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Terminal Manager Resume Samples
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0-5 years of experience
Hired with this nationally recognized carrier to oversee Knoxville terminal sales growth, new accounts, and profitability.
- Generated strong overall sales increase of 21% in 1st year through aggressive business development and sales efforts.
- Increased the number of individual loads delivered by 78% from 140 to 250 per day.
- Expanded sales growth into the Kentucky expansion market and developed a strong base of five new accounts that increased monthly revenue from $31,000 to $126,000, a 306% increase in revenue.
- Achieved a high account retention rate with existing business customers by quickly resolving and troubleshooting “escalated” service issues and building key relationships.
- Led the terminal ranking in the top 4 out of 18 locations for overall sales every month from 2012 through May 2013.
- Maximized sales growth by analyzing the area and uncovering new accounts in Knox and surrounding counties.
0-5 years of experience
Manage daily operations of multiple terminals with revenue exceeding $5,000,000 annually
- Increased revenue 15% by restructuring hiring practices and employing only industry professionals
- Reduced maintenance costs 10% by expanding vendor base to establish competitive pricing between vendors
- Directed Maintenance, Terminal Safety, Scheduling, Payroll, Driver Relations, P&L and Training
- Maintain relations with existing customer base to ensure excellent customer service is achieved
- Implemented driver accountability program to reduce CSA weighted offenses
0-5 years of experience
Lead quarterly safety meetings, improved safety compliance. Initiated safety program to have TX DPS CMVE give a presentation on points system, CSA, BASICS, and perform a Level 2 inspection walk thru.
- Full P&L responsibility for terminal and mechanic shop Lead changes that improved morale and productivity. Challenged billing rates by vendors were able to identify annual savings in excess of $10K annually.
- Implemented changes to clarify dispatch process, creating understanding and buy in from company drivers and Independent Contractors.
- Managed a diverse team of company drivers, independent contracts, hourly mechanics, and salaried driver managers.
- Developed relationships with new customers adding new revenue potentially in excess of $110K annually.
0-5 years of experience
Responsible for ensuring facility has proper staffing and tools to provide damage free on time service into and out of the Northeast terminals.
- Developed and implemented processes to improve KPI performance and address issues with customers and sales team.
- Maintained terminal and fleet to compliance with DOT and OSHA regulations as well as company audit items.
- Responsible for all recruiting and hiring decisions for employees and IC’s as well as scheduling, payroll, discipline, training, and customer service.
- Managed costs to budget. Assisted in development of 2014 budget.
- We won the Most Improved Hub award, the Big “Q” (quality) award twice, a company load factor contest, received the newly created Safety Bonus for the terminal, among others. Turnover among regular employees and Independent Contractors was reduced to practically zero and we were hitting our KPI and budget goals.
0-5 years of experience
Insured all matters of cost were in line with current revenue trends and plans were in place for highs and lows in business volume.
- Developed project budgets, schedules, work plans, labor utilization, and cost estimates/projections.
- Actively promoted safety programs throughout the terminal by conducting safety meetings, communicating safety program messages, completion of safety required testing, etc.
- Facilitated the successful delivery of dispatched loads through effective dispatch activities by assigning boards, developing contingency plans, and promoting customer service.
- Resolved unusual or nonscheduled delivery requests, equipment breakdowns, and schedule changes.
- Developed advertising strategies to effectively promote new business, increasing monthly P& L revenue by 25%.
0-5 years of experience
Provided day-to-day operational direction to 60+ employees in all aspects of an LTL operation.
- Proactively addressed issues affecting the team and constructively solved problems.
- Conducted departmental team meetings to review business issues affecting the team while promoting group participation.
- Supported customer relationships, oversaw profit and cost controls, and ensured safety, service, and quality measures.
- Conducted and participated in sales calls to close deals and develop new business.
- Enforced compliance with administrative policies, procedures, safety rules, and government regulations.
