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0-5 years of experience
Supported sales and application engineering teams worldwide. Provided product expertise on custom application requests such as material changes, over pressure capacities and liquid variations. Developed pricing for non-standard application, and determined feasibly with production.
- Reduced turn-around time for sales requests by more than 80%. Created comprehensive special-options spreadsheets including pricing, availability, and technical considerations for all option on all products.
- Created easily accessible sales resource compilation that streamlined proposal preparation and provided real-time information for sales team. Identifying common product questions and created training plans and tools for current and future application engineers and sales force.
- Optimized Excel spreadsheet design that saved 90% in set-up time and several labor hours weekly for 13 employees in customer service department. Served as subject matter expert on Excel throughout office.
- Programmed easy-selection excel tool to promote quick-ship product option. Estimated $5M increase in high-margin sales in first year.
6-10 years of experience
Technical Support on Legacy PBX, G3Si, Prologix, G3R, S8700, 8800, 8500, 8300, Intuity voice mail, ISDN, T-1, Analog lines, to resolve customer’s phone and voicemail issues, resulting in less down time.
- Provided highly technical support contributing to Avaya J.D. Powers Award 4 years in a row.
- Investigated and resolved PBX alarms.
- Worked with Vendor (LEC), providing exemplary customer service to resolve T-1, and Analog trunks.
0-5 years of experience
Developed and wrote cash application process standard operating procedures (SOP)
- Successfully resolved unapplied cash reducing past due accounts for customers
- Conducted monthly audits to ensure 100% compliance and accuracy
- Insured accuracy and timely manner of all cash postings including wires, Lockbox, misdirected funds and credit cards.
- Reconciled multiple GL accounts.
- Trained personnel on financial transaction systems such as the Genpact resource in India.
- Aided in transition and integration of projects to third party vendor.
- Successfully completed all the month-end and quarter-close postings and tasks.
0-5 years of experience
Collaborated with a Regional Sales Manager and several sales representatives, to provide sales support and education for several patient monitoring systems
- Supported accounts in both pre and post sales situations, which resulted in increased sales for both capital equipment and disposables.
- Planned and supported promotions, demos, evaluations, and training sessions.
- Educated clinicians on new guidelines and standards, clinician and patient testing benefits, supportive clinical research, and device technology.
- Profiled facilities for additional opportunities and uncovered new areas for monitor use as well as monitors stored but not in use. Once monitors put back in to use, disposable sales increased.
- Developed a successful plan for cold calling on potential new accounts and/or increasing business with existing accounts.
0-5 years of experience
Oversaw multiple recruiting teams and managed all web application processes for the teams.
- Held and coordinated monthly meeting with recruiting teams for trainings and new hire orientations.
- Worked aside Corporate Partners and Corporate Account Managers to aid forty-five percent of the graduate population received employment from Corporate Partners.
- Managed colleague’s daily calendars and scheduled web application appointments.
- Created spreadsheets, training modules and memos to be distributed to Corporate, Web Applications and Recruiting Teams.
- Instructed graduates in basic online job hunting and Microsoft Office skills during scheduled appointments.
0-5 years of experience
Offered direct and immediate business and technical support for over 100 hospital pharmacies
- Created input specifications to properly utilize raw data from various vendor types for database management through Microsoft Access
- Reviewed, analyzed, and validated client’s monthly and quarterly reports for accuracy
- Performed role of team leader among application specialists, and trained and mentored new personnel
- Assisted development team in creating solutions to implement bug fixes and patches, resulting in a more reliable and accurate reporting system
- Generated new users and user roles for clients to allow for maximization of software functionality and optimal efficiency
- Generated ad-hoc reports using complex SQL queries in Access and Oracle to provide timely and useful information to Hospital Business Analysts and Directors of Pharmacy
0-5 years of experience
Delivered superior customer service whilst managing a caseload of 70+ open applications in various stages of the onboarding process for international merchants based in Europe, Australia, and Canada
- Analyzed business models and reviewed payment processing history to determine model risk, credit exposure, and credit worthiness
- Conducted weekly calls with international banking partners to track progress, identify opportunities to improve current
- Collaborated with sales, support, risk, and account management teams to streamline operational tasks
- Updated internal resources and developed training tools to support seamless product launches
- Addressed complex customers concerns regarding pricing, settlement timelines, and risk procedures
0-5 years of experience
Educated students on the different types of private student loans, six (6) re-payment options and the two (2) interest rate types.
