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Hotel Night Auditor Resume Samples
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0-5 years of experience
Facilitated the helpful functioning of the Guest Services team by delivering expertise, resources, and by cultivating a positive team atmosphere.
- Supervised the Guest Services Representatives by leading, training, mentoring, evaluating, and corrective feedback as needed.
- Participated and trained new hires as front desk agents.
- Followed specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for all shift.
- Conducted hotel tours for potential guests and corporate accounts to assess needs and preferences for special events, business meetings, in areas of space requirements, and amenities.
- Coordinated the logistics of floor planning, seating arrangements, and audio-visual set-up.
0-5 years of experience
Carried out responsibilities as Manager on Duty during night shifts – supervising overnight staff
- Nightly revenue reconciliation of room revenue, movie revenue and all other revenue sources
- Addressed all guest concerns and delegate to staff as necessary.
- Prepared and sent out direct bill packets for hotel credit clients
- Ensured adequate quantity of breakfast was prepared by food staff.
- Reconcile hotel bank deposits to what was recorded in property management system.
0-5 years of experience
Responsible for night supply inventory for kitchen, front desk, and banquet hall.
- Trained, supervised, and evaluated housekeeping staff.
- Made nightly cash deposits, logged bank statements, monitored and submitted daily reports, organized and verified receipts; identified, researched, and corrected discrepancies.
- Booked guest reservations and kept guest ledger organized.
- Bookkeeping, Accounting, and Auditing of numerical data to keep financial records complete and accurate at all times.
0-5 years of experience
Handled guest check in and checkouts professionally and in a welcoming and specialized manner.
- Represented the Hotel in regards to guest complaints and situations that required instant action.
- Resolved accounting discrepancies; Generated and distributed financial and auditing reports.
- Provided the maximum quality of service to the guests.
0-5 years of experience
- Maintained auditing of all fiscal responsibility of hotel operations at a 400 room, 4 star hotel property
- Supported accounting department in tracking financial data, accurately processing payments, accounts payable, etc.
- Balanced and audited all departmental revenue accounts which totaled over $1M nightly
0-5 years of experience
- Produced time sensitive reports nightly to ensure accuracy of all financial information for 300-room hotel in tourist destination.
- Performed night audit functions for office; posted daily room rate and tax to each account.
- Identified and corrected discrepancies in the billing and booking transactions.
0-5 years of experience
Maintained a working knowledge of the property, as well as special events on and near property, in order to advise guests of same, whenever possible;
- Responded to guests’ requests or inquiries courteously and promptly;
- Prepared and distributed management reports to hotel administration and the [company name];
- Audited all guest records, verifying credit card approval;
- Posted room and tax charges to guest accounts
0-5 years of experience
Interaction with guests by phone or in person to help schedule their stay
- Performed analysis on daily revenues
- Carried out end of daily activities and started the new business day
- Offer the highest quality customer service to all guests to ensure a comfortable stay and to guarantee repeat business
- Delivered newspapers to Honors guests
- Assisted other team members with starting breakfast
0-5 years of experience
Great customer service and praised by managerial staff.
- Performed combination of following duties for guests of hotel: Greet, register, and assign rooms to guests.
- Answered inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
- Kept records of room availability and guests’ accounts, using computer.
- Computed bills, collected payment, and made reservation changes for guests.
- As Auditor: responsible for daily earning reports, processing of credit cards, balancing and auditing fiscal inventory and completing “New Day” procedures for the hotel.
6-10 years of experience
Sole employee working overnight hours assisting all guests in a sincere and courteous manner to ensure 100% guest satisfaction.
- Registering and processing guests promptly upon arrival or departure while listening effectively to guests in order to anticipate any needs or concerns.
- Promptly answer or transfer all incoming calls by operating the PBX switchboard in an efficient and professional manner.
- Perform nightly tasks that include generating daily reports, balancing revenue, authorizing guest’s credit cards, and tracking sales data.
0-5 years of experience
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers using a computer.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guest.
- Greet, register, and assign rooms to guest in hotel.
- Knowledgeable of using a copier/fax to receive guest information through other agencies.
10+ years of experience
Responsible for reconciling transactions for the front desk, restaurant, and sports bar
- Responsible for making sure the correct postings were settled to the guest
- Responsible for making sure banquet tickets were entered correctly
- Handled front desk duties when necessary to give customer service to hotel
- Promoted to Position of Hotel Accountant
0-5 years of experience
Verifies and balances entries and records of financial transactions reported by various hotel departments during day, using adding, bookkeeping, and calculating machines.
- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Assist with getting breakfast ready for guests
- Answer enquiries regarding hotel services and registration by telephone and in person, provide information about services available in the community and respond to guests’ complaints
- Assisted with set up of banquet rooms for meetings, fashion shows and other gatherings
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
6-10 years of experience
Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues. Balance and audit for accuracy. Transmit credit card batches. Complete and transmit daily management and accounting reports and supporting documents.
- Act as hotel system liaison during night hours. Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message. May assist with other duties as assigned.
- Checking guests in and out of the hotel in a efficient, courteous and professional manner.
- Responding to guest needs in a timely manner.
- Transmit credit card batches.
0-5 years of experience
Performed and managed end-of-day accounting duties and front desk functions, Daily Guest Ledger Audit and Management Reports, Guest Check-In and Guest Check-Out Settlements and Guest Reservations. Communicated management issues pertaining to guest concerns, housekeeping, financial reporting and account management and reservations.
- Reserved hotel rooms to near full capacity from walk-ins and future stays qualifying guests through credit holds, direct billings and cash deposits to Advance Ledger.
- Utilized Property Management Systems increasing room occupancy by eighteen percent promoting hotel amenities and local area attractions.
- Provided accurate Accounts Receivable and Management Reports through diligent and methodical research and reconciliation of posting and adjustment errors helping Management interpret Final Audit and Daily Cash Report for efficient operations.
0-5 years of experience
Access accounts payable and receivable for all [company name] hotels,
auditing and correcting inaccurate information
- Settle hotel guests’ credit card payments
- Respond to all customer comments via email
- Act as a front desk agent in the absence of managers and front
- Assist with hotel promotions, market attractions and hotel events, and support staff during weddings, receptions, meetings and reunions hosted on site.
6-10 years of experience
- Audits hotel paperwork to ensure the day has balanced.
- Posts room charges to guest accounts for up to 97 rooms.
- Processes no shows and close of day.
- Performs all front desk agent duties.
- Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest/customer service.
- Prepares and distributes check-out invoices for each guest leaving the next day.
- Handles kitchen and dining services setup for breakfast.
0-5 years of experience
- Handled accounting for daily earnings; including handling large amounts of cash and credit. Often times had to audit errors found in record.
- Reported credit card earnings to financial institutions.
- Maintained audit records, both hard and computer copies.
- Handled confidential information without supervision.
- Communicated effectively with customers, taking reservations and payment over the phone, internet and in person with a pleasant and welcoming demeanor.
0-5 years of experience
Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Answer alarms and investigate disturbances.
- Perform or assist with cleaning duties as necessary.
- Investigate complaints about service and equipment, and take corrective action.
0-5 years of experience
Process, organized, and arranged hotel reservations via Opera computer system
- Notified management of any concerns involving transactions without delay
- Assumed manager during graveyard shift
- Prepared night audit and balance reports
10+ years of experience
Extend quality customer care services at all times to customers
- Received calls from guests and provided information, as required
- Maintained guest register and entered all relevant details accurately
- Kept track of the services provided to customer throughout their stay
- Draft bills and levy expenses charges, as per the services provided
- Receive payments in cash or card and issue receipts in return
- Assist the guests in locating their accommodation or other service rooms
- Monitored room availability and communicate with housekeeping
- Took reservations requests efficiently and answered switchboard with proper telephone etiquette
- Kept lobby and desk area clean and presentable
- Assumed manager in charge for Late night shifts
0-5 years of experience
Analyze all financial records at any given daily, weekly, monthly, or annual period
- Provide Quality Assurance to all guests
- Work as a liaison between guests and management as related to event coordination or inquiries
- Ensure all daily records are accurate
- Settle guest credit card payments
- Prepare reports for each business day
- Answer any calls from guests staying on property and inquiries outside of the property
- Accurately document any incidents as they occur
- Proficiently operate Microsoft programs
- Proficiently operate hotel systems Visual Matrix and WynGuest
0-5 years of experience
- Assisted with nightly book keeping for the hotel.
- Operated additional hotel management systems and officiated financial documents.
- Worked directly with reservations and hotel guests.