0-5 years of experience
Utilized Enterprise Resource Management Method to forecast truck routes to meet customer needs
- Planned freight loads, created loads, and coordinated with drivers on loads to ensure accurate and timely delivery of product
- Managed team of 15 people, including local and over the road truck drivers
- Improved speed and efficiency of new and existing employees through process management
- Interviewed and selected new employees
- Resolved employee disputes, complaints, and issues using conflict resolution
- Created and fostered a clean and safe work environment, educated drivers and workers on the importance of CSA scores
0-5 years of experience
Managed staff of 75 customer service, dock, driving and supervisory employees.
- Maintained terminal profitability while operating at a 92 operation ratio.
- Reconstructed city operation, which increased productivity and service.
- Reduced turnover by building a safe and productive team.
- Improved OS & D procedures, reducing overall claims.
- Oversaw monthly safety training to ensure terminal compliance.
0-5 years of experience
In charge of all aspects of a crossdock operation servicing five (5) General Motors Assembly Plants
- Managed all supervisors, drivers, and dock workers
- Oversaw areas of industrial and union labor relations
- Coordinated with the assembly plants on any issues that may impact proper material flow
- Strategically executed plans to eliminate any impact to production
6-10 years of experience
Managed the scheduling for the day-to-day activities of transportation employees.
- Cut costs and improved efficiency through effective management, strategic scheduling and streamline operations.
- Implemented marketing strategies which resulted in consistent growth of customer base.
- Oversaw implementation of company procedures and policies, including safety training, fleet maintenance, and weekly and monthly corporate reports.
- Negotiated contracts with outside providers to minimize cost and increase profitability.
- Maintained inventories of supplies for the day-to-day operation of the terminal.
0-5 years of experience
Directed and coordinated activities of 46 employees in [company name] fastest growing terminal.
- Trained, mentored, and coached personnel.
- Planned and directed all terminal operations.
- Investigated and resolved customer complaints.
- Promoted to position from Account Manager.
- Improved labor to revenue by 6.6%.
- Improved claims ratio from 1.6% to .07%.
- Best Class B terminal for percentage of shipments delivered before noon.
0-5 years of experience
Diligently managed receipt, storage, and distribution of petroleum products with focus on facility compliance with government regulations and industry best practices.
- Oversaw day-to-day management of the terminal, and was on call 24 hours a day, 7 days a week.
- Supervised and guided team of 21 company drivers in safety, scheduling, discipline, and daily fleet activities, while managing team of 4 terminal employees.
- Served as internal lead for relationships with outside carriers, suppliers, contractors, and customers.
- Encouraged career development of all terminal employees.
0-5 years of experience
Responsible for Terminal operations for 75 truck Regional fleet as well as 20 Truck Live haul operation and Maintenance group.
- Grew fleet from 50 trucks to 75 Regional trucks as well as implemented Chicago drop yard and dedicated city operations.
- Improved fleet down time through streamlining maintenance program and vendor relationships.
- Grew Rate per total mile year over year and beat budgeted RPTM by .14 per mile. Improved driver retention by 70% annualized and maintained 98.6% on time delivery year over year.
- Was 2012 Regional Carrier of the year maintaining a 98.6% on time delivery over 350 stops average per week for the year.
- Was accountable for P&L and Budget as well as all Terminal expenses and facility repairs.
0-5 years of experience
Responsible for all aspects of [company name] business at the Kansas City, KS Flow-Through Distribution Center, a 54,000 sq. ft. facility. Managed two direct reports with ten additional employees and six independent contractors. Responsible for client relations with 10 customers, new business development, budget development and management, and all freight handling and delivery.
- Improved on time and complete service numbers for Gap, Inc. from 97.99% in Q1 2009 to 99.53 Q2 2009, moving the facility off probationary status and into Gold Level service standards for Gap, Inc.
- Reduced overall facility expenditures by 12%, coming in nearly under budgeted expenses.
- Served as the national-level operations contact for [company name] to Guitar Center, supporting seven YRC facilities who manage 40-50 shipments per week.
0-5 years of experience
Manage all aspects of business for a terminal with approximately ten million dollars in business
- Increase current business and developed new business through customer relations
- Integration of Natural gas trucks in current business model
- Attract, acquire, develop and retain new employees including dispatchers, drivers, and ground team
- Increased revenue from three million to ten million
- Improved safety through accountability and training
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[Terminal Manager]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
