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Management Trainee Resume Samples
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0-5 years of experience
Communicated clearly and positively with coworkers and management and openly invited coaching from the management team.
- Resolved guest complaints promptly and professionally.
- Took initiative to find extra tasks when scheduled duties were completed.
- Built and maintained effective relationships with peers and upper management.
- Effectively communicated with others, even if the conversation was difficult.
0-5 years of experience
- Recognized by management for excellent progress in training
- Assisted customers daily in rental process and qualifications
- Contributed in Increasing customer satisfaction (ESQI) score 20% within first 3 months of employment
- Worked with team in preparing and placing 45+ customers in rental cars daily
- Determined charges for services requested and collected deposits or payments
0-5 years of experience
- Top 5% in weekly protection upgrade sales ranking for entire [company name] region
- Increased reservation retention from 53% to 87% since becoming reservations manager
- Increased customer service rating from 79%-85% since becoming call back manager
- Promoted to a higher volume retail branch within [company name] the 3rd month of employment
- Appointed manager on duty and independently operated satellite branch location daily
- Promoted to largest volume retail branch in company (LAX) the 7th month of employment
0-5 years of experience
- Top selling intern out of 14 others in the Eastern North Carolina region with an average of $9 in additional revenue per contract
- Accommodated customers’ needs assisting branch to match corporate customer satisfaction rate of 82%
- Completed an average of 4 rental contracts per day and ensured customers met qualifications
0-5 years of experience
Address customer service needs quickly and professionally, while meeting company service expectations.
- Increased the branch’s customer service score from 79% to 85% in a three month period.
- Assist in management of employees and operations of the branch including fleet needs, scheduling, and upkeep of branch.
- Grew the branch’s fleet by an average of 20 vehicles in a three month span in order to be more profitable
- Maintain positive relationships with company’s existing accounts while building relationships to foster new business
- Manage all accounts receivable for the branch
0-5 years of experience
- Demonstrated exceptional customer service skills through relationship building best practices.
- Achieved and maintained individual as well as branch sales goals.
- Interviewed and made hiring recommendations on potential employees.
- Responded to time sensitive reservations in a quick, efficient manner.
0-5 years of experience
Administered a variety of car rental functions including opening and closing the branch, renting out cars to customers, ticketing and collecting invoices
- Dropped off and picked up customers for rentals and examined cars to ensure working condition and functionality as advertised
- Facilitated and maintained service schedules, maintenance histories, car availability, and ensured the security of cars when not in use
- Received the Employee of the Month award twice during employment
- Resolved overdue car rentals while ensuring the provision of professionalism and customer service at all times
- Conferred with management to develop methods and procedures to expand markets and promote business
- Professionally responded to customer inquiries and complaints
0-5 years of experience
- Maximized profits by meeting daily/monthly sales goals while learning all phases of business operations and management techniques
- Accepted into The Best Persons Program involving accelerated training for top performers
- Shift leader with full managerial responsibility for team performance
- Promoted to branch corporate accounts manager responsible for contacting inactive accounts, new enrollments, and revenue growth
0-5 years of experience
Led and trained team of 13 to provide exceptional customer service and exceed organizational expectations.
- Provided hands-on and motivational leadership (led by example) that improved performance and boosted morale. Coached and mentored Tellers to cross-sell products, refer customers to appropriate personnel, and ensure compliance; trained Tellers on bank policies, procedures, products, and systems.
- Oversaw daily Branch operations (loss control, customer retention, sales, etc.) in Branch Manager’s absence. Collaborated with Branch Manager and Personal Bankers to achieve revenue goals and facilitate objectives.
- Ensured satisfactory audit rankings (passed all annual audits), mitigated operational risk, procured supplies, and managed Branch records (responsible for all paperwork).
- Created formalized security training programs for Branch employees. Served as Branch Security Officer.
- Effectively managed organizational change, ensured quality service levels, identified deficiencies, and recommended process improvement solutions.
0-5 years of experience
- Learned how to manage a small business on a day-to-day basis.
- Evaluated and managed the status of business and rentals in order to maximize efficiency.
- Worked with employees between two locations to improve business operations.
- Greeted and served customers throughout the car rental process.
0-5 years of experience
Gained hands-on business experience in a customer service and sales oriented environment. Responsibilities included customer service, sales, marketing, operations, and administrative work.
- Delivered superior customer service by focusing on exceeding customer expectations. Required effective communication, negotiation, and interaction with customers, vendors, and colleagues.
- Sales responsibilities included selling rental cars and insurance coverage. Learned sales techniques for problem solving and conflict management.
- Participated in marketing efforts to customers and local businesses, including developing new business and maintaining current relationships, in person and by phone. Interacted daily with local businesses during pick up and drop off services.