10+ years of experience
Responsible for all hotel operations and overnight management duties
- Ensure that breakfast is set up according brand and management’s standards to provide service for hotel guests
- Responsible for all financial reporting and turning the day’s business in preparation for the next business day
- Train and assist with retention of all other Night Auditors to ensure proficiency and reduce turnover
Hotel Night Auditor Duties and Responsibilities
Smaller hotels may require the hotel night auditor to work the front desk and balance the daily ledger, while larger establishments will hire separate people to manage the front desk. However, when a hotel night auditor holds a dual position – front desk manager and auditor – some core tasks are universal. Based on our review of job listings, common tasks are:
Answer the Phone A hotel night auditor is often the only contact for people who call during overnight hours. The ability to access voicemails and transfer calls correctly is key. In addition, the auditor may have to arrange wake-up calls for guests.
Balance the Ledger Night auditors are responsible for accounting for the day’s cash flow, reconciling guest accounts, and preparing a daily revenue report. If errors are detected, the night auditor will have to research the cause. If the cause can’t be found, the auditor will need to notify the hotel manager the next day. Hotel night auditors might also need to review supply delivery slips and compare them against the inventory received to verify no errors were made in the order.
Check Guests In and Out Undoubtedly, the night auditor will have guests checking in and out during all hours of their shift. Whether assisting guests arriving on red-eye flights or guests getting an early start to their day, the night auditor must be available for the influx and outflow of traffic as necessary.
Handle Guest Requests and Complaints Given the number of guests staying at any one time in a hotel, issues are bound to rise. Sometimes guests will contact the front desk with simple requests such as extra pillows or towels. Other times a maintenance issue may arise, such as an air conditioner that’s not cooling properly. And, sometimes, guests complain about noise or rowdiness from other hotel guests.
Handle Overnight Emergencies Although overnight emergencies aren’t a common occurrence, they can happen. For example, in the event of a medical emergency with a guest, the front desk may be contacted, and the hotel night auditor must remain a calm and resourceful point of contact. Other emergencies can include a water pipe bursting, a fire occurring, or a guest falling down the stairway.
Hotel Night Auditor Skills and Qualifications
Hotel night auditors ensure that the hotel ledger balances out, so basic mathematical skills are critical. Employers also seek applicants with these abilities:
- Attention to detail – when reviewing figures and credit card transactions and counting cash, night auditors must be tuned into details to avoid errors
- Organization skills – a hotel night auditor who is responsible for manning the front desk in addition to auditing the day’s transactions must be organized enough to accomplish everything they need to for the day staff
- Patience – in customer service, various issues arise that test the patience of employees. From lost reservations to a dissatisfactory room assignment, guests will have complaints that must be dealt with in a patient manner
- Problem-solving skills – from tracking down facts and figures related to accounting to dealing with rule-breaking guests, hotel night auditors need to be ready to solve problems
- Interpersonal skills – throughout their shift, a hotel night auditor receives phone calls and speaks face-to-face with guests and other people who have reason to come to the hotel. Because the hotel night auditor is often the face of the hotel during nighttime hours, good interpersonal skills are vital
Hotel Night Auditor Salary and Outlook
The Bureau of Labor Statistics (BLS) lists the hotel night auditor’s median annual salary as $39,240, with a median hourly wage of $18.87. A hotel night auditor in the 10th percentile earns approximately $24,600 a year, while the highest paid in the field make $66,070 a year. According to the BLS, 1.7 million hotel night auditors are employed in the United States. An employment decline of 1 percent is expected by 2026.
Helpful Resources
We searched the web to find some of the best industry resources for hotel night auditors. Browse the following links to learn more:
American Hotel and Lodging Association – the AHLA ranks as the largest online resource center for hospitality professionals. Members can benefit from various tools, trainings, and networking opportunities to advance their careers
American Hotel and Lodging Educational Institute – a professional development resource for AHLA members, the AHLEI offers high-quality hospitality education, training and professional certifications, videos, textbooks, and study guides
International Luxury Hotel Association – the ILHA offers several tiers of membership, including student and professional tiers that both include access to benefits like the ILHA Smartbrief, Luxury Hoteliers digital magazine, the ILHA newsletter, and access to whitepapers and webinars
Exploring the Hospitality Industry – written by John R. Walker, this comprehensive guide, which offers case studies, takes a look at the individuals, companies, and jobs involved in the hospitality industry
Introduction to the Hospitality Industry – co-authored by Clayton W. Barrows, Tom Powers, and Dennis R. Reynolds, this book gives readers a good overview of the career paths available in the hospitality industry, as well as related challenges and trends
Guest Service in the Hospitality Industry – in this book, author Paul J. Bagdan tackles hospitality industry customer service issues and myths by delivering information about proven problem-solving tactics
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Hotel Night Auditor
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
