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0-5 years of experience
Achieved (promotion to Night Auditor) improved customer experience and increased service ratings during tenure
- Produced daily reports that helped the company increase profit and reduce costs
- Increased the hotel’s annual revenue by more than five percent
- Managed and maintained hotel during the overnight shift
- Provided excellent conflict resolution for guest and employees
- Used various computer applications to launch and complete the auditing process
0-5 years of experience
Generated reports, performed close of day operations, and reset files on NCR 2100 point of sale computer in hotel food and beverage department.
- Balanced daily credit card transactions, transmitted deposit to bank via modem.
- Designed, created and maintained all Lotus 123 spreadsheet applications used by the night audit department at three hotel properties.
- Compiled, printed and distributed daily income report (JV-1A) for use by accounting department, Front Desk Manager, and General Manager.
- Computerized all aspects of night audit procedures, increasing efficiency and accuracy of the audit department’s output.
0-5 years of experience
Greeted and engaged each guest as a unique individual, listening attentively to their requests in a friendly and professional manner
- Made reservations over the phone and in person and ensured all aspects of the room reservation procedure are followed, including bookings, confirmations and cancellation policies
- Managed nightly hotel operations
- Verified revenue from all sources is accurately balanced and followed up on any discrepancies
- Prepared bills and receipts for all in house guests and direct billing accounts
- Compiled and ran statistical reports for all departments and transferred information to our Accounting department
0-5 years of experience
Greeted guests with a smiling face and give them all the necessary information about the hotel.
- Processed, arranged, and organize reservation bills. Oversaw account receivables.
- Consistently recognized by management for providing superior customer service.
- Assisted hotel manager with a number of tasks as well as preparing essential reports.
0-5 years of experience
Performed operational functions such as handling guests and other customer service related tasks
- Updated financial reports for the in-house restaurant, banquet halls and departments such as sales and marketing
- Audited and settled high balance reports and communicated to management for internal control
- Processed guest requests, assigned rooms and directed changes in cancelations pertaining to check-ins/check-outs
- Handled all guests upon arrival and provided a pleasant and professional check-in process while ensuring overall guest
0-5 years of experience
Answered guest requests for assistance and coordinate with housekeeping, bell service staff and management to fulfill guest requests.
- Provided guests with access to hotel services, forward in-room meal requests and ensure that mail, faxes, and packages are delivered in a timely manner.
- Served as a concierge, assisting guests with ground transportation, restaurant, or entertainment reservations and providing other information about the locale.
- Answered telephone calls from guests seeking to make or cancel hotel reservations while greeting arriving guests, assigning rooms, issuing keys and ascertain guest payment and billing information.
- Also dealt with irate guests and found ways to resolve issues to the guest’s satisfaction.
0-5 years of experience
Worked the front desk when required; also worked as night auditor to support hotel staff and operations.
- Reconciled cash and receipts and created bank deposit.
- Created and submitted credit balancing, cash audit, manager flash, trial balance, and rate variance reports.
- Served customers by making reservations and providing cashiering services in addition to maintaining rooms in a neat, clean and sanitary condition for guests.
0-5 years of experience
Greeted guests, completed check-in/check-outs, assigned room keys.
- Made reservations in person and by phone using OPERA software system.
- Computed bills, collected payments and completed necessary shift reports.
- Reconciled receipts, balanced cash drawer, performed key inventory.
- Met goals for room sales and promoted frequent guest program enrollment.
- Responded to guest requests and questions; resolved any complaints or room issues.
- Communicated pertinent information to Management, Housekeeping and Maintenance.
0-5 years of experience
Secured resort and compensated guests
- Researched local attractions and trends for marketing analysis
- Implemented a more efficient check-in process
- Motivated and trained new employees
- Produced many reports for management
- Controlled inventory for front office supplies
0-5 years of experience
Verified and balanced financial transactions from each shift and deposited reports for General Manager to review
- Greeted, registered, and assigned rooms to overnight guests
- Completed document on rooms available each night
- Used telephone switchboard and transmitted telephone messages to hotel patrons
- Washed, folded, and put away laundry items such as towels and sheets
- Compiled written communication on damages to rooms, customers staying past check out time, etc.
