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Truck Dispatcher Resume Samples
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6-10 years of experience
Responsible for daily distribution of 10,000 product units to major grocery stores along the Wasatch Front.
- Created a check and balance system that improved distribution process for drivers and receivers by 35%.
- Structured product orders for trucks that ensured efficient loading and deliveries.
- Updated individual grocery store scanners for accurate monthly pricing which improved delivery time.
- Strong 10-key skills with 10,000 key strokes per hour.
- Volunteered to coordinate company functions such as the annual picnic and holiday parties.
0-5 years of experience
Managed scheduling and communicated information to crew and field personnel; organized and tracked relevant information as per customers’ requirements using Key’s Work Management System.
- Maintained paperwork and price tickets, posted logbooks (including driver hours), and recorded mileage according to established guidelines.
- Followed-up with supervisors and customers on services rendered, strived for continuous improvements.
- Prepared and processed orders, and maintained all necessary supplies, ensured a smooth functioning.
- Distributed and tallied timecards, and truck books, collected pre- and post-trip reports, and referred any irregularities to the Management for a timely action.
10+ years of experience
Contracted truck loads for up to ten over the road truck drivers on a daily basis with numerous freight brokers
- Dispatched drivers on contracted loads by relaying pickup and delivery information as well as routing
- Maintained professional relationships with customers via phone and email
- Prepared and filed all quarterly tax forms
- Processed weekly payroll via Quickbooks
- Processed weekly invoices via Quickbooks
- Provided administrative support to the owner
- Managed a high paced office by self-motivating and multi-tasking
10+ years of experience
Effectively dispatched transport vehicles for delivery of masonry products to customer job sites/yards
- Received, prioritized & processed customer orders via phone, email, & fax
- Provided informed directions & specific instructions for drivers regarding material placement
- Interacted with in-depth ability to please cash customers & account customers
- Prepared & processed accurately detailed delivery tickets for truck drivers
- Processed customer orders with great skill for yard crew to prepare for shipment
- Developed delivery time schedules for customers & salesmen
- Determined & ordered masonry accessories for customers as needed
- Positively motivated outside yard crew & truck drivers
0-5 years of experience
Responsible for dispatching trucker driver, Prepare their paperwork so they can be load and unload properly.
- Developed and maintained strong relationship with customers and carriers to meet with the customer’s goal and requirement.
- Train and assign jobs for employees as per individual skill and review employees performance periodically.
- Perform all duties of manager in absence or when necessary to ensure routine performance and operation of all activities of company.
0-5 years of experience
Scheduled drivers to pickup or deliver loads to customers or vendors.
- Kept records, monitored driver daily logs for errors or violations.
- Recorded and maintained files and records of customer requests, work or services performed, charges, expenses, and inventory.
- Followed DOT regulations, Hazmat federal regulations, complied with safety regulations and hours of services.
0-5 years of experience
Utilized Mtech system to make feed loads
- Selected and sent loads
- Supervised drivers schedule to maximize production
- Helped make feed mill 2nd most productive in the nation
0-5 years of experience
Scheduled drivers pick up and drop off load locations for the organizations customers and vendors.
- Monitored drivers’ daily logs for errors or violations.
- Conducting an over the phone pre-screening, application and interview for all desired drivers and explaining position requirements.
- Managed drivers’ hours of service and dispatched loads accordingly.
0-5 years of experience
Daily pick up and delivery coordination of customer’s service requests
- Confirm the completion of calls and responded promptly to messages or cancellations
- Assist drivers in meeting their maximum potential while maintaining delivery time specifications
- Provide effective communication between the customer and driver when truck issues arise with freight on board
- Sole dispatcher for the American Hotels account in the Twin Cities Metro
- Increased the average overall on-time percentage from 75% to 95%
6-10 years of experience
Perform administrative duties including preparing an excel spreadsheet monthly for end of the year tax preparation
- Responsible for communicating with the truck driver via phone or computer for dispatching information
- Responsible for keeping track of the driver’s location and number of hours driven to make sure he leaves and arrive on time for scheduled freight appointments
- Contact agents daily about loads posted on LandStar’s load board
- Check driver’s log book daily and weekly for accuracy and keep driver posted on updated DOT regulations
0-5 years of experience
Contacted customers to give the time of delivery, and verify correct information
- Coordinate, monitor and ensure the successful delivery of the company retail customer’s merchandise
- Oversee, monitor and keep an ongoing communication of activities with the independent contractors
- Follow up with customers on their deliveries and Resolve any problems and/or obstacles that could interfere with the timely completion of the scheduled delivery
- Enter account billing for delivery drivers pay from all deliveries, and other extensive office duties as assigned
0-5 years of experience
Responsible for monitoring and recording freight deliveries and transportation.
