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Documentation Specialist Resume Samples
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0-5 years of experience
Provided customer service by auditing mortgage loans during Independent Foreclosure Review project
- Gathered and provided supporting documentation as indicated by the borrower, and determined potential financial harm or error to customer made during foreclosure process
- Finished third in production out of 98 employees working event identification validation process despite not working project full-time
- Consistently ranked at or near the top of weekly CIP production out of the more than 100 researchers in office
- Was the first member of July training class to graduate from pre-quality assurance despite being the only new hire with no prior mortgage experience
0-5 years of experience
Worked efficiently with attorneys to insure terms and conditions of a contract are satisfactory to the customer and to the parent company.
- Collaborated with various internal departments to verify that all requested modifications are accurate and satisfactory.
- Discussed terms and conditions of CSA agreements with sales personnel, legal counsel, and outside customers.
- Participated and/or managed various projects to completion such as the Master Global Agreement.
- Drafted document addendums to contracts and CSA agreements based on guidelines and legal counsel input.
- Assisted in drafting standard CSA agreements and field implementation.
6-10 years of experience
Responsible for creating, updating and maintaining the integrity of organizational instructional/training documentation for both Customer Service and Reimbursement.
- Modified and maintained the integrity of company policies, procedures and regulatory requirements to result in full compliance with organizational standard operating procedures.
- Monitored and followed up on assigned projects and documentation requests.
- Participated in the development of written documentation to provide communication to line staff regarding system updates and changes impacting their job processes.
- Worked closely with various business partners within the organization including the Compliance, Legal, and other operational departments to identify documentation and training needs to support field line staff.
- Supported the development of long-term organizational strategic plans.
- Performed any other related duties as directed by management.
0-5 years of experience
Created specialized business plans for firm’s clients, including contracts and utility documentation.
- Resolved escalated client concerns, acted as a liaison for intermediate/advanced customer service matters.
- Developed and implemented several customer service systems, including customer rebate program and dispute resolution system.
- Supervised and trained new employees.
0-5 years of experience
Collated build instructions and procedures and manufacturing steps into a single master electronic database
- Created documentation and nomenclature for specific instructions pertaining to tools management
- Performed required function as certified auditor for documented build and process instructions
- Created instructional documents for quality certification as required
0-5 years of experience
Performed concurrent medical record UR from admission through discharge on a diverse patient population.
- Determined intensity of service and severity of illness for all reviews.
- Applied established criteria for concurrent/retrospective reviews to determine appropriate level of care.
- Collaborated with physicians and social work regarding discharge planning
- Worked indirectly with Medicare to ensure proper DRG and ICD-9 code identification.
- Experienced with InterQual documentation.
0-5 years of experience
Accurately analyzed loan structure and loan documents
- Created and reviewed loan files ensuring accuracy and completeness
- Interact with internal customers to compile information to ensure accuracy and completeness of documents
- Coordinated file submissions, monitored insurance
- Performed hazard/walls in insurance due diligence
- Researched moderately complex loan documentation issues
0-5 years of experience
Operations top performer, customer-facing single point of contact from origination through closing, and subject matter expert. Project coordinator delegate to cross-functional process transition team.
- Drove stakeholder collaboration to elicit, refine and document business requirements
- Monitored implementation results, resolving conflict and problem-solving as necessary to ensure focus on training for process improvement
- Modeled cross-functional fulfillment process throughout phased change implementations
- Managed pending account pipeline of 40 active customer accounts, spanning FHA, VA, USDA, refinance, purchase, short sale, and conventional financing
- Liaised among loan officer, underwriters, agents, title companies and third parties to facilitate risk review, underwriting decisioning and loan program compliance
- Established and managed expectations of customer, agents, title company, and all third parties to ensure both on-time closing and complete, compliant documentation
0-5 years of experience
- Established, updated and maintained workflows, user guides, processes, technical, training and procedural documentation for agency information management systems, software and tools
- Reviewed and edited official government documents for style and grammar consistent with the Pension Benefit Guaranty Corporation (PBGC) standards
- Worked with subject matter experts to develop content
- Developed web pages using CSS and HTML
- Produced required deliverables including reports, project and work plans
- Initiated and monitored change process ensuring only approved changes were incorporated into systems and systems documentation
- Executed project portal migration to SharePoint
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Documentation Specialist
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
