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Casino Cashier Resume Samples
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0-5 years of experience
Responsible for the daily upkeep and constant monitoring of an $80,000 bank to ensure protection of casino assets
- Facilitate and execute customers’ cage requests in accordance to state regulation and casino policy with a smile and positive attitude.
- Provide assistance to the poker shift manager by taking tournament buy-ins, ensuring all cash exchanges are accurate and that poker tables are balanced with new entries
- A thorough knowledge of Title 31, which helps prevent casino fraud by detecting and reporting suspicious behaviors and activities on the casino floor
- Assisted the vault supervisors with the end of day money counts and ensured proper storage of these funds in the casino vault
0-5 years of experience
Created and implemented actions that restored quality and profitability to the department.
- Selected by management as liaison and trouble shooter to resolve concerns with co-workers, external customers, and vendors.
- Successfully coordinated and implemented monthly training programs-assessed learning needs, created curriculum presented instruction, and secured recognized guest speakers.
- Emphasize quality of service, up selling, cross selling, public relations, and customer loyalty/retention.
- Demonstrated knowledge of and accountability for daily sales operations, and profit and loss statements, including inventories, labor petty cash, bank deposits, change orders, and bank deposit verifications.
- Consistently entrusted with large sums of money.
0-5 years of experience
Directed and oversaw the daily operations and staff of the casino’s rewards and cashier department.
- Managed a team of 20-30 frontline employees, to include leading the interviewing, hiring, training, job delegation, performance and termination of staff.
- Wrote department SOP’s and developed/implemented lean strategies and practices as part of a project to combine both the cashier cage and total rewards departments.
- Led Kaizen project to restructure jackpot paying procedures.
- Evaluated and rewrote the department employee manual.
0-5 years of experience
Inventoried and reconciled casino drawer totaling up to $100K.
- Provided customer service transactions: credit card and personal checks, coupon & slot point redemption.
- Assessed and ordered appropriate funds adequate for drawer.
- Calculated checks, coupons, etc. and prepared buys in exchange for cash, to impress drawer.
- 97% overall accuracy on daily balancing sheets.
0-5 years of experience
Analyzed and evaluated Federal and State regulations to ensure compliance at all times
- Identified and assessed the company goals with regards to service scores and lead team to reach these scores
- Utilized interpersonal skills by training new employees. Many times it was imperative to make use of different methods of communication in order to break through language barriers that may have hindered comprehension
- Executed annual and semi-annual performance evaluations for cashiers by identifying strengths and weaknesses and developing conclusions based off performance data
- Assisted in troubleshooting cashier monetary variances and reconciliations
- Initiated and facilitated the process for customers applying for financial credit with the casino, exercising discretion with their personal information
- Oversaw cashiers as they assisted guests with a wide variety of transactions and practiced judgment whenever there were any customer issues
- Ensured the financial deposits from the different banks were accurate on a daily basis by analyzing the daily reports and validating the deposits against them
- Maintained flexibility and adaptability with regards to schedules and shifts, primarily working overnight hours, holidays, and frequently changing days off to accommodate business volumes and staffing
6-10 years of experience
Deposited $60,000+ cash weekly
- Balanced cash drawers with values of up to $60,000
- Provided excellent guest care to up to 2000 guests per night
- Scheduled and reviewed 15 employees per shift
- Performed employee evaluations every three months
0-5 years of experience
- Issued gaming coins and tokens to customers, and redeemed coins and tokens for cash at customer request.
- Performed check cashing for customers, verified cash amount, balanced funds, and helped other cashiers when needed.
- Recorded information regarding all transactions in the computer, and completed all gaming forms and reports.
0-5 years of experience
Accepted credit applications and verified credit references in order to provide check-cashing authorization and to establish house credit accounts.
- Read and recorded totals shown on cash register tape and verified against cash on hand.
- Operated cash register with peripheral electronic data processing equipment, for bar coding.