- Dispatch goods to be transported in designated tuck.
- Communicate with driver to give dispatch instructions
- Communicate with customers/customer service departments regarding scheduling appointments and problems that arise with pick up or delivery of loads; works to ensure customer is satisfied
- Monitor equipment to move it as quickly as possible to reduce per diem costs for empty equipment
- Coordinate with other terminals to meet customer needs and ensure all pick ups are made
0-5 years of experience
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
- Schedule and dispatch workers, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Tracked the working hours of the employees and submitted the same to the payroll department
- Provided high quality of customer service as well as gave suggestion to arrange vans for long travel
0-5 years of experience
Dispatched Inter modal and Van runs for Military house hold goods
- Scheduled Pier appointments for imported and exported freight
- Scheduled FedEx, UPS and DHL pick ups for office
- Created Settlement Sheets in Microsoft Excel program to prepare and fax weekly payroll to corporate office for drivers
- Created Import and Export cards for easier load tracking
0-5 years of experience
- Scheduled job assignments and maintained an accurate record of assignments
- Effectively communicates through radios and telephones to drivers.
- Responds and acts efficiently and professionally to resolve client concerns and notifies management of issues
- Perform other job related duties as assigned.
0-5 years of experience
Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
- Schedule and dispatch workers to appropriate locations, according to customer requests, specifications, or needs, using a Samsung Tablets.
- Prepare daily work and run schedules.
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
- Order supplies or equipment and issue them to personnel.
- Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
0-5 years of experience
Received and counted stock items, and record data manually or using computer.
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, or storage yards.
- Verified inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
- Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
- Cleaned and maintained supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
- Examined and inspected stock items for wear or defects, reporting any damage to supervisors.
0-5 years of experience
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Comply with federal, state, and company policies, procedures, and regulations.
- Classify, record, and summarize numerical and financial data to compile and keep financial records using journals, and ledgers or computers.
- Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
- Access computerized financial information to answer general questions as well as those related to specific accounts.
- Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
0-5 years of experience
- Answered all incoming calls for the auto shop, transferring to the appropriate team
- Assisted customers in receiving a quick and friendly tow or service call
- Worked with insurance firms’ emergency roadside assistance personnel to arrange for our service
- Dispatched tow truck drivers, providing driving directions when needed
- Helped the service desk write up orders and secure part
0-5 years of experience
Responsible for receiving and transmitting pure and reliable messages, tracking vehicles and equipment, and recording other
important information.
- Provide logistic and dispatching support for calls from other dispatchers.
- Coordinate and manage the most efficient loads to remain cost effective as a company.
- Responsible for keeping records, monitoring driver daily logs for errors or violations, and the monitoring of both drivers in relation to their remaining hours of service and equipment as to its availability.
- Responsible for tracking weather condition for each applicable driver and provide updates as needed.
- Responsible for relaying work orders, route rescheduling and assisting the driver with any inquires.
- Provide logistic and dispatching support from calls and inter-office emails.
- Responsible for scheduling shipments and notify customers of arrival schedules, dealing with customers and coordinate
0-5 years of experience
- Handled LTL and container freight dispatching with both company drivers and owner operators
- Managed driver pay as well as all demurrage and per diem for the ports in Seattle, Portland, Longview, and Tacoma.
- Maintained open communication with customers and drivers eliminating any issues.
0-5 years of experience
Input an extensive amount of data into a computer program called “Axon”.
- Was responsible for all bills brought in for the OTR (over the road) department.
- Took all incoming calls and transferred them accordingly.
- Ordered permits and COMDATA advances for drivers.
- Booked and made appointments for both incoming and outgoing loads of steel.
- Monitored the computer network and performed maintenance on all computers in the office when needed.
0-5 years of experience
Direct fleet of truck and trailers hauling food-grade, industrial materials.
- Manage 100+ trucks and trailers.
- Plan operation and inventory control for transportation-related functions of pick & pack, temporary holding, and material transfers.
- Ensure ongoing and consistent customer satisfaction by providing on-time delivery and follow up.
- Manage territory in California, Arizona, and Texas.
0-5 years of experience
I worked this position through an employment agency on a temp basis until the assignment ended. I was responsible for dispatching 36 drivers daily. I used TMW dispatching system as well as PC Miler software to maximize the profits of each load while minimizing loss.