0-5 years of experience
Greeted, registered and assigned rooms to guest of hotels.
- Answered department telephone calls within three rings, using correct salutation and telephone etiquette
- Recommended top dining and entertainment option for guest in the New York Area and its surrounding area.
- Collaborated with maintenance and housekeeping to ensure that all rooms have received top quality care
- Participant of Hotel incident Command System
- Interact with various Revenue Cycle to formulate
- Schedule, closing of guest Visit and Billing Collection
- Supervise the evening/night Operation to ensure the safety of the hotel guest.
0-5 years of experience
Provided customer service to hotel guests above and beyond Hyatt standards
- Resolved guest issue to assure excellent service recovery
- Created reports and settlements to assist every department in a full service hotel
- Learned general housekeeping to assist guest needs when housekeepers are unavailable
- Quickly learned and mastered Opera Property Management System
0-5 years of experience
Ran nightly audit reports and processed daily credit card authorizations
- Worked extensively in Excel, preparing financial statements and reports
- Reported directly to accounting manager and hotel general manager
- Kept a balanced cash drawer, working with large amounts of cash
- Provided customer service to guests checking in and out, and other guest related issues
0-5 years of experience
Providing customer service to the guest in the hotel
- Checking in and checking out clients
- Calculating and making sure that the numbers are even during my shift and if not locating and fixing the problem
- Providing administrative duties for management
- Making decisions to better the guest stay
- Improved efficiency by organizing mounds of paperwork into confidential, detail-oriented filing system.
- Answer all incoming calls, routing each one to the correct staff member and recording detailed messages when required.
0-5 years of experience
Performed a combination of routine calculating, and posting
- Checked the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other employees
- Prepared the Night Audit Package by printing out reports.
- Closed and balanced room accounts; analyze and correct out-of-balance transactions. Interpreted, and record from registration documents to check-in and check-out guests.
- Maintain awareness of current status of rooms and individuals guests.
- Posted charges and processing payments from guests.
- Operated front desk switchboard, received and routed telephone calls.
0-5 years of experience
Courteously greeted and assisted guests with check in/out, attended to any special requests, and sought opportunities to build brand loyalty by offering room, package, and amenity upgrades
- Oversaw procedures related to check validation, credit card authorization, rate plan oversight, and delivery of unique group package amenities
- Completed GSA certifications through the Hilton training program, including those detailing company policies concerning sensitivity to special needs, privacy, and security
- Performed bookkeeping tasks including the audit of payment receipts from multiple outlets, with special attention to negotiated rate plans and the correction of yany posting discrepancies
- Oversaw daily server maintenance and full systems-reboot, working closely with IT department
- Highly proficient with On-Q software for use with inventory management, sales and reservations, payment verification, attention to loyalty-program status, CRM policies, and amenity preferences
- Additional software used: GuestWare3, Safe-Lock, MICROS, Microsoft Access/Outlook/Power-point
- Operated the PBX station, fielding a high volume of inbound and in-house calls, relaying messages between departments, logging all transportation and room service activity, monitoring the security alarm system, and documenting all guest requests and maintenance issues
- Received exemplary performance reviews. Consistently achieved 1st place in monthly up sell incentives contests and loyalty-program enrollment drives. Frequently top-ranked in guest satisfaction surveys
0-5 years of experience
Perform all night audit functions and oversee the safety and security of the hotel, as well as handle any enquiries effectively and efficiently.
- Provide friendly, efficient and hospitable service at the front desk during check in and checkout.
- Run the night audit process through the MyHMS3 system of the Hotel.
- Handle cash, make change and balance an assigned house bank.
- Post charges to guest suites and house accounts.
- Accept and record vouchers, traveler checks, and other forms of payment.
- Run daily hotel occupancy reports, status of rates and room availability
0-5 years of experience
Responsible for checking in late guests and charging them for amount of stay and incidentals.
