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Service Writer Resume Samples
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0-5 years of experience
Performed duties of service writer, scheduled service appointments, wrote repair orders and dispatched work.
- Oversaw work performed on a timely basis and completed on schedule.
- Contacted customers to notify them of work completed or delays due to parts availability.
- Performed active delivery of completed vehicles with customers.
- Reviewed repairs completed and advised of parts ordered to complete repairs at a later date.
0-5 years of experience
Responsible for customer affairs including service consultation and support, paperwork and documentation, and finances.
- Applied software skills to create a resourceful user-friendly console to better assist service technicians.
- Selected departmental product arrangements and managed inventory.
- Ten years of dedication and dependability reinforced by a “Sam Secret Shopper Award” for excellent customer service as well as honors of “Employee of the Month.”
0-5 years of experience
Communicated effectively with customers on future problems and repairs that might need to be addressed.
- Reviewed work orders and discussed them with supervisors.
- Communicated with management and colleagues in a professional manner.
- Maintained vehicle records by recording and filing all service and repairs.
0-5 years of experience
Welcomed customers; gained insight of services needed; scheduled appointments
- Prepared written estimates for service work and parts needed
- Acted as liaison between customers, manufacturer reps, and technicians
- Ensured completion of work orders and invoice submissions; collected customer payment
- Processed Warranty Claims with insurance agencies for billing purposes
- Interacted daily with service team to ensure that parts requests were expedited in a timely manner
0-5 years of experience
Coordinated scheduling of service work for four to five automotive technicians.
- Monitored service work efficiency.
- Performed parts inventory, ordered needed parts, and reduced idle inventory.
- Coordinated approvals and performance of service work with after-market warranty companies.
- Advised customers of needed service work and obtained service approval.
- Documented, coded, and submitted performance of warranty service work to maximize reimbursement of work from manufacturer.
0-5 years of experience
- Achieved an increase in Net Profit and Gross Revenue through co-managing repairs of sixty plus units per month.
- Negotiated costs with insurance companies and unit manufacturers.
- Managed communication with customers to provide updates, repair completion dates, or any complications.
- Monitored projected Gross Revenue, and leveraged my team of technicians to ensure we exceeded our monthly quota.
0-5 years of experience
Answered service phone calls and set up and administered work orders for hydraulic component repairs.
- Maintained communication with customers through repair process to work completion.
- Posted time cards and generated biweekly payroll report and monthly technician incentive reports.
- Ordered and tracked parts and services and processed setup and payment of PO’s and invoices.
- Processed account setup for new and existing vendors and created an interactive vendor/parts guide for Parts Dept.
- Updated all existing business forms and credit application.
- Assisted General Manager and Service Manager in establishing and streamlining processes for work flow and communication.
0-5 years of experience
Greeted customers on service drive, inspected vehicles, and prepared initial repair order.
- Prepared estimates for needed repairs and recommended maintenance.
- Inspected vehicle after services were completed to assure excellent customer satisfaction.
- Familiar with Arkona and Reynolds and Reynolds software
0-5 years of experience
- Served as a communications liaison between technicians and customers, establishing trust relationships with internal and external customers.
- Encouraged technician teamwork in accomplishing difficult tasks, focusing on current strengths and individual growth. Listened to concerns of technicians and included them in decision making.
- Planned technician jobs according to technician capabilities, technician work load, and customer demand while considering targeted gross profit margin.
- Recommended CPR and First Aid Training which was implemented in all locations to ensure the safety of technicians and other employees.
- Calmed customers when deadlines were not met due to complicated repairs, backordered parts, and holding trucks due to failed inspections.
- Created service estimates, obtained approvals, performed service department billing, and maintained yard inventory.
0-5 years of experience
Responsible for: estimates, repair orders, customer rapport, parts accounts, and front office
- Drove sales by following up with current customers and helping to capture and develop new customer leads
- Developed estimates for customers by costing materials, supplies, and labor
- Managed parts accounts
- Maintained customer rapport with excellent customer service and strong communication
0-5 years of experience
Greeted and provided the best possible buying experience for our customers.
- Provided high quality, up-to-date service tickets and estimates for all service arrangements.
- Monitored satisfactory completion of work orders within a timely manner.
- Processed work orders and clarified work performed in relation to billing the customers.
- Scheduled preventive maintenance.
- Managed inventory of incoming/outgoing parts.
- Established and maintained relationships with operational contacts within each client.
0-5 years of experience
Perform duties of service writer, schedule service appointments, write repair orders and dispatch work
- Oversee work performed on a timely basis and completed on schedule
- Contact customers to notify them of work completion or delays due to parts availability
- Perform active delivery of completed vehicles with customers. Review repairs completed and advise of parts ordered to complete repairs at a later date.