- Processed applications over the phone.
- Provided information to customers about their current and past loans; such as interest rates and disbursement dates.
- Assisted multiple departments with handling any issues that may be delaying the loan process, in order to get the funds to the designated schools.
- Mentored new hires, also showed potential employees what the job entails.
- Received recognition as a Top 3 Performer for lowest loan process time, 5 months in a row.
- Awarded Team MVP two times for helping win “Team of the Month” for sales rate and lowest call times.
- Received four Customer Service Appreciation Awards for demonstrating outstanding customer service skills.
0-5 years of experience
Managed all lockbox cash receipts and postings, with monthly averages of 2000 checks with an average total of over $1 million.
- Applied and tracked daily cash balances and postings for 6 branches, with monthly postings averaging $200 thousand.
- Compiled daily deposits into an excel spreadsheet and communicated the information to management.
- Advised accounts receivable on possible problem accounts relating to taxes, short pays, etc.
- Processed call in credit card payments.
- Assisted in answering incoming phone calls.
- Scanned in all cash documents on a daily basis.
- Created cash sales policy that was enacted company wide.
6-10 years of experience
Advise corporate sales, partners, and customers on the process and procedures for successful implementation of RFID systems. Performed feasibility and process analysis services and assisted with system design. Liaison for the user community, documenting, reporting and analyzing performance anomalies.
- Key team member responsible for the largest RFID sale and deployment in company history.
- Developed a test procedure to evaluate the quality of the wireless link between the interrogator and tag eliminating potential implementation errors.
- Generated requirements for a test application used during deployment that ensured performance specifications were met and exceeded.
- Provided a bi-weekly report to business unit director that documented user community issues and resolution plans.
- Designed a monitoring and data capture solution for a mobile environment to identify and investigate performance issues for a new product. Collected packets of data which enabled the identification of the issue and engineering was able to fix the driver and resolve the issue.
0-5 years of experience
Followed up on an average of 10-15 State Medicaid Applications
- Created a daily inventory of approved accounts and submitted to superiors. On average, the total dollar amount of approvals exceeded the 80k weekly
- Instructed clients on Medicaid Programs and procedures on an average of 10-12 clients daily
- Approved an average of 3-5 accounts daily
- Communicated with client’s employers to obtain income/employment verifications
- Registered/Notated all conversations with clients, state agency, employers and third parties
- Learned State Policies to assure an accurate and fair decision on cases
0-5 years of experience
Modified custom SQL queries
- Utilized home grown applications to sort and analyst millions of individual images into thousands of organized folders
- Verified and redacted thousands of sensitive documents
- Increased workflow efficiency by over 20%
- Surpassed the expected quota set by the CTO/Supervisor
0-5 years of experience
Principal software architect for all Domino projects, new and existing.
- Managed and lead all Domino development requests.
- Project lead and developer for a new Supplier Corrective Action workflow system.
- Reestablished working relationship with customers and departments.
- Oracle SOA Administration exposure with weblogic configuration and composite deployment.
- Supported R8.5 upgrade, developed tools for upgrade and created customized mail template.
10+ years of experience
Executed implementations, upgrades, patches and migrations for primary applications, including DocsOpen, Lexis-Nexis Interaction CRM, and Frontrange ITSM Support.
- Provided SQL server and application administration for the DMS and CRM systems.
- Developed a highly-customized DMS site with ASP for use in company’s Intranet site.
- Collaborated with Support Desk to provide third-level application support.
- Participated in monthly server maintenance tasks.
