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Tour Guide Resume Samples
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0-5 years of experience
Hosted tours in addition to various office tasks and also cashiered at the contiguous gift shop as needed, fulfilling expected sales clerk duties.
- Headed office’s operational manual revision to incorporate organizational; technological; and managerial advancements to minimize employee
- Managed the SCPRT intranet on behalf of the tour office by collecting relevant group information and constructing a reliable database of visitors.
- Led groups of 60+ people around the building; answering questions while maintaining authority through the end of the tour.
- Increased revenue by designing eye-catching displays and utilizing selling techniques to connect with potential customers, thereby closing sales.
0-5 years of experience
Organized and reorganized itinerary according to the date, weather, clients, and the situation of attractions
- Collected money from clients and engaged in transactions between customers and attractions
- Assisted clients as necessary and satisfied the needs and desires of customers
- Coordinated with bus drivers, bus companies, restaurants, and hotels
- Established personal relationship with clients, thus advertised new tours to them
- Communicated with people from different countries, of different age groups and languages
- Solved unexpected problems, such as bus fire
0-5 years of experience
Assisted sustainability manager with waste, energy, and water efficiency research
- Gave tours of the facility and communicated technical information to a wide audience
- Operated a service kiosk, answered guest’s questions about the brewing process and the local area
- Developed tour programming to enhance guest’s experiences and provided training to employees
- Made recommendations for process improvements that reduced the company’s carbon footprint
0-5 years of experience
Guide tours for guests who visited the home.
- Assisted in the planning of two year round events “Ghost Walk” and “A Victorian Christmas.”
- Learned and researched information on the history home.
- Answered phone calls from guests and other callers.
- Work the ticket office for the Ghost Walk event.
- Helped in decorating the home for A Victorian Christmas.
0-5 years of experience
Responsible for providing customers with a safe and entertaining experience over the course of a three hour zip line tour.
- Greeted and assisted customers with booking reservations and answering any additional questions both in person and over the phone.
- Collaborated with a team to produce social media campaigns to promote the company brand.
- Scheduled, trained, and oversaw employees in day to day operations.
- Prepared and reported weekly and monthly spreadsheets of office sales.
0-5 years of experience
Responsible for management and training of 10 tour guides
- Marketed and promoted city walks
- Developed and maintained relationships with international schools and universities, travel agencies, and other professional organization
- Charged with office inquiries and communication, trust fundraising, staff rosters and scheduling
- Led guided city tours in English
- Inform on history of NGO, New Delhi, and Old Delhi
0-5 years of experience
Led educational, historical and entertaining tours of the monuments, historic sites and neighborhoods of D.C.
- Spoke to over 19,500 guests on D.C.by Foot’s public “name your own price” walking tours.
- Brought to life American history, Lincoln’s Assassination, the heroes of Arlington National Cemetery and the Ghosts of Georgetown through story-telling.
- Coordinated logistics for multiday student tours in D.C. and led over 420 private tours as the top requested guide.
- Answered guests’ questions and monitored guest safety during tours on city streets.
- Built the brand and business of DC by Foot by creating new tours and content for existing tours.
- Developed relationships with student travel organizations, teachers and other guides to create additional business.
- Led specialized tours for media members, VIPs and prospective clients.
0-5 years of experience
Delivered unscripted tours of Historic Downtown Boston and Boston Harbor aboard 49 seat amphibious vehicle with dual focus on entertainment and historical accuracy
- Narrated and co-narrated between three to eight 45/90 minute tours a day
- Developed combination pre-planned and ad hoc adaptation of tour content according to traffic conditions, unexpected diversions and audience makeup (e.g. Boston locals, domestic and international tourists, families, non-English speakers, special interest groups, elementary and high school students, etc)
- Selected to be responsible for training newly recruited guides
- Received several complimentary posts on Trip Advisor
0-5 years of experience
Managed and presented city information, local culture, language and history to Japanese tour groups ranging from two to forty people
- Planned tours based on time restrictions
- Effectively communicated with customers and agents in Japanese and English
- Provided advice to travelers, regarding restaurants and optional tours, depending on their requests
- Played an active role in the welcoming, enjoyment and safekeeping of all visitors at each location
0-5 years of experience
Provided educational and entertaining tours of Las Vegas area attractions.
