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Front Desk Clerk Resume Samples
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0-5 years of experience
Verified customers’ credit, and establish how the customer will pay for accommodations
- Greeted, registered, and assigned rooms to guests of [company name]
- Recorded guest comments or complaints, referred customers to managers as necessary
- Answered inquiries pertaining to hotel services, guest registration, and travel directions, and make recommendations regarding shopping, dining, or entertainment
- Maintained a professional relationship with visitors throughout their stay by phone and direct contact
- Analyzed information and evaluated results to choose the best solution and solve customer problems
- Used computers and computer systems to program, write software, set up functions, enter data, or process information
0-5 years of experience
Accommodated hotel, and resort patrons by registering and assigning rooms to guests
- Monitored and updated occupancy status of rooms
- Performed data entry
- Managed and balanced guests accounts
- Made and confirming reservations
- Generated night audits
- Presented statements to guests and collected payments
- Set-up continental breakfast for hotel guests
0-5 years of experience
Provided information to guests in a 150+ room hotel ;about hotel policies, services and amenities, and provided information to guest about the local area (e.g. directions, places to eat)
- Trained 6 new staff members, including front desk clerks, housekeepers, and maintenance workers
- Sold rooms to walk-in customers, entering/changing reservation information on the computer system
- Posted charges to guest accounts and processed payments, making corrections where necessary, and informed housekeeping department about room status/availability
- Listened to and resolved guest complaints, via operating the hotel switchboard or PBX
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
0-5 years of experience
Performed customer service in a courteous manner
- Checked-in guests, log-in guest information, handling payments and giving personal tours of facility
- Assisted with housekeeping duties, making beds, cleaning client rooms/kitchen & stocking of kitchen supplies
- Answered multi-line phones and transferring calls to staff members
- Performed Data Entry and other Office/Administrative duties as needed
0-5 years of experience
Answer telephone calls on a daily basis to make reservations for guests and co-op owners at the resort
- Assist in check-in and check-out for hotel guests
- Complete a full night audit in the Room Master system at the end of every business day
- Show rooms to new interested guests
- Diligently file all paperwork into specified folders to retrieve information in a timely manner
- Provide detailed information on the surrounding area for guests to make arrangements
- Helped train new employees
0-5 years of experience
Greeted and welcomed all hotel guests with a smile.
- Processed many reservations and walk-ins per shift.
- Escorted guests to their assigned rooms, including transporting their luggage.
- Reviewed account information and charges with guests during check-out.
- Collaborated with maintenance and housekeeping to keep hotel rooms up to par.
- Verified that personal and payment information on guest accounts was accurate and complete.
0-5 years of experience
Supervising and Coordinating banquet events
- Responsible for making sure assigned events are organized and executed to ensure complete guests’ satisfaction
- Welcome and register guests and offer them services and room rates
- Handle guest check ins and outs in a welcoming and specialized manner
- Provide the maximum quality of service to the guests
0-5 years of experience
Analyze health insurance benefits and verify insurance eligibility
- Schedule and confirm appointments
- Collected and posted fees according to protocol; prepared and balanced daily financial registers
- Answering telephone calls and dealing with face to face enquiries.
- Maintaining a clean reception area to show a professional image.
- Checking patients in and out.
0-5 years of experience
First point of contact for service and work order requests.
- Coordinated such things as vehicle registrations and tracking, fuel accountability, moving/land
- Heavy customer service interacting with several levels of management from over 30 organizations daily
- Conducted training presentations for current and incoming staff members
0-5 years of experience
Worked directly with the public, concentrating in the hospitality industry. As a front desk clerk I was the first impression that anyone has of the hotel.
Key Points
- Working well under pressure and maintaining a consistently pleasant and professional personality when communicating with the public.
- Providing excellent customer service was one of the most important job duties as a front desk clerk.
- Greeting customers and answer their questions in a friendly, conversational manner.
