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Retail Manager Resume Samples
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10+ years of experience
Managed all retail functions in Rochester market. Oversaw overall bank retail strategy, including leadership roles over Private Banking, Secondary Market Mortgage area, and all 4 Rochester Retail branch locations. Hired, coached, and developed staff of 45. Served as member of Compliance, Pricing, and Quality Assurance committees, and on implementation team for Consumer Financial Protection Bureau (CFPB) initiatives.
- Grew bank assets from $264M to $658M over 10 years, serving as member of Senior Management Team.
- Contributed to growth in portfolio from $265M in 2009 to 365M in 2014, generating software and staffing efficiencies in Secondary Market Mortgage area.
- Increased assets from $0 to $76M in 7 years, supervising growth of Private Banking department.
- Developed and implemented Incentive plans for Private Banking, Retail, and Mortgage areas, motivating staff to succeed and focus on sales.
- Created positive sales culture, focusing on needs-based selling and celebration of success, allowing sales to occur without disregarding customer experience.
0-5 years of experience
Used training and development tools to assess each associate while celebrating successes and coaching opportunities.
- Increased store sales above target each quarter by analyzing daily sales and creating action plans to achieve.
- Spear-headed a store milestone for 2012 achieving the maximum sales volume to date.
- Effectively managed store sales monitoring programs that included mentorship with associates on a per-shift basis to ensure maximum training was achieved.
- Actively recruited stellar talent by selecting, hiring sales associates and facilitated new hire orientations.
- Championed an employee incentive structure where awarded for top performance.
- Encouraged and inspired associates daily though the company-wide sales program to ensure customers received an ultimate experience.
0-5 years of experience
Delivered a consistent, high quality patient and customer experience in a multi-unit cross functional environment encompassing retail, lab and doctor services in order to deliver the key results of the organization.
- Supported deployment activities for retail sector to enable effective change management included a combination of stores visits, meetings with key partners, on-the-ground implementation, and support of each phase of the rollouts.
- Provided feedback and recommendations to store team and begin to formulate a plan to overcome challenges.
- Oversaw store operations and visual presentation of a three million dollar optical retail location.
- Elevated store’s guest-satisfaction from 76% to 98%; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
0-5 years of experience
Provided multi-faceted administrative support for the District Manager and sales team. Managed
store financials, payroll, budgets, complaint resolution and customer service. Oversaw staff education / training,
hiring, firing, staff development, discipline, and retention. Supervised an average of 7 employees at one time.
Successfully operated 3 stores in 4 years; recognized for making significant improvements to all 3 despite
multiple risk factors, including history of high crime and shrink rates.
- 1st in the district to win all three of the following awards: Top Ten Store Ranking, High Percentage Sales
- Achieved a 28.5% increase in store sales within first 8 months of tenure.
- Decreased shrink from $11,000 to approximately $400 through problem identification and follow-through.
0-5 years of experience
Supervised and trained twelve employees to develop professional demeanor and positive attitude to ensure 100% customer satisfaction
- Designed floor plan to maximize merchandising strategies by organizing displays and by modeling aesthetic values for staff and trainees
- Increased sales by 20% for two consecutive years in 2013 and 2014
- Contributed regularly to the company’s monthly online newsletter
0-5 years of experience
Managed and trained 10 employees for the retail and production process for map making
- Bookkeeping, inventory, collections, and accounting for $1M in annual revenue
- Designed and managed new marketing outlets for social media including Twitter feeds, daily customer responses, and ongoing sales events
- Increased revenue by 3% in the first year
6-10 years of experience
Leverage skills and expertise to perform a wide range of tasks to optimize daily operations.
- Interview and recruit qualified personnel, and make key staffing decisions that align with company policies.
- Generate repeat business through exceptional customer service.
- Lead district conference calls to ensure effective communication.
- Reduced shrink from 3.5% to 1.35%.
- Coached, trained, and promoted 2 employees to Merchandise Handler and Shift Leader.
- Awarded Top Units Per Transaction and Average Dollars Sales for the District.
- Performed strategic business-to-business selling to drive growth of gift basket sales revenue.