- Able to answer any questions guests had upon check in.
- Verify all guests are checked in, charge for one night the no shows.
- Close and balance credit card activity for the day.
- Run night audit program and make sure day rolls over.
- Distribute various reports to house keeping and management.
6-10 years of experience
As a front desk clerk, had the opportunity to work with a wide variety of proffessional and recreational clientelle. As the night clerk, had to make decisions without the immediate need of a supervisor’s intervention.
- Provided information to guests about hotel policies, services, and amenities. Additionally, information and advice about local attractions, businesses, restaurants and other services were provided as needed.
- Listened to and resolved guest concern issues including acting as intermediary between housekeeping, other departments, and guests.
- Posted charges to guest accounts, proccessed payments, and audited the day’s charges, making corrections when necesary. General data entry, organizing and filing records.
0-5 years of experience
Responsible for maintaining the operations for nightly audits using M3 accounting program.
- Provide training and mentorship for new employees on auditing procedures.
- Developed procedures & checklist for quality control of night audit & petty cash transactions.
- Responsible for calculating all tax exempt transactions on a monthly basis.
- Supervise correction of all auditing errors made by auditing team.
- Provide customer service to hotel guests.
0-5 years of experience
Audited and balanced financial reports from various departments within hotel
- Bookkeeping, budgets and variance explanation
- Monitored and recorded guests’ charges to ledger
- Handled payment transactions
- Maintained financial records, Accounts payable and receivable
- Monitored and maintained active guest accounts
- Prepared and balanced cash drawers of various staff
- Nightly audits of hotel sales and general revenue
- Prepared and assigned activity reports for shift employees
0-5 years of experience
Handling Guest questions and concerns at the front desk helping them Check In and Check out.
- Answering Phone calls regarding service requests and making reservations over the phone
- Selling Marriott products like getting them enrolled into the Marriott rewards programme and offering them upgrades
- As a Night Auditor reviewing the Days revenue and processing the Night
- Have trained the new staff at the Front Desk and worked as a Supervisor in the Supervisors absence.
0-5 years of experience
Provide efficient, friendly and hospitable guest services via the front desk
- Handled payment transactions and balanced the assigned house bank
- Ran and completed the night audit process utilizing the company’s Check Inn system
- Interacted with guests, answering questions, resolving issues and performing check-in and check-outs
- Light security detail as well as maintaining a clean and pleasant environment
0-5 years of experience
Assisted with the initial assemblage and staging of rooms prior to the hotel’s grand opening
- Handled customer service issues and tailored my services to the needs of each guest
- Instructed new employees on the performance of daily procedures
- Utilized OnQ to record special requests, process billing, document maintenance needs, create reservations, and execute all night audit duties
- Performed audit procedures and reports while verifying all postings and balances
0-5 years of experience
Responded quickly and courteously to guest needs, special requests, and complaints
- Maintained customer loyalty with a positive and high-energy attitude
- Kept organized documentation of inventory and occurrences
- Maintained records of occupied rooms and guests’ accounts
- Made and confirmed reservations over the phone
- Kept lobby clean and presentable
0-5 years of experience
Handled Multifaceted clerical tasks ( e.g. data entry, filing, record management and billing, multiple phone lines).
- Perform day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data.
- Greeted and welcomed all hotel guests with a smile
- Processed telephone and walk -in reservations.
- Reviewed account information and charges with guest during check – out.
- Collaborate with maintenance and housekeeping to provide the best service.
- Verified that personal and payment information on guest accounts was accurate and complete.
- Answered department telephone call within 3 rings using correct salutations and telephone etiquette.
- Posted charges for rooms, food, or telephone calls, to ledgers manually or by using computers.
- Computed bills collected payments and made changes for guests.