0-5 years of experience
Gain market share in underdeveloped parts of territory while building upon existing relationships
- Rental and Sales of portable generator sets, water pumps, air compressors, temperature control equipment, and associated accessories focusing on emergency needs resolution
- Assess customer needs and offered individualized solutions
- Work closely with sales and rental representatives from other divisions within the company to ensure [company name] was known as a total rental solutions provider
- Over $290,000 in emergency generator rental revenue for Hurricane Sandy (within 2 week period)
- Increased overall yearly division revenue for Tri-Cities area of territory by over 400%
- Certified Power Systems Rental Specialist through Caterpillar University
0-5 years of experience
Trained and coached 10+ safety employees on software configuration cad.net for 911 call centers to assist emergency callers
- Setup, reviewed and monitored multiple public safety emergency communication centers
- Worked with IT as facilitator to streamline processes during implementation of User Experience system(UE) for Call Center agents
- Configured, updated and did troubleshooting for key computer software and hardware items
- Assisted with Go Live and post-Go Live support of emergency communication centers
- Collaborated with management and Subject Matter Experts to identify the learning objectives, content and delivery of proposed trainings
- Setup auto populates of information for public safety agencies
- Train the customer in system operation and software applications
- Audited and provided feedback on business workflow impacts regarding the use of the software
- Followed standard operating procedure relative to tracking software issues, applying software fixes and documenting case information
- Contributed on key non-technical support tasks including development of knowledge base articles
0-5 years of experience
Posted checks and wires with status of un-applied, on-account or partially applied daily
- Entered approved credits and write-offs
- Created batches for daily Chase Asia and Canadian wires
- Reconciled and applied distributor payments and remittances
- Researched cash application issue with remittance detail
- Uploaded remits to Oracle and verified accounts were balanced
- Updated spreadsheets for daily records
0-5 years of experience
Supported installation of 3-5 new systems and more than half a dozen upgrades annually; provided customer support remotely through Salesforce as well as on-site troubleshooting and customized solution deployment.
- Trained over 500 customers in the US, LATAM and APAC.
- Completed half a dozen custom integrations for each new installation by developing XML and Serial interfaces to legacy systems.
- Maintained a high customer satisfaction rating.
6-10 years of experience
- Headed the Online Banking aspects of five acquisitions, facilitating discussions between the newly acquired bank and various service providers which provided a seamless transition for customers
- Created and provided training to staff in Online Banking procedures, improving customer service
- Collaborated with many different departments to identify business needs in order to construct customized reports, always providing precise information
- Chair Disaster Recovery Committee
0-5 years of experience
Researched client issues to provide appropriate solutions/workarounds
- Created and maintained Knowledge Base for use by internal personnel
- Produced release notes and test plans for the purpose of client education and QA
- Produced video tutorials on key software features to aid in client education
- Gathered client requirements for enhancements and bug fixes
- Presented client requirements to Requirements Analysts and Development in weekly meetings
- Produced and delivered SQL queries and scripts to help minimize demand on Development
- Coordinated client solutions and escalations between Support, Development, and Design
0-5 years of experience
Met all required deadlines for projects on time or ahead of schedule.
- Created end user training documentation for Upgrades and Company Initiatives- A&P opening of Generic Drug Warehouse, EnterpriseRx Upgrade, NCPDP D.0 Conversion, and Catalina Health Resources Version 3.0 Upgrade.
- Modified existing forms within the EnterpriseRx Pharmacy application to meet Business requirements for Medicare B recertification and added advertising messages as needed.
- Managed Daily and Weekly First Data Bank (FDB) pricing loads to ensure all pricing was up to date.
- Proficient in Using SQL and Oracle Toad to resolve user application issues.
- Monitored Application Servers running IBM Websphere daily using Linux Shell Console.
- Performed QA Testing on all POS upgrades to ensure communication to the Pharmacy application on sold prescriptions.
0-5 years of experience
Preformed as the third party liaison for one of Neptune’s international partners.
- Developed product publications that are distributed to customers and vendors.
