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0-5 years of experience
- Demonstrate excellent representation of Holiday House
- Manage client relationships thorough efficient communication skills
- Consistently meet and exceed sales goals by marketing and cross selling activity packages and spa services
- Consistent performer, exceeded new client quota by 10% each month and add on sales by 20%
- Effectively coordinated, processed and organized paperwork for all reservations via phone and in person
0-5 years of experience
Service a large volume of inbound calls daily, providing exceptional customer service
- Answer general customer questions, resolving customer complaints/issues and servicing customer questions/requests on existing reservations
- Engage customers in a courteous and professional manner
- Maximize revenue opportunities with customers by actively soliciting services
- Responsible for coordinating and ensuring that customer reservations are confirmed and scheduled by accurately querying and inputting data into the Dealermine and ADP System
- Communicate/coordinate with various internal departments
0-5 years of experience
- Functioned as the direct point of contact for customers.
- Processed reservations upon customer request
- Ensured that customers were assisted properly and that all their questions and concerns were addressed while adhering to company guidelines and policies.
- Maintained high level of confidence while accessing customer accounts.
0-5 years of experience
Taking inbound sales calls, making hotel and travel reservations.
- Converting inbound calls into sales at over 115%, booking Average Daily Room Rates at over 110%, running upsell rate of 25%.
- Consistently offering partner transfers to Hilton Grand Vacations over the 40% of transfer rate – my transfer rate is 50.8%.
- Utilizing counselor approach to offer complete customer satisfaction on all calls whether sales or customer care related.
0-5 years of experience
- Providing all request information including space availability, pricing, discounts and general information to callers while attempting to close all calls by utilizing techniques provided, credit card payments processing.
- Supervised the team on a daily basis.
- Convincing customers to take cruise, by giving them many options of choosing and helping with decisions making.
0-5 years of experience
- Respond to incoming calls regarding hotel reservation bookings; member account balance inquiries and issues; and providing accurate information regarding hotel property features, loyalty program, and amenities.
- Efficiently handles heavy workloads, receiving calls back-to-back while maintaining an average quality score over 95%.
- Served as guest trip advisor offering the best solutions to guest needs, aiding in accommodations appropriate to their needs.
- Data collection and logging of guest information, including receiving and safeguarding credit card information.
6-10 years of experience
- Organized travel arrangements
- Retained clients while increasing sales
- Managed severe crisis situations
- Prevented and resolved clients conflicts
0-5 years of experience
Serve as liaison between owners, guests, and CFO in the management of accounts payable, accounts receivable, and escrow accounts.
- Field maintenance and housekeeping requests made by guests and coordinate with proper personnel to resolve these issues.
- Handle the reservation cycle from beginning to end: initial inquiry, education on property inventory, booking reservations, guest check-in, on-call for any issues during time of stay, guest check-out.
- Manage lease arrangements for annual rentals.
- Work directly with multiple booking platforms (VRBO, AirBnB, HomeAway, My Booking Pal) to provide the best service possible to our owners and guests.
0-5 years of experience
- Coordinate products with guest needs resulting in revenue generation consistently meeting and/or exceeding defined performance expectations set by management.
- Inspiring loyalty and building rapport with guests and business partners delivering personalized and efficient service.
- Proactively creating solutions to drive results while providing seamless guest experience through effective use of systems and available resources.
6-10 years of experience
- Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements
- Maintained computerized inventories of available passenger space and provided information on space reserved or available
- Determined whether space is available on travel dates requested by customers, assigning requested spaces when available
- Traced lost, delayed, or misdirected baggage for customers
0-5 years of experience
Delivered quality experience and advice while developing the best knowledge and support for the clients’ vacation.
- Initial contact to new customers regarding their vacation, and responsible for following up with them
- Provided a quality solution for determining guests’ entertainment needs
- Provided accurate data entry into company’s software system reflecting original vacation purchased, and followed up with an email to the guest with confirmation information
0-5 years of experience
Answers calls from guests all over North America interested in staying at any of our hotels
- All calls are inbound (they call us)
- Provide elite customer service to our guests while trying to match them to the hotel that best meets their needs
- Deliver a great customer experience
0-5 years of experience
- Assisted with Guest’s Booking Inquiries
- Planned out Events and Recreational Activities
- Hired onto the Gaylord Hotel/Convention Center Desk Position
- Cyber Security Practices
- 70+ hours Volunteer Work
0-5 years of experience
- Provide superior customer service
- Handle guest registration and room assignments, accommodating special requests whenever possible
- Handles guest check in and checkout efficiently and in a friendly, professional manner.