0-5 years of experience
Answered multi-line phones, scheduled reservations and reconciled accounts
- Greet, check in and check out guests; maintain a clean and organized lobby
- Assisted with inventory and ordering as needed
- Set up and replenished breakfast area, cleaned rooms and assisted with laundry
0-5 years of experience
Responsible for processing night audit reports and balancing cash draw transactions accurately
- Communicate effectively with management, front desk team and other departments
- Communicate effectively with guests to understand their wants and needs
- Follow company policies and procedures
- Involved in company and community service projects
- eTIPS certified
- ServSafe Food Handler certified
- ServSafe Alcohol certified
0-5 years of experience
Generated and analyzed reports that provided occupancy, revenue, history and forecasts, and cancellations
- Settle credit card transactions
- Process the 3rd party reservation according to procedures for the specific company
- Provide services to guests that include: coordinating taxis, arranging dry cleaning pick-up, and making sure that the guest’s room has all necessary amenities
- Served as security guard on premises and making sure all doors were secure for the safety of the guests.
0-5 years of experience
Register guest, backup hotel’s system, assist guest with issues or concerns, and provide excellent customer service
- Accounting role as an auditor task is to prepare hotel’s balance for the days financial transactions and adjust guest accounts
- Produce reports, email, and fax reports for distribution to management and leadership
- Handle and process transactions (checks, cash, credit cards)
- Knowledge of Property management systems and Marsha system; Process tax exempt forms.
- Answer multiple phone lines working on a switch board, and file paperwork
- Ability to handle complex guest and ability to maintain strict confidentiality of guest information.
0-5 years of experience
Operate computers programmed with accounting software to record, store, and analyze information.
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Debt, credit, and total accounts on computer databases, using specialized accounting software.
- Transfer details from separate journals to general ledgers and data processing sheets.
- Greet, register, and assign rooms to guests of hotel.
- Keep records of room availability and guests’ accounts, manually and using computers.
- Make and confirm walk-in and phone reservations.
0-5 years of experience
Complete end of day activities including posting charges to accounts, running night audit backup, and roll the date.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
- Print contingency lists to have a record of all guests in case of emergency.
- Operate telephone switchboard station, process requests for wake up calls, and advise guest of any messages.
- Complete various reports.
- Process all guest check-ins and assign room.
6-10 years of experience
Collect all paperwork from the day and input the information into the computer for record keeping
- Identify needs and wants of consumers ensuring that experience meet expectations
- Serve as first point of contact for customers as they arrive at facility and ensure that reservations are accurate
- Handle payment processing and record new reservations within system
- Correspond with supervisor regarding all records and paperwork to ensure accuracy
- Answer multi-line phone system and route call to correct area within facility
6-10 years of experience
In depth customer service to international and domestic guests.
- Developed hotel reservations for individual and corporate guests.
- Handled cash and credit card transactions.
- Contributed in helping make breakfast.
- Challenged to sell/market new Choice Hotel members to receive extra revenue.
- All certifications and training are up to date for guest service agent, night auditor, and sale management. Available upon request.
0-5 years of experience
Performing all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills
- Performs all Front Desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc.
- Ensuring accurate and timely backup of files / tapes are maintained on a daily basis
- Preparing, balances, posts, and distributes all necessary reports on a daily basis
- Interacting with all in a professional manner, assisting other departments with necessary information
- To provide exceptional guest service and utilize service brand behavior when completing the requirements of this position.
0-5 years of experience
Perform night audit-related tasks
- General customer service including check-in and checkout of guests
- Make reservations, answer calls on switchboard with four lines, and train front-desk staff
- Manage and look after all the duties related to front desk operation
- Set-up breakfast
- Clean the office, lobby, breakfast and meeting room
0-5 years of experience
Provided accurate and precision guest billing and lodging accountability.
- Met all hotel customer service standards by attending to the needs of all guests.
- Maintained accounts payable and received regarding cash and credit transactions during all shifts.
- Assisted the Supervisor in training the Staff on the proper procedures to help improve the guest experience.
0-5 years of experience
Successfully create a memorable experience and outstanding hospitality and service for guest
- Make and schedule reservations, check in/out guest
- Perform Night Audit procedures, balancing accounts
- Prepare and create Morning Medley Breakfast
- Perform side work, including stocking, cleaning, and managing laundry
0-5 years of experience
Management of audit process
- Responsible for rolling business date
- Settled credit card and cash sales daily
- Accountable for accurate management and updates of financial reports for monthly review and annual budgetary review
- Attend to guest needs as required
6-10 years of experience
Proficient in Microsoft computer software; Word, Excel, Publisher.