- Studied industry data to perform a deep dive root cause analysis.
- Trained distributors on software and hardware products.
- Assisted in product life cycle development.
- Managed backlog of product enhancements.
- Improve product reliability through testing and troubleshooting.
0-5 years of experience
Supported Horizon Patient Folder (HPF) for nine hospitals in the greater St. Louis/Illinois regions using both technological and business skills.
- Researched issues and complaints for users providing expert support and problem resolution using available resources.
- Participated in upgrade, fix, and patch testing for HPF.
- Substantial participation in all facets of testing – Integration, Unit, Regression, Cutover testing, etc. for Soarian Financials.
- Prepared Horizon Patient Folder for the addition of hospitals using Soarian.
- Supported the Soarian Master Patient Index team to maintain integrity of HPF and its database with use of SQL queries.
6-10 years of experience
Act as NYL tax system lead. Maintain and enhance tax reporting system, specializing in legacy systems, DB2 databases, XML file transmissions, high volumes of record processing
- Effectively manage federal and state tax filings for NYL to meet IRS and state government standards and deadlines
- Currently building new java-based system for tax reporting
- Facilitate the TIN penalty reporting process to avoid financial penalties that the IRS administers for submitting incorrect information
- Develop specialized reports based on managing partner, agent and executive requests, using SQL, DB2 and SAS
- Coordinated the conversion of tax form printing from an internal process to an outside vendor and managed the logistics and on-going communication with the vendor
- Migrated Websphere Message Broker version 6 to 7 for Agency Portal alerts notifications
- Converted paper filing to electronic transmission for Canadian Revenue Agency, developed, tested and implemented new XML transmission process
- Selected as technical consultant to upgrade agents’ Outlook to the Microsoft Exchange Server. Traveled to various general offices throughout the US, providing on-site support and training
- Mentored new hires coming into the legacy training program
- Successfully completed NYL’s 2-year legacy training program. Promoted from Programmer to Application Specialist based on outstanding performance
0-5 years of experience
Maintained and updated applications to meet the operational needs of the organization
- Coordinated and conducted software training
- Developed databases to collect department statistics
- Continually developed knowledge of applications
0-5 years of experience
Maintained and managed company Citrix users and project database.
- Assisted in all technical issues and inquiries via remote terminal access.
- Created and maintained projects according to client specifications.
- Performed remote training demonstrations for all client users.
- Assisted with remote printing requirements for payroll check printing.
- Systems/Programs Used: Jira, Microsoft 365, Citrix Systems, Movie Magic, GoToAssist/Go Meeting, Apple OS x, Apple Iphone, and Android operating devices.
0-5 years of experience
Work with 428 sales professionals covering International and Domestic States, responsible for more than 3,800 individual and corporate accounts.
- Support sales in opening new accounts and upgrading existing service.
- Quickly and effectively solve customer challenges.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
- Activated 17 key accounts ($22.1M/year), utilizing persuasion/mediation skills.
- Created customer satisfaction survey, drastically reducing potential problems
0-5 years of experience
- Plan, Design, Build, Test, Go-Live and Support EpicCare Ambulatory for private physicians and hospital outpatient clinics; perform workflow analysis, technical designs, software configuration, and process improvement
- Led 2 and participated in 4 EpicCare Ambulatory implementations for various specialties
- Supported Epic, Centricity, and Teleresults through issue resolution and enhancements
0-5 years of experience
Responsible for developing a insurance quote and purchase management system
- Designed and constructed a transactional system to interface with multiple vendors using XML, XSD, and Web Services as a communication layer
- Technologies used included: J2EE, XML, XSD, Spring 3.1, Spring Integration, SVN, Web Services, MVEL, Autonomy Content Management, and Oracle
- Used SCRUM/Agile methodology to implement software systems
- Used Altova Mapforce to create and modify XSLT files and incorporated transformations in Java and Spring Integration
- Carried out brown bag lunch sessions to learn new technologies
- Created sequence diagrams and other design diagrams to document the software application
0-5 years of experience
Downloaded and processed cash receipts manually and electronically. Processed lockbox daily, posted payments from patients and insurance companies and reconciled bank deposits.
