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Toll Collector Resume Samples
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6-10 years of experience
Collected money and gave patrons change for the toll fee.
- Documented information on sign through log.
- Gave resolution to patron issues in compliance with company policies.
- Trained new employees in company policies and procedures.
- At end of shift balanced cash and recorded money received.
0-5 years of experience
Assessed and collected cash fares from traveling patrons.
- Provided customer service and travel information to motorists.
- Followed NJ Turnpike Authority policies and procedures.
- Classified vehicles by number of axles and entered into the automated system database.
- Entered and retrieved entry ticket information.
- Composed and modified collector reports.
- Utilized basic mathematical skills and accounted for monies received.
0-5 years of experience
- Received and made change. Operated a toll booth in a polite and efficient manner.
- Maintained accountability for each transaction, equipment, supplies and funds assigned or collected during the tour of duty.
- Prepared clear and concise reports of daily work activity.
6-10 years of experience
Receive and disburse money; usually involves use of electronic touch screen register.
- Greet customers entering booth; ensure excellent customer satisfaction.
- Issue receipts and change due to customer.
- Responsible for $2K during shift; count money in cash drawer at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Supervise co-workers as a senior toll-collector on the midnight shift when no Plaza Supervisor is present.
0-5 years of experience
Worked to process toll transactions for customers using the toll road handling cash transactions and reconciling the drawer at the end of shift
- Reported traffic incidents to the local authorities
- Managed routine and daily documentation with regards to county policy
- Used effective communication skills to provide info about obtaining EZ tags
0-5 years of experience
To collect motorist tolls charges for crossing City bridges.
- Responsible for money and tickets for assigned areas.
- Collect toll money and tickets from motorists change as required stamps receipts, Sell toll tickets book: receives accounts for monies; assesses appropriate toll; records on counter.
- Provide information and directions for motorists.
- Counts and rolls money collected, counts tickets, and prepares daily reports.
- Assisted with customers request and exchange information with them
0-5 years of experience
- Collected funds from Turnpike patrons and provided excellent service
- Maintained a welcoming and friendly attitude with patrons
- Maintained an accurate account of monetary funds
0-5 years of experience
- Collected tolls for road improvement on the Florida Turnpike.
- Trustworthy with collect money.
- Helped customers with directions to the Orlando metro area and South Florida.
6-10 years of experience
Provide courteous, professional service to travelers – assist with directions and general area information.
- Accept and process toll charges and fair tickets, determining vehicle classification as needed.
- Collect and process driver information including license number for pay by mail.
- Balance cash at end of each shift and prepare draw deposit for pick up.
- Respond to and assist in emergency situations.
0-5 years of experience
Communicated effectively with public
- Enforced rules and regulations to pertinent toll collections
- Made changes, prepared and issued machine-printed or handwritten charge tags and cash receipts as required.
- Actively watched for counterfeit, foreign or mutilated funds.
10+ years of experience
According to vehicle classification, assess, collect, and register tolls with form of cash.
- Make change and prepare and issue machine-printed or handwritten charge tags and cash receipts as required.
- Direct traffic and give information to the public regarding points of interest and traffic directions.
- Appear and testify in court in the prosecution of law violators.
- Enforce special rules and regulations pertinent to toll collections and the safety of property.
- Prepare reports.
0-5 years of experience
Collect and record tolls from boarding vehicles and/or pedestrians
- Performed routine manual work aboard a state owned marine vessel
- Served as a lookout to assist in safe navigation of vessel
- Record cash received and made daily deposit
- Record information necessary to report claims
- Active Member of ASPA (American Society for Public Administrators), Louisiana Chapter 114
0-5 years of experience
- Ensure all toll stations are operational and up to date to allow employees to assist drivers efficiently during each shift
- Forecast toll collector schedules on a weekly basis to ensure proper coverage at all of the toll stations
- Utilize Microsoft Word, Outlook, Excel and PAMS on a daily basis to communicate and complete necessary tasks
- Balance cash draws daily for each employees and maintain an average vault safe balance of $7,000
- Manage an productive team of 3 toll operators each shift to ensure customers are being assistant efficiently
0-5 years of experience
Collects toll charged for use of bridges, highways, or tunnels by motor vehicles, or fare for vehicle and passengers on ferryboats: Collects money and gives customer change.
