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Reservations Manager Resume Samples
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0-5 years of experience
Department head that developed and executed revenue management and yield strategies to increase quarterly profit by 15%
- Slashed operating costs by 35% while continuing to enhance the customer experience
- Managed and distributed rates, promotions and inventory flawlessly across all channels
- Negotiated contracts as the account manager for vendors and homeowners to increase profit by 11%
- Strategic planning related to budgeting, revenue, business development, employee development and marketing
- Lead, mentored and developed a team of sales agents and supervisors
0-5 years of experience
Managed reservations department at multi-million dollar helicopter tour company
- Led and mentored a team of 10 during day-to-day operations, resulting in a 25% increase in sales
- Developed weekly schedule for reservation agents
- Monitored and approved time for payroll
- Audited reservations to ensure complete and accurate information
- Trained the reservations staff on effective telephone sales techniques to drive revenue
0-5 years of experience
Played a key role in the start-up of an international ferry service between Portland, Maine and Nova Scotia, Canada. Part of the original management team, tasked with hiring and training 20+ reservation/terminal agents, and supervising the secure check in and boarding of up to 200 vehicles and 500 guests for each departure from the ferry terminal in Portland.
- Travelled throughout New England selling the ferry service and vacation packages to representatives at AAA offices, motor coach and group tour operators, partner hotels and businesses, as well as consumers.
- Assisted with the on-site deployment and training to support the rollout of two different software systems.
- Served as the primary, on-site company representative to address guests’ concerns and resolve issues with the service experience, bookings and customer satisfaction.
- Succeeded in growing the motor coach segment by 430% in 2015, and tripled the amount of AAA commissionable sales compared to the previous season.
- Represented the company at consumer trade shows and travel trade events.
- Ensured accurate daily passenger manifests were submitted to US Coast Guard and Canadian customs and border protection services, as well as to the ferry ship.
0-5 years of experience
Increased rooms’ revenue over budget. Growth in REVPAR, ADR and Occupancy 2012.
- Aggressively develop, monitor and adjust pricing strategies increasing room revenues and occupancy over 2011 benchmarks.
- Strategically managing rate positioning within the comp set reviewed in daily Sales call.
- Achieved 95% efficiency in sold out nights during peak summer season.
- Assisted with developing $10 million budget for 2013.
- Managed Reservation Department, Yield Management for tracking, forecasting and executing optimum selling strategies.
- Analyzed Star Report, Market Vision, historical data and citywide events to maximize occupancy, ADR and RevPar.
- Assisted Sales Managers with RFPS, Group inventories and business demand.
0-5 years of experience
- Increased and maximized revenue for vacation condominium rental properties.
- Coached, trainedd, and motivate sales agents to meet or exceed sales goals.
- Managed the lead management software system to increase revenue through call conversion.
- Various functions of Revenue Manager as required.
- Increased inbound call conversion from 36% to 42%.
0-5 years of experience
- Contracted at this 194-room resort to build an efficient reservation crew that would generate more revenue and reduced the unoccupied room vacancy rate by 10%.
- Forecasted occupancy reports, projected revenue and daily pickups for weekly upper management review.
- Built personal relationships with each employee to increase morale and develop individual talent to satisfy the company and customers’ needs.
0-5 years of experience
Maintained and forecasted current and future pricing based on industry and economic trends
- Created new contracts and established trust and rapport with existing travel agents and wholesalers to ensure repeat business and increasing revenues for the hotel
- Reviewed guest feedback and recommended actions for a continuously improved experience
- Shared courteous and informative responses to phone and email inquiries from prospective
0-5 years of experience
Oversaw Reservations department made at the hotel while working closely with GM and Revenue Manager
- Assisted in Revenue Management to ensure maximum profitability
- Controlled room blocks for Sales department and coordinated with other departments as needed
- Trained and managed Front Office Agents on reserving room reservations.
- Maintained PMS and revenue management systems and changed rates accordingly.
0-5 years of experience
- Oversee maintenance, repair and/or recondition of 130 vehicle fleet to ensure all quality assurance standards are maintained.
