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Front Desk Receptionist Resume Samples
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0-5 years of experience
Top instructor and choreographer of over 50 classes a month which resulted in revenue for the franchise of over $10,000 in revenue a month.
- Creation of teaching schedules, and employee directives for 15 employees.
- Management and scheduling for owner meetings and appointments.
- Answered, screened and directed inbound phone calls for sales leads.
- Handles delicate and challenging management situations such as requests, special needs and complaints from clients.
- Coordinated maintenance of the front desk reception area equipment, furniture, lighting, waivers and brochures.
0-5 years of experience
Accurately answered and conveyed information to and from clients to my managers
- Organized and scheduled numerous different registrations and appointments for the club’s athletic, health, and recreational programs
- Acquired adequate social and communication skills to assist club members needs
- Assisted club members with various questions and concerns
0-5 years of experience
Greeted all customers in a warm and pleasant manner and directed customers to their assigned technician.
- Monitored multiple incoming calls and answered queries received by customers.
- Scheduled and confirmed customers’ appointments.
- Handled responsibilities of coordinating all the front desk activities of the store.
- Leveled store’s inventories and restocked items neatly on shelves in order to produce attractive display of store products.
- Performed responsibilities of handling and maintaining cash transactions.
- Ensured that the reception area and salon is always clean and organized to comply with safety regulations.
10+ years of experience
Front desk receptionist for a high-volume full-service salon and spa for 7+ years creating a lasting first impression by greeting clients on telephone or in person.
- Upon arrival front desk receptionist fulfills clerical duties including scheduling appointments, maintaining and updating client records, collecting bill payments.
- Articulate written and verbal communication skills with ability to work independently.
- Multi-tasking ability while being efficient and organized in daily operations
6-10 years of experience
Handled incoming calls and routed them appropriately
- Greeted and welcomed customers, answered questions, and directed customers to parts of the building
- Computer – MS Office Suite, [company name]
- Processed payroll reports and filings, and maintained/updated accurate inventories.
- Handled written correspondence, scheduled appointments, send and forwarded e-mails, compiled reports & kept the office running smoothly
- Sorted mail and prepared letters and parcels for shipping
- Supported sales reps in opening new accounts and upgrading existing service
6-10 years of experience
Excel within deadline-intensive environment, ensuring the accurate and on-time completion of all projects.
- Create databases and spreadsheets that improved inventory management and reporting accuracy.
- Type documents such as correspondence, memos, and emails, and prepare daily reports for management.
- Perform clerical duties, such as scheduling appointments, filing, and photocopying.
- Maintain a clean and organized work area and ensure that the fitness center is neat and clean.
- Answer telephones and direct calls where needed. Interact with the public, including contractors and subcontractors.
- Make sure that fitness center members are appropriately logged in to the system. Troubleshoot computer
0-5 years of experience
Received patients, answered calls and queries, mediated with medical staff, assisted patients in completing medical forms and collected fees as per firm’s protocols.
- Registered patients and guided them regarding medical policies to be followed, timing and services available.
- Scheduled appointments.
- Documented and organized patients’ records for reference.
- Maintained front office supplies and record of daily monetary transactions.
0-5 years of experience
Provided administrative and sales support to CEO and ten real estate agents
- Prepared and processed expense reports and sales proposals for all employees and agents
- Administered all incoming phone calls and redirecting calls as appropriate
- Responsible for greeting clients and setting up appointments while maintaining office common areas
0-5 years of experience
Checking patients in at the time of their appointment and collect their co-pay if needed
- Checking patients out and scheduling their follow-up procedures
- Answering a multi-line phone system, taking messages and scheduling patient appointments
- In charge of filing, faxing, scanning and e-mailing any and all paperwork involved with each patient
- Verifying each patients’ insurance and eligibility benefits
- Accommodated all client needs in-person as well as via e-mail, fax and/or telephone
- Maintained a safe, clean and secure working environment
0-5 years of experience
Answered telephone, screened and directed incoming calls.
- Provided general administrative and clerical support.
- Greeted persons entering office and escorted guests.
- Monitored visitor access through registration procedures and issuing of guest badges.
- Assisted with package inventory.
- Tidied main reception area and restocked kitchenettes.
0-5 years of experience
Extensive administrative and patient experience in a business and healthcare environment.
- Welcomed patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimized patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Communicated with pharmacies to ensure proper patient prescription orders.
- Comforted patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area.
- Ensured availability of treatment information by filing and retrieving patient records.
- Maintained patient accounts by obtaining, recording, and updating personal information.
