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6-10 years of experience
Member of Management Executive Committee for regional personal lines insurance company. Establish and maintain long range automation vision; direct planning, implementation and support of information system projects and production processing in alignment with corporate directives and strategies to ensure timely and cost effective processes are developed and maintained. Plan for staffing needs, manage and direct 29 personnel, contractors/vendors and user community to deliver timely proactive I&T services. Representative accomplishments include:
- Coordinated Home Office relocations (2) and consolidation of corporate headquarters resulting in an annual expense savings of $1.8M.
- Coordinated facilities/property management re: logistics/administrative support services, users/vendors/consultants relationships.
- Directed planning and project management of multiple strategic initiatives, e.g. selection and implementation of systems innovations/replacements, infrastructure improvements, risk management, data security/privacy controls, etc.
- Established/reinforced operating structure providing systems availability at 99.9% standard across user community, including performance monitoring, SPAM filtering, desktop management software improvements, and higher speed internet access feeds.
- Reduced I&T headcount by 20% over 10 years despite increased projects and complexities of systems supported in company.
0-5 years of experience
Work directly with CTO for all ERP, Web, and Custom Applications reporting to COO and CEO including planning, training, and full data scrub for 2015 Microsoft Dynamics AX conversion
- Implemented NCR Silver POS for over 600 US [company name] Retail locations
- Analyze Sales Data against current Inventory for PLC trends. Collaborate with buyers, sales, and franchise system for faster turns and reduced obsolescence
- Consultant with Logistics during UPS whiteboard strategy sessions to identify efficiencies with freight costs, customs, and times in transit
- Increased Custom Case Production from under 1,000 cases per week to 5,000 cases per week. Net profit increase from $1,200 in Jan to $43,000 in April. Worked with IT to develop software that eliminated 2 positions, increased production time, and decreased order completion time.
- Reduced Warehouse and Case Production payroll over in 2 months while keeping same service levels
- Recognized and adjusted retail and wholesale order interfaces to reduce non-fulfillment rates. Rates dropped from 4% to less than .5% annually
- Designed and implemented applications for Leasing, Custom Case production, Warehouse pick tickets, Drop Ship Vendor integration, Wholesale Ordering, POS dashboards, and custom online reporting.
0-5 years of experience
Top ranked IT/information security executive and partner to the executive leadership team at APS. Accountable for the performance of 500+ employees and an annual budget of $150M.
- Initially hired as General Manager and was named CIO 7 months later.
- Immediately addressed a disconnect between IT and internal business units by transforming IT into a consultative force that rebuilt relationships, developed long term growth strategies, and provided improved decision support.
- Built out governance and structure to support a tight information security environment that is cyber security vigilant and protects delivery of power to the state of Arizona.
- Currently implementing several key initiatives including the integration of IT into APS’ business plan, a new billing system that will improve efficiency 50%, and a 20/20 vision that targets major systems upgrades designed to drive the utility of the future.
0-5 years of experience
A $140M international specialty retailer supporting over 75 cultural-attraction partners in North America and Europe. Partnerships included The American Natural History Museum, The Alamo, and The Smithsonian. Reporting to the CEO, directed the IT, business systems, ecommerce, operations, and cross-functional ERP implementation teams to delight internal customers, cultural partners, and consumers.
- Managed the needs assessment, solution options identification, consensus building and selection process, project planning, software negotiations, software development, team-building, and rapid project implementation of a global ERP and Point-of-Sale system solution (MS Dynamics NAV/ LS Retail) – live end-to-end in 10 months;
- Identified development partner, negotiated project, built the team, and led the outsourced transition of 50+ web sites to a new common platform – significantly improved customer confidence and experience reducing cart abandonment by 50%;
- Designed and led the development and implementation of a business intelligence OLAP solution with multiple data cubes providing near real-time analysis and reporting of sales and inventory to the retail planning and operations team;
- Remediated legacy retail store operations PCI non-compliance infrastructure with key partners and created the long-term corporate-wide infrastructure resolution plan;
- Led the negotiation and remediation of a $1.6M BSA legacy software infringement claim, eventually resolving the issue without penalty and with less than $20K in legal fees;
- Renegotiated freight terms for the direct-to-store parcel supply-chain resulting in $150K annual savings.