- Scheduling of hotel staff.
- In charge of ordering and maintaining hotel inventory.
- Made recommendations that have been implemented by hotel management to increase hotel profit and sales.
- Handled Accounts Payable for restaurant vendors weekly.
- Handled all guest requests and follow through to assure satisfactory outcome and compliance.
- Designed and created publications for both Hotel and Restaurant
- Balancing the nightly audit and solving discrepancies.
0-5 years of experience
Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel’s financial records.
- Tracks room revenue, occupancy percentages, and other front office operating statistics.
- Prepares a summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day.
- Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office clerk.
- Processes guest charge vouchers and credit card vouchers.
- Verifies all account postings and balances made during the day by front desk cashier and agents.
- Understand and knows how to perform check-in and check-out procedures.
0-5 years of experience
Audits the daily guest ledger of the hotel to verify and balance entries
- Investigates and corrects if any discrepancies appear on room charges, room service and telephone charges.
- Verify and balance restaurant ledger entries.
- Creates a daily deposit and ensures the correct starting cash amount at the front desk for the morning.
- Perform data entry on spreadsheets or in a database, and processing different types of computer accounting reports for the hotel and restaurant.
- Checking guests in or out, taking reservations by phone.
0-5 years of experience
Key duties are to perform the close of day business transactions and daily activities by organizing and verifying information, identifying and correcting discrepancies, posting accounts and running daily reports.
- Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, guest and house accounts. Prepare all reports relevant to daily revenues.
- Provide outstanding customer service and support to hotel Front Desk.
- Complete and transmit daily management and accounting reports and supporting documentation. Report to the Hotel Manager and General Manager
0-5 years of experience
Proficient in OPERA PMS, ELAVON and PBX terminal.
- Night audit and front desk operations.
- Daily cash handling and credit card reconciliation.
- Daily communications between two hotels, sales department, waterpark, shuttle drivers, maintenance, and housekeeping.
- Strong emphasis on daily customer service in a challenging Hospitality atmosphere.
0-5 years of experience
Check Guest in and out
- Provide Guest Services, for all guest issues to include minor maintenance issues
- Run Daily reports. Report on occupancy status and availability
- Answer all incoming calls, answer questions and make reservations
- Resolve guest complaints when no management staff is available.
- Run reports and complete night audit when working 11-7 shift.
- Manage cash drawer and prepare daily cash drops for manager.
0-5 years of experience
My duties include data entry and balancing the expenses and revenue made by both the hotel and restaurant.
- Making and modifying reservations.
- Customer relations and Hotel Supervision.
- Answering a high-volume of incoming calls.
- Resolving customer service or billing complaints.
- Training new employees.
- Shuttling guests to and from the airport.
0-5 years of experience
Responsible for providing efficient, friendly and cordial service at the front desk.
- Carrying out completion of registration process by retrieving and inputting information and confirming the guest’s reservation information.
- Completing the nightly audit through the Night Vision system by closing and balancing all room accounts, counting and balancing cash and credit card receipts. Verifying and balancing vouchers, investigating out-of-balance situations, and running a trial balance report and making adjustments or corrections to accounts as required.
- Responsible for maintaining files and resetting the systems for the next day’s operations
- Train new hires and handle additional duties as needed by guests or management.
0-5 years of experience
- Welcome, assist and acknowledge all guests according to company standards while providing best hotel experience
- Check figures, postings, and documents for accuracy while recording, storing, accessing, and/or analyzing computerized financial information
- Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures
- Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables
- Audit statistical, financial, accounting, auditing, payroll reports & tables and reconcile all revenue postings
Night Auditor Duties and Responsibilities
A night auditor’s duties vary based on the amount of business conducted in the hotel the day before, the number of late-night guest check-ins, and the number of phone calls and incidents that occur overnight. These core tasks, however, are common in most environments:
Manage Check-Ins Night auditors manage guest check-ins, processing paperwork and payment as needed.
