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Ticket Agent Resume Samples
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0-5 years of experience
Provided excellent customer service, and cultivate customer service to guarantee repeat business.
- Executed cashiering duties to complete the sale of tickets.
- Answered customer inquiries regarding travel times, seat availability, pricing and any general question.
- Assisted passengers with special needs on to bus.
- Required to stand for long periods of time outdoors.
- Coordinated bus lines during busy travel periods.
0-5 years of experience
Compiled and issued required documentation for travel, such as tickets and itineraries.
- Informed clients of essential travel information to include travel times, transportation connections, as well as medical and visa requirements.
- Determined available seating based on customer requested travel dates, assigning requested spaces when available and/or accommodating as needed.
- Cash handling experience: Managed and reported cash transactions- totaled cash amounts and securely placed totals in safety deposit box.
- Accurately documented cash amounts and printed reports.
10+ years of experience
Responsible for managing ongoing group of ticket agents in key Supervisory role;
- Trained new ticket agents on METRA sales protocols and procedures;
- High volume of customer service interaction with daily commuters;
- Balanced all cash drawers and monitored ticket sales;
- Developed spreadsheets to show profit and loss statistics.
0-5 years of experience
Achieved top commission sales at our Battery Park location of $14,000
- Handled quantities of daily revenue ranging from $10,000-$30,000
- Trained new employees on how to use our ticket selling system (Sinex and MaxTix system)
- Executed sales on a face to face basis
- Recognized by customers as an outstanding employee
0-5 years of experience
I executed daily operations of planning route and computed ticket cost, using schedules, rate books and computer.
- Arranged reservations and routing for passengers at request of Ticket Agent.
- Read coded data on tickets to ascertain destination, marked tickets and assigned boarding pass.
- Checked baggage and directed passengers to designated concourse, pier, or track for loading.
0-5 years of experience
Sold tickets for airlines
- Ensured that seats and space was available on the planes
- Answered inquiries regarding airplanes, and accommodations
- Assisted passengers with baggage and directed passenger to designated areas
- Maintained records of all arriving flights from Mexico
0-5 years of experience
Sold tickets via cash, check and credit card purchases for ferry routes in various NJ and NY locations
- Directed customers to the appropriate ferry slips and provided alternate routes to destination when needed.
- Made public announcements on arrivals and departures
- Balanced of ticket sales and ticket sales reporting
- Provided sales transaction on boat, in booth and on land
- Answered the queries of the passengers regarding the arrival and departure of ferry
0-5 years of experience
- Educated customers about packages and ticket information
- Received phone calls and visitors messages and delivered it to the appropriate individuals.
- Sold cruise tickets and redeemed vouchers (Fits) for reservations
- Maintained records of daily vouchers, city pass, and hotel ticket count
- Secured a register which contained approximately $10,000 to $15,000 dollars daily
- Counted money and prepared daily deposit to the bank
0-5 years of experience
Sold tickets for sporting events including football, volleyball, basketball, baseball, and Pac-12 Track and Field Championships
- Answered questions concerning ticket prices, seating charts, schedules, group rates and coming attractions
- Packaged and sent out season tickets for football, basketball and baseball
- Received special recognition for being a part of a sales team that generated $18,654 for WSU Athletics
0-5 years of experience
Answered inquiries regarding information such as schedules, accommodations, procedures and policies
- Made and confirmed reservation for bus tours
- Prepared customer invoices and accepted payment
- Assembled and issue required documentation, such as tickets and itineraries
0-5 years of experience
Created a welcoming environment for guests
- Answered guests questions
- Accounted for daily receipts
- Maintained a safe and clean theatre environment
- Prepared and served food in a timely manner
0-5 years of experience
- Followed all internal control procedures for cash handling and credit purchases, and ensured integrity of ticket distribution and accountability.
- Ensured that both monies collected and collector’s banks were deposited within office guidelines.
- Maintained accuracy and balance of funds and provided high level of customer service while coordinating travel arrangements.
- Organized correspondence, created schedules and office meetings.
- Resolved client inquiries during business hours and by phone.
- Recorded, scanned and photocopied note and documents.
0-5 years of experience
Kept records of services in progress.
- Answered customer questions.
- Prepared customer invoices, and accepted payment.
- Arranged routing, and made and confirmed reservations for commercial airline, bus, train and ship passengers.
0-5 years of experience
Assisted customers with reservations for over 700 acres of camping and family use facilities.
- Resolved customer issues involving area reservations, ticket purchases, issuing tickets, and making changes to existing tickets.
- Worked effectively with operations and other ticket agents
- Properly documented records when needed
- Sold tickets for the zoo and special events
- Received money, made change, and credit card transactions as necessary
0-5 years of experience
Provide exemplary customer service to the passengers by assisting them with their luggage
- Assist passengers with information on their itinerary, terminal locations and pointing them in the right direction to find buses, shuttles, taxis and other modes of public transportation
- Familiarize myself with airport process and procedures so that I can assist the passengers the passengers in an efficient manner
- Responsible for managing ticket sells/purchases for the NYC Airporter
- Provide mentoring to the new hires by going over the roles and responsibilities of the position
6-10 years of experience
Assisted Greyhounds Lines valued customers with travel arrangements.