- Collects toll and fare tickets previously purchased
- At end of shift balances cash and records money and tickets
- May sell round-trip booklets
- May be designated according to place of employment as Toll-Bridge Attendant; or type of fare as Vehicle-Fare Collector
- May admit passengers through turnstile and be designated Turnstile Collector
0-5 years of experience
According to vehicle classification, assess, collect, and register tolls in the form of cash, charge account, and ticket for all types of vehicles passing through an assigned toll lane.
- Make change and prepare and issue machine-printed or handwritten charge tags and cash receipts as required.
- Verify the validity of charge plates and various types of tickets, and confiscate those which are found to be invalid.
- Watch for counterfeit, foreign, or mutilated monies.
- Prepare a daily report of collections and commute book sales and inventory.
- Enforce special rules and regulations pertinent to toll collections and the safety of property and bridge traffic.
6-10 years of experience
- Able to explain directions and instructions thoroughly
- Help patrons utilize the 7 Days to Pay missed toll program and pay missed tolls online
- Always smiling and willing to help
- Awarded a 5 year service pin in 2012 for continuing with the company.
0-5 years of experience
Classify all types of vehicles and collect tickets and tolls in the form of cash and credit transactions.
- Ensure that ticket machines and sensors are functioning properly.
- Balance cash and prepare a daily report of payments received.
- Direct traffic and give information to the public regarding points of interest and traffic directions.
- Watch for designated vehicles and persons.
0-5 years of experience
Collects toll charged for use of bridges, highways, or tunnels by motor vehicles, or fare for vehicle.
- Operates a two-way radio communication station in toll booth to summon law enforcement officers or supervisory assistance and to receive instructions.
- Prepares reports concerning incidents that have occurred during the shift as required, at end of shift turn in cash for end of day deposits
- Identified self and logged collections discrepancies that will be handed off to the Toll Supervisor research and resolution team.
6-10 years of experience
Access and collect tolls from motorist, give change to motorist/passenger and issue receipts.
- Balance cash collected and create records of the tickets and money received at the end of every shift.
- File reports against motorists who refuse to pay the toll or who behave in an inappropriate manner.
- Work closely with law enforcement officials in tracking down illegal vehicles.
0-5 years of experience
- Responsible for collecting money and validating tickets
- Provided customers with the proper guidance when it came to situations dealing with money and directions
- Demonstrated the ability to handle money, meet with customers, and prepare daily reports
0-5 years of experience
Collects toll charged for use of highways, by motor vehicles.
- Collects money and gives customer change.
- Answer customers questions, and provides information on procedures or policies.
- Assist customers by providing information and resolving their complaints.
- Request information or assistance using paging systems.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- At end of shift balances cash and records money received.
0-5 years of experience
Collects toll charged for use of highways, by motor vehicles.
- Collects money and gives customer change.
- Answer customers questions, and provides information on procedures or policies.
- Assist customers by providing information and resolving their complaints.
- Request information or assistance using paging systems.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- At end of shift balances cash and records money received.
0-5 years of experience
Collects toll charged for use of highways, by motor vehicles.
- Collects money and gives customer change.
- Answer customers questions, and provides information on procedures or policies.
- Assist customers by providing information and resolving their complaints.
- Request information or assistance using paging systems.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- At end of shift balances cash and records money received.
6-10 years of experience
Responsible for contributing to agency objectives by ensuring the accuracy of support activities within the organizational units.
- Obtained and exchanged information, referring inquiries to the appropriate source, or responding to questions from state employees or members of the general public.
- In charge of collecting toll money, giving change to the motorist/passenger, and issuing receipts
- Prepares a summary of all cash transactions at the toll station for later audit and accountability.
0-5 years of experience
Direct and monitor toll collector activity to ensure compliance with procedures and policies; ensure toll lane coverage/adequate number of toll collectors. Ensured collectors receive proper rest and meal breaks.
- Issued change funds, supplies, and equipment to collectors for work shift assignments.
- Prepare operational reports as required; monitor operation of toll equipment to ensure proper revenue collection.
- Perform security and safety related duties as required by procedures, including proper transfer of money.
- Follow rules and regulations of State and DOT.