- Generate detailed automotive records and reports to help meet high quality and customer service standards.
- Hire, train and educate Reservations team members on duties and processes to guarantee consistent and unified customer service.
- Flawlessly implemented a successful reservation system in addition to performing daily management responsibilities.
- Selected by upper management as part of the Cadillac Continuous Improvement Team to aid in evaluating processes and procedures; recommended effective improvements to increase efficiency and reduce costs.
0-5 years of experience
Handled 50 VIP tour operator accounts in Russia, Ukraine, Germany, Italy, France and the Netherlands.
- Responsible for the solicitation and generation of new accounts in the Russian and Ukrainian ELITE markets.
- Negotiated terms and managed execution of group contracts and catering events for up to 50 attendees.
- Trained new and current tour operators to use the company’s online-based reservation system.
0-5 years of experience
Responsible for call center with 15 agents for a hotel and room property of 1000 rooms/accommodations.
- Managed daily rates, monthly budgets, and billing data entry.
- Administered and input daily/monthly/yearly rate yielding, room and groups using 3 different billing systems.
- Ensured that employees follow policies and procedures for guest relations.
- Scheduled employees, monitor attendance records and review employee performance.
- Coordinated large group bookings and conventions.
- Corresponded with travel companies and agencies to offer special rates and answered special requests or questions regarding the rooms.
- Promoted the room and develop programs to ensure the rooms remain booked.
- Managed all reservations regarding rooms and bookings.
- Trained clerks in taking telephone reservations and in operating computer terminals and printers to store and receive reservation data.
0-5 years of experience
- Managed online revenue for 3 [company name] hotels and assisted 17 other hotels
- Obtained and maintained contracts for net rates
- Established hotels on websites (such as Expedia, Travelocity, etc)
- Processed reservations for 3 [company name] hotels
- Attended workshops to enhance revenue for hotels
0-5 years of experience
- Oversaw the daily operation of the Reservations Department, dealt with all departmental and customer enquiries and complaints and responded accordingly
- Ensured all rate plans, rates and packages were accurately created and maintained in consultation with GM, yield consultant and Director of Sales.
- Monitored and maintained the availability status on all channels of distribution
- Conducted reservations and customer service training of all GSA staff
- Actively participated daily in the sales of the hotel, taking reservations along with the agent
0-5 years of experience
I managed a team of 20+ employees to provide excellent customer service.
- Implemented & optimized new online 24/7 booking thru the website.
- Responsible for maintaining accurate reservation records and contact logs.
- Implemented customized selling approach specific to client needs.
0-5 years of experience
Arranged domestic and international ground transportation for clients representing 342 business accounts including multiple Fortune 500 companies
- Prepared daily pre/post audit reports of daily reservations
- Monitored fleet of 45 vehicles using GPS computer software
- Engaged in self-directed training as a Dispatcher to increase skills and value
- Assisted Human Resources Department in hiring, claims processing and training
- Assisted Accounting Department in credit auditing, receipt processing and reporting
- Assisted Sales Department in meeting preparations and client development
0-5 years of experience
Reconciled three cash drawers daily, prepared change orders, and balanced petty cash in Excel
- Served as the business owner’s secretary by taking messages, preparing specified documents, and creating promotional emails and flyers
- Worked efficiently in numerous computer programs, including InDesign, Excel, Word, Outlook, and GuestBridge
- Performed various routine office responsibilities such as taking phone and internet reservations, editing and printing daily menus, and recording/distributing gift cards
- Maintained up-to-date employee information, including liquor licenses, changes of address, and Serv-Safe certifications
0-5 years of experience
- Recruited, hired, trained and managed staff for the Reservations Department
- Maximized revenue through management of each hotel’s online reservation system
- Compiled a 120-day forecast of each hotel’s revenue that was used by the CEO, CFO and other leadership members of the company
- Generated a yearly revenue budget for each hotel to effectively manage cash flow throughout the year
- Strategized and executed seasonal promotions for each hotel
- Maintained a key role in the itineraries of high-profile guests and confidential groups
- Provided administrative support to the General Managers of both hotels
0-5 years of experience
- Supervised, scheduled, and trained reservations agents
- Maintained budget and payroll of department
- Developed and implemented training manual for department
- Analyzed room inventories and sales department allotments to ensure high room revenue and occupancy
- Consulted with sales department regarding marketing plans
6-10 years of experience
- Organized all reservations and seating arrangements for fast-paced restaurant
- Familiarized new staff with computer and phone systems, seating charts, and offered training as needed
- Assisted with private event bookings
- Maintained excellent customer service and hospitality for guests
0-5 years of experience
- Conducted training and served as liaison with central, regional and “on sight” teams.