- Maintained business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Protected patients’ rights by maintaining confidentiality of personal and financial information.
- Cleaned and prepared medical rooms for doctor examinations and meeting room for Physician and staff meetings.
0-5 years of experience
Highly skilled in greeting, registering, and assigning rooms to guests in a polite and resourceful manner
- Able to direct and accompany guests to different facilities and functions in the hotel
- Hands-on experience in computing bill, collecting payment and making change
- Demonstrated ability to answer inquiries about hotel services, shopping, dining and travel directions
0-5 years of experience
Handle multifaceted clerical tasks (e.g, data entry, filing, records management) as the administration to the front desk.
- Maintain database and ensured the termination of employee badges no longer employees. Quickly became a trusted employee known for can-do attitude, flexibility and high-quality work.
- Maintained professional work environment.
- Answered hundreds of calls daily, transferring and assisting in customer service.
- Responded to emails quickly as possible.
- Communication any situations or issues to security.
0-5 years of experience
Assisted in exercise and physical rehab that included helping patients with treatment
- Manage daily operations of the front desk and records for organization
- Help patients with scheduling, and received payments
- Verified insurance coverage
- Translator for Spanish speaking patients
- Prepared monthly office reports to include: accounts receivable, number of new & released patients, and office supplies
- Formatted medical reports for patients then distributed reports to lawyers in charge of patient’s cases
0-5 years of experience
Assisted guests with purchase of tattoo services.
- Quoted pricing of artwork.
- Presented examples of designs and finalized designed plans of tattoos to be applied.
- Answered phones, scheduled appointments, and coordinated artist schedule.
0-5 years of experience
Welcomes and greets patients and visitors in person or on the telephone; answers and refers inquiries.
- Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Comforts patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Expert in billing processes on Practice mate system
- Responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.
0-5 years of experience
Processed all guest check-ins by confirming reservations, assigning room/s, and issuing and activating room key/s.
- Processed all payment types such as room charges, cash, checks, debit, or credit.
- Processed all check-outs including resolving any late and disputed charges.
- Answered, recorded, and processed all guest calls, messages, requests, questions, or concerns.
- Coordinated with Housekeeping to track readiness of rooms for check-in.
- Communicated parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply\ied guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Completed designated cashier and closing reports in the computer system.
- Cash guests’ personal checks and traveler’s checks (if applicable)
- Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
0-5 years of experience
Handled all incoming calls and answered the inquiries.
- Administered the payments made by the members.
- Coordinated with the customers and took feedbacks to improve the efficiency of services.
- Resolved all customer complaints.
- Marketed and sold memberships, add-on services, and nutritional supplement lines
- Kept current records of staff member whereabouts and availability
- Transmitted information or documents to customers, using computer, mail, or facsimile machine
- Maintained Inventory and Order slips
6-10 years of experience
Coordinate with doctors, staff, patients and other medical departments
While setting up appointments over the phone or in person.
- Set up and schedule follow-up appointments for patients when they are
- Maintaining the appointments books, handling invoices, printing daily
- Answer all incoming calls with speed and professionalism.
- Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule;
- Comforts patients by anticipating patients anxieties; answering
- Ensures availability of treatment information by filing and retrieving
- Maintains patient accounts by obtaining, recording, and updating and personal and financial information
0-5 years of experience
Registered patients into database. Responsible for patient check in and check out. Scheduling and co-pays.
- Verified insurance, pre-authorizations, and made payment arrangements.
- Processed end-of-day reports, purchased office supplies.
- Performed many necessary office duties.
0-5 years of experience
Handle incoming phone inquiries from other Doctors offices, Hospitals and patients
- Handle Drug company Reps who are coming in to see the Doctors
- Accurately verifying insurance eligibility and collect and referrals when needed
- Checking in and Scheduling appointments for any one of the 13 different Doctors in the practice
- Work with one of our Glaucoma Specialist closely monitoring templates and rescheduling patients
- Collecting all money owed at office visit (ex: copay, special service fees, patient pays) and recording and reporting it to pt. accounts
- Sending out special dictation letters and other outgoing information from our office to other locations
- Calling patients to schedule or reschedule appointments
- I also covered in our call center answering phones when they have needed assistance
6-10 years of experience
Answered and screened inbound phone calls.
- Received and assisted clients
- Accepted letters and packages delivered to the front desk
- Handled general requests for information and data.
- Interacted well with the public.
- Handled delicate situations, such as – customer requests, special needs and complaints.
- Performed basic customer service functions.