0-5 years of experience
Mid-size, boutique [company name] (100 person) consulting group which quickly grew to over 400 road warrior IT consultants. Existing mobility support technologies, operational/financial systems were inadequate to support planned growth. Managed IT team of 18 fte and $5M operating budget.
- Built an aggressive Information Systems team which implemented new PeopleSoft HRM/ERP, billing, and collaboration system to replace ‘shoe box’ oriented project and accounting tools.
- Introduced 24×7 remote user support which improved consultant remote operations, and helped reduce consultant turnover from 32% to 18%. Monthly close, including all consultant hours and invoicing, reduced from 34 to 5 days.
- Absorbed administrative support, and corporate real estate function, overseeing all facility acquisitions, contract negotiations, TI build-outs, operations, and administration. Introduced facility outsourcing strategy which reduced costs by 70% leading to annual cash savings of over $5M.
- Initiated IT Governance Steering Committee to ensure IT investments were understood and supported, especially with 400 IT ‘experts’ as internal customers
- Led the effort to receive initial SAS70 and HIPPA certifications, and was key member of initial SOX404 implementation.
0-5 years of experience
Consistently implements keen analytical abilities and a proven team-based work dynamic with a systems-oriented approach to facilitate efficient and effective solutions. A critical thinker open to alternative views to optimize decision-making.
- Created robust and Industry validated Key Performance Indicator tracking for an IT department of 1700 employees, 900 Consultants and an annual operating budget of $280M.
- Developed, managed and implemented cooperate and IT division level strategic plans that resulted in over $2M of operational expense savings while improving Delivery and Availability
- Rolled out successful tools for resource and labor management for multi-level scalable production with a focus on change management and workforce optimization.
0-5 years of experience
Accountable for IT strategy, investments, service delivery, and budgets for US Biofuels business in. Tasked with delivering IT infrastructure, systems, and operations to support development of 25 commercial ethanol plants and corresponding farms.
- Developed five-year IT strategic roadmap in partnership with business leadership and agreed supporting budgets (c. $15m up to $30m-plus per annum)
- Established IT organizational structure to deliver and support business growth
- Engaged with counterparts across global [company name] Alternative Energy, Refining, Chemicals, Upstream, Functions, and GOI to leverage standards and common tools
- Completed SAP implementation for first commercial plant while developing Biofuels template
- Represented IT on US Biofuels Leadership Team
6-10 years of experience
Provided a high level of support to CIO and VP’s within the IT area communicating with both international and domestic departments to ensure that IT departmental efforts were handled effectively and discreetly with the utmost confidentiality
- Served as a point liaison for senior executive management, clients and vendors to ensure proper lines of communication
- Maintained positive relationships with clients and colleagues at all organizational levels
- Performed a variety of key level functions to include: high capacity calendar management, coordinating meetings and events, handling of internal and external mail correspondence, corporate travel and expense reimbursements
- Ensured that cost savings measures are met with travel, expenses and office supplies on an ongoing basis
- Executed all correspondence regarding Visa, Passports and all related travel documents for International employee travel
- Provided direct assistance to Vendor compliance in regards to issuance of clearance surrounding background checks and drug screening for new hire employees and contracted vendors.
0-5 years of experience
Provided training and guidance to employees on various software applications, administrative, and corporate procedures
- Planned, established, and coordinated definitive travel itineraries and conference schedules for division officials
- Prepared expense reports for division personnel
- Coordinated weekly meetings for the division
- Ensured proper clearances were obtained
- Effectively managed and prioritized multiple tasks while providing support to management
- Provided general administrative office support, including, but not limited to, word processing activities and maintaining electronic and physical files, procuring supplies, shipping and receiving, and coordinating incoming/outgoing correspondence
6-10 years of experience
- Upgraded global, Sourcing/Procurement function, including engineering hires, product line leads and sourcing management training that delivered annual, net savings of $30+ million.
- Established Sourcing offices in Shanghai and Chennai.
- Recognized as a 2008 “Pro to Know” by Supply & Demand Chain Executive magazine.
- Designed and implemented global, IT Governance program.