- Received cash from customers and employees in payment for goods and services, and recorded amounts received.
0-5 years of experience
- Directed the cashiering functions of six (6) Cashier Supervisors and 30 cashiers on swing shift (highest customer volume).
- Trained new Cashier Supervisors and Cashiers.
- Supported the Casino Controller with the implementation of new procedures.
0-5 years of experience
- Balanced large sums of money from drawer/vault.
- Maintained an energetic, enthusiastic and positive attitude while performing prompt and courteous service.
- Communicated all relevant information to co-workers and management to keep consistency and to avoid potential problems.
- Supervised cashing, ticket, coupons and redemptions.
- Verified that guest accounts, files and records needed by all departments were kept confidential.
0-5 years of experience
- Provided guests with outstanding customer service
- Selected to represent department in quarterly meeting
- Suggested and implemented new ideas for improving workplace
- Increased cost-effectiveness by food ordering and inventory
- Maintained all cash/credit transactions
0-5 years of experience
Informed customers about casino promotions and products
- Compile reports relevant to guest accounts and receipts electronically and manually
- Ensured the cash float was secured at all times
- Provide friendly and courteous service to all guests in a confidential manner
- Trained and supervised new hires
- Handled various accounting transaction and reconciliation task
- Performed credit / debit card transactions through cash advance systems
- Performed drop-count procedures in accordance with gaming regulations and departmental policies
0-5 years of experience
As Cashier was responsible for performing cash and credit transactions, accounting for the casino cash drops as well as customer transactions, and providing a high level of customer service.
- As Dealer maintained a high level of customer service and customer relations through friendly, courteous, entertaining, and knowledgeable conduct.
- Was detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.
- Ensured the security of the table game and its bankroll and concentrated on the table activities.
6-10 years of experience
- Direct supervision/scheduling of over twenty cashiers. Prepare shift summaries; reconcile drawer accounts daily in excess of $1,000,000; $17,000,000 main bank
- Responsible for all activities in the casino cage, maintaining a high level of customer satisfaction, while maximizing operational efficiencies
- Responsible for accuracy in government regulatory compliance reporting, currency transaction reporting, and various company logs for monetary instruments in excess of predetermined dollar amounts
- Delivering high level of customer service while maintaining accurate balance of funds in drawer in excess of $100,000
- Initiate disciplinary action as necessary; advise management, surveillance, Illinois Gaming Board
- Responsible for hire, transfer, and termination of subordinate employees. Set priorities, communicate expectations and review professional growth with all employees on a spontaneous and/or regulated basis.
0-5 years of experience
- Assist Casino guests with multiple types of transactions including currency, foreign and domestic.
- Obtained California Gambling License.
- Completed IRS paperwork several times a day to prevent any illegal activity from taking place.
- Trained new employees by allowing them to shadow me while interacting with guests, counting money, and completing different types of transactions.
0-5 years of experience
Provided prompt, friendly and courteous service to all internal and external customers.
- Communicated all relevant information to co-workers and management to maintain consistency and avoid potential problems.
- Maintained high standards of courtesy, professionalism and confidentiality of all customer accounts.
- Processed front deposits and withdrawals, wire transfer and fund monies
- Reconciled bank deposits and cash receipt deliveries from bank.
- Maintained accountability for all items such as Front Money, Reel Rewards, Cash and Coin on hand.
- Processed employee transactions such as Mid-Shift sells, impressments of banks, and closeout variances.
- Processed guest disputes, paperwork, scan check and other documents through optical scanner to maintain database.
- Assisted supervisor as needed with special projects.
0-5 years of experience
- Processed personal checks, payroll checks, traveler’s checks, chips and gaming tokens
- Recorded all checks cashed in the specified computer system
- Assisted with issuing casino credits (markers) and Credit card withdrawals
- Maintained knowledge of facilities and special events on property, in order to advise guests
- Maintained accuracy throughout all phases of daily balancing process
- Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports
0-5 years of experience
Provided excellent customer service while complying with Regulation 6A laws
- Worked daily with confidential customer information, such as social security numbers, bank account information and customer credit reports
- Personally responsible for in cash daily
- Demonstrated the ability to adapt and excel in any situation, gaining trust and respect despite having no prior experience in this area
0-5 years of experience
Exchange customer for gaming chips, token, makes change.