- Assisted travel agencies to ensure all commissions were accurately processed.
- Assisted revenue management team with rate and room restrictions and inventory control.
- Prepared daily rooms pick up report.
- Reviewed all reservations for duplicate bookings, room assignment accuracy.
- Participated in weekly revenue strategy meeting and prepared reports for review and discussion.
- Led two group reservation coordinators in establishing processes for [company name].
0-5 years of experience
- Created weekly staff schedules for 15 people
- Worked with sales and catering departments in managing groups to ensure hotel achieved maximum revenue
- Worked with reservation manager in creating training manual and SOP’s
- Attended sales and catering meetings to ensure groups were effectively managed
0-5 years of experience
- Addressed all inbound reservations: fax, email, web portals, phone, inhouse, and GDS
- Programmed rate changes for calendar seasons and special groups
- Coordinated all group sales, meeting rooms, restaurant catering, and conventions
- Updated wholesalers on property renovations and future close-out dates
- Conducted 2nd interviews on new hires
- Managed and logged all gift certificates and check requests for commissions
0-5 years of experience
- Responsible for the overall efficient operation of the restaurant’s reservation system
- Managed the seating arrangement of the entire restaurant all while accommodating VIP’s, answering phone calls, and greeting guests
- Assisted Events Coordinator with large parties by making confirmations calls and acting as the first point of contact for all event inquiries
- Coordinated daily reservation reports and delivered to managers in a timely fashion
- Oversaw and counseled the host staff to ensure an efficient front desk team
0-5 years of experience
- Conducted active daily management of room inventory, rates and restrictions.
- Supported Front Office Team and Sales Department with day to day operations.
- Coordinated transportation schedule for airport pick-ups and departures.
- Produced weekly, monthly and yearly tariff information spreadsheets.
- Supervised and trained reservation agents.
6-10 years of experience
Main point of contact for new and existing clients
- Created and maintained scheduling and organization of company documents
- Provided high level of customer support throughout entire rental experience
- Developed strategies to target new customer base
- Focused on developing online marketing strategies for enhancing brand management
- Set up and managed a variety of website listings to advertise properties
- Primary booking agent, acquiring new guests on a consistent basis, keeping apartments booked
0-5 years of experience
Coordinated events of up to 400 people for large organizations such as the South Bend Medical Foundation.
- Organized contract labor for banquets, weddings, and charity events.
- Drafted contracts for clients.
- Supervised events on site to ensure proper and efficient completion of duties by staff.
- Answer Phones and make reservations.
- Guide costumers through our products, to help them make the best choice for their even.
0-5 years of experience
- Supervised and ensured quality call for various hotels.
- Supported hotel efforts to improve guest satisfaction.
- Taught and coached voice skills, how to enhance good telephone etiquette.
- Reassured agents follow call script by monitoring calls.
0-5 years of experience
- Planned, organized, controlled and evaluated accommodations and services.
- Participated in the development of promotional strategies
- Determined services to be offered to clients and guests
- Coordinated special services to V.I.P customers.
0-5 years of experience
- Maintained organization and cleanliness of group office space
- Inventoried and ordered all paper and office supplies
- Assisted all senior staff with administrative responsibilities
- Identified and fulfilled all guest needs and requests, ensured fluid communication between departments
- Diagnosed and resolved an and all guest issues or complaints
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