- Honored with inclusion of store staff photographs featured twice in corporate annual report, corporate internal promotion, and flyers as a result of store excellence.
6-10 years of experience
Provided luxury experience and exceptional customer service to sophisticated Lexus customers
- Managed, supervised and trained staff of three parts specialist
- Responsible for all merchandising of Service Counters and Retail Store
- Managed all vendor relations
- Supervised and managed back counter operations including shipping and receiving, ordering and inventory control
- Advised service technicians regarding parts needs for service customers
- Achieved and maintained Master Certification
0-5 years of experience
Manage all personnel and daily operations improving sales by 22% to $10,000 daily.
- Improved sales per labor hour target by 11% utilizing playbook and increasing productivity.
- Increase average ticket by 10%.
- Forecast weekly sales and inventory.
- Develop Student Managers through training, respectful coaching, and feedback at Supervisor meetings.
- Provide feedback to shift supervisors and baristas during their shift to aid in leadership growth.
- Hired, scheduled, and managed 70+ personnel.
6-10 years of experience
Managed golf department to include: sales, club fitting, payroll, and merchandising
- Increased Department sales from $600,000 to more than $1,000,000 during tenure
- Involved with daily initiatives for entire store to include planogram changes, inventory and shrink, team building, hiring/training new Associates
- Guided Department to finish second (out of 300+ stores nationwide) in the 2007 Sales to Plan & Metrics contest
0-5 years of experience
A high end crafts and art company of five art gallery stores and online store.
- Improved store operations. Modernized shipping department and organized office processes.
- Trained staff. Trained staff of fourteen in sales, shipping and receiving and customer order fulfillment.
- Created dedicated sales team. Improved employee relations, and enhanced the customers overall experience.
- Interviewed and hired new staff. Track record of hiring loyal sales team and successful new hires.
0-5 years of experience
Oversight of eight employees and responsibility for day-to-day store operations including inventory, payroll, scheduling, record keeping, deposits and hiring.
- Successfully increased profitability by streamlining labor and operational costs
- Trained incoming managers at two retail locations
- Problem solved during peak sale times (faulty equipment and facilities, staff absenteeism,
0-5 years of experience
Managed a family-owned retail pharmacy and deli counter of 10 employees that generated $l.5M in revenue. Responsible for overseeing all retail aspects of store operations: marketing, merchandising, inventory, pricing, hiring, training, firing and promoting employees.
- Combined industry knowledge, business acumen, and interpersonal skills to keep store profitable.
- Drove performance and efficiency through a combination of cutting costs, efficient hiring, and customer focused sales efforts.
- Coached, trained, and developed associates on best practices in retail management and customer experience.
0-5 years of experience
Hired as Production Manager and in 2006 accepted position as Retail Manager
- Successfully developed and implemented “At Your Request” A new patient room service concept
- Assisted in redesign of kitchen for “AYR” concept
- Successful implementation of new retail menu concept “Better By Design”
- Trained production staff for “AYR” and “BBD”
- Developed Retail Promotions – Apple Pie Baking Contest, Christmas Cookie Contest, National Nutrition Month, and Special Theme Days
- Served on hospital committees – Hospital Week, Recruitment and Retention, Crop Walk
0-5 years of experience
Calculated retail employees’ working hours for accuracy and delivered final calculations to accounting department
- Kept an accurate record of imported company goods and products for monthly inventory purposes
- Managed daily retail operations to ensure employees created and maintained a friendly and service-orientated environment
- Greeted celebrity guests and acted as social concierge for the entirety of their stay
- Planned celebrity hosted events to take place at the restaurant
- Planned and worked the first boxing press conference to be held at Planet Hollywood
- Hosted meet and greet activities for celebrity guests to socialize with their supporters
0-5 years of experience
Managed daily operations of retail business and staff within two separate locations
- Trained employees in customer service, proper sales technique, policies and procedures
- Coordinated special events, trunk shows, promotional campaigns, public relations initiatives
- Maintained all accounting records, sales reports, employee compensation and scheduling
10+ years of experience
Developed and maintained retail sales relationships with a diverse client base, while meeting the needs of residential, industrial, and agricultural customers