6-10 years of experience
- Provide exceptional customer service
- Collect toll fee for use of bridges, highways, or tunnels from various interchanges by motor vehicles
- Document all incidents in a timely and accurate manner
- Determine vehicle classification and log information in the [company name] data system
- File reports against motor vehicles who refused to pay tolls
- Balance cash and tickets received, create records of exceptions, money handled and total tallied tickets
10+ years of experience
Acting Senior Toll Collector covering for absent personnel
- Responsible for overseeing shift operations for 8 employees
- Managing employee breaks and covering lunches
- Reconciling banks and filling overtime
- Preparing a daily report of unusual occurrences
- Assisting the public with problems associated with toll operations
0-5 years of experience
Entrusted with the collection and deposit of tolls and change.
- Responsible for maintaining toll lanes bank and safety procedures
- Providing customers with assistance in regards to directions, answering questions and providing any help for auto
- Listening to radio broadcast for emergency messages such as weather reports or law enforcement statements and relaying appropriate information to customers.
- Working along with coworkers to trouble shoot and resolve problems that may arise while still adhering to guidelines of Thruway Authority
0-5 years of experience
Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Answer customers’ questions, and provide information on procedures or policies.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Compute and record totals of transactions.
- Responsibilities in the collections of proper toll amount for each motor vehicle operator.
10+ years of experience
Operate the Authority’s toll collection equipment according to procedure
- Accurately classify vehicles and collect proper toll amounts from motorists
- Accurately make change for various US bill denominations in a timely manner, issue receipts when necessary
- Accurately complete operational reports reflecting toll lane activity. At end of shift, balance cash and prepare cash deposits for monies collected and tickets received
- Speak and understand English proficiently to effectively communicate with motorists and respond to inquiries in a courteous, professional and helpful manner
- Provide on the job training to newly hired toll collectors and existing employees when required
- Performs the responsibilities of the toll collector supervisor when required
0-5 years of experience
Assess, collect, and register tolls in the form of cash tickets and charges.
- Direct traffic and give information to the public.
- Enforce special rules regarding toll collection and safety of bridge traffic and property.
- Prepare written reports, take complaints, and may act as first responder.
- Prepare collections for bank deposit.
6-10 years of experience
- Interacting with numerous amounts of people
- Constantly dealing with high amounts of money
- Giving directions
- Addressed all guest complaints and referred any escalated situations to management.
- Documented any observed safety hazards and reported them to management immediately.
- Addressed all member concerns with patience.
0-5 years of experience
- Collected fares from customers
- Eliminated problems-problem solver
- Provided customer service
- Portrayed patience, leadership skills, works well with others
0-5 years of experience
Classifying vehicles and collecting tolls from NJTPK patrons.
- Accounting of personally collected and assigned funds.
- Maintaining working knowledge of toll collection operating
- Maintaining good public relations with NJTPK patrons.
- Handling situations that might arise with NJTPK patrons.
- Ability to interact in a team working environment.
- General office duties and computer and math skills.
- Cash handling experience.
0-5 years of experience
Collect tolls from all motorists
- Balance the cash and create records of the tickets and money received from the motorists
- Filing reports against motorist that refuse to pay toll
- Working closely with law enforcement officials
- Aid in road emergencies involving motorist
- Assist motorist in trouble shooting issues concerning Ez Pass transponders
- Responsible for providing information and directions to customers on local events and surrounding areas
- Provide feedback to supervisors on traffic updates and or issues
0-5 years of experience
- Worked in fast-paced environment
- Proficient in multi-tasking
- Assisted customers quickly and courteously
- Acted professionally with irate and confused customers
0-5 years of experience
- Collects toll charged for use of bridges, highways, or tunnels by motor vehicles
- Accepts toll and fare tickets previously purchased
- At end of shift balances cash and records money and tickets received
- Instructs drivers on proper lane switching for plaza and prefigures future toll fares
- Maintain cleanliness of Toll booth and assigned lane
0-5 years of experience
- Collects toll charged for use of bridges, highways, or tunnels by motor vehicles, or fare for vehicle and passengers on ferryboats: Collects money and gives customer change.
- Accepts toll and fare tickets previously purchased.
- At end of shift balances cash and records money and tickets received.
