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Corporate Travel Agent Resume Samples
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0-5 years of experience
Provided corporate travel assistance to employees from over 100 different companies
- Specifically handled high level accounts which included many top fortune 500 companies
- Provided technical support and navigational assistance to users of the [company name] branded online booking engine CTO (Corporate Travel Online)
- Initiated, Investigated and resolved customer service issues
- Was a committee member on the customer and employee satisfaction team
- Assisted with new hire orientation
- Trained new hires on the SABRE reservation system and mentored them for four weeks after training
- Assisted Team Leaders in compiling, organizing and reporting data related to team statistics
0-5 years of experience
Served as a customer service supervisor and liaison between corporate clients, airlines, and hotels.
- Resolved complaints, providing fast and accurate response to client issues.
- Approved and processed refunds and credits.
- Worked extensively with hotels and airlines to waive “no show” fees.
- Successfully resolved debit memos resulting in savings between $20K and $30K; recovered monies owed company due to fraud and credit card rejects.
- Monitored and evaluated performance of other agents including bonus recommendations.
0-5 years of experience
Responsible for booking corporate travel for the top 200 executives within [company name] while using the computer reservation system, Worldspan. Additional sales associate responsibilities covered ordering merchandise, giving instructional classes on blind and wallpaper installation and assisting customers with interior design needs.
- Identified and promoted to the VIP Travel due to strong customer service skills.
- Trained, introduced to clients and professionally developed a new travel agent.
- Provided in home consultation.
- Identified out of 70 employees as Employee of the Month.
0-5 years of experience
Provided customer service to business travelers in regards to air, car, and hotel arrangements.
- Produced 200+ business travel transactions on a monthly basis.
- Assisted in the implementation of company’s online booking process.
- Awarded Peak Performer in 2003.
0-5 years of experience
Supervised domestic team of 35 employees, and assisted domestic team leader in daily management activities
- Trained and coached new associates
- Oversaw daily and monthly agent reports detailing errors and edits
- Participated in the setup of new offices around the country
- Responsible for customer service of travelers
0-5 years of experience
Assisted and supported administrative and executive personnel, by phone and email, in providing domestic/international travel arrangements for ACS VIP’s and all ACS business travelers.
- Booked air, hotel, car, and limousine using the Orbitz web site, modified air reservations, booked complex international itineraries, and manually booked Amtrak reservations utilizing the Apollo reservation system.
- Successfully contributed to minimizing company costs due to thorough research of air, hotel, and car rental options.
- Communicated daily with airlines in behalf of travelers concerning schedule changes and conducted conference call to include the traveler as needed.
- Created and stored written documentation of all communications and transactions in the Apollo system.
- Was consistently requested to assist an executive assistant and exclusively requested to make travel arrangements for an ACS CEO for the government division.
- Corresponded daily with executive personnel using MS Outlook to compile travel reports as requested and received several letters of commendation for excellent service.
0-5 years of experience
International Division
- Established sales in air, hotel, car, group, and corporate planning.
- Increased sales though expert customer service and repeat business. 1,000,000
- Completed travel expenses, made travel arrangements. Keep a daily calendar of company projects and schedules. Assisted clients with Clique book online.
- Build a larger clientel that travels for business and created package deals with flight, hotel and car rentals.
- Helped to secure corporate travel rates from numerous airlines.
- Collaborated with airlines, hotels and car rental agencies to arrange contracts.
0-5 years of experience
Managed travel for corporate employees by arranging domestic and international itineraries.
- Participated in management and team building workshops.
- Quality control specialist, adjusting, updating and maintaining computer based information system. Trained agent in error avoidance techniques for account efficiency.
- Developed and maintained system for client profiles (ProfileSync).
- Trained administrative assistants and clients on the use of computer based information management systems.
0-5 years of experience
- Implemented policies and procedures in the travel industry.
- Managed bookings for all travel aspects domestic and international for approximately 50 travelers.
- Generated refunds and follow up for results, processed exchanges.
- Assisted in the accounting department reconciling debit memos.