- Ensured that both clients and destinations were treated with utmost courtesy and respect.
- Assisted with security of each venue and oversaw safety protocols.
- Organized activities and hosted special events for adults and children.
0-5 years of experience
Lead Tour groups for up to 4 days, catered to all customer needs
- Prepared tour guide documents and designed program itineraries
- Ensured safekeeping and enjoyment of clients within sites visited
- Established good relationship with the different providers of services such as hotels, restaurant, bus company
0-5 years of experience
Selected to be a part of a marketing campaign video based on tour quality for Inside [company name] Studio Tours.
- Founded “Tour Holiday Giveaways, ” an initiative that promotes customer service by distributing gifts to guest.
- Compiled and distributed marketing brochures for various non-profit organizations across the United States.
- Assisted and coordinated events for multi-million dollar companies after regular day shifts
- Coordinated reservations for over 200 guest, while administering ticket distributions and handling customer relations and tickets sales
- Fulfilled brochure request forms from tour operators and welcome centers
- Facilitated 4 to 6 tours daily throughout the [company name] Global Headquarters with an audience around 300 people.
- Served on a 6 member team with alternating shifts from opening to closing. Shifts vary from 8 to 10 hours a day and overtime during the holiday season
- Transcribed interviews to promote travel and culture segments broadcasted to over 40 airports across the U.S.A
0-5 years of experience
Lead Tour Guide
- Trained new hired tour guides
- Spoke to perspective students and family as too why Suny Canton is the place to be, as well as what can Suny Canton offer perspective students.
- Organized files and answered office phones
- Scheduled appointments for tours.
0-5 years of experience
Ensured safekeeping and enjoyment of visitors within the property.
- Ensured that visitors are treated with utmost courtesy with all members of the team.
- Led interesting tours to various groups.
- Assisted with the security of the venue and ensured safety of audience.
- Organized and catalogued historic artifacts collected during the Intrepid’s time as an active warship and as a museum.
0-5 years of experience
Oriented the tour to all customers
- Gathered information and scheduled daily tour
- Provided a secure tour by managing details of activities
- Provided excellent customer service to represent the company
- Managed and debriefed customers’ feedback and review to the company
0-5 years of experience
Provided informative and entertaining tours on 2-4 hour hop on-hop off double-decker tours of Uptown Manhattan, Downtown Manhattan, and Downtown Brooklyn
- Accommodated passengers in a friendly and compassionate manner
- Helped coordinate touring routes with Columbia University for freshmen orientations
- Entertained fans of celebrities on tour bus appearance of the 2009 MTV Video Music Awards
- Coordinated touring bus routes for wedding transfers
- Helped passengers keep calm during emergency situations in the city
0-5 years of experience
Organized and regularly led 90 minute tours that required extensive knowledge in the field
- Aided guests of various countries, ethnic backgrounds, and languages in understanding the history and significance of artifacts and exhibits
- Gained sales experience in addressing each patron’s needs and working to up-sell tour packages both in person and over the phone.
- Developed skills in communication and patience when working with others.
0-5 years of experience
Represented College of Health and Human Services at recruitment events
- Recipient of “Terrific Tour Guide” award
- Directed students and visitors to various locations and departments around campus
- Consistently evaluated as high performing by management and visitors alike
0-5 years of experience
Organized recruitment and admission events for prospective students.
- Contribute to positive visit experiences to all guests.
- Perform data entry and office support as needed.
- Organized hall activities to promote hall community and instill leadership in residents
- Resolved and managed hall conflicts
- Promoted a sense of community on the hall to avoid conflict and encourage team-like spirit on the hall
- Set a positive example in order to model the values and ethics acceptable on the hall
0-5 years of experience
Provided directions and other pertinent information to visitors.