- Operation responsibilities included the logistics of maintaining a fleet of vehicles, driving services, procuring cars from other branches, and performing administrative work.
- Reviewed daily sales report as a tool to measure sales performance.
- Attended formal training classes complementing the hands-on business experiences.
0-5 years of experience
- Mastered the use of proprietary software, which was used to manage customer accounts and track performance statistics
- Exceeded customer relations expectations by earning Customer Service of the Month Award
- Part of a team that turned customer service around from 65% satisfied customers to 87%
- Known for having outstanding customer service and vendor relations
- Responsible for cost control, understanding branch’s P&L statement and developed a foundation of skills to run a profitable business.
0-5 years of experience
Received training and performed duties in several departments, such as client-service, operations and finance/ accounting.
- Received training in functions and operations related departments to facilitate subsequent transferability between departments and to provide greater promotional opportunities.
- Prepared performance goals and objectives with the upper management.
- Maintained positive environment with all staffs.
0-5 years of experience
- Participated in an extensive management and sales training program
- Marketed the Corporate Accounts Program to local businesses and managed accounts to retain customers
- Managed rental operations for the largest dealership account and other branch corporate accounts
- Worked closely with insurance companies to coordinate direct bills, provide their customers with rentals cars during a claim and collected accounts receivables.
0-5 years of experience
As an Outside Sales Rep. I spend 80% of the time outside the store cold calling on potential customers and introducing them to what Fastenal can do for their business. If they are not aware of what we can offer them then I talk to them about the many product lines that we can offer to them. When I was not calling on potential customers I was calling on my current customers servicing them with fasteners and other parts they purchase from us. If a customer is having difficulty finding a certain part, I will offer to help them out by contacting one of the hundreds of vendors we have. Additional responsibilities that I now have since taking over the Management Trainee role at the Scottsdale, AZ store are to make sure that customers are caught up on their payments, if not I call them and ask when they will be paying their bill. I must also make sure the accounting portion that the store has to take care of is done every day. Other responsibilities that I have are to teach the new hires how to receive products that come in from our distribution center along with helping them source vendor parts that we do not offer through Fastenal.
- First quarter 2011 I have helped the store grow horizontally.
- Grew the store from upper $20,000 a month to mid to upper $30,000 a month.
- Products that I sell to customers besides fasteners include safety items, OEM parts, electrical, power tools, and chemicals.
- Cold called on potential customers explaining what Fastenal does along with servicing current customers.
- Pursuing business in different industries that include medical, military, construction, and car shops.
- Margin has been maintained over 50%.
- Currently have over 60 active customers per month while adding new customers to our business.
- In the first quarter I have added four new online accounts each month and trained customers on how to use our website.
0-5 years of experience
- Provided excellent customer service, including consistently receiving the highest monthly customer satisfaction ranking in the area.
- Very efficient at multitasking – phones, customers, cleaning and renting cars, most of the time was at the branch entirely by myself, essentially running the entire Novato business.
- Trained and excelled in service-based sales
- Was on-duty manager, which required the processing all paperwork, customer complaints, payroll, daily reports of business, conference calls, car repairs, revenue management, staffing, etc.
0-5 years of experience
Oversee 5-10 teammates to ensure that each guest that walks into the door has a full sales presentation. Kept up with sales of the day/month/year.
- Completed many window displays and dressed mannequins on a daily basis. Visual standards of the store were kept to standard of the company.
- Building personal relationships with each guest to ensure that the guest would come back repeatedly. Making suggestions for merchandise for guests based on their personality and style.
- Completed the management-training program through [company name].
6-10 years of experience
Support center manager in daily business procedures. Work with management and production area to ensure efficient donor flow for plasma donation.
- Understand all aspects of financial responsibility of the business, including budgets, monthly financial analysis and cash management.
- Conduct meetings with employees, quality assurance personnel, and supervisors to address any issues related to business needs, customer service complaints, and overall daily procedures of plasma donation.
- Assist with audit meetings to meet requirements lay forth by GHA, FDA, OSHA and [company name] corporate audits.
- Work closely with center manager to recruit, train, develop, counsel and terminate appropriate personnel.
- Develop excellent customer service skills by interacting daily with donors and employees.
- Shows strong knowledge of business motto and is able to represent the company and center in the community and with other businesses.
- Conduct bi-weekly inventory count and place supply orders to company’s needs.
0-5 years of experience
Continually developed a deeper management understanding.
- Constantly connecting and building a relationship with customers.
- Able to be direct and hold self and others accountable.
- Consistently improved sales by implementing suggested skills from within the program.
- Extremely customer service focused.
- Very flexible and able to adjust to any situation or personality.
- Always willing and quick to learn.