- Answer inbound calls and written correspondence
- Assist in house keeping
0-5 years of experience
- Handle high volume of phone calls, which may be called for different purposes, from our Guest
- Provide one-stop excellent Guest services promptly
- Operate Resort Call Center systems and applications in an accurate and efficient manner
0-5 years of experience
- Interact with guests in person and over the phone to make sure their experience from arrival to departure exceeds expectations.
- Describe services offered by establishment to first time and returning guests to make sure they have a great understanding of everything offered; sales representative.
- Create a comfortable and welcoming environment to guests and other team members.
- Think quickly and strategically in a fast paced environment.
0-5 years of experience
- Facilitated all reservations including groups for North, Central & South America (Agents & Consumers)
- Handled all direct consumer bookings as key sales contact providing product education and sell up opportunities
- Implemented Orion Reservations Department in the Americas and travel to Cuba
- Provided support for entire sales team
- Loaded all agencies in Resco Reservations System
- Responsible for data input of all agencies in Constant Contact & ACT
- Supported all key email marketing initiatives
0-5 years of experience
- Provide clients with excellent customer service, including preparing required travel documents and forms.
- Provide assistance to executive members.
- File and retrieve corporate documents, records, and reports.
- Troubleshoot problems involving office equipment, such as computer hardware and software.
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
0-5 years of experience
- Customer service has been essential for this position
- Handled calls from high profile personal quickly and professionally
- Recorded data efficiently with little to no down time between calls
- Required exceptional time management skills
- Working knowledge of the travel industry
- Heavy experience with data entry
0-5 years of experience
- Inside Sales- learned and memorized scripts to successfully set up reservations for customers over the phone, through email, and on tours of the facility
- Customer service
- Administrative duties
0-5 years of experience
- Answered phones assisting customers with scheduling, cancelling and changing sites on reservations for camping in all of the United States federal parks.
- Maintained confidentiality with customer’s financial information while taking credit and debit card payments.
- Data entry of customer’s demographic information on new accounts.
0-5 years of experience
- Receive phone and online requests for services, screen each request, and if approved, assign the trip to the appropriate NET provider.
- Follow system and procedures to ensure consistent application of criteria for approval decisions.
- Check Transdev email account for important staff updates
- Abide by policies and procedures provided in the Training Manual
- Attempt to resolve client concerns while on the phone, but if they are unable or are asked to escalate a call to a supervisor, manager, etc they may escalate the call to a reservation specialist team lead.
0-5 years of experience
Facilitating inbound and outbound calls.
- Process reservation from email, mail, telephone, or central reservation systems.
- Solve customer issues
- Handles daily correspondence and respond to inquiries as needed
- Negotiating price
- Advise load control personnel and other stations of changes in reservation
- Getting information about areas of interest in order to target more clients in particular seasons.
- Aware of all front office procedures and assist with reception duties as required
0-5 years of experience
- Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication to create a superior guest experience.
- Listen to and acknowledge callers to ensure understanding of inquiries and requests and to use that information to deliver personalized travel solutions.
- Utilize solution-oriented sales skills to maximize revenue for our hotels and business partners worldwide.
- Provide accurate information regarding availability, sales promotions, accommodation types, transportation to and from hotels, rates, etc.
- Introduce our customers to products and services available through our partner companies.
- Ability to communicate effectively, clearly and concisely expressing ideas verbally (i.e.: ability to read, retrieve, communicate, and verify information, including confirmation numbers, & hotel facilities to callers with speed and accuracy.)
- Input and retrieve data using a computer reservations system and utilizing codes for efficiency.
- Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
0-5 years of experience
- Answering phone inquiries concerning lodging.
- Arranging overnight lodging accommodations.
- Informing guests of our various activity packages that we offer for dogs while staying with us.
- Setting up Training Evaluations for clients looking to have their dogs lodge and train at our facility.
- Booking grooming appointments.
0-5 years of experience
- Support sales reps in opening new accounts and upgrading existing service.
- Quickly and effectively solve customer challenges.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
- Utilized call center support applications to access information and assist customers.
0-5 years of experience
- Answer incoming calls
- Respond to reservation inquiries and sales
- Adhere to customer loyalty program guidelines in a professional manner
- Follow all procedure guidelines and regulations regarding operation system
- Follow call quality protocol consistently with every call
0-5 years of experience
- Answer in-bound calls in a courtesy and professional manner.
- Assist future guest with booking hotel reservations.
