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Tour Operator Resume Samples
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10+ years of experience
- Developed, planned, and sold tour packages and travel service.
- Organized and made reservations for transportation, accommodations, restaurants and tours.
- Assessed hotel facilities and hotel staff to ensure outstanding service to guests. This included visiting hotels, restaurants, and resorts to conduct random checks on the quality of service, comfort of stay, and cleanliness.
- Provided 24-hour on-call response service to clients and vendors.
- Arranged for trip guides, translators, charters, and handling of special requests.
- Provided information on customs regulations, travel itineraries, fares, group discounts and billing.
0-5 years of experience
Created files for each arrival tour either group or individual tourists.
- Planned tours and builds up itineraries due to request (Duration and destination) day by day.
- Provided quotes and pricing for tours.
- Assigned tour leaders for each tour.
- Handled bookings for hotels, transportation, and sites of excursion.
- Closed file accounts and evaluated the services offered.
0-5 years of experience
- Managed travel budget of up to $30,000 per trip while leading tour groups of more than 50 customers.
- Worked closely with decision-makers at local attractions to accommodate group tours.
- Collaborated with the supervisor to promote the business on social media to attract customers overseas.
- Consistently exceeded job performance expectations.
0-5 years of experience
Handled bookings, invoicing and issuing of tickets, confirmed customers’ names with airlines / hotels
- Provided pricing information, brochures and internet-based information
- Liaised between coach operators, airlines, hotels and resort representatives, visiting resorts to ascertain accommodation quality and suitability
- Marketed holidays to clients via travel agents, websites, brochures
10+ years of experience
Collecting and processing payments for multiple travel leisure’s
- Directed calls to necessary departments while inputting reservations for a variety of nationalities
- Established new clientele for company according to company standards
- Monitoring updates on files and reservations in company’s 4D system.
- Directed customers to appropriate staff for voucher exchange and travel tickets.
6-10 years of experience
Operated 45′ deluxe charter buses.
- Drove and conducted tours for tour groups.
- Drove for College and Professional sports teams.
- Cleaned and maintained equipment on daily and multi-day trips.
- Maintained all documents and records required by both state and federal laws.
0-5 years of experience
- Coordinated with travel agents to create itineraries for their clients according to specific guidelines.
- Handled all post-sales documents, pre-paid inventory management, rail booking, and document shipping.
- Provided exceptional customer service to our clients and supported our sales team.
- Quality control component in all aspects of the quotation and reservations process.
0-5 years of experience
- Planned, organized and processed trips for international clients using our own computer software.
- Responsible for hotel, city tours, restaurants and car reservations.
- Offered specialized English and Spanish customer service to international customers on site.
0-5 years of experience
Worked with travel agencies from multiple cities and informed customers about the company services, payment
- Processed applications, requests, orders by phone and e-mail
- Formatted daily time management workflow reports
- Accounted for current sales
- Consistently achieved personal sales plan goals
0-5 years of experience
- Handle all the reservation bookings and operation issues.
- Tour Document processing (Invoice, Receipt, Vouchers, Program )
- E-mail Communication and Sales.
- Operations for follow-up from the beginning until the end for all tour programs.
- Inspect hotels and prepare reports on each hotel for data basis.
- Effective communication skills and Problem solving.
- Ability to assess client needs.
- Flexibility and the ability to work under pressure.
- Processing Company Taxation.
0-5 years of experience
- Booked Resort rooms, golf courses, tee times and rental cars.
- Issued vouchers and itineraries to mail to customers.
- Issued payments to the service providers by the deadlines.
0-5 years of experience
- Demonstrate unparalleled professionalism and customer service while transporting guests
- Act as local guide. Be able to provide information in energetic and enthusiastic manner
- Internalize knowledge of area, and provide with confidence the history of the city, information of heritage sites, attractions, museums and other sites of importance
- High level of communication with the public as well as within team
- Public speaking ability to motivate different sets of audiences
- Provide unparalleled customer service to guests
- Able to troubleshoot troubles and difficulties on the road
- Self-motivated team player with excellent communication skills
- Multi-task safe operation of tour vehicle while conducting tour and responding to guests needs
0-5 years of experience
Place wells in and out of test
- Knowledgeable in Oil Sampling/ Testing
- Return wells to production
- Monitor wells by safely driving company vehicle on lease
- Change packing in wells
- Strap tanks
- Run L.A.C.T
- Reset Gas Compressors
- Perform Behavior based safety observations
- Watched for well alarms, performed tasks to remedy alarms
0-5 years of experience
- Filing system.
- Responsible for the correspondence with agents.
- Good dealing with Clients.
