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Additional Administrative Resume Samples
How to Format a Front Desk Officer Resume
There are multiple ways to format a front desk officer resume, but we recommend one of the three main resume formats. These resumes highlight employment strengths like promotions, tailored technical skills or extensive relevant experience.
If you have some administrative or security experience and wish to change careers to become a front desk officer, consider using a functional resume. This format downplays employment and focuses on detailed skills sections so that you can highlight all your transferable skills and experiences. Our sample candidate A has less than one year of experience, so their functional layout demonstrates social and organizational skills.
However, if you have over three years of front desk experience, write a hybrid or chronological resume. A hybrid resume dedicates equal page space to your skills and experience, so it helps you highlight essential employment wins. The chronological resume prioritizes work history, so it’s ideal if you have over 10 years of front desk experience and want to highlight promotions or increased responsibilities. Our sample candidate B has over a decade of experience, so using a chronological resume helps them show the gradual growth of their responsibilities and the adoption of some managerial tasks.
Functional
Front Desk Officer
Candidate Info
- 1 year in workforce
- 1 year at this job
- BS Hospitality
Professional Skills
Customer Service
- Greet students and professors before their meetings.
- Answer visitors’ questions and guide them to their respective places.
Organization
- Maintained daily calendar and meeting requests for the department dean.
- Help visitors process meeting files before their scheduled appointments.
- Organize and maintain the academic department files.
Chronological
Front Desk Officer
Candidate Info
- 12 years in workforce
- 3 years at this job
- AS Administration
Work History
Front Desk Officer, Livo Inc
Sept 2019 – present, Atherton, MS
- Monitor the front desk lobby and reception area.
- Check-in employees, job candidates and visitors according to company security standards.
- Complete and maintain building visitor logs.
Front Desk Officer Resume Samples
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0-5 years of experience
Actively converted customer inquiries into confirmed sales and took bookings from various sources.
- Maintained rate parity through all the distributing channels.
- Updated online agency extranet as day to day operation.
- Ensured smooth check-in and check-out of all guests through properly handling guest accounts.
- Improved customer service through the development of new policies and procedures.
- Troubleshot and resolved problems and handling customer complaints.
0-5 years of experience
Attending to customers, keeping records of visits and appointments.
- Collating and entering into the system daily sales
- Making schedule and organizing meetings
- Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints.
- Ensured the optimum comfort of all guests in reception area and accommodated special requests.
0-5 years of experience
- Monitored front desk lobby reception area of Federal Government facility.
- Led and assisted with front office functions.
- Checked in visitors and employees and communicated directly with customers either by telephone, electronically, or face-to-face.
- Responded promptly to customer inquiries, handled and resolved customer complaints.
- Completed and maintained visitor logs as required.
0-5 years of experience
Handled cash, check, credit card, and billing transactions.
- Balanced cash registry; reconciled daily transactions and monthly GL accounts.
- Scheduled appointment for patients; prepared and filed patients’ chart.
- Answered patients’ and customers’ inquiries.
0-5 years of experience
Greet guests on arrival and provide information regarding availability, room types, room rates
- Assign rooms to guests pertinent to their needs and choice
- Collect payments for rooms and board
- Instruct bell boys to assist guests with luggage
- Provide information regarding hotel policies and activities in response to queries both on the phone and in person
- Maintain inventories pertinent to vacancies, reservations and rooms
- Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically
10+ years of experience
Greeted personnel and interacted with clients entering the building for services
- Processed cash, debit and credit card transactions
- Entered data into spreadsheets to complete statistics and kept records for access control to facility
- Provided information services to personnel
- Communicated and coordinated services with other departments
- Issued keys, provided access to high security area and entered information into database
- Performed background checks to over 30,000 selected personnel including students, faculty, staff, contractors and general public annually
- Patrolled hospital area and assisted officers making arrests
- Patrolled main hospital and campus garages and wrote tickets for parking violations
- Escorted patients from the emergency room area for medical evaluations
- Assisted hospital staff with difficult patients
0-5 years of experience
Managed front desk tasks for a 200-room full serviced hotel.
- Recommended top dining and entertainment options for guests.
- Served as public relations representative for hotel.
- Greet all guests in a courteous and professional manner.
- Foster strong working relationship with all hotel departments.
- Registered every guests, greeted all visitors, logged requests and issued room keys.
- Processed guest payments for room charges, food and beverage charges, and phone charges.
- Balanced all rebates and miscellaneous charges.
- Generated computer bills, collected payment, and converted foreign currency for guests.
0-5 years of experience
Performing spa services according to standard operating procedure with attention to details.
- Well-trained of specific treatments such as body treatments (scrub polish and wrap/mask), body massages (Swedish massage, foot reflexology, sports massage), herbal compress, hot stone massage, lava shell massage, facial treatments and bath rituals.