- Resolved miscellaneous accounting and accounts receivable discrepancies.
- Provided effective communication to co-workers and management at all times.
- Fulfilled all assigned responsibilities to achieve departmental and central billing office goals.
10+ years of experience
Accomplish data mining, analysis, database design and implementation for educational programs intended to interact with extensive data to meet the research information processing needs of the district and other external agencies
- Provide statistical data for NAEP and Educational Research Reports (Accountability, Student Performance, Grant Development and Program Evaluation Reports).
- Write computer programs (FORTRAN, Microsoft Office ACCESS, SPSS Script (Stats), Visual Basic, and SQL for various request/projects within the District, as well as out-of-District
- Prepared and presented justifiable technical reasons for the upgrade and purchase of PC and NT workstation hardware and software (conversion from Macintosh and UNIX). Identified and implemented procedures and databases for Unix/AS400/SQL server conversion.
- Liaison within the District and with out-of-district agencies
- Researched, evaluated and generated summary reports for Guidance and Counseling Department
- Instruct students in C application programming, PASCAL, Multi-media Application design & programming, script programming, and graphics programming
- Internal liaison and Technical representative – Windows/AS400/DOS Systems
- Supervised ten campus staff personnel and validated the integrated data for Central Administration Information Technology Department and the Texas Education Agency (Public Education Information Management System (PEIMS) data).
6-10 years of experience
Facilitated system upgrades and enhancements due to new business requirements, regulations, and products for the Membership and Billing Production environment. Worked with internal and external business users, provided analysis, and troubleshooting for the Membership and Billing system and interfaces. Wrote business rules procedures and trained users. Worked independently on assigned projects and was a liaison between IT staff and the business users. Analyzed current processes and made recommendations using LEAN methodology.
- Worked with over 100 interfaces with the Membership and Billing system.
- Created and updated various financial reporting for a system that tracked over a billion dollars in insurance premiums.
- Prepared $2.5 million reimbursement monthly to Washington Dental Service.
- Responsible for implementation of new federal regulations for the 4010 and 5010 270_271 Provider Web interface.
- Implemented all aspects for Momentum, a Wellness Program that was sold to other companies.
- Created 834 Eligibility files and proprietary files for internal and external vendors.
- Used LEAN methodology and acted as a Scrum Master by leading Sprint planning meetings.
- Oversaw the implementation of Health Savings Accounts and Health Reimbursement Accounts for companies and individuals by working with Marketing and outside banking vendors.
6-10 years of experience
- Answered inbound and placed outbound calls in reference to outstanding receivables over $10,000, and collected on that money,
- Emailed and faxed invoices
- Logged disputes
- Processed a monthly average of $30,000 in checks by phone payments.
- Provided assistance to new team members
6-10 years of experience
Experienced in Cardiac Ultrasound teaching and profound knowledge of 2D, 3D and 4D Doppler and color flow imaging.
- Mentored hospital staff on new case study releases, upgrades and current versions.
- Provided post-sale installation coaching and customer retention activities.
- Assured that all clinical applications training, with both new and existing customers. Ability to multi-task effectively and manage multiple priorities.
10+ years of experience
Received incoming phone calls from Avaya field technicians requiring assistance with trouble shooting, installation or upgrades.
- Assisted technicians with establishing the root of the trouble and advised as to how to proceed with trouble shooting.
- Researched specific errors or alarms in the in the customers system enabling quick resolution.
- Advised the technician regarding replacement of specific hardware and provided the proper procedures for replacing the equipment.
- Assisted with tracking a software trouble to help pin point the point of failure.
- Assisted technicians with resolution of trouble on first call 88% of the time avoiding need to escalate and resolving the customers trouble quickly.
- Provided training on specific hardware to other Avaya associates.
- Was a subject matter expert on several pieces of Avaya equipment and was able to act as a mentor when co-workers required assistance.