- Strive to provide guests with the best experience possible and work problems quickly.
0-5 years of experience
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Maintained the front desk and reception area in a neat and organized fashion.
- Use of computer for inputting customer information, communication, and creating documents.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Handle all guest complaints/issues.
- Contacting companies for authorizations, and billing inquiries
- Calculating payroll
0-5 years of experience
Responsible for reservations via phone and internet
- Maintained a tidy work environment
- Created database and history of all checked out guests using MS Excel
- Assisted and guided other clerks as needed
- Trained employees for night audit and front desk
- Created revenue tracking of hotel rooms sorted by efficiency and standard rooms
- Tracked revenue received via walk-in, phone reservation, and third party reservations
- Experience with MS Excel, MS Power Point, and MS Word
- Experience with Softhotel PMS, HSS, FOSSE, Constant Contact, SalesPro, Guest Tracker and Win Micros hotel module
0-5 years of experience
Receptionist of heavy call load, efficiency while multi-tasking, punctual
- Handling of stressful and time restrictive situations
- Cheerful and professional public relations at all times memorizing names/faces
- Maintains high standards in honesty, integrity, and accountability
- Always exerts 100% effort in all areas and a self-starter
0-5 years of experience
Operate computers programmed with accounting software to record, store and analyze information
- Check figures, postings and documents for correct entry
- Debit, credit and total accounts on computer spreadsheets and databases, using specialized accounting software
- Operate 10 key calculations, copy machines to perform calculations and produce documents
- Greet, register and assign rooms to guests of hotel
- Verify customer’s credit, and establish how the customer will pay for the accommodation
- Make and confirm reservations and issue keys
- Distribute Express Checkout folios
- Provide customer service to customer, vendors, etc over the phone
0-5 years of experience
- Responsible for taking reservations which include selling the property and providing information to prospective guests.
- Ensure the guest’s satisfactions were always met at every interaction.
- Customer service plays a huge role in any and all hospitality industry so therefore we always made sure each guest felt as though they were home safe and comfortable.
- Was also the hostess for the restaurant when needed. Basically helped out with any department when needed.
- Ensured that all wake up calls are handled promptly and properly.
0-5 years of experience
Handle guest check-ins and check-outs appropriately
- Manage accurate accounting of all rooms
- Answer queries regarding the hotel’s services, charges, dining information, shopping and travel directions
- Refer guests to appropriate departments to resolve complaints or provide suggestions
- Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
0-5 years of experience
Provide outstanding customer service
- Make sure all members are current with their memberships and take process payments
- Answer and direct phone calls to reach highest level of customer satisfaction
- Maintain excellent customer service
- Uphold gym rules/regulations
0-5 years of experience
Greeting and registering patients.
- Answering the phones and transferring calls.
- Scheduling appointments and calling patient’s to reconfirm appointments.
- Faxing patient’s documents and reports to referring physicians.
- Updating patient’s information using Microsoft word, power point and excel.
- Verifying demographic information and collecting co-payments.
- Responsible for date entry, setting up and pulling patient charts and master jackets for the following day.
0-5 years of experience
Front Desk Clerk at a small seaside hotel. Help guests with on island activities. Mitigate guest issues while providing excellent customer service. Check guest in and out, process credit cards for payment. Post payments to accounting program.
- Input reservations in the Smart Hotel system from travel search engines to include Expedia, Travelocity etc.
- Provide Concierge services
- Manage housekeepers schedule and assign daily tasks.
0-5 years of experience
support to 2 Doctors and 3 Nurses
- Manage administrative support for surgical office
- Answered multi-line phone system
- Manage patient scheduling
- Light insurance coding and matching vendor billing
- Managed doctor dictation through email
- Extensive patient filing
- Patient confidentiality
0-5 years of experience
Coordinated schedules of 30-40 employees.
- Assist the Director of Rooms in managing the front office.
- In-depth knowledge of computing bills, collecting payments.