Perform Nightly Accounting Night auditors process financial records from the day shift. They also create spreadsheets and other records showing all financial transactions to ensure balances are accurate. This includes auditing front desk cash registers, food and beverage areas, and other parts of the hotel. Any discrepancies between financial reports and cash register amounts must be logged.
Address Staff and Guest Requests Night auditors respond to all complaints and requests as needed to satisfy guest problems. In addition, they respond to radio calls from nighttime staff members and assist them with issues. They also answer and route phones calls as they come in.
Follow and Review Night Audit Checklist Night auditors complete and review all items on the night audit checklist, which is a log of all tasks that must be performed nightly.
Prepare for Breakfast Service Night auditors prepare the dining area for the upcoming morning breakfast service.
Perform Nightly Backup Night auditors perform backup procedures on the computer server to store all the day’s data.
Balance Guest Transactions Night auditors analyze all guest charges incurred during the day and add these charges to guest bills.
Night Auditor Skills and Qualifications
Night auditors use analytical thinking to audit all transactions from the day’s business and add charges to guest accounts. They also provide customer service to all hotel guests. Employers seek night auditors with the following skills:
- Computer skills – night auditors use multiple software programs and digital cash register systems to perform nightly audits, which requires good computer skills
- Physical fitness – night auditors need the physical ability to stand for long hours at a time
- Communication skills – night auditors use strong verbal and written communication skills to greet guests, answer phones, and speak with staff members, and to write detailed nightly reports
- Customer service – night auditors address all guest complaints and requests, and check-in guests who arrive at the hotel overnight, all tasks that require excellent customer service
- Analytical thinking – night auditors use analytical skills to carefully analyze financial records and audit cash registers
- Problem-solving skills – night auditors manage all problems and issues as they arise with guests and staff members, which requires a talent for problem-solving
- Mathematics – night auditors calculate guest expenses, balance registers, and audit the day’s accounts, all of which require excellent math skills
Night Auditor Education and Training
Most employers require night auditors to have a high school diploma or GED at minimum. Candidates who have an associate’s degree in hospitality, business, or a similar field, or past work experience in the hospitality industry, stand out to employers above those with less education or experience. However, some employers do hire night auditors on an entry-level basis. Training is provided to night auditors, the length of which varies based on the employer and the amount of experience and education the trainee already possesses. While in training, night auditors work closely with a senior member of the management team to learn their nightly work tasks.
Night Auditor Salary and Outlook
According to PayScale, night auditors earn $10.77 in median hourly income. Bureau of Labor Statistics (BLS) data shows that bookkeeping, accounting, and auditing clerks (including night auditors) earn $18.87 hourly and $39,240 annually. The BLS predicts this job field will experience little to no growth through 2026. The majority of employers do not provide benefits to night auditors, though basic healthcare coverage is sometimes offered. Full-time night auditors typically receive paid holidays and vacation leave, and some employers may provide discounts on hotel services and meals.
Helpful Resources
Explore these books and websites to find practical tips and strategies for night auditors who want to succeed at their chosen career:
Accounting: The Ultimate Guide to Accounting for Beginners – Learn Basic Accounting Principles – learn the fundamentals of financial accounting with the tips in this book, which covers basic accounting concepts such as financial terminology, using accounting software, and analyzing financial records
The Institute of Internal Auditors – discover certification programs and other educational resources at this website designed for auditors of all types
100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do – written by a hospitality expert, this book contains dozens of practical tips for professionals who work in hotel environments
Hospitality Financial and Technology Professionals – explore events, news updates, webinars, and career development resources for all professionals who work with hospitality finances at this website Night Auditor Red-Hot Career Guide – find the best ways to answer interview questions commonly posed to night auditors with this book, which provides strategies for getting the job and doing it well
American Hotel & Lodging Association – career information, certification courses, and other resources for all hotel professionals are provided at the AHLA website
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