0-5 years of experience
Responsible for new business and managing key client/vendor relationships and growing existing accounts
- Managed accounts within NY, NJ, PA, and CT
- Trained 9 new hire sales reps employees Clinically and technically
- Involved in all aspects of training upstart accounts on procedure and in office protocol
- Ensure efficient tracking of customer account finances
- Cross sold additional product (Prostiva) to new and existing customers
- Assisted in medical invasive outpatient prostatic procedure in office
- Lead and marketed [company name] seminars which increased sales volume by 20%
- Grew Mobile business from 21 to 43 actively treating accounts
- FY 2013 194% to quota
- FY 2012 219% to quota
0-5 years of experience
- Found and retrieved information from files in response to requests from authorized users.
- Performed general office duties such as typing, operating office machines, and sorting mail.
- Kept records of materials filed or removed, using logbooks or computers.
0-5 years of experience
Ensure all sales quotes are correctly planned, schedule, and executed for production
- Guarantee the customer related requirements are appropriately identified and product issues are resolved
- Deliver engineering background and knowledge towards functioning specifications and customer requirements for maximum performance efficiency
- Identify, manage, and provide reports on competitive performance studies to outside field reps, engineers, and contractors
- Interface with engineers, management, production, team to develop necessary understanding of improvement needs
- Coordinate approvals for mockup units which are designed and built according to customer expectations
0-5 years of experience
Processed all cash and electronics payments, adjustments, and refunds in patients’ accounts.
- Researched and resolved discrepancies on accounts for refunds or adjustments.
- Analyze and report all billing discrepancies information to Billing Department.
- Research and solve all pending adjustments cases to reconcile at closing periods.
- Helped other team members with their volume work load to accomplish team goal.
- Processed information for billing accuracy.
0-5 years of experience
Utilized in house proprietary software in the organization of current tenants, past tenants, owners and maintenance expenses
- Created reports for rental properties; monthly dues, notices, delinquent list
- Updated the rental website; added and removed new property listings
- Organized and secured sensitive data including contact info, salaries, social security numbers
- Created new workstations for agents, installed network printer for workgroup use
- Assisted in the training of property management software and policies
- Troubleshoot issues with network connectivity including wireless adapters, printers, and email servers
- Ran weekly systems checks, updates and scanned for malware, viruses, other security threats
- Coordinated with agents and contractors in urgent and non-urgent request for all tenants and owners
- Assisted in the turnover of vacant rentals by painting, wall repairs, basic plumbing/electrical/appliance repair, re-keying locks
0-5 years of experience
- Posted all cash, credit card and ACH/Wire transactions for 5 television stations timely and accurately on a daily basis in Wide Orbit.
- Processed weekly, broadcast and calendar billing for assigned stations within 1 business day of log completion.
- Reviewed aging reports for all 5 television stations assigned for small dollar adjustments, payment linkages and intercompany transfers.
- Prepared and submit credit and debit memos associated with payment discrepancies to the accounting managers for assigned stations
10+ years of experience
Applied payments from deposits received in company’s bank account. This includes payments deposited via office scanners, lock box deposits, electronic payments
- Investigated and followed up with customers on all unapplied cash receipts
- Worked closely with the credit department to ensure payments were posted accurately and timely
- Applied finance charges to delinquent accounts on a monthly basis
- Assisted auditors by providing requested cash receipts to ensure an accurate assessment
- Responsible for final billing mailing
- Assist in sending statements to customers for open receivables on a monthly basis
0-5 years of experience
Interact with clients via telephone to provide information and assist with client request.
- Answer incoming phone calls as first point of contact for customer service issues. Route as necessary to appropriate individual and/or assist in resolving customer related issues when applicable.
- Use of Microsoft Word, Excel, Outlook, Lead Management Systems, and Law Database.
- Achieve productivity standards and goals while maintaining the highest level of customer service.
- Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken.
- Use computer system to track, gather information, and process claims.