- Make reservations and cancellations, while ensuring hotel policies.
- Check hotel guests in and out, and answer all phone calls promptly.
- Pre-assign hotel rooms and welcome letters including VIP’s and special requests.
- Maintain OTA inventory and confirmations, as well as oversee all front desk agents, bellman, valets, housekeeping, and maintenance.
- Complete the daily shift checklist and any other duties as assigned.
0-5 years of experience
Customer Service, make reservation by phone or in person
- Check in and check out customers
- Compute bills, collect payments, balancing cash accounts.
- Honest, dependable, quick learner
- Positive approach to all tasks, attention to detail
- Work well in stressful situations with little or no supervision
- Microsoft Office 2010
- Windows 2000, 2003, XP, Vista, and 7
- Quick books and Microsoft Dynamics Accounting Software
0-5 years of experience
Check-in and check out guests with Check-Inn Lodging Software in a
confident, professional, and friendly manner.
- Reservations: Confirm reservations via email, website, and phone.
- Adhere to all cashiering procedures: open, secure and balance out shift
- Customer Service: answer inquiries pertaining to hotel services, guest
- Issue room keys and directions to rooms.
- Advise guests of any messages, mail, faxes, etc. received for them.
0-5 years of experience
Greeting guest and visitors, handled guest check in and check
outs appropriately
- Provided guest and permanent tenants with room key
- Ask for identification and ensure that the provided credentials
- Answer telephones regarding monthly and daily rates
- Compute bill and collect payments
- Ensure guest are satisfied with their rooms
- Balance cash at end of shift
0-5 years of experience
Answering phone calls, creating reservations, informing guests of events and changes.
- Greeting and assisting customers at check-in.
- General office duties.
- Collecting cash, credit/debit card payments from guests.
- Preparing and assigning housekeeper room assignments.
- Sending wake-up calls.
- Preparing continental breakfast.
- Organizing and tidying lobby of hotel daily.
6-10 years of experience
Greeted guests appropriately as they arrive and departed.
- Ran daily credit card transactions through a settlement process.
- Made reservations on phone and in person.
- Took messages and route appropriately.
- Reviewed accounts and charges during check out.
- Arranged tours and transportation for guests as required.
- Managed wake up calls.
- Handled incoming calls.
0-5 years of experience
Make reservations, greet guests, confirm and cancel reservations, answer phones
- Balance all cash receipts and work performed during shift
- Receive guest requests and/or complaints
- Complete check-out procedures, compute bills, collect payments
- Maintain tidy work space during shift
- Check in and check out guests
0-5 years of experience
Greet guests, establish method of payment and assign room keys
- Make and confirm reservations
- Transmit and receive incoming mail and messages
- Answer inquiries to hotel services, guest registration and travel directions or make recommendations regarding shopping, dining and entertainment
- Sell pantry items to guests and fellow employees
- Post charges to rooms for food, drink, movies and telephone calls
- Stock pantry and office supplies
- Contact housekeeping or engineering for maintenance issues
0-5 years of experience
Greet, register, and assign rooms to guests of hotels or motels
- Keep records of room availability and guests’ accounts, manually or using computers
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
- Review accounts and charges with guests during the check out process
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
10+ years of experience
Complete charge of hotel operations during shift
- Operate all manner of computerized registers, office equipment and telephone system.
- Performing all hotel guest service functions
- Customer Satisfaction and Conflict Resolutions
- Proper Accounting For Large Sums Of Cash and Credit Card Transactions
0-5 years of experience
- Able to understand Hazard Communication in order to maintain a safe work environment for employees and customers
- Trained in emergency CPR and AED
- Able to handle multiple tasks as needed
- Greet customers and provide necessary safety precautions for proper equipment use
- Assist customers in account management
0-5 years of experience
Greet, register, and assign rooms to guest
- Issue room key
- Date stamps, sorts, and racks incoming mail and messages
- Transmits and receives messages, using telephone and telephone switchboard
- Answers inquiries pertaining to hotel services and registration of guests
- Keeps records of room availability and guests’ accounts, manually or using computer
- Computes bill, collects payment, and makes change for guests
0-5 years of experience
Perform bookkeeping activities, such as balancing accounts
- Compute bills, collect payments, and make changes for guests
- Provide Concierge service – fluent knowledge of local restaurants, special events,
- Keep the front desk as well as lobby areas clean and well organized.