Tour Operator Duties and Responsibilities
While a tour operator’s specific responsibilities can vary day to day depending on the group, location, and itinerary, they tend to have several core duties:
Develop Tour Packages One of the main duties of a tour operator is developing tour packages and itineraries for a variety of individual clients and groups. Some tour operators work within a specific location, while others provide support to tourists traveling to many locations. In developing tour packages, tour operators select attractions, accommodations, and transportation options that tourists can then choose for visits of varying lengths and budgets.
Modify Tour Packages Tour operators tailor tour packages and options for specific groups and individuals. They may seek out reduced rates for a large group, for example, and arrange for larger or smaller chartered vehicles depending on the group’s size. In this aspect of the role, the tour operator may also consider various factors like mobility and specific interests of group members or individuals to provide a higher level of interest, access, and customization.
Make Travel Arrangements In many cases, tour operators make travel arrangements for tour groups or individuals. They may assist with choosing flights, booking train and bus transit, and ensuring that tour groups can successfully travel between attractions. Tour operators also secure lodging, working closely with hotel personnel to arrange blocks of rooms and secure discounted rates. They may also develop dining itineraries.
Provide Tourist Assistance Throughout the tour, a tour operator provides direct assistance and answers client questions. For a group traveling abroad, for example, a tour operator may provide assistance with customs, foreign currency exchange, and language translations. Tour operators also provide itineraries and updates, distributing hard copies to tour group members and providing updates if plans or schedules change during the tour.
Coordinate Tour Leaders Many tour operators work with a team of tour leaders, coordinating their locations and schedules to ensure that tours are properly staffed and that leaders have the information they need regarding group members, schedules, and destinations. Tour operators often need to consider a specific group’s needs, then make staffing decisions based on their tour leaders’ skills, abilities, and availability.
Manage Tour Budgets Tour operators also ensure profitability by closely managing tour group budgets. For tour operators who work with travel agents, this can mean identifying attractions and accommodations that fit within the tour package’s price point and securing lower room, meal, and ticket rates to balance the tour budget with money paid by clients. Tour operators may also provide agents, individual tourists, and groups with quotes related to tour costs.
Tour Operator Skills and Qualifications
Tour operators need to balance knowledge about destinations and attractions with logistics and customer service skills. Most tour operators have at least a high school diploma and the following skills:
- Logistics skills – tour operators need to successfully plan every aspect of a tour, from charter buses to attraction tickets, so they must be highly organized when it comes to logistics planning
- Customer service – in this role, tour operators interface directly with clients to resolve issues and answer questions, so effective customer service skills are a necessity
- Budget management – because tour operators are responsible for balancing tour amenities with profitability, they should have excellent budgeting and financial management skills
- Negotiation – tour operators frequently negotiate with hotel management, charter bus companies, and airlines to receive the best rates for their tour group members, so negotiation skills are vital
- Team coordination – tour operators work with tour leaders, travel agents, and group representatives to organize and direct all aspects of a tour, so they need to effectively coordinate teams and schedules
- Communication skills – written and verbal communication skills are important in this role as well, since tour operators work with clients, venues, and travel professionals throughout the tour
Tour Operator Education and Training
While there is no formal education requirement for tour operators, most have at least a high school diploma or GED. Increasingly, tour companies and travel organizations prefer candidates with a bachelor’s degree. Tour operators may find it easier to secure employment if they have a degree in a field such as tourism and travel services management or hospitality management. Some organizations also offer tour operator certification programs.
Tour Operator Salary and Outlook
The Bureau of Labor Statistics (BLS) does not provide specific salary estimates for tour operators, although its estimates for travel agents may provide a good baseline. According to the BLS, travel agents earn a median annual salary of $36,460. The highest-earning travel agents earn more than $61,890 per year, while the lowest-paid workers in this field earn less than $20,670. The BLS estimates that employment in this field will decline 12 percent by 2026 as more travelers use the internet to make arrangements for tours and conduct their own price comparisons.
Helpful Resources
We searched the web and found several resources if you’re interested in learning about a career as a tour operator:
International Tour Management Institute – ITMI provides certification and resources for tour operators and other travel professionals, and also hosts an annual symposium
Tour Operators and Operations: Development, Management & Responsibility – authors Jacqueline Holland and? David Leslie explore the changing tourism and travel industries and examine how tour operators can continue to thrive
Rezdy – Rezdy provides software solutions for tour managers and travel agents, along with an active blog that explores the latest topics within the industry and provides information on best practices
Sell More Tours – Matthew Newton teaches readers how to market tours using a variety of methods, from improving your website to managing social media to build your reputation
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Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