- Complete applications for Social Security Disability Insurance, Supplemental Security Income, Disabled Widower’s Benefits, and Reconsideration/Hearing Requests.
0-5 years of experience
- Developed creative concepts and recipes with consideration to culinary/ recipe trends, consultant benefits, marketing and sales initiatives.
- Executed all stages of recipe development with a sense of urgency to keep company processes moving.
- Planned and executed recipe review tastings for executive team.
- Worked closely with cross functional teams including product development, marketing communications, and creative services to provide recipes according to company goals.
- Interacted with field consultants to identify recipe and product needs, provide customer service, and improve the show experience.
- Assisted in food styling to ensure accurate representation of recipes and products for photography and video production.
- Independently organized high priority video production and ensured seamless execution behind the scenes and in front of camera.
0-5 years of experience
- Documented and updated the PACE (Patient Advocacy at [company name] System) based on daily contact of select members of assigned applicant group and application evidence requirements
- Reviewed inbox for daily work queues, identified missing evidence and followed through to completion
- Effectively educated and answered inquiries from patients and family representatives regarding application process
- Answered incoming calls from clients and Health Care Representatives
- Assisted callers in resolving account issues by identifying and taking appropriate actions including completing required forms to support application process
- Assisted clients with scheduling appointments and reminding of appointments, as needed
- Maintained ongoing communication with other internal Resolve Application functions to obtain information and/or provide updates regarding claim status
- Identified and took appropriate actions to complete and submit required financial, medical and personal information forms that supported the client application process
0-5 years of experience
- Processed multiple bank account receipts from lock box, wires transfer, live checks and automated clearing house (ach).
- Recorded & balanced all cash transactions, processed adjustments, refund & monthly write offs and bank reconciliations to insure accuracy.
- Handled calls and concerns from internal and external customers. Resolved payment reconciliations and other account receivable accounting issues.
0-5 years of experience
Lead Application Specialist on the Avaya Red and Avaya Blue product. Job responsibilities included programming databases on new installs and upgrading systems.
- Effectively managing customer accounts and providing excellent customer service
- Fluency on Avaya CS1000E using both command line and Element Manager, SM/SMGR, CallPilot, AACC and Avaya IP Office and some limited Audiocodes experience.
- Daily duties include, technical assistance to field resources for troubleshooting
- Assigned remote MAC and ticket work. Oftentimes, while leading a new project install.
- Provide user training and documentation to end users at customer locations.
0-5 years of experience
Gather information for the construction of detailed documents for approval of any expenditure over a $1MM dollars or over $2,000 and a life expectancy of 2 or more years
- Train departments on use of software to complete capital expenditures
- Partner with departmental personnel on the progress of capital expenditure requests
- Verify and finalize capital expenditures for posting of funds
- Establish user access and troubleshoot access problems
- Assist with preparing budgets, end of fiscal year rollover, and establish new fiscal year expenditures
- Provide customer service over the phone, via email, and in person to support any area of capital finance
- Partner with vendors on implementations and upgrades to support capital finance and procurement software
0-5 years of experience
Discussed and demonstrated new product offerings available from the sales team to customers
- Conducted client facing role of product implementation in coordination with the sales team
- Train end users within public safety organizations on newly purchased software
- Perform functional reviews of the product with customers
- Provide pre and post reports for supervisors of weekly goals and objectives
- Install software for customers and provide onsite live support for the installed applications
0-5 years of experience
Managed over 75 patient applicant claim accounts for State /Federal and County Indigent claims to recoup revenue for 3 hospitals
- Followed up with 5+ local agencies and 5+ state agencies in Texas, Arkansas, Louisiana and follow thru as the patient’s advocate representative until an approval on SSI/SSA disability claims
- Responsible for inputting all referrals and log sheets into PACE system to validate inventory reports
- Processed and input all State and Federal Applications claims with accuracy
- Posted official documents and customer profiles on computer data base along with answering high volume of incoming calls, completing data entry and sorting mail
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Application Specialist
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