- Follow all guidelines and procedures regarding confidentiality.
- Input guest credit card information to guarantee room and confirmation number.
- Use multi-line switch board transferring calls to appropriate departments.
- Meet weekly KPO (targets) for confirmation rate, average daily rate, transfer calls and adherence.
- Efficient in MS office applications
- Typing skills 40 wpm.
0-5 years of experience
- Answer incoming calls and assisted with reservations, confirmations, and questions for their campground stays.
- Providing all request information including space availability, pricing, discounts and general information to callers while attempting to close all calls by utilizing techniques provided.
- Make calls from Sales force leads, and communicate with guests via phone and email to secure reservations for the perspective guest.
- Provided excellent guest service by addressing guest complaints and questions courteously and efficiently
- In addition to reservations I also field customer service calls in regards to resort stays or even permanent residents.
0-5 years of experience
- Listen carefully & naturally connect with customer
- Connecting with customers of all personality types
- Utilize various computer hardware to fulfill duties
- Follow established policies and procedures
- Identify customers’ financial needs and goals
- Making tailored recommendations to customer
0-5 years of experience
- Use computers for various applications, such as database management or word processing.
- Explain products or services and prices, and answer questions from customers.
- Obtain customers information such as a name, address and payment method, and enter reservations into the computers.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Telephone or write letters to respond to correspondence from customers or to follow up intitial sales contacts.
- Maintain records of contacts, accounts and reservations.
- Resolve customer complaints regarding sales and service.
0-5 years of experience
- Assist clients in arranging interviews, daycare/boarding reservations and answer inquiries about the company
- Provide exceptional, friendly and patient customer service to all clientele
- Answer, screen and forward incoming calls appropriately
- Perform basic clerical duties, i.e: Send email, Update spreadsheets, copy/scan paperwork, file paperwork, maintain a tidy reception area etc.
0-5 years of experience
- Superior Customer Service and Communication Skills.
- Set and met productivity expectations along with high quality standards.
- Excellent problem solving and conflict management skills.
0-5 years of experience
- Negotiate with hotels and ground transportation to achieve the best outcome for clients.
- Present and research solutions to satisfy client needs.
- Process client requests received from the airline through the API Operations system.
- Use all available tools and methodology: phone, fax, email, Reservations Systems (ACES, Hotel Express, Room key, IHRS) to track and provide solutions to customer’s needs, requests and overall expectations.
- Adapt to the situation at hand (IROPS) or other to accommodate the needs created due to the changing dynamics of airline schedules or unforeseen situations.
0-5 years of experience
- Receives, processes, and verifies the accuracy of customers’ requests and booking confirmations via email.
- Receives inbound calls and communicate appropriately.
- Initiates as the channel coordinator in assisting guests with special requests and arrangements with apartment hosts.
- Coordinates with different booking channel agents regarding a reservation.
- Answers inquiries of hosts/channels and guests by phone or email.
0-5 years of experience
Booked reservations for time-share owners.
- Collect and obtain open dues such as, maintenance and taxes (HOA) for property rental and mortgage payments.
- Provide excellent customer service to the owners and their guests.
- Multiple specialty lines and projects.
0-5 years of experience
Answer phone and make hotel reservations.
- Handle sensitive customer information.
- Contact hotels for customer to make appropriate changes.
- Make changes to existing reservations and cancel reservations when necessary.
0-5 years of experience
- Greets all guests and groups
- Manages on site waiver systems and guest check in
- Cashiering, store merchandising/stocking other point of sale functions
- Operates ticketing systems
- Manages wait lists
- Answers off peak telephone calls
0-5 years of experience
Completing Hotel reservations for guest.
- Maintaining all metrics required in my department
- Assisting with guest situations and resolutions
- Maintaining communication with guest, front desk, and upper management
- Assisting with other departmental needs
0-5 years of experience
- Answered inbound calls to make reservations for members
- took payments from customers
- Responsible for collections on past due accounts as well as current accounts.
0-5 years of experience
- Educate owners on timeshare usage rights and status of their accounts.