- Trained to answer by heart any questions about the treatment, spa procedure, product used and the spa profile itself.
- Offering prompt resolution to any problem that arises with the treatment.
- Well-trained to give client’s the truly grateful treatment they deserved. Removing the negative energy from the mind, body and soul.
- Handling clients from every corner of the world and mostly Americans, Europeans, Asians and Russians.
- Always have positive mental attitude, friendly & warming, healing hands and beautiful & charming smile.
0-5 years of experience
Accountable for managing the front office of a 141 room hotel with approximately 7 Front Desk employees. Responsible for guest satisfaction and quality assurance scores, elevate associate satisfaction, while improving sales and ensuring top line sales dollars are brought to the bottom line.
- Completed GF Training – 2011
- Assisted with Guest Room Inspections
- Did Monthly Hotel Audit’s
- Supervised the Front Desk Associates
- Made up the Staff’s Schedule
- Contacted guests to increase satisfaction
0-5 years of experience
Directed the visitors and customers to their rooms and local attractions
- Answered all incoming calls and made outgoing calls
- Took deliveries coming into the hotel
- Welcomed arriving visitors and provided information to them
6-10 years of experience
Checking in employees and guests through a computer database
- Creating access cards for employees of the building/hotel facility
- Processing tenant work orders and requests and assigning proper orders to the departments necessary, and booking conference room and accommodations
- Dispatching of security officers to areas needed in facility
- Answering a multi-line telephone, and providing customer service
- Monitoring a surveillance camera/monitor in control center
- Keep daily log in the computer system through Microsoft Outlook
0-5 years of experience
- Administered advanced bookings, group checked-ins, and group checked-outs
- Handled individual group inquiries on a day-to-day basis
- Delighted new customers and frequent guests, resulting in enhancing their loyalty to the hotel
0-5 years of experience
- Execute post orders including enforcement of client and company policies, rules and regulations.
- Patrol facility or main post as instructed and serve as a general security presence and visible deterrent to crime.
- Detect suspicious activities and watch for criminal acts.
- Report incidents and respond to emergencies.
- Respond to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion by following emergency response proceedings.
0-5 years of experience
Welcome guests on arrival and provide information regarding availability, room types, room rates
- Assign rooms pertinent to guests’ needs and choice
- Collect payments for rooms and board
- Instruct bellman to assist guests with luggage and room moves
- Provide information regarding hotel policies and activities in response to queries both on the phone and in person
- Maintain inventories pertinent to vacancies, reservations and rooms
- Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically
- Computed bills, collected payments, and made change for guests
0-5 years of experience
Front desk at lobby in the confidential building
- Make badges for visitors and employees when needed
- 20 minute inspections, 5 minutes alarm response, door unlock
- Enter parking citations into the data base/e-room
- Answer telephone calls, make phone calls
- Send email on a regular basis
0-5 years of experience
Enforce access to property in regards to visitors and medical personnel
- Monitor activity in and around assigned area
- Provide assistance and protection
- Handle all information as confidential and respect all individuals right to privacy
- Provide escort services to visitors and medical personnel
0-5 years of experience
Answer telephones and transfer calls to appropriate staff members
- Meet and greet clients and visitors.
- Perform general clerical duties to include but not limited to photocopying, faxing, mailing and filling.
- Maintain hard copy and electronic filing system.
- Coordinate and maintain records for staff office space, phones, and office keys.
- Collect and maintain PC inventory.
- Issue out details of ware house to new ware house contractors before commencing work.
6-10 years of experience
- Monitor lobby; greet and assist tenants, tenant employees, and visitors
- Assist building management in coordinating maintenance issues reported by tenants
- Handle telephone calls from tenants and contractors when tenant coordinator is not available
0-5 years of experience
Attentively inspecting and reporting irregularities such as leaking water pipes, security doors left
- Greeting and welcoming anyone who walks into the building.
- Preparing reports and routine.
- Examining gates, doors and windows to determine the security.
- Daily patrolled on foot to ensure the security of assigned area.
- Provided escort services to visitors and customers.
- Unlocked, presence of unauthorized persons etc.
- Informed and warned violators of rule infractions like smoking, loitering, carrying forbidden things.
- Provided lockout services and information including public assistance.
0-5 years of experience
- Greet residents.
- Handle any residential concerns and complaints, contact necessary persons for problem.
- Create log reports for all events during shift.
- Accept packages for residents that were not present to do so.
- Maintained a safe environment for residents and employees.
- Monitored security cameras for building.
- Maintained emergency line during night hours.