- Supervised staffing, scheduling, and training of employees; provided training and orientation for new hires
- Managed vendor relations regarding nursery, lumber, hardware, and pesticides
- Coordinated logistics of shipments for live plant stock and building materials
- Presented education seminars, resulting in increased sales
6-10 years of experience
- Administrative: hired and trained a staff of seven employees, assisted in the opening of the third store on the Upper East Side, managed a total of three stores, created monthly
- Sales: assisted in retail growth of 40% over 2009 sales, created the first retail weekly and monthly sell through reports, prepared sales projections for 2011 to the CFO
- Merchandising: designed and implemented window displays for all three locations,
- Buying: responsible for seasonal buys for each store based on trends and sell through reports
- Ecommerce: processed and fulfilled all ecommerce orders through flagship location,
- Inventory Management: monitored inventory levels and coordinated store shipments
- Retail Marketing: assisted in planning and executing in store events to launch new
0-5 years of experience
- Trained employees in retail policy and procedures
- Maintained greenhouses, troubleshooting heating, plumbing and electrical issues
- Inventoried product, project usage and generated orders accordingly
- Increased weekly sales by 20% and established consistent customer base through good customer service and knowledge of product.
0-5 years of experience
Responsible for managing store operations and customer components associated with the 7-eleven business model. Focused on creating a friendly and pleasant environment for our employees and customers.
- Completed cash and purchase summary entailing business expenses and profit
- Collaborated with Field Consultants and vendors to help maximize our profits and efficiency
- Hire, train, and re-train employees to make sure our staff reaches its highest potential.
- Create schedules to ensure that our highest revenue periods are covered accordingly.
- Incorporate and emphasis on cleanliness on each shift to meet our guest’s expectations.
- Consult with vendors concerning new products and deliveries.
6-10 years of experience
- Managed and trained 8 employees, maintained a high level of customer service
- Recruited and interviewed potential employees, distributed assignments, handled
- Managed cashier activities in areas of returns, purchasing, and exchanges, and enforced
- Interfaced with vendors concerning damaged products, buy-backs, and availability
- Ensured maintenance, cleaning, store appearance, and maintained store level
0-5 years of experience
- Managed store operations including supervising 10 employees.
- Maintained inventory control protocols and procedures.
- Supervised and participated in the cleaning of the display cases and floors of the retail area.
- Iced and maintained perishable seafood products.
- Provided exceptional customer service and handled customer complaints tactfully and through to resolution.
0-5 years of experience
Supervised and trained staff on policies, procedures, and effective retail sales methods
- Created and maintained accurate weekly schedules to support a high-performing team
- Constructed creative sales plans to achieve results
- Routinely created Excel spreadsheets and Word documents for the retail district to help support the needs of the business
0-5 years of experience
Responsible for all shipping and receiving duties including maintaining warehouse inventory
- Maintained vehicle fleet and prepared daily shipments for vehicle delivery
- Assisted customers in the retail store and provided extensive product information
- Acquired knowledge of all products by tending company gardens and through product research
0-5 years of experience
Managed the daily operations of a museum store with 20+ direct reports and annual sales of over $4M for a leading national manufacturer of sporting equipment.
- Responsible for creating purchase orders for inventory replenishment through supply monitoring and product review processes including eliminating excess inventory, and accountable for set up of new inventory items in POS software.
- Ensured profitability and met or exceeded corporate goals by maintaining a fully stocked facility, organized to maximize sales potential through creating and implementing functional planograms based on semi-annual inventory and “spot” inventories.
- Owned and conducted semi-annual inventory and performed periodic inventory audits while ensuring accuracy of the physical inventory process, including planning, delegation, and execution.
- Developed sales team by recruiting, orienting, training, motivating, and appropriately scheduling and assigning staff for full productivity improving staff engagement by creating and implementing a reward and recognition program.
- Achieved financial objectives by collaborating with Director of Finance in reviewing annual budget, analyzing variances, initiating corrective actions, and maintaining weekly and monthly financial reports and inventory reports.