- Implemented global, single instance of SAP and Primavera (project management) as well as global standard for product life cycle management, Team Center.
- Implemented consolidation of Outlook, Share Point and VOIP with first year savings of $1+ million.
6-10 years of experience
Retained as the city’s 1st CIO to define strategic vision and lead business planning for technology systems, as well as establish project management and IT governance/prioritization to achieve the city’s objective of comprehensive citizen service.
- Managed $50 million in annual IT portfolio expenditure across multiple business units, 11 direct and 130+ indirect reports. Formed the City’s new Innovation and Technology department upon consolidation of separate departmental divisions in 2014.
- Established enterprise-wide PMO to manage more than 100 highly complex, deadline-driven projects for the 2012 Democratic National Convention including a new hosted communications platform for the city’s call centers, enhanced citywide video surveillance systems, and migration of other legacy systems to web and cloud-enabled environments.
- Implemented replacement of the city’s legacy systems that spanned ERP/financial systems, work management systems, customer relationship management (CRM) systems and geographic information/mapping systems (GIS). Secured over $8 million in federal funding to update public safety data networks and implement in-car mobile video streaming solutions.
- Spearheaded business innovation and modernization by introducing multiple mobile, client-facing apps including a citywide app to manage citizen service requests and other apps to provide citizen access to public safety response activity.
- Named one of ComputerWorld’s Premier 100 IT Leaders for 2012.
- Named one of the top 50 CIOs in local, state and federal government by InformationWeek in 2011.
0-5 years of experience
Successful CIO promoted to manage the day-to-day operations of four non-profit organizations consisting of $39M budget and 600+ employees delivering healthcare, behavioral health, pharmacy, and community based services. Responsible for the evolution of IT architecture including the optimization of data processing within electronic health record (EHR), network, email, and phone systems.
- Assisted in the defining corporate strategic focuses and developed business objectives of $48M non-for-profit healthcare organization. Driving force behind the development of balance scorecard for performance management tracking.
- Consolidated three independent IT departments, created an IT Strategic Plan, and repaired business relationships in order to create a new IT organization with $1.5M budget.
- Managed external service providers improving accountability and service quality while reducing annual expenses by through service consolidation.
- Collaborated with line management to identify poor business practices that were negatively affecting customer satisfaction and expenses. Mentored team through the development and implementation of new team structure resulting in improvement of accountability and professional development of directors, supervisors, and front line staff.
0-5 years of experience
Oversaw the implementation and operation of network security, web services, IT systems and telecommunications systems for the entire Credit Union. Developed strategic technology plans and performed design, analysis and implemented new technologies/systems. Key Results:
- Uncovered an embezzlement scheme by operations personnel (within first two months of job assignment) that had been going on for years. Developed and implemented several processes and procedures to safeguard the Operations, Plastic Cards and Accounting departments.
- Designed and coded a collection package within the Symitar system and established an in-house Collection department that resulted in 45% reduction of delinquencies and saved the organization of potential losses.
- Designed and reconfigured a Motorola Strata CIX100 phone system for the entire Credit Union that resulted in savings of $17,000 per year.
- Implemented an Optical system using LaserFiche systems and MPLS network that improved productivity, job satisfaction and online security saving $86,000 in annual operating costs.
- Achieved 99.7% system operating efficiency and minimized unscheduled downtime.
0-5 years of experience
Responsible for managing the Information Technology Departments for the Minnesota Department of Health, Health Licensing Boards & Veterans Affairs.
- Manage a team of 170 employees responsible for the Strategic Planning, Project Management, Business Analysis, Software Development, Vendor Management, Infrastructure, and Support for the technology environments.
- Responsible for managing IT consolidation for the Department of Health, Health Licensing Boards & Veterans Affairs to comply with the statewide legislative directive.
- Provide IT Governance for the Department of Health, Health Licensing Boards & Veterans Affairs.
- Manage three budgets ($26M, $2M, $6M) across a variety of Health Department, Health Licensing Boards & Veterans Affairs programs.
6-10 years of experience
Provided administrative support to the Vice President and CIO and staff, including, five IT directors, IT managers, direct reports and consultants. Supervised part-time Adecco contract employee.