0-5 years of experience
- Answer phones in a timely manner and assist person on the other end with reservations or any problems they might need addressed.
- Enthusiastically meet and greet any customers that come into the hotel.
- Check people in and out and take payments when checking out.
- Run errands needed to get guests food or shuttles to and from the airport.
- Perform any tasks needed to keep the hotel clean.
0-5 years of experience
Greet and interact with residents, prospective residents, family members, and staff.
- Provides callers with information such as community address, directions to community location, community fax
- Answer telephones, transfer calls, and take messages & diligently operated a 20 line phone system.
- Respond to emergency calls from residents.
- Conduct tours of community to prospective residents when appropriate.
- Sorts and forwards incoming mail as needed. May also assist with other related clerical duties such as photocopying, faxing, filing and collating.
0-5 years of experience
Answer customers’ calls and guide them by solving their predicaments
- Receives and greets clients politely, leaving a positive impression of the facility in their minds
- Sort general complaints and issues of workers and customers.
- Set appointments for managers and clients per request, with due consideration to their schedules
- Coordinated with the staff at meetings and conferences to make arrangements for refreshments and meals
0-5 years of experience
Greeted families and provided tours of center to prospective customers
- Schedule appointments for health department visits & compliance meetings
- Answered questions about enrollment criteria and center policies
- Helped design various programs for events and announcements
0-5 years of experience
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
0-5 years of experience
Answering all incoming calls and assisting customers upon arrival
- Greeting and seating all incoming customers and assisting them as needed
- Scheduling and rescheduling appointments on a daily basis
- Responsible for assisting customers with all purchases, including transmitting credit card payments and handling of all monies upon completion of appointment
- Encouraged customers to purchase merchandises, i.e., toys and hair products
- Responsible for keeping track of all inventory including entering new items into computer system and reordering items as necessary
0-5 years of experience
Manage and update client chart to maintain an organized flow in a high-volume environment.
- Work independently with little or no direct supervision.
- Welcome clients by greeting upon arrival and appropriately directing them.
- Maintains safe and clean reception area by complying with daily checklist, rules, and regulations.
- Answer phones and direct incoming calls. Schedule Appointments.
6-10 years of experience
Responsible for meeting and greeting visitors and providing them with first class customer service. Also in charge of maintaining a pleasant and welcoming, but efficient and professional reception area. Duties:
- Effectively & professionally answering the telephone and dealing with enquiries.
- Receiving deliveries, couriers, incoming faxes & arranging distribution to recipients.
- Logging information on calls received and maintaining detailed records.
- Organizing the meeting rooms and overseeing visitor car parking.
- Typing letters, reports and other documents.
- Ensuring that the reception & meeting room areas are clean & welcoming.
- Scanning documents and updating internal systems.
- Booking meeting rooms and making suitable catering arrangements as requested.
- Processing and coordinating outgoing post.
0-5 years of experience
Coordinate student workers schedules according to staff needs, greet customers, answer phones, take and route messages to appropriate personnel, receive and sign for mail and parcels
- Advise students on academic requirements, schedule advising appointments
- Maintain databases for student records, update student and staff personal information
- Facilitate orientation and training sessions, participate in additional training courses
- Managed Outlook calendar for advisors, and staff, document invoices, maintained confidential and sensitive information
- Prepare, edit, and proofread documents for staff, and department heads
0-5 years of experience
Managed answering incoming call and oversaw phone system
- Aided important application paperwork processing
- Maintained databases and managed photocopying and scanning.
- Imparted administrative support and managed receptionist duties
0-5 years of experience
Assist in the front desk with patients intake, appointment, inquiries
- Assist Physician with patients
- Collection of co-payment, billing, verification of insurances
- Provide excellent customer service skills
- Resolved customers’ complaints efficiently to increase customer satisfaction
- Maintained inventory and replenished items as necessary
- Assist lawyers, patients, courts and insurance offices with medical records needed in accordance to the HIPPA law
- Prepare and handle all Workers Compensation MG-2 Form in order to request and Guarantee Physical and Chiropractic treatment for injured patients
0-5 years of experience
Answered and responded to patient inquiries
- Worked multiple phone lines efficiently
- Set up and scheduled new and established patient appointments
- Verified patient insurance and benefits, handle claims
- Other clerical/office duties as assigned
0-5 years of experience
Single-handedly manage front desk on a daily basis.
- In charge of scheduling patients and managing cash register.
- Faxed all necessary progress notes/medical records to appropriate clinics.
