12 mandate.
- Consulted with VA IT management personnel regarding system setup, maintenance and support
- Conducted end user training utilizing the VA hospital’s Personal Identity Verification (PIV) Biometric Enrollment System and associated Card Management System.
- First line technical support for PIV application process or system issues while onsite
- Responsible for all analytical and discover reports, and reporting of incurred expenses.
0-5 years of experience
- Created, implemented and trained internal and external certified courses.
- Implemented top training practices.
- Developed teaching and training materials.
- Consultant for quality assurance and customer development.
0-5 years of experience
Design and deliver end user training for all employees in 27 offices; virtually, classroom and one-on-one
- Evaluate new training products for use in the firm
- Acted as software support/trainer during the firm’s upgrade to Win 7
- Backup to Video and Web Conference Manager for attorney presentation support
- Assist IT Department with special projects
- Keep training related documentation current with all updated software and available for use by all end users
0-5 years of experience
Conduct New Hire, Classroom, Onsite, and Web based training for 120 wind and solar technicians
- Deliver training utilizing Gamesa G8X Nacelle located within GES Training Facility
- Deliver Hydraulic, Electrical, Torque and Tensioning, and other related training to wind and Solar Technicians; platforms include Gamesa, Acciona, GE, and Illumina
- GES Learning Management System Administrator
- Drivers Alert Safety Website Administrator
- Work closely with international counterparts to ensure alignment of budget and training objectives with global vision
0-5 years of experience
Lead discussions with client management regarding process improvements and end-user issues
- Develop training materials including: process flows, instructor notes, briefs, training manuals and other supplemental materials
- Prepare classroom and Oracle Human Resource Management System (HRMS) to ensure computers and environment are configured properly for the training session
- Facilitate training modules for 10+ HRMS courses including Benefits, Labor & Employer Relations, Drug Free Workplace, etc.
- Utilize Kirkpatrick’s Methodology to administer Level 1 course evaluations and develop Level 2 course evaluations to assess learning in the classroom
- Perform continual service improvement efforts by identifying issues, analyzing related data, and implementing Training enhancements
- Deliver on-site support to end-users by resolving trouble tickets and defects that arise in HRMS
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Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