- Coordinated schedules, planned meetings and made travel arrangements for Global IT staff, including Vice President and CIO, directors, managers and corporate visitors
- Responsible for planning and coordinating the annual Global IT Leader Conference
- Processed department purchase orders
- Managed and directed space management for entire IT department, 90 associates
- Performed Human Resources duties: processing job descriptions, new employee requests, offer letters, on-boarding new employees, scheduling and coordinating job candidate interviews, moves within departments
- Provided project management support as needed
- Coordinated all special events within the IT Department
- Shared administrative support of Executive Vice President of Corporate Development (2005-2006)
0-5 years of experience
High-profile executive-level administrative position for multifaceted Investment company
- Liaison between Senior Management, employees and customers ensuring exceptional communication and support to all, accurately and efficiently in a fast paced environment maintaining consistent and reliable performance
- Managed time allocation for CEO and Senior Managing Partner by meticulously coordinating meetings, appointment, and events
- Distinguished from others by a tenacity to become an expert in the executive support role and creating a synergetic relationship with executives to increase achievements that impact organizational growth
- Utilized expertise and sound judgment in handling competing priorities
- Ensured seamless travel experience for executives by arranging complex international and domestic travel arrangements and itineraries with commercial travel vendors
- Maintained project status and monitoring system to track and monitor progress and timelines streamlining the flow of information
- Solid reputation for a strong work ethic and managing trusting relationships with customers and employees at all levels mirroring the Executive Leadership team
- Reviewed, prioritized and took action upon all incoming communication for executives including, email, snail-mail, telephone calls, and internal correspondence
- Successfully managed and coordinated all departmental office and kitchen supplies, equipment needs and office space allocation
0-5 years of experience
Aligned hardware and software technologies to support organizational business initiatives and issues. Built and maintained secure, reliable and efficient technology systems throughout the organization and provided vision and leadership for all aspects of the organization’s information and technology systems. Set the overall direction for technology through strategic planning, analysis and evaluation.
- Formed strategic partnerships with key vendors, such as AT&T and Dell, resulting in cost savings of 25% annually
- Created technology strategy in line with business objectives to guide organization to improved profitability and efficiencies
- Oversaw improvements in network infrastructure, both at corporate office and regional offices around the U.S.
- Completed an IT department employee reorganization including aligning job descriptions, KPIs, salaries and employee development
- Instituted policies and procedures that had a positive financial return for the firm
- Standardized Information Technology policies, procedures, devices, and software, creating a more secure and stable network environment
- Represented [company name] by speaking at and attending several conferences around the U.S.
6-10 years of experience
Internet Software Company with a content management system used by over 1,000 radio stations in over 150 markets
- Lead and develop a multi-site technology team (U.S., India, China) of network engineers, developers, administrators, quality analysts supporting over 1,000 media companies with high-volume SaaS web applications
- Manage Data Center Operations: capacity and production planning, change and recovery management, archiving, and SAN management utilizing both physical and virtual servers and network equipment
- Interpret analytics and business intelligence to create data-driven decisions for key stakeholders
- Effectively communicate complex technology issues to Senior Management and Client Executives to ensure the highest level of satisfaction with both products and service from our web applications
- Establish and formalize best practices around SDLC to ensure data integrity and maximum performance
- Safeguard the Corporate IT infrastructure and lead disaster recovery planning
- Implemented a customer relationship management system to ensure excellent service and contract tracking
- Integrated social media API’s as well as audio and video delivery and reporting into client websites
6-10 years of experience
Manage Executive calendar, expense reporting, travel arrangements, prioritize emails, author correspondences on behalf of the Senior Vice President and CIO
- Compile and distribute highly sensitive and confidential information for management
- Facilitate logistics for project meetings which include creating agendas, actions items, and desired outcomes
- Document meeting minutes, design project related presentations, communicate to organization, internal and external staff
- Provide comprehensive, administrative support to senior-level management
10+ years of experience
- As the owner of the organization, work with customers to build traffic, sales, conversions, and trust through cleanly coded, search engine-friendly website development, search, and social media.
- Partner with clients and team members to define business strategy, identify target markets, and boost sales through both natural searches and paid searches via a variety of search engines.