- Resolved discrepancies with accounts payable or vendors regarding open invoices and matched proper purchase orders to correct invoices.
- Attended industry related trade shows to establish and maintain vendor relationships.
0-5 years of experience
- Regulated subordinates to maintain a high level of cleanliness throughout the dining facilities and kitchens, ensuring ALL health codes (State, County, Company ) are not only met but exceeded.
- Promoted and designed various health conscious menu items and executed the menu roll-out with much success
- Managed multi-million dollar accounts and increased retail revenue by more than 7 percent
- Trained employees in inventory management, cost control measures and waste prevention
- Managed a staff of more than 60 individuals using motivational methods and corrective training.
- Implemented credit card/scanning system to increase customer satisfaction and overall speed of service to patrons.
- Led a regional marketing initiative to increase retail sales with the success showing an average increase of sales by 5 percent per unit.
6-10 years of experience
Manage team of 10-20 salespeople (denim specialists) in retail environment exceeding $1.5 M
- Decrease loss by $7,000 (50%) in 2010 to .49%
- Prepare monthly forecasts and sales projections for several departments
- Create opportunities for new business by embracing relevant business building tools
- Exhibit strong leadership skills, earning Management promotion from Manager Trainee
6-10 years of experience
Assisted customers with product purchasing on a daily basis and consistently demonstrated product knowledge
- Produced daily, weekly, and monthly transaction reports
- Established a consistent employee schedule
- Managed overall appearance and maintenance of the store
0-5 years of experience
Managed a staff of 50+ employees, including 3 hourly supervisors, and 2 salaried managers.
- Ran daily operations of a $5 million+ account in a hospital setting with an average total sales of $20,000+ a day including 4 satellite locations.
- In charge of payroll, labor, and cash procedures.
- Instrumental in the recruitment of hourly staff and department managers and supervisors by taking part in interviewing and peer interviewing for potential team members.
- Manage 3 satellite coffee shops off main premises as well as catering and catering billing.
- Implemented an [company name] approved sushi program, driving total sales up an estimated $420,000 annually.
- Helped drive changing the coffee at all locations, including all satellite locations, to Starbucks, driving total sales up an estimated $200,000 annually.
- Help train in various aspects of retail and kitchen operations as a preceptor for interns from the Dietetic Internship Program.
- Mentored an hourly supervisor to becoming a salaried manager in less than a year.
6-10 years of experience
Increased sales over PY by $12,000 in FY09
- Individually sold more than $95,000 in retail merchandise in FY09
- Use Photoshop and Illustrator to create customized layouts based on customer requests
- Accurately track and manage merchandise for orders up to $7,500
- Manage all aspects of quality control for orders ranging from $30-$3,000
- Generated $500,000 in business by working closely with 5 team members
- Consistently producing 50 to 100+ orders in a given month
6-10 years of experience
Supervised, trained and developed the Data Quality Auditing and Retail Inventory Staff of ten that reported inventory losses and fraud to upper management. Scheduled retail physical audits for 210 locations based on shrink percentages.
- Project lead for the new Nucleus Point of Sale system. Ensured that the screen changes were error free and functional. System allowed more data to be polled from the register to back office computer reducing the amount of time managers spent on daily paperwork.
- Assisted training the facility managers to place merchandise orders by using Computer Assisted Ordering (CAO).Troubleshot issues with the new system. CAO reduced the number of out of stock items and the total retail value of stock needed on hand.
- Instrumental in moving the company to item level reporting. Tested scanning equipment, hired and trained sixteen item level inventory specialists. Developed policies and procedures for counting and reporting item level data.
- Assisted in the Ruby Point of Sale rollout by ensuring all requirements were processed accurately and on time. My assistance on the project was highly valued by upper management.
- Participated in the development of more automated procedures for the auditing department reducing the amount of time spent keying data reducing errors and review time.
- Adjusted the auditing schedule as needed while maintaining a high level of productivity and efficiency. Coordinated schedules around product resets, temporary closing and major product delivery days.