- May be designated according to place of employment as Toll-Bridge Attendant; or type of fare as Vehicle-Fare Collector.
- May admit passengers through turnstile and be designated Turnstile Collector.
0-5 years of experience
- Collect proper toll amounts and ensure accuracy in collection.
- Evaluate authenticity of all currency notes and impound counterfeit notes.
- Occasionally designated according to place of employment as Toll-Bridge Attendant; or type of fare as Vehicle-Fare Collector.
- Provide answers to customer inquiries pleasantly.
- Balance cash and records of monies and tickets received at end of shift.
0-5 years of experience
- Collects toll charged for use of bridges, highways, or tunnels by motor vehicles, or fare for vehicle and passengers on ferryboats: Collects money and gives customer change.
- Accepts toll and fare tickets previously purchased.
- At end of shift balances cash and records money and tickets received.
- May sell round-trip booklets.
- May be designated according to place of employment as Toll-Bridge Attendant; or type of fare as Vehicle-Fare Collector.
- May admit passengers through turnstile and be designated Turnstile Collector.
0-5 years of experience
- Accurately classify vehicles, collecting tolls and providing change to motorist traveling through a toll lane.
- Complete accurate operational reports and balance cash deposits for funds collected and tickets received.
- Proficiently operate all sorts of toll collection equipment including computer terminals, calculators and printers.
- Issue receipts to motorists and write insufficient funds slips.
- Accurately complete operational reports reflecting toll lane activity.
- At the end of shift, balance cash and prepare accurate cash deposits on monies collected and tickets received.
6-10 years of experience
- According to vehicle classification, assess, collect, and register tolls in the form of cash, charge account, and ticket for all types of vehicles passing through an assigned toll lane.
- Make change and prepare and issue machine-printed or handwritten charge tags and cash receipts as required.
- Verify the validity of charge plates and various types of tickets, and confiscate those which are found to be invalid.
- Prepare a daily report of collections and commute book sales and inventory.
- Direct traffic and give information to the public regarding points of interest and traffic directions.
- Enforce special rules and regulations pertinent to toll collections and the safety of property and bridge traffic.
6-10 years of experience
- Responsible for collecting toll money
- Provide directions when necessary
- Responsible for counting safe when on Plaza Relief.
- Responsible for making cash deposits at the end of shift.
- Responsibilities also include Station Detail (ie. cleaning, garbages, moving ticket boxes from back room into station building)
0-5 years of experience
- Greeted drivers in a friendly manner
- Collected toll charges for use of highway by motor vehicles
- Issued change due to drivers
- Balanced cash drawer at the end of each shift
10+ years of experience
- Responsible for maintaining good public relations with patrons of the authority.
- Personally responsible for accounting of collected or assigned funds.
- Relieved the previous toll collector and opened the lane for traffic.
- Responsible for collecting and classifying tolls (currency, tickets and other) from patrons.
- Provided the proper change and the correct denomination of bills and coins.
- Assisted patrons with clear, accurate, concise directions without causing unnecessary delay in the flow of traffic.
- Supported when needed the state police in reporting accidents and stranded motorists.
- Submitted the proper forms for unusual occurrences. (lost ticket, patron without funds)
- Responsible for operating computerized toll collection equipment.
- Report any malfunction of automatic toll equipment.
0-5 years of experience
- Count start-up funds to ensure proper balance amount to commence the business day.
- Collect money and return change to customers at assigned toll booth.
- Complete paperwork at end of shift to ensure proper accountability for the work day.
- Make end of day deposit.
0-5 years of experience
- Collect toll and classify vehicles accordingly
- Assist travelers with directions
- Count, document, and deposit all money and tickets collected
- Inform sergeant of all non-payments and any unusual highway activity
- Maintain an accurate change fund
0-5 years of experience
- Accurately count, dispense and account for all toll transaction monies and other receipts
- Correctly use equipment pertinent to toll collection job functions
- Accurately complete all required reports and forms
- Be courteous to motoring public at all times and answer questions posed by the public concerning road and weather conditions as well as travel information.