- Selected travel routes and sites to be visited based on knowledge of specific areas.
- Prepared and processed more than 25,000 visitors/guests each month.
- Distributed brochures, showed audiovisual presentations, and explained establishment processes and operations at tour sites.
- Arranged for the transportation of clients, equipment, and supplies, using horses, land vehicles, motorboats, and airplanes.
0-5 years of experience
- Professionally given highly informational speeches to a variety of large crowds many times throughout the day
- Promoted and given additional training to give more technical and detailed “Behind the Scenes” tour
- Immense experience interacting with people from all over the world
- Consistently exceeded company-wide standards in customer satisfaction reviews
0-5 years of experience
Contributed electrical expertise in designing and building a tour guide robot
- Created and designed electrical schematics
- Acquired necessary electrical parts and components
- Integrated the different electrical components into the robotic system
0-5 years of experience
Utilized internet and telephone leads to market and schedule Segway tours
- Managed in store resources to effectively coordinate between staff and customers
- Researched and developed a dialogue based on Myrtle Beach State Park history used on tours with clients
- Filed invoices, release of liability forms, sales and service agreements
0-5 years of experience
Selected to lead and administer excursions for tourist groups of 10-20 people in Cancun Mexico. Responsibilities included full life-cycle of the experience including sales, booking, activity training, language translation and interpretation and cultural education.
- Book and confirm the tour in a centralized booking system at company headquarters in downtown Cancun
- Bring Japanese customers to ancient ruins like Chichen Itza, Pyramid of Kukulkan, Tulum, etc.
- Explain the Mayan history including architecture, art, and religious beliefs
- Supervised as a Scuba diver and hands on tour guide for clients
- Interpreted English to Japanese/ Japanese to English to ensure a pleasant experience for foreign customers
10+ years of experience
Liaison for both domestic and international tourists visiting CNN Center
- Delivery of 5 tours a day, reaching 20,000 guests and generating $200,000 of yearly revenue
- Customer service focusing on quality of the tour, knowledge of CNN, Time Warner
- Distribute marketing materials, designed to develop business-to-business relationships
- Ticket sales, logging reservations through Vista, and Galaxy, filing, faxing, copying, mail-outs
- Inside CNN Tour Coloring book, brochure development, ideas and concepts
- Assisted Production crews at CNN Los Angeles Bureau, and Atlanta Bureaus, camera operator
0-5 years of experience
Utilize strong communication skills in a friendly professional manner in person and on the phone.
- Arranged reservations and scheduled tours.
- Presented instruction on kayak and bike safety and use.
- Leading tours providing information about sea life and surrounding local.
- Maintain and repair kayaks and bikes.
- Collect payment for tours and rentals.
0-5 years of experience
Lead groups of 15+ visitors on a thirty-five minute tour of the USS Missouri (BB-63) battleship in busy Pearl Harbor, Hawaii
- Responsible for visitors’ safety while they were on the ship, as well as the Memorial’s grounds
- Experienced countless visitor situations, both positive and negative, and handled both in a professional manner
- Trusted with supervisory duties while tour supervisors dealt with other matters
- Interacted with visitors from many different countries and cultural backgrounds
- Proficient in the knowledge of the history of the battleship, U.S. Naval history, and World War II historical facts
- First line of contact for visitors seeking direction to other departments or places of interest while at the Memorial
0-5 years of experience
- Took customers on a tour around a lake in a classic Cambridge style punt and provided a commentary about Melbourne’s Royal Botanic Gardens.
- Scheduled bookings over the phone and in person. Arranged reservations for standard tours and special events such as weddings and birthday parties.
- Handled cash and credit card transactions in person and over the phone.
- Convinced potential customers to purchase tours and provided customer service to locals, as well as English and non-English speaking tourists.
- Cleaned and organized boats everyday before tours.