- Serve as an effective leader of developers, contractors, designers, account managers, and project leaders, ensuring all client work is completed within budgets and agreed-upon schedules.
- Ensure optimization of resources and maximization of profit through careful analysis of sales and expenses, including replacing the existing server-based email and file server applications with Cloud-based applications, saving thousands of dollars on license fees, hardware costs, and maintenance costs.
- Successfully manage the migration to VOIP Cloud-based services, resulting in a 75 percent cost savings.
- Develop software tools, allowing the client list to grow while reducing costs by 50 percent per client.
0-5 years of experience
[company name] is a value investing firm with $132 billion assets under management.
- Manage all calendars by independently scheduling personal and professional appointments.
- Coordinate detailed domestic and international travel arrangements including private aviation arrangements.
- Create comprehensive due diligence binders for all investment meetings.
- Reconcile and process expense reports.
- Assist in written communications both internally and externally.
- Edit correspondence and prepare meeting agendas.
- Perform administrative tasks that are broad, varied and often confidential.
- Plan, budget and manage all logistics for team events.
- Go to person in the office when problems/challenges arise.
0-5 years of experience
Responsible for coordinating and scheduling all meetings for CIO and Director of Information Technology
- Ensures all travel and expense reports are accurately submitted
- Assist with all special projects as needed
- Track employee attendance in the time and attendance system
0-5 years of experience
Coordinated international and domestic travel arrangements, prepared expense books (Concur), heavy calendaring for daily, weekly, monthly meetings and responsible for coordinating several large-scale training sessions and all-hands meetings.
- Implemented/created departmental phone listing, organizational charts, team e-mail distribution list and was appointed as project lead to create a vacation tracker database in Access for the Application, Development and Maintenance group. Responsible for maintaining all of these items.
- Single point owner of all on-boarding tasks for the Application, Development and Maintenance group using Taleo. Created an on-boarding checklist for the group, schedule and facilitate all interviews, and facilitate employee moves for the group.
- Responsible for posting all group documents to an internal portal and manage special license tracking for the group.
0-5 years of experience
Provide technology vision and leadership in the development and implementation of the information technology (IT) program. Direct supervisory responsibility for 10 IT staff, planning and implementing enterprise information systems to support both warehouse distribution center and business operations to achieve more effective and cost beneficial enterprise-wide IT operations.
- Provide strategic and tactical planning, development, evaluation, and coordination of the information and technology systems
- Facilitates communication between staff, management, vendors, and other technology resources within the organization.
- As an Officer of the company and member of the Executive Management team I was involved in companywide contract negotiations, budget planning, Safety and HR education
- Oversees the back office computer operations of the distribution system and business systems, including local area networks and wide-area networks.
- Responsible for the management of multiple information and communications systems and projects, including voice, data, imaging, and office automation
- Design, implement, and evaluate systems that support end users in the productive use of computer hardware and software
- Work with sales and marketing on customer / public relationship tracking and reporting initiatives to ensure high quality customer service
- Develop and implement end user training programs
- Oversees and evaluate system security, risk mitigation and disaster recovery procedures
0-5 years of experience
- Schedule and organize meetings, travel, interviews and other inter-departmental activities
- Compose correspondence and take accurate meeting minutes
- Compile, organize, summarize, prepare and proofread data from a variety of sources
- Assist CEO, COO, CIO and CBDO with management of their individual schedules
- Receive phone calls, answer all general inquiries, and record and distribute phone messages
- Act as a project coordinator for special projects, including coordinating presentations, disseminating information, and organizing meetings
- Create, develop and edit visual presentations as required
- Manage equipment needs, office supplies and services
CIO Duties and Responsibilities
CIOs’ roles differ according to their organization’s IT needs, but many of the core duties remain the same across companies:
Leverage Technology to Build Value CIOs use technology to build value for their organization across departments and business lines. This can include incorporating new and emerging technologies into an organization’s IT infrastructure, leading efforts to enhance the performance of both server-side and customer-facing technologies, and guiding an organization through a shift towards digital business. CIOs make big-picture decisions to enhance profitability through improved technologies.