6-10 years of experience
Increased sales over PY by $12,000 in FY09
- Individually sold more than $95,000 in retail merchandise in FY09
- Use Photoshop and Illustrator to create customized layouts based on customer requests
- Accurately track and manage merchandise for orders up to $7,500
- Manage all aspects of quality control for orders ranging from $600-$3,000
- Generated $500,000 in business by working closely with 5 team members
- Consistently producing 50 to 100+ orders in a given month
0-5 years of experience
Manage total store level operations, including staff hiring, training, evaluation and work schedules.
- Handle budget planning and tracking, accounting and payroll.
- Coordinate inventory control, receiving; merchandising (plan-o-grams) and store maintenance.
- Implementation and Training of Company Policy and Procedures.
- Assisted in rollout of new store location for franchise. Coordinated Grand Opening Events.
- Staff Supervision (13) Employees.
- Achieved ranking of Top 5 most profitable stores in Market within first three (3) months of store grand opening.
- Franchise Recognition for consistency in High Rating Secret Shopper Surveys and Star Shopper Surveys.
0-5 years of experience
- Managed and motivated 3-5 team members to increase sales and ensure efficiency
- Planned and coordinated special promotions and business events
- Improved store’s efficiency by Implementing new information technology “LightSpeed”
- Handled bills, accounts payable and receivable, prepared bank deposits
- Identified and resolved urgent challenges from clients and maintained exception relationship with clients
- Provided statistical reports to the owner of the company monthly
- Quality controlled alterations department and merchandise before delivering to clients
- Managed all aspects of loss prevention to ensure the protection of company assets including cash, merchandise and property
- Scheduled meetings, appointments and travel arrangement for the owner
0-5 years of experience
Lead a team of twelve individuals in the garden center.
- Developed Strategic ways to improve retail sales
- Cut labor costs by over 20%.
- Ordered plants for landscape jobs and the retail center.
- Created schedules, payroll projections and year end data analysis.
0-5 years of experience
Responsible for all retail operations including (loss prevention, inventory, and employee engagement)
- Performed all opening and closing procedures
- Assisted with light mechanic repairs as well as documenting service repair orders/estimates
- Displayed excellent leadership by training team members according to individual strengths/weaknesses
- Accountable for all closing bank deposits and maintaining balanced registers at all times
- Demonstrated strong customer service ability by ensuring satisfaction with all their needs
- Set-up and worked on product blueprints and all inventory responsibilities according to company guidelines
- Exhibited patience and understanding within a high volume work environment
0-5 years of experience
Secured and maintained distribution and inventory goals of Quick Trip product lines in a
territory generating over 500, 0 00 dollars in profit.
- Handled merchandising agreements and implement sales & marketing programs.
- Assisted store manager with supervisory training of new hires on store policies and procedures.
- Responsible for one of the largest gasoline and convenience marketer in the Midwest.
- Provided weekly reports on sales and inventory.
6-10 years of experience
Responsible for management of retail, commercial, state, local and government sales
- Drafted budgets and quarterly statements
- Coordinated sales and service personnel to promote profitable growth
- Establish new accounts both national and local
- Responsible for handling all personnel issues including all hiring and performance reviews
- Developed safety awareness programs to promote a safe working environment
0-5 years of experience
Directed 300-seat food court with three concepts by appraising adequacy of food supplies daily
- Handled inventory through communication with production manager to ensure daily minimum met
- Managed two retail supervisors who were responsible for running their own shifts under my guidance
- Engaged with all employees by holding daily meetings, ensuring that all was safe and in working order
0-5 years of experience
Provide an elevated guest experience to generate local and return tourist clientele.
- Contribute to annual sales volume of $6-8 Million dollars.
- Interview job candidates and make staffing decisions.
- Generated repeat business through maintaining and training in exceptional customer service and guest interactions.
- Assigned employees specific duties specific to suit the needs of the store and goals.
- Responsible for counting cash drawers and making bank deposits, as well as properly entering data into specific files to be able to properly understand and speak to daily business and revenue.