- Oversaw the operations of complete service department
- Assisted customers with information in regards to parts compatibility for their vehicles
- BMW Certified ASM
10+ years of experience
Corporate Accounts Manager in which I strengthened corporate client fleet communication and earned exclusive service contracts for the company.
- Service Writer increased repair workflow volume by over 30%
- Public relations and promotions helping to establish a strong lasting client pool.
- Service Tech assisted with repairs as needed when company experienced overflow. 7+ years of parts installation experience.
6-10 years of experience
Responsible for troubleshooting, diagnosing and repairing parts on a wide variety of makes and models of vehicles.
- Performed replacement of tires and other internal components after proper observation and testing.
- Perform in-fleet servicing of vehicles by following company standards
- Assigned the tasks of cleaning and maintaining safe working conditions.
- Maintain repair records and hours. Use of All Data and Mitchell computer systems. Manage day-to-day schedule and operations of repair shop, maintaining strong focus on workmanship and customer satisfaction. Evaluate accuracy of diagnosis and approve recommended repairs. Complete records and guarantee information. Ensure proper maintenance of tools and equipment. Meet face to face with customers to provide estimates and explain repairs. Perform the tasks of providing safety and preventative maintenance guidelines to customers. Perform other related job responsibilities as required.
- Recognized for on-going commitment to excellence in service diagnostics and repair capabilities
- Furthered education and technical training by committing to, and completing all offered courses.
- Displayed solid commitment and loyalty to company often-working overtime as needed.
- Maintained constant dedication to quality, maximizing accuracy, and made sure jobs were completed
0-5 years of experience
Answer customers’ questions and address problems and complaints in person and via phone.
- Contact customers prior to delivery to confirm and coordinate delivery/pick up.
- Evaluate operational records and make scheduling adjustments to maximize efficiency.
- Evaluate and reconfigure systems to support customer service and operational goals.
- Forecast manpower requirements based on daily workload and company targets coordinating nine
- Retain and ensure proper handling and care of 2,000+ existing client accounts generating $1.5M in sales.
0-5 years of experience
Responsible for supporting Service Manager, client service, and appointment scheduling
- Dispatched work order to technicians and consulted with client throughout process of repair job
- Contacted clients and consulted with them on regularly scheduled maintenance needs as recommended by the vehicle manufacturer
- Service Team awarded best customer service index rating in the northeast region of all Hyundai dealers
0-5 years of experience
Managed customer intake and repair order processes through Reynold’s and Reynold’s Power customer management solution.
- Greeted and assisted customers in a friendly manner ensuring a pleasurable customer experience
- Ensured complete understanding of customer needs and concerns, referring to service history, inspect vehicles and recommend service needs.
- Research vehicles, provide service recommendations and cost estimates for customer service orders
- Manage repair order progress and communicate as necessary with customers and mechanics
0-5 years of experience
Responsible for sales of differential repairs & service
- Answered phones, provided phone quotes, scheduled appointments.
- Completed repair estimates, sold needed repairs, ordered parts.
- Completed invoices, billing & transactions.
0-5 years of experience
Conducted an initial assessment with vehicle operator and determined the nature of a vehicle’s mechanical and operational problems and service needs
- Visually inspected vehicles to document any external physical damage as well as missing parts and equipment
- Prepared manual and computerized work orders documenting vehicle damage, detailing problems, and described service needs
- Completed manual and computerized forms to track the delivery of vehicles to trades personnel or to vendors for needed repairs and service and to monitor the status of repairs and estimated completion date
- Closed out work orders upon completion of repairs, noting repairs made and entering data from work orders onto the Vehicle Management System (VMS) to update computerized vehicle records
- Notified vehicle operators when vehicles are ready for pick-up and\or issued temporary replacement vehicles to police officers
- Verified with automotive technicians that vehicles have been serviced for scheduled preventive maintenance and inspected by appropriate supervisors
- Completed and updated computerized records for the Preventive Maintenance Program
- Prepared daily work reports providing management with a status of all vehicles in the garage facility including vehicles to be serviced, status of work required per work order, and completed and closed out work orders
6-10 years of experience
Greet Customers and assist with trouble shooting and general questions
- Managed Service Writers Appointments and routed customer concerns to service writer.
- Answer telephone calls, verify insurance on loaner transactions, test drive vehicles, and assist customers with transportation needs *Troubleshoot stereo, navigation and bluetooth systems in vehicles
- Inventory management on rental vehicles, management of customer records, data entry, filing, check in and check out of loaner vehicles
- Organized cars in service department
- Provided valet and shuttle service to customers
- Assisted maintenance technicians during auto repairs and maintenance.
0-5 years of experience
Created and maintained job files and computer lists with updates as required
- Answered multi-line phone and relayed information to manager, technical and sales staff
- Prepared weekly payroll for all staff
- Developing estimates and writing repair orders
- Responsible for accounts payable
- Insurance claims, verified warranties, and contract service coverage
- Maintained professional image and upheld outstanding customer service
0-5 years of experience
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Greet customers and assist them with any inquiries they may have
- Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
- Spend quality time building relationship with the customer.
- Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
- Keep customer informed on completion times, service expenses, and possible changes.
- Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
0-5 years of experience
Processed accounts receivable and accounts payable.
- Oversaw daily office operations for staff of 48 employees.
- Performed accounts receivable duties including invoicing, researching charge backs, discrepancies and reconciliations.
- Posted receipts to appropriate general ledger accounts.
0-5 years of experience
Responsible for collecting time sheets and inputting payroll to Microsoft Excel spreadsheet for 14 employees
- Responsible for all corrections and final submission of payroll hours to corporate pay system
- Open work orders and track employee hours for each project
- Provide information and service to current and potential customers face-to-face and via telephone
- Submit warranty claims on eligible equipment
- Administer computer programs that track equipment in need of service
0-5 years of experience
Daily duties consisted of tending to the service department’s customers.
- Tracking of vehicles coming in and out for servicing, creating work orders and invoices for customer’s and dealership’s records
- Kept track of distributing work to mechanics and lot porters
- Managed keeping track of vendor payments for shop expenses
- Handled all of the dealership’s incoming calls and directed them to the correct Department,
- Handled dealership’s advertisements in magazines, organization of vehicles were available to be put in advertisements every week.
0-5 years of experience
Responsible for diagnosis of all mechanical and electrical components of the vehicle and recommendation of the necessary maintenance and repair.
- Parts control, pricing and invoicing of service requests utilizing ADP system.
- Knowledge of both mechanical and electrical systems within the vehicle in order to properly diagnose the problems with the vehicle.
- Coordination of Service Calls including ordering of appropriate parts and appointment scheduling.
- Liaison between service customers and various Warranty Companies (Manufacturer and Independents).
- Properly report and coordinate required parts and repairs with technicians and the Warranty Company and assist in contract determinations, in the best interest of the customer.
6-10 years of experience
Provide excellent customer service through properly greeting customers, determining service needs and properly pricing services
- Maintain equipment/merchandise inventory via computerized POS system
- General administrative duties include typing 30wpm, scheduling automotive repairs, filing, ordering supplies
- Handle accounts receivable/accounts payable as well as large bank transactions
- Responsible for daily operations in the absence of store owner/manager
0-5 years of experience
Liaison between customers and auto mechanics, scheduling automotive repairs between the two
- Researching parts pricing and labor estimates
- Compile an estimated price and final bill of repairs for customers and time estimate time needed for repairs
- Strong Customer Service skills
0-5 years of experience
Responsible for completing customer requests pertaining to vehicle services and accessories
- Making sales on vehicle products and maintenance
- Responsible for calculation of customer payments
- Prepare service payments and receive purchase orders
- Utilization of computers to log and track all components of repair order
- Maintain positive attitude and customer satisfaction
- Maintain solid business relations with various corporate and local business affiliates
Service Writer Skills
Successful Service Writers enjoy interacting with people. They are empathetic and patient because they know how important a functioning car is to someone’s everyday life. Employers also are seeking candidates with the following skills:
- Multitasking, to handle multiple customers at the same time and to manage information coming in from various directions, such as phone calls or in-person updates from mechanics
- Paying attention to detail so that all work is performed to the customer’s satisfaction
- Maintaining a calm, professional demeanor when customers or staff members get stressed
Service Writer Education and Training
Service Writers often possess a high school diploma (or the equivalent). Post-secondary training in automotive maintenance and repair will help catch a hiring manager’s eye, as will previous experience in customer service.
Service Writer Resources
To become a great Service Writer, first be a great reader! These four books will help you decide if you are a good match for the occupation and how to improve your skills when you land a Service Writer position.
Service Writer/Advisor Basics: A Basic Explanation of the Requirements and Duties for Those Exploring Service Writing as a Career by Charles P. Hillier – This reference book discusses what it takes to be a successful Service Writer and offers suggestions on how to see car repair from the customer’s perspective.
Ferguson’s Careers in Focus: Automotives by Ferguson Publishing – Covering 19 different career possibilities for car enthusiasts, this book provides information helpful to becoming a Service Writer as well as a good introduction to all the roles performed at automotive shops.
Automotive Service Management: Total Customer Relationship Management by Mitch Schneider – The author of this book is a National Automotive Service Advisory Panel member and former host of the “Tech Tips” segment on the popular Truckin’ USA television show, so he knows a thing or two about the industry. Readers will gain a greater understanding of relationships with consumers, how to measure satisfaction and the importance of loyalty.
Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy and Retain Even the Most Difficult Customer by Tycho Press – Happy customers keep coming back, so it’s in the best interest of Service Writers to do what they can to provide a positive experience. Filled with real-life scenarios and customer service secrets of business giants, reviewers praise the book for being “straight forward,” “well-written” and “insightful.”
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