0-5 years of experience
Manage multiple phone lines
- Accommodate guests with registering and confirming reservations
- Transmitting and receiving messages and keeping records of occupied rooms and guests’ accounts
- Presenting statements to and collecting payments from guests
0-5 years of experience
Greet, register, and assign rooms to guests of hotels or motels.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Keep records of room availability and guests’ accounts, manually or using computers.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Compute bills, collect payments, and make change for guests.
- Record guest comments or complaints, referring customers to managers as necessary.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
0-5 years of experience
- Processed incoming orders
- Verified account information
- Set up dealer orders
- Processed payments by cash, check, and
- Assisted customer with troubleshooting
- Answered incoming phone calls and emails
- Performed all general clerical duties
0-5 years of experience
- Engage customers in order to provide to them what they need in terms of product and quality services
- Customer Service over the phone or In person
- Process transactions in a time efficient manner
- Maintain work area in terms of cleanliness and hygiene
- Cashier Experience
0-5 years of experience
- Email the corporate office with a recap of the days sales, membership joins and cancellations, in-store and online payments, tours, walk-ins and walk-outs etc.
- Verify memberships and process payments
- Handle disputes and complaints while always remaining polite and professional
- Open and/or close the gym in a timely manner
0-5 years of experience
Handled a 10 line switchboard
- Prepared phone audits
- Placed work orders and made apartment inspections
- Placed work orders
- Operated a cash register, calculator, and credit card machine
- General customer service
- General office clerk
0-5 years of experience
- Managed daily front desk operations for a fast paced community center serving over hundreds of members.
- Responsible for completing membership paperwork and maintaining paper and electronic filing system.
- Contacted members for debt collection of outstanding balances.
0-5 years of experience
- Provide clerical assistance such as answer phones, faxing, typing
- Transact reservations for customers and handled cash payments
- Provide great customer service to the guests
0-5 years of experience
- Running daily credit card transactions through a settlement process
- Recording daily room occupancy and rate totals
- Recording revenue totals for cash, checks, and credit card transactions
- Generating automated accounting reports for the manager’s review
- Handling 3rd party reservations and ensuring proper processing
- Settling Corporate Accounts and sending reports to those entities for billing purposes
- Running the computer back-up systems
- Ensuring proper video monitoring for surveillance and processing
0-5 years of experience
- Make reservations
- Check in/Out guest
- Process payments ( Cash, MC, VS, AX, DS, checks etc.)
- Help guest with solving problems
- Word, Microsoft Excel and sometimes Microsoft publisher
0-5 years of experience
Greet guests appropriately as they arrive and depart.
- Route customers to correct places within the hotel
- Make reservations on phone and in person.
- Take messages and route to correct extension.
- Arrange tours and transportation for guests as required.
- Handle all incoming phone calls, facsimile, and filing.
0-5 years of experience
- Checking in/out guests
- Covering shifts when needed
- Replying to customer complaints with the appropriate answers/demeanor
- Maintaining excellent customer service to all people who set foot in our door
- Assisting with whatever problem the customer would have
- Setting up breakfast area/mild cleaning
- Running the overnight audit
0-5 years of experience
- Look up customer orders
- Answering a 9 line telephone system
- Taking credit card and check payments for orders
- Posting credit card payments
- Printing customer invoices
- Shipping orders in the system
- Customer Service
Administrative Cover Letter Examples
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[Front Desk Clerk]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