6-10 years of experience
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventoried stock and reordered when inventory drops to a specified level.
- Instructed staff on how to handle difficult and complicated sales.
- Assigned employees to specific duties.
- Enforced safety, health, and security rules.
0-5 years of experience
Formulating strategies to remain competitive with market, yet maintaining projected food cost and sales figures.
- Lowering Food cost and increasing revenues by monitoring sales transactions, monthly projections, and customer forecasts through waste minimization, production log analysis, and sales trends.
- Maintained +85% Q.A and Safety Assessment Scores.
- Formulating training procedures for execution of menu, product, and sales promotions.
- Conducting weekly inventory and product ordering through compliant and local vendors.
- Increasing client and student satisfaction by constantly delivering new vendor products, menu items, and sales promotions.
- Performing functions such as maintaining records to comply with ARAMARK, government, and accrediting agency standards.
- Coordinated and supervises market personnel regarding production, merchandising, quality, and cost controls.
6-10 years of experience
Managed full staff at a successful retail store.
- Drove sales from $200,000 per annum to over a million dollars per annum.
- Ordered, received, and checked-in inventory from various major vendors.
- Responsible for merchandising and in-store displays.
- Trained staff in selling and superior customer service.
- Responsible for all cash and charge cash transactions and banking for retail store.
- Attended and participated in buying at vendor shows with an eye on predictions of coming styles for sell through and retail success.
- Scheduled staff rotations.
0-5 years of experience
- Managed staff of 8 sales associates and Garden Shop Volunteers.
- Assisted Retail Director in achieving budget goals by purchasing and maintaining inventory level to increase store sales.
- Responsible for creating and setting store merchandise displays.
- Increased sales by developing and maintaining vendor relationships.
- Integral part of the deployment team for Retail Pro POS system.
- Member of the DBG Sustainability Team
0-5 years of experience
- Supervised daily store operations from opening to closing
- Assembled all purchase orders
- Overviewed customer issues in Bookstore and Café operations
- Administered ideas to Owner of store for purchasing and displays
- Attended retail product conventions annually
- Completed administrative work daily including scheduling and other computer operations
0-5 years of experience
Overseeing two coffee shops, leading and developing a team of 15 union employees
- Maintaining a high level of customer service to ensure client satisfaction
- Developing marketing programs to increase revenues
- Monitoring and controlling food cost against budget
- Scheduling hourly employees in line with revenue projections
- Tracking and managing inventory levels
0-5 years of experience
Manages, leads, and coaches the number one volume driving team within the cosmetic department
- Moved the brand in ranking from number eighteen to thirteen in twelve months
- Successfully manages fifteen employees of a 2.5 million dollar business
- Exemplifies the highest level of customer service within an environment that is growing at 2.2% over last year’s volume
- Successful forecasting of business trend: resulting in strong event performance of over forty thousand dollars over a three day period
0-5 years of experience
Management of sales associates, customer service, inventory control, property management, funds management, and scheduling. Responsible for customer relations and service in all areas of the store including selection, supplies, and completion of transactions.
- Management of 6-7 sales associates including responsibilities in scheduling, mentoring, motivation, conflict management, and hiring.
- Customer service to include understanding customer needs, customer expectation, money management, operation of computer register, and special orders.
- Inventory management including monthly inventory control, replenishment of stock, display design, and pricing of merchandise.
- Money management and tracking including responsibilities for drawer count out and verification of days activity and completion of the days purchases deposits for the bank.
- Budget management to meet company goals and objectives.
- Opening and closing of the store including door security, preparation, and sales associate job assignments.
0-5 years of experience
Assist the Retail General Manager in achieving sales, gross margin, and profit goals through proper management of the retail operational and support functions.
- Assist with buying merchandise for 3 professional sports teams
- Ensure proper signatures, record retention, and accountability of all paperwork of merchandise received
- Prepare staffing schedule, adhering to labor budgets
- Supervise physical inventories
- Ensure proper maintenance and usage of POS register system
- Provide support for multiple Aramark accounts.(MLB All Star Game, NHL Stanley Cup)
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[Retail Manager]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