0-5 years of experience
- Understanding of cost control, evaluate liability in the event of auto damage
- Engaged in proper sales techniques and marketing
- Met with and established relationships with key customer groups (body shops, car dealerships)
- Helped manage day to day operational aspects
- Assisted in making plans to minimize project risks
- Provided exceptional customer service daily
0-5 years of experience
- Analyze financial information obtained from clients to determine strategies for assembling clients’ financial objectives.
- Recommend strategies clients can use to achieve their financial goals and objectives, including specific recommendations in such areas as cash management, insurance coverage, and investment planning.
- Implement financial planning recommendations or refer clients to someone who can assist them with plan implementation.
- Monitor financial market trends to ensure that plans are effective, and to identify any necessary updates.
- Conduct seminars or workshops on financial planning topics, such as retirement planning, estate planning, or the evaluation of severance packages.
0-5 years of experience
- Train, mentor and develop employees
- Responsible for growing business and generating revenue, through competitive price positioning, personal and employee sales while effectively managing branch expenses
- Sales and customer service
- Managed marketing strategies for current and new accounts
- Effectively manage 500 units, ensuring vehicle safety, maintenance, and repair in an efficient time structure
- Run daily car rental operations
0-5 years of experience
- Assist customers with rental car procedures, policies and additional products while providing superior customer service
- Market to local businesses, body shops, dealerships and insurance companies to grow and maintain relationships
- Sets up reservations for corporate offices and local body shops to ensure proper fleet management
- Completes follow up customer calls to ensure complete satisfaction and invite the customer to use our services in the future
- Assists with managing a fleet of 140+ vehicles to monitor proper maintenance, inspections and any safety recalls
- Achieves sales goals to ensure a branch profit
- Communicate with insurance companies during an insurance replacement rental to ensure proper payment is received
0-5 years of experience
- Organizes and implements strategies for daily operations according to volume of reservations and needs of local accounts
- Maintains positive and professional relationships with accounts by going on sales and service calls
- Influences and communicates with customers, vendors, and co-workers by eluding excellent customer service measured by Enterprise’s Service
- Solves problems and conflicts that arise on a daily basis
- Builds marketing strategies that helps our branch reach out to local businesses and the community
- Contributes to our branches overall profit by demonstrating consistent inside sales for optional protection products
0-5 years of experience
- Manage several tasks at once in fast paced work environment
- Handle high volume phone calls while maintaining a high standard of customer service
- Developing significant understanding of the rental car business, as well as the auto insurance business
- Trusted to manage 60 vehicle satellite branch within 3 months of employment
- Analyze details of branch income report one on one with management several times per month
- Responsible for handling claims while seeking updates and payments from insurance companies
0-5 years of experience
- Top seller with an average of $15,000 sales per month and daily average of of 20 direct customers.
- Creating the optimal rental experience by maximizing on sales and service opportunities for every customer.
- Greeting customers professionally and preparing the rental agreement; Making espresso & offering complimentary water.
- Advise as an expert on all vehicles in the [company name] fleet, all protection items, and all extras.
- Handle customer complaints with professionalism and confidence.
- Handle all telephone and email inquiries in a friendly and helpful manner.
- Managing all supply inventory & car inventory.
- Training new hires.
0-5 years of experience
- Mentor, train, develop, manage and promote staff
- Market local business partners and build solid, long-lasting relationships with key business decision makers
- Conduct upgrade tracker to expand fleet size by at least 5% weekly
- Working in a collaborative team environment to handle a large volume of claims and telephone calls
0-5 years of experience
- Maintain and exceed very competitive sales goals and direct showroom operation procedure
- Train and develop new staff and conduct daily staff meeting
- Schedule deliveries and follow up with customers
- Attend monthly training for new operating system to increase associate opinion surveys and increase customer satisfaction
- Controlled and processed accounts payable, accounts receivable, inventory, and invoices
- Coordinated and audited monthly and daily reports with showroom manager
0-5 years of experience
- Provide excellent customer service in daily rental
- Manage branch fleet for utilization and maintenance
- Support management team with customer service and operating profit objectives
- Coordinate marketing efforts to enhance business with surrounding accounts
0-5 years of experience
- Train, develop, and mentor members of leadership and the operations team
- Effectively lead the operations team by utilizing reports and analytics and goal setting techniques
- Drive efficiency and effectiveness of store operations including receiving, tagging, pricing, merchandising, recovery, setting visual sets, ad set, price changes, managing the back room, vendor send backs, cycle counts, and on hand adjustments.
- Use reports and analysis to identify opportunities and best practices.
- Coach, train, and mentor sales staff by using goal setting, role plays, and passionate floor leadership to create a better customer service culture
- Execute other leadership duties as assigned.
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[Management Trainee]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