Contribute to Strategic Direction CIOs support business goals by contributing to strategic planning and execution. They work closely with CEOs and CTOs to align IT processes and procedures with overall business goals, identifying opportunities to enhance profitability and performance through the adoption of improved technologies. CIOs also contribute to business planning and growth by advocating for the IT department during strategy meetings.
Develop IT Teams and Personnel As executives in charge of IT departments and activities, many CIOs also play an important role in building effective IT teams and recruiting personnel. While they may not support the day-to-day activities of the IT department, particularly in a large corporation, CIOs make recommendations, identifying potential new hires in critical roles within the organization’s IT structure. They also develop IT policies and procedures for the department.
Conduct Information Risk Management With many businesses using data to make key decisions and deliver higher levels of customer service and engagement, CIOs also manage the company’s data and information security. They may conduct periodic audits in conjunction with IT professionals to assess gaps in the organization’s information security and retention procedures, enact solutions to strengthen data security, and present ideas to enhance data management processes.
Negotiate with Vendors and Suppliers CIOs also maintain profitability and reduce costs by negotiating directly with outside vendors and suppliers. This requires excellent relationship-building skills along with a solid grasp of the organization’s IT needs. CIOs assess current vendor prices and policies, identifying opportunities to cut overall costs on IT products and services; they initiate negotiations and contract development with new vendors.
Develop IT Budgets Lastly, CIOs develop and manage enterprise-wide IT budgets. By assessing the company’s needs and current suppliers, CIOs determine annual and monthly budgets, ensuring that IT efforts align with budgets and projections. These decisions can involve many aspects of the IT department, from equipment to hiring, and ensure that the IT department’s expenditures and budgets align with overall corporate guidelines.
CIO Skills and Qualifications
CIOs are executive-level decision-makers within companies and organizations, responsible for overseeing all IT planning and decisions. Companies typically hire CIOs with extensive leadership experience and the following skills:
- Information technology skills – CIOs have extensive knowledge of the IT field, making key decisions related to how organizations use and improve their IT resources to support business activities
- Strategic planning – because they play an important role in aligning IT activities with overall organization goals, CIOs also need strong strategic planning skills and the ability to enact those plans
- Team management – CIOs make key decisions regarding building and managing IT departments and hiring personnel
- Relationship building – to negotiate with vendors and suppliers and work across departments and business lines
- Budgeting and forecasting – the CIO sets IT budgets and aligns them with the organization’s financial goals
- Communication skills – CIOs need to be able to effectively communicate with executives, managers, and team members while enacting and improving IT strategies and organization-wide projects
CIO Education and Training
While CIOs come from a wide range of backgrounds, they typically need at least a bachelor’s degree in a technical field such as computer information systems or IT management. A master’s in business administration (MBA) can provide even more opportunities, particularly combined with an undergraduate degree in an IT-related field. Companies tend to hire established IT professionals and business leaders, so most CIOs have a proven track record of IT leadership, financial management, and strategic planning. Many work as heads of IT departments before taking on the CIO role.
CIO Salary and Outlook
While CIO salaries can vary based on the organization’s industry and complexity, the Bureau of Labor Statistics’ (BLS) estimates for executive salaries may provide some guidance. The BLS found that the median chief executive salary in May 2016 was $181,210. The top 10 percent earned over $208,000 while the lowest-earning 10 percent made $69,780 annually. CIOs may also receive compensation packages that include benefit plans and ownership stakes. The BLS estimates that employment for chief executives will grow eight percent between 2016 and 2026.
Helpful Resources
We searched the web and found several resources if you’re interested in learning more about a career as a CIO:
Society for Information Management (SIM) – SIM is a professional organization for senior-level IT personnel, providing opportunities to connect and professional development seminars for CIOs.
The CIO Playbook: Strategies and Best Practices for IT Leaders to Deliver Value – This book explores the changing role of the CIO in an increasingly technology-driven business climate.
CIO Insight – Read this publication to learn about the latest topics affecting CIOs of organizations of every size and across industries.
CIO Paradox: Battling the Contradictions of IT Leadership – Read about how to effectively balance the operational and strategic aspects of the CIO’s role.
Business Operations Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