- Developed close relationship with patients by trusted work ethic and ability to help and meet their concerns.
- Consistently praised by management for versatility around the clinic.
- Involved in initiating the first steps in Alta Point process, by manually
- Communicate directly with Health Insurance agencies to help ensure
6-10 years of experience
Entered, processed and expedited customer orders and warranty
- Provide detail information on services and products to customers
- Quickly and effectively solved customer inquiries
- Trained all new customer service representatives
0-5 years of experience
Registered new patients and update existing patient demographics
- Excellent ability to handle a variety of customer service and administrative tasks
- Resolved patient issues – able to work effectively with dissatisfied and angry patients
- Effectively managed high volume telephone and front-desk reception
- Greeted patients entering establishment and determined purpose of visit
- Updated patient demographic information
- Filed and maintained records
- Collected, sorted, distributed, and prepared mail, messages, or courier deliveries
- Processed and prepared memos, correspondence and other documents
- Received payment and recorded receipts for services
- Prepared daily cash & check deposit slips
0-5 years of experience
- Greet customers and create a warm and friendly atmosphere
- Provide exceptional customer service by answering customer questions and communicating various spa services/packages
- Manage customer appointments using SpaBooker software and responsible for all clientele
- Provide and oversee new hire training
- Ensure detail oriented scheduling, especially during high-volume hours of operation
- Ensure a fair and balanced schedule for all employees
0-5 years of experience
Answer all telephone calls and assist clients as needed.
- Check company voice mail box and return phone calls
- Enter Bills both unpaid and after they are paid
- File job related paperwork and Company bills
- Enter employee time cards daily and submit payroll records every pay period.
- Mail out all documents for the company and receive all mail and disperse to designated recipients.
- Manage supply room, conference room, copy room, and kitchen. Keep them clean and organized.
0-5 years of experience
Greet and meet with staff, residents, volunteers, investors and board members.
- Answer phones and operate a multi-line switchboard, route calls to specific people.
- Perform intake and orientation for new residents.
- Formally write up incidents and grievances.
- Assure that each resident is clocked in and out at all times.
- Appropriately handled and dispersed money, food and clothing donations to the proper departments.
- Trained and prepared volunteers and support staff on the processes, rules and regulations of Faith Mission and the front desk.
0-5 years of experience
- Responsible for processing dental insurance claims. Verification of various insurances
- Processed patient and insurance payments.
- Answering phones, filing, mail distribution, and performed other clerical duties as needed.
0-5 years of experience
- Catered to the needs of current guests
- Assisted with reserving for parties and large groups
- Maintained front desk area, breakfast room, and pool cleanliness
0-5 years of experience
- Gave medical forms to be updated
- Collected co-payments
- Called patients to remind them of their appointment and important information in regards to it
- Informed MRI techs that the patient has arrived and is ready for treatment
0-5 years of experience
- Able to multitask and have great organizational skills.
- Highly dependable, punctual and efficient.
- Responsible for greeting patients and performing administrative office and clerical tasks – organizing and filing patient records, answering phone calls, sending faxes, copying documents, entering data into computer, customer follow up, etc.
- Maintained patient confidence and protected operations by keeping information confidential.
0-5 years of experience
Entered data for new patients and updated information on current patients
- Checked patients in for appointments
- Scheduled appointments
- Used copiers, fax machine and phone system
- Contacted hospitals and other medical offices to schedule procedures
- Filed and pulled charts for appointments
0-5 years of experience
- Welcome visitors; determine nature of business, and direct visitors to suitable employee
- Answer incoming telephone calls; operate multi-line telephone system
- Receive, sort, and route mail
- Order, receive, and maintain office supplies
- Responsible for shipping and receiving of packages and coordination of messenger services
- Assist with event planning, kit preparation, and other duties as assigned
0-5 years of experience
Greet clients professionally as they arrive into office
- Answer phone calls in a busy work setting; Set appointments for realtors
- Maintained filing system; Fax, print and type important documents for realtors
- Receive and distribute mail
0-5 years of experience
- Welcome patients and visitors in a professional, courteous, and sensitive manner
- Handle all front desk duties- scheduling, insurance, co- pay, treatment planning
- Assisted in screening, billing and financial information
- Coordinates with appropriate staff for patient referrals
0-5 years of experience
- Scheduling Patient Appointments
- Verifying Patient Insurances and Benefits
- Data-Entry- Patient information into PT office system (EMR)
- Background in Word and Excel
- answering phone calls
- scanning and copying patient information and records
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Front Desk Receptionist
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