0-5 years of experience
Conducted distillery tours for groups of 10+
- Responsible for monitoring sales, setting daily goals
- Collaborated with team members to brainstorm merchandising techniques
- Maintained general upkeep of two retail locations
0-5 years of experience
Tour Guide for prospective Students and Parents.
- Deliver tours to prospective students, maintaining professional image of the university
- Front office work role, answering phones, copying, faxing, computer programs etc.
- Trained, managed, and facilitated scheduling.
- Handled questions, enrollment, and problems for students and parents.
0-5 years of experience
Primary responsibility to make sure the tour is as safe as possible for the entire group. Monitoring the group’s activities to ensure everyone complied with the tours safety regulations.
- Provided first-aid and emergency services to visitors.
- Customer service including collecting fees from passengers.
- Performed all daily and routine boat, trailer and truck maintenance and refueling.
0-5 years of experience
Taught customers about Hidden Valley’s 400 species of animals
- Provided school groups an interactive and educational experience
- Interacted with customers at Hidden Valley’s small adventure
- Ensured safety of all guest
0-5 years of experience
Ripped Customer’s Tickets for the Journey to the Top
- Answered Customer’s Questions about the memorial, the Arch, and St. Louis
- Gave Customers Boarding Passes for the Journey to the Top
- Gave brief informative speech on the arch to customers
0-5 years of experience
I am a creative, imaginative, enthusiastic individual, who provides interpretative services to Museum visitors through guided tours.
- Play an active role in the welcoming, enjoyment and safekeeping of all visitors to the property, including children and less able people.
- Deal effectively and courteously with all visitors, suppliers and team members. Attend morning briefing sessions and staff training when deemed appropriate by the Head Guide/ General Manager.
- Lead entertaining and interesting guided tours of the Castle rooms and gardens as required.
- Assist with the security and the protection of the Castle and its contents by providing a watchful presence at all times.
- Proactively and positively resolve information provision and Castle problems/incidents in accordance with the Head Guide.
0-5 years of experience
Guide chocolate tours in the historic Georgetown, U Street, and Dupont Circle neighborhoods of Washington, DC
- Educate guests on chocolate history and current chocolate trends
- Use visual aids to explain how cacao beans become chocolate bars
- Escort guests to several different vendors explaining what makes these vendors special
- Encourage guests to participate in hands on activities (mainly to eat chocolate)
- Educate guests about the local neighborhoods, including historic plus current sites and events
- Continually research chocolate and Washington, DC facts and historic events to remain current and relevant
0-5 years of experience
Described points of interest to group members, and responded to questions
- Attended to special needs of tour participants
- Provided directions and other pertinent information to visitors
- Greeted new arrivals and introduced them to other participants, explaining facility rules, and encouraging participation
0-5 years of experience
Lead extensive tours of [company name]s covering history and current film and television productions.
- Assist in audience load in for The Ellen DeGeneres Show, Conan, The Real and The Pete Holmes Show.
- Attend studio operations meetings in relation to the tour department.
- Perform checks around the studio backlot and sound stages per production to update the tour department.
- Provide customer service at the call center.
0-5 years of experience
Establish and maintain relationships with customers, families, children and museum staff.
- Assist with the creation and implementation of culturally appropriate and effective children’s activities.
- Coordinate responses to internal and external inquiries from customers regarding museum exhibits and activities.
- Disseminate survey instruments to assess customers’ experiences and feedback.
- Collaborate with leadership members and mentors to assess, organize, and produce effective museum experiences.
0-5 years of experience
Responsible for organizing tours and escorting prospective students around campus
- Represent [company name] in a positive manner both inside and outside of the office environment
- Responsible for maintaining a clean and friendly office environment
- Desk responsibilities include setting up appointments for prospective students, transferring phone calls, as well as working with Microsoft Office
- Assist Office of Admissions staff in daily activities and job duties
0-5 years of experience
Lead groups of 1-20+ people on tour throughout campus facilities, engaging them with interesting facts and stand out achievements of the university.