Corporate Travel Agent Duties and Responsibilities
While a corporate travel agent’s day-to-day duties and responsibilities are determined by where they work, there are many core tasks associated with the role. Based on our analysis of job listings, these include:
Advise Clients on Travel Options Corporate travel agents assist clients by providing advice on the pros and cons of their numerous travel options. When cancellations, itinerary adjustments, and other unexpected circumstances happen, they suggest the best actions to take. They also offer advice concerning local weather conditions, local customs, and sightseeing attractions.
Book Travel Accommodations The primary responsibility of corporate travel agents is planning tour packages, excursions, and day trips. On behalf of employees, they book flights, rental cars, hotels, tickets, and insurance.
Resolve Customer Complaints Great corporate travel agents work well under pressure and quickly respond to customer issues. Organizations rely on these agents to resolve customer complaints and process refunds and credits when needed.
Process Employee Paperwork and Travel Payments Helping keep visas and work permits current is an essential responsibility for corporate travel agents. In some cases, travel consultants help personnel relocate to new cities, states, or countries. Travel agents advise employees on travel documents, insurance, and import/export regulations.
Manage Corporate Travel Policy Corporate travel agents strategically manage cost-effective travel policies for their entire organization. They also monitor all travel activity. These agents become go-to subject experts for any travel-related matters, and help a company meet its transportation needs. They ensure all employee travel is safe and organized according to company policy.
Corporate Travel Agent Skills and Qualifications
Corporate travel agents have excellent people skills, strong business acumen, and a talent for negotiation. Employers typically seek candidates with proven organization skills and a minimum of five years of experience booking international corporate travel. The following skills are essential to getting the job done:
- Travel planning – handling travel operations is a major responsibility of corporate travel agents
- Negotiation – corporate travel agents are expected to negotiate special rates with travel service providers
- Program management – companies expect corporate travel agents to continuously improve their travel programs
- Customer service – corporate travel agents deliver excellent customer service by using telephone etiquette and professionally handling service escalations
- Relationship building – companies expect their corporate travel agents to proactively manage relationships with travel agencies and vendors
- Financial management – corporate travel agents resolve refunds, reimbursements, debits, and money owed due to fraud and incorrect credit card charges
- Computer skills – travel agents use computers to conduct research and manage vendor relationships
- Research skills – corporate travel agents usually spend hours on the phone and computer researching the best deals to make travel arrangements for their organization
- Communication skills – since they work with high-level business clients, corporate travel agents need strong people skills and the ability to be pleasant yet adaptable
Corporate Travel Agent Education and Training
There are no formal education requirements to become a corporate travel agent, but candidates with a background in travel and tourism are especially attractive. Most corporate-level travel agents have at least an associate’s degree in travel and tourism or business. Higher-level agents may also pursue foreign language training to better negotiate deals. Many corporate travel agents work at a commercial travel agency for a number of years prior to landing a corporate position.
Corporate Travel Salary and Outlook
According to the Bureau of Labor Statistics (BLS), the median annual salary for travel agents is $36,990. The lowest 10 percent of workers earn less than $21,350. The highest 10 percent earn more than $62,320. Industry employment of corporate travel agents is expected to decline 12 percent through 2026. Demand for travel agents will decrease due to travelers’ increasing ability to use the internet to research and book their own trips. Mobile device booking is also expected to rise.
Helpful Resources
We searched the web to find the best industry resources to help you continue exploring a career as a corporate travel agent. From thought leaders to industry groups, this list is packed with opportunities to learn, connect, and engage:
The Travel Agent’s Complete Desk Reference – this one-stop resource shares critical information that travels agents use every day, including an industry glossary with over 3,200 entries
Global Business Travel Association – visit the GBTA website to connect with a leading network of business travel professionals from around the globe. Members also get exclusive access to a set of resources and tools designed specifically for corporate travel agents
American Society of Travel Agents – ASTA is the world’s largest association of travel professionals and is dedicated to the travel industry and the traveling public
The Travel Institute – get professional travel agent training and education from this leading institute, which has been educating people new to the field for over 50 years Global Institute for Travel Entrepreneurs – check out GIFTE to get coaching guidance and support to help build your new career
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