- Provide professional customer service while quoting, and selling customer tickets
- Process large and small money transactions with filing paper work
- Implement ideas to resolve customer complaint, and promptly report concerns
- Collected all monies owed, and documented all transactions for daily bank deposits
- Helped customers locate lost luggage and compensate for lost luggage
10+ years of experience
Sold tickets to the public and made tickets for company’s accounts.
- Booked advanced purchase tickets.
- Counted money, made deposits
- Provided customer service on the phone and in person
- Answered the phones providing customer with upcoming schedules and information
- Union Representative for Local 1582; United Transportation
- Negotiated 3 contracts for Albany Bus Terminal and NYC Port Authority
0-5 years of experience
Processed ticket transactions for customers using Paciolan ticketing software
- Remained professional when speaking with irate customers
- Used different search tools to provide customers with accurate information
- Expressed empathy when enforcing the no refunds or exchanges policy
- Maintained a quality score of 95% or better
0-5 years of experience
Assigned to the American Airlines Terminal with an average passenger volume between 300 to 500 per day
- Maintain current knowledge of all flight times during shift
- Proven ability to manage a high volume workload in a calm and constructive manner
- Proven Ability to answer customers’ questions and give information regarding the flights
- Verify proper identifications while maintain a steady organized pace checking-in passengers
0-5 years of experience
Selling tickets to the clients in person as well as keeping track of the online ticket sales.
- Planning the travel route and keeping track of the ticket costs and travel schemes using online sources.
- Decoding the data printed on tickets to determine destination and marking tickets.
- Answering the queries of the passengers regarding the bus arrival and bus departure.
- Promoting and selling travel insurance policies recommended by the company.
- Answering to the online queries and queries of the customers on phone.
0-5 years of experience
Provide personal services to ensure the safety and comfort of airline passengers during flight
- Greet passengers when boarding and deplaning
- Serve food and/or beverages
- Direct and assist passengers in the event of an emergency, such as directing passengers to evacuate a plane following an emergency landing.
- Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
- Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
- Conduct periodic trips through the cabin to ensure passenger comfort
0-5 years of experience
Examine passenger documentation to determine destinations and to assign boarding passes.
- Prepare customer invoice and accept payment.
- Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
- Determine whether space is available on travel dates requested by customers, assigning requested space when available.
- Announce arrival and departure information, using public address systems.
- Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
- Confer with customers to determine their service requirements and travel preferences.
- Promote particular destinations, tour packages, and other travel service.
10+ years of experience
- Sales of airline tickets and responded to customer needs.
- Air Logistics- Accepted and released shipments for transportation in the US and internationally. All packages are inspected as ruled by TSA. Able to run a fork-lift
- In Flight Scheduling- Coordination of flight attendants during irregular operations and for daily flights
- Ramp- Loading and unloading of cargo and luggage in an appointed time
- Baggage Service- Assisting customers with lost baggage or items.
- Paging and food catering- Answered multiple phone lines and paged customers, ordered food for flights
- Security Ground Coordinator- Met with management to discuss new procedures introduced by TSA and enforcing those procedures with employees and customers.
0-5 years of experience
- Completed customer’ sales transactions
- Instructed customer’s to desired areas
- Examined and approved pre-paid tickets
- Assisted with keeping work area clean and safe
0-5 years of experience
Examining tickets and passes before directing passengers to the specified area for loading
- Decoding the data on tickets to ascertain destination and marking tickets
- Planning route and computing the airline ticket cost, making use of the company schedules and online rate books
- Answering the queries of the passengers regarding the arrival and departure of flights
- Making public announcements of the arrival and departure of flights using the public address system
0-5 years of experience
Was hired for summer and was kept on until winter.
- Gave tours of the historic Casino building on Catalina Island.
- Received excellent review on Yelp and Trip advisor.
- Able to handle large crowds and obtain customer satisfaction
- Helped visitors plan their visit to Catalina Island.
- Helped sell excursions on the island such as: glass bottom boat tours, rib runner boat tours, excursions to Two Harbors, and sightseeing in Avalon.
0-5 years of experience
Conduct cash and electronic sales transactions of transit products to patrons providing front-line customer service to passengers and prospective customers
- Make daily cash and check deposits of proceeds from ticket sales
- Reconciliation of transactions
- Prepare reports on daily sales receipts
- Accounts Payable and Accounts Receivable
- Complete weekly inventory reports of on-hand products sold and forecast inventory for following weeks transactions
0-5 years of experience
Examine passenger ticket or pass to direct passenger to specified area for loading.
- Plan route and calculate ticket cost, using schedules, rate books and computer.
- Interpret coded data on tickets to ascertain destination and assign boarding pass.
- Sell travel insurance.
- Announce arrival and departure information, using public-address system.
- Sell and assemble tickets for transmittal or mailing to customers.
- Answer inquiries made to travel agencies or transportation firms.
- Check baggage and direct passenger to appropriate location for loading.
0-5 years of experience
Checking-in passengers for international, passport controlled flight and verifying travel documents.
- Assists passengers with ticket reservations, cancellations, alterations, baggage and boarding passes.
- Assists with complex issues related to denied boarding, overbooked flights and rebooking for cancellations.
- Welcome service, receiving, directing and informing incoming passengers.
- Ensures FAA, Company and airport regulations are followed.
- Facilitates boarding and deplaning.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