- Schedule and log upcoming tour guest information using Hobson’s data logging system and schedule special appointments.
- Maintain positive follow-up contact with visitors immediately after the campus visit.
- Answer phone inquiries and make connections with other on-campus offices.
- Manage Lost and Found using Trello logging system.
0-5 years of experience
Administer campus tours daily, whether the tour is for one person or group, for Main Campus and River Park.
- Answers the telephone; Take messages.
- Assists in recruiting students to attend Columbus State University.
- Assists in making tour packets that included information about the university.
- Input data into the computer system concerning prospective Columbus State students.
0-5 years of experience
- Opening the cave, Answer Phones, sold tickets, set tour times, gave tours, sold merchandise, stocked and cleaned grounds.
- Performed all data entry for brochure distribution.
- Scheduled large School groups, from reservation, coordinating tours, gem mining and lunch as well as departure in a timely manner.
10+ years of experience
Lead daily tours for field trips: mostly schools but also groups with special needs and adult homes.
- Tours include communicating to groups and teaching them in an outdoor setting about various crops, and taking them to field and show them how to harvest and plant.
- Daily care of farm animals including sheep, pigs, goats, ostriches, horse chickens and rabbits
- Help train new tour guides at the farm
- Coordinate with teachers and community leaders to schedule field trips.
- Helped with marketing materials and press releases
- Lead contests for special event days
0-5 years of experience
Represent and promote Iona College through avid skills in presenting and public speaking.
- Present Iona College’s campus to prospective students and their families.
- Take part in various events such as Open House and Accepted Students Day.
- Hired after participating in the Gael Guide Volunteer Program for the Fall 2013 semester.
0-5 years of experience
- Greet guests with kindness, upbeat attitude and smiles
- Assist guests with any questions or concerns
- VIP trained- greet and assist guests on a more one on one basis
- Assist in mansion cleaning with archives department
- Able to keep confidentiality when celebrities tour Graceland
0-5 years of experience
Effectively communicated areas that would be covered on the tour.
- Assisted in managing visiting groups of twenty.
- Directional guide
- Having the proper lighting, audio, and visual effects setup
- Monitoring any issue that comes up with the audio or visual
- Assist with any events that acquire visual and audio effects.
0-5 years of experience
Describe tour points of interest to group members, and respond to questions.
- Escort individuals or groups on cruises, sightseeing tours, or through places of interest such as industrial establishments, public buildings, and art galleries.
- Conduct educational activities for school children.
- Provide directions and other pertinent information to visitors.
- Greet and register visitors, and issue any required identification badges or safety devices.
- Research various topics, including site history, environmental conditions, and clients’ skills and abilities to plan appropriate expeditions, instruction, and commentary. Maintain information based on campus and history.
6-10 years of experience
8 years as a monorail employee. 4 of them as a seasonal supervisor.
- Making break schedule, evaluating tours and informing tour guides on rating.
- Loading and unloading guest in and out of monorail trains safely.
- Provide guest with park information and guest related questions.
- Operated and controlled a monorail train as well as doing tours for guest.
- Trained new staff on driving and controlling monorail trains and with tours.
- Informing managers of any concerns and assisting them in other areas in the park.
0-5 years of experience
Distributed brochures and provided audio-visual presentations
- Explained the establishment processes and operations during tour sites
- Executed daily operations of Museum
- Collected fees and tickets from members in the group
- Described tour highlights and points of interest for group
- Provided answers to any questions the group had during the tour
0-5 years of experience
- Welcome thousands of prospective students, families, and specialty groups to the University
- Guide visitors on a memorable and personalized one-hundred minute walking tour of campus
- Communicating statistics, facts, anecdotes, and advice to groups of twenty individuals at a time
- Aid training of new tour guides through mock tours, running activities, and providing feedback
- Work with tour guides in professional and personal development
- Provide feedback on tours and serve as a point of reference for tour logistics
- Model and foster leadership on staff
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