10+ years of experience
Keep record of all inventory regarding books and uniform
- Receive all phone calls and parents comments
- Assign meetings with parents and teachers
- Keep record of absences and students’ affairs
- Help others upon their request with similar tasks
0-5 years of experience
Check in and manage guest in the easy lobby system
- Generate reports such as incident reports
- Dispatch Emergency Vehicles when needed
- Monitor security cameras
- Inspect bags and unusual activities in the building
- Manage troubled properties and get them into compliance.
- Put together a budget for the clients
- Good customer service and commutations skills
- Work with the police department and went to the caps meeting
- Collect rents
0-5 years of experience
Ensured safety of all city park personnel within the building.
- Responsible for keeping all logs of guest and visitors signing in and out.
- servicing information resources to all guest and visitors.
- provided front desk coverage as scheduled.
0-5 years of experience
Welcome guests on arrival and provide information regarding availability, room types, room rates
- Assign rooms pertinent to guest’s needs and choice
- Collect payments for rooms and board
- Provide information regarding hotel policies and activities in response to queries both on the phone and in person
- Maintain inventories pertinent to vacancies, reservations and rooms
- Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically
- Answered phones
- Verified customer’s credit
- Kept records of room accessibility and guest’s accounts by means of computer
- Computed bills, collected payments, and made change for guests
- Stocked and cleaned workplace for next shift
0-5 years of experience
Supervises a team of receptionists
- Checking guests in and out of the hotel and allocating rooms
- Operates the switchboard and make reservations for accommodation
- Do cashiering and auditing, such as preparing the accounts for meetings and functions
0-5 years of experience
Maintain an inventory of vacancies, reservations and room assignments.
- Process guest arrivals and departures, including all necessary payments
- Handle & coordinate room assignments and pre-arrivals
- Handle guests’ concerns
- Offer referral for services and handle requests for information
- Handle and store luggage
- Assist with the check-in and check-out of groups and tours
- Assist other departments as required
0-5 years of experience
Give assistance to new and existing guests
- Greet guests and help them check-in
- Answer phone calls regarding room inquiries and reservations
- Make calls to different vendors to cater guests’ needs and requests
- Reply to emails regarding room inquiries and reservations
0-5 years of experience
Welcome clients into the facility
- Attend to enquiries
- Recording of client information into the system
- Retrieval and filing of clients record for prompt usage
- Assist the clients in scheduling appointments
0-5 years of experience
- Direct incoming calls and answer general questions
- Organize donations
- Greet walk-in clients and donors and direct them to the proper personnel
- Assist with guest needs
- Assist in other duties as needed
0-5 years of experience
Assist visitors by meeting and greeting
- Answered switchboard and transfer calls
- Log visitors into computer system
- Filed papers and typed daily
- Monitored security cameras at all times
0-5 years of experience
- Greet guest and client at the front desk
- Request ID and ask them to sign-in and direct them to the appropriate elevator bank
- Light clean of lobby if necessary (Ex. glass doors, front desk and spot sweep)
6-10 years of experience
- Patrol building and inspect devices and equipment
- Sign people in and out of building
- Report activities and incidents
- Prepare shift logs and reports
- Answering phones
0-5 years of experience
Monitor cameras of premises.
- Open and lock doors.
- Greet and sign in visitors.
- Answer and direct phone calls.
0-5 years of experience
- Typing of company letters
- Receiving calls
- Going to the bank for monetary transactions
0-5 years of experience
- Provide superior customer service to guests
- Check guests in and out of hotel using hotel computer system
- Assist guests with questions and concerns
- Answer multi-line phones
- Handles cash and credit card transactions
- Promotes hotel programs
- Inform guests of hotel’s services and accommodations
- Take reservations and enter them into the system
- Function as concierge if necessary.
Administrative Cover Letter Examples
Front Desk Officer Resume FAQ.
What should a front desk receptionist put on a resume?
It would help if you peppered your resume sections (work history, skills and resume summary) with a targeted list of soft and hard skills. We’ll share this list of commonly requested front desk skills to help you get started, but keep your eyes peeled for specific requests on each open job post.
Top resume soft skills for a front desk receptionist:
- Verbal and written communication
- Customer service
- Attention to detail
- Organization
- Time management
Top resume hard skills for a front desk receptionist:
- Security training
- Security logging and monitoring
- Guest logging and monitoring
- Answer and transfer calls
- Sort and deliver mail
- Process client paperwork
- Process payments
- File management
We also compiled an in-depth guide of the most requested transferable skills that hiring managers look for to help you identify transferable skills that can beef up your resume.
What are the duties of a front desk officer?
A front desk officer or receptionist greets incoming visitors, performs basic office administration, operates a telephone switchboard, takes messages and transfers incoming calls. They may also be responsible for logging in visitors, surveying video and maintaining office calendars.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