0-5 years of experience
- Customer focused
- Collects toll charged for use of bridge
- At end of shift balances cash and records money and tickets received
- May be designated according to place of employment as Toll-Bridge Attendant; or type of fare as Vehicle-Fare Collector
Toll Collector Duties and Responsibilities
We examined several job postings and found that most toll collectors share similar core responsibilities:
Collect Toll Payments The main duty of a toll collector is taking payments from customers for their tolls. A toll collector verifies the amount the customer owes, collects cash payment, and makes change for each customer. In this aspect of the role, the toll collector also maintains records of cash payments and records information about non-paying drivers so that the department can take appropriate action.
Provide Customers with Receipts Toll collectors frequently need to provide customers receipts for tolls they pay. Many drivers and commuters deduct some portion of their toll payments from their income taxes, so the toll collector needs to provide these customers with accurate payment records and dated receipts.
Calculate Toll Amounts Additionally, toll collectors need to calculate amounts due for passenger vehicles, tractor trailers, and motorcycles, each of which may have different toll amounts depending on vehicle type and weight. The toll collector makes calculations to determine amounts due based on the number of axles, reported vehicle weight, and freight type for tractor trailers.
Give Drivers Directions In some cases, toll collectors may need to provide customers with directions if asked. A driver may need information about the distance between a toll booth and the next exit, for example, or may need to know which way to turn once they leave the off-ramp. This part of the job requires toll collectors to have a good handle on local roads and services and the ability to effectively communicate instructions to others.
Open and Close Toll Booth Finally, toll collectors follow proper procedures for opening and closing the toll booth. This frequently includes counting cash drawers at the beginning and end of the shift, reconciling receipts with payments received, and preparing reports on driver volume or incidents that occur during the shift. The toll collector also ensures that their replacement can access the booth or otherwise closes and locks the booth during non-peak hours.
Toll Collector Skills and Qualifications
Toll collectors are public-facing employees of a state’s department of transportation or other organizations, collecting tolls for vehicle travel on highways and bridges. Most workers in this role have at least a high school diploma and the following skills:
- Customer service – toll collectors frequently interact with drivers, so they need solid customer service skills and should be able to answer questions and maintain a personable demeanor
- Cash handling – because customers pay tolls in cash, toll collectors need excellent cash management skills and should be able to successfully make change and balance cash drawers at the end of a shift
- Communication skills – toll collectors need effective communication skills and should be particularly good at verbal communication while talking to customers and to coworkers
- Attention to detail – toll collectors need to make calculations and determine toll amounts based on vehicle types, so they should have a high level of attention to detail
- Reliability – this role frequently requires toll collectors to work in inclement weather and make it to the tolls despite difficult conditions, so they should be reliable and able to deal with changing road and weather conditions
Toll Collector Education and Training
Toll collectors do not need any formal education, although they do need at least a high school diploma or GED. In addition, toll collectors may need to pass civil servant examinations as required by their state or jurisdiction. There are some opportunities for on-the-job training in this role as toll collectors learn the procedures of the position. Prior customer service and can also help toll collectors find employment.
Toll Collector Salary and Outlook
Toll collector salaries can depend largely on the state in which the toll collector works, since each state’s department of transportation determines pay rates for workers in this role. According to Glassdoor, toll collectors earn an average annual salary of $24,220, and hourly rates for some specific states range from $12 per hour to over $20. This adheres closely to salary ranges determined by PayScale, which estimates that toll collectors earn an average hourly rate of $12.62. While the Bureau of Labor Statistics (BLS) does not provide job outlook estimates for toll collectors, it is worth noting that many states are switching to automated toll collection systems, which may slow employment growth in this role.
Helpful Resources
We searched the web and found several resources if you’d like to learn more about starting a career as a toll collector:
“New York State Toll Collector Sample Quiz” – take this practice quiz to learn about customer service best practices, toll calculation for various vehicle types and distances, and cash handling procedures
Jobs That Matter: Find a Stable, Fulfilling Career in Public Service – this book explores careers in public service, which include toll collectors who work for state departments of transportation
“Oakland at Work: A Day in the Life of a Bay Bridge Toll Collector” – in this article, a toll collector talks about a typical day on the job, including the challenges and opportunities that the job provides
Public Service Ethics: Individual and Institutional Responsibilities – read this book to learn about ethical considerations related to working in the public service sector
Transportation Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