- Maintained open communication with drivers and co-workers.
- Excellent understanding of the transportation and Logistics industry.
- Knowledgeable on TMW system and PCMILER
0-5 years of experience
Acquired loads for trucks
- Handled bills of lading
- Completed data entry
- Assisted companies and drivers
- Acquired permits for oversized and overweight loads
- Assisted with driver hiring
0-5 years of experience
Got load information from brokers and input it into our computer system
- Used load information in system to dispatch tucks to pick up and delivery
- Kept track of trucks via GPS to make sure they were able to make appointments
- Called the warehouse where the truck was heading to reschedule appointments if needed
- Gave brokers information regarding the trucks location and status
- Called both brokers and drivers every day to make sure everything was going smoothly
0-5 years of experience
- Worked as a truck dispatcher/broker.
- Assigned trucks for pickups and delivery.
- Negotiated rates with customers and carriers.
- Facilitated in day to day operations with other companies.
0-5 years of experience
Dispatch export freight to dray carriers for loading via railways
- Rail bill cargo for their proper load port destinations
- Monitor inland cutoffs to insure timely and proper loading for vessel cutoffs
- Arrange for loading of vessels for high volume ports
- Provide customer service and handle problem resolutions as needed
Truck Dispatcher Duties and Responsibilities
Meeting the daily responsibilities of this occupation requires that truck dispatchers complete several tasks in the course of their workday. We have examined several job listings for truck dispatches and found that the below job responsibilities are among those most commonly desired:
Arrange for Package Deliveries and Pickups In their main role, truck dispatchers schedule deliveries and pickups. They communicate with customers to arrange times for shipments to be picked up and schedule deliveries by creating a pre-determined route. They make numerous changes to this route throughout the day as dictated by customer requests and shipment arrangements.
Create Shipping and Dispatch Documents Truck dispatchers are often required to maintain records of dispatched calls, driver routes, delivery and pickup times, and truck repairs and maintenance. They also log customer shipping schedules and complaints and maintain details of route changes. In addition, truck dispatchers might keep records of driver training sessions and CDL and other requirements.
Generate Freight Bills and Invoices It is often up to truck dispatchers to create billing and invoice documents for shipments. They are responsible for ensuring that drivers receive any necessary documents before making a pickup. They also invoice customers for payment of shipment pickups and handle all issues regarding charges for these services.
Truck Dispatcher Skills
Most employers list strong communication, organizational, and interpersonal skills as among those that are most important for truck dispatchers. In this role, professionals must be able to effectively communicate with drivers, vendors, managers, customers, and other dispatchers; strong written communication skills would be vital in producing the reports generated in this position. Truck dispatchers are expected to work independently, with little or no supervision, and possess strong decision-making, problem-solving, time management, and analytical skills. Besides these vital skills, it is important that truck dispatchers possess the following abilities:
- Arranging package pickups and deliveries
- Setting up truck routes and making adjustments to trucking schedules and routes as needed
- Creating dispatching reports, billing reports, and vehicle maintenance logs
- Reviewing drivers’ logs for accuracy and errors
Truck Dispatcher Salary
According to the most recent statistics presented by the BLS, truck dispatchers earn an annual median salary of $37,940, with those in the lowest 10th percentile earning $23,2160 and top earners realizing median wages of $63,420. Truck dispatchers working for government offices or specialized freight companies tend to earn the highest salaries in this field. Truck dispatchers working in North Dakota ($52,510), Illinois ($49,280), and Washington ($48,920) are paid the highest mean annual wages in the country, trailed closely by those in Alaska ($48,840) and New York ($47,870).
Truck Dispatcher Resources
Below you will find several resources to give you further insight into being a truck dispatcher. It is often helpful to explore additional resources to get a better idea of what is involved in a specific occupation and to learn whether that occupation is for you:
National Association of Small Trucking Companies (NASTC) – Established in 1989, this organization provides current news about safety, technology and administrative programs that could be of interest to truck dispatchers.
American Trucking Association (ATA) – A leading association offering up-to-date details about transportation safety and best practices that is worth being reviewed by truck dispatchers.
American Trucker Magazine – Although focusing on drivers, this online publication contains articles and news about current trends and regulations in the trucking industry that can prove useful to truck dispatchers.
Truck Dispatch Manual 2018 – Aimed at both owner-operators and truck dispatchers, this book explores the various responsibilities and practices of this profession. It covers everything from customer service skills to freight handling.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