- Reserving owner usage right for all Westgate Resorts
- Processing Owner external exchange requests
- Educate on benefits and sell Vacation Guard Travel Protection
- Book, cancel and modify owner reservations
0-5 years of experience
- Providing exceptional customer service to Delta’s most elite and loyal customers
- Answering In Bound Calls
- Analyzing Problems and finding solutions
- Identify customers wants and needs
- Provide resources
0-5 years of experience
- Booking reservations
- Changing itinerary
- Collect payments
- Contact host in reference to any changes with guest
- Accommodate hotel rooms for guest
0-5 years of experience
vehicles for Enterprise offices Nationwide
- Collect required information from customers on every call to qualify per Enterprise criteria
- Demonstrate and maintain professional verbal and written communication with customers, coworkers, and other company staff
- Offer alternatives and options to overcome customer objections
0-5 years of experience
- Assist customers with creating rental reservations
- Answer questions regarding policies
- Create rentals for customers involved in Insurance claims
- Maintain, at minimum, target levels of productivity and performance
0-5 years of experience
- Answering several phone lines and providing exceptional customer service
- Creating rental reservations via computer systems
- Correspondence with clients via phone, email and in-person
- Charging credit cards via card terminal
- Receiving payment checks and creating deposit slips
- Account receivable duties
- Creation of work-orders for repairs/maintenance
- Property inspections prior to renters arrival
0-5 years of experience
- Book current or future stays for guest
- Describe room, amenities, and rates
- Work through multiple systems
0-5 years of experience
- Place reservations for hotel guest
- Confirm and verify current reservations
- Upsell and inform guest of [company name] guest services
0-5 years of experience
- Answered calls
- Made/cancelled reservations
- Transferred calls
- Input data
Reservation Specialist Duties and Responsibilities
Specific job tasks for reservation specialists differ depending on the business they work for and the amount of phone traffic they’re required to handle. In every business, however, these main job duties are essentially the same:
Answer Phone Calls Reservation specialists answer incoming phone calls from potential customers. During these calls, they answer customer questions about facility amenities and available guest services. Reservation specialists also listen to voicemails and call customers back to book reservations.
Schedule Reservations Reservation specialists schedule reservations, inputting all check-in and check-out dates and times into the company reservation system. This includes updating and maintaining accurate records for all guests.
Answer Online Inquiries Reservation specialists respond to online inquiries from customers.
Direct Customers Reservation specialists provide customers with directions to various locations on and within the property. They also provide guests with pamphlets and information regarding services and amenities offered by the facility.
Reservation Specialist Education and Training
Employers look for reservation specialists who have a high school diploma or GED. Because this is an entry-level job, no additional education or formal training is required. However, candidates who have past experience with customer service or sales are often more desirable to employers. Training is provided to reservation specialists once hired. The training period, the length of which varies by company, allows reservation specialists to become familiar with the hiring company’s particular software and protocols. During this time, reservation specialists familiarize themselves with the specific services, products, and amenities offered by the facility. While in training, reservation specialists work under close supervision from a manager until they master specific job tasks well enough to perform their daily duties independently.
Reservation Specialist Salary and Outlook
According to data from PayScale, reservation specialists currently earn a median hourly wage of $12.10. Job information compiled by the Bureau of Labor Statistics (BLS), however, shows that receptionists earn $28,390 annually, or $13.65 an hour. Like reservation specialists, receptionists are hired as entry-level employees to answer phones, respond to questions, and provide customers with general information. The BLS expects job growth of 9 percent through 2026. This rate is about as fast as the national job growth average in the U.S. Full-time reservation specialists usually receive basic medical insurance benefits. Some employers additionally provide dental and vision coverage. Most companies also give reservation specialists employee discounts on services provided by the facility. Some employers provide sales commission bonuses in addition to base pay.
Helpful Resources
Learn how to master essential reservation specialist skills, find available job openings, and explore other professional resources through these books and websites:
SOCAP: Association for Customer Care Professionals – visit this website to search for jobs in customer service, find dates for upcoming events, discover online learning courses, and get up-to-date tips for providing excellent customer service in any industry
Phone Skills for the Information Age – learn great phone skills for the modern age from this book, which is packed with reference charts, case studies, helpful skill-building exercises, and even a glossary of common terms
American Hotel & Lodging Association – look for job openings, networking events, and other resources for hospitality professionals at the AHLA website
Smart Selling on the Phone and Online: Inside Sales That Gets Results – use this book to learn how to make over-the-phone sales by asking the right questions, getting around customer excuses, and using other smart techniques to sell more services to customers
National Association of Professional Receptionists – browse job listings, learn how to ace the interview process, and find lots of tips and resources for receptionists in all industries at this website
Customer Service Training 101: Quick and Easy Techniques That Get Great Results – this book provides in-depth customer service training for all professionals who regularly work with customers. The text covers information about working with customers over the phone, in face-to-face situations, and online, tasks that all reservation specialists perform
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