- Publicize promotions by informing guests about the rules and encouraging visitors to take part
- Report any kind of suspicious activity.
- Handle all customer interactions in a courteous and efficient manner.
- Exchange foreign currency.
0-5 years of experience
Provided error-free cashier services for internal and external customers
- Followed gaming regulations to pay out slot machine and bingo jackpots.
- Performed cash reconciliation of casino vault monies.
- Utilized basic accounting skills to make change and cash in coins
- Assisted with training new employees
6-10 years of experience
- Provided fast and flawless customer service to every customer.
- Worked closely with other departments to achieve property and departmental goals.
- Redeemed chips, coupons, and fast cash tickets for cash.
- Processed check, credit card transactions, and point of sale debits.
- Assisted guests with any questions or concerns.
- Processed jackpots, chip fills, and credits.
- Prepared issues and collected departmental banks.
- Opened, maintained, and closed an assigned window on assigned shift.
- Adhered to all state, department, and company regulations and policies and procedures.
- Acted as a role model and presented myself as a professional for Harrah’s and encouraged others to do the same.
0-5 years of experience
Responsible for carrying out a variety of transactions in a casino and handling any required paperwork.
- Exchange tokens, tickets and chips for cash.
- Others work in a booth and cash checks, process credit card advances and process wire transfers.
- Sell casino chips, tokens or tickets.
- Perform credit checks and check credit references for those wanting to open credit accounts. Balance the books at the end of every shift and report large transactions to the Internal Revenue Service (IRS)
0-5 years of experience
Capitalizing on customer service experience in a fast paced environment.
- Full time casino cashier.
- Obtained gaming license through the 29 Palms Band of Mission Indians.
- Processed ticket vouchers and redeemed chips accurately while maintaining a balanced bank.
0-5 years of experience
Maintained records of all exchange transactions
- Assisted clients in monetary exchanges in terms of coins, chips or credit
- Responsible for running an accurate and smooth money exchange
- Responsible for maintaining cage security
- Maintained accuracy of authorization forms and other exchange summary report
- Responsible for reconciling transactions
- Offered quality customer service to clients
0-5 years of experience
- Balanced cash drawer, kept company assets secure at all times.
- Developed interpersonal relationships with customers
- Resolved customer issues in a timely matter.
- Received external customer spotlight on service
0-5 years of experience
- Most experience as casino cashier and night auditor.
- Counted daily revenue for four departments, worked casino surveillance.
- Twice weekly counted entire casino revenue from machines and cage totaling $250,000 to $750,000 average by hand with not one discrepancy in two years.
10+ years of experience
- Assist in the training and development of cashiers in window functions.
- Able to work in any bank assign and balance the bank according to SOP.
- Follow rules, regulations, policies and procedures.
- 13 years of customer service.
- Responsible to manage up to 40 million dollar inventory and currency.
- Foster a team environment and takes a leadership role in departmental initiatives.
0-5 years of experience
- Count money and audit money drawers.
- Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
- Exchange money, credit, and casino chips, and make change for customers.
- Work in and monitor an assigned area on the casino floor where slot machines are located and maintain cage security according to casino rules.
- Listen for jackpot alarm bells and issue payoffs to winners.
Cashier Duties and Responsibilities
Cashiers do much more than process customer transactions. We researched several cashier job descriptions to procure the following list of core responsibilities:
Greet Customers In many work environments, cashiers are closest to the door. They are often the first and last employee a customer sees, so it is their responsibility to make the customer feel welcome.
Facilitate Transactions Without cashiers, customers wouldn’t be able to pay for their purchases. Cashiers navigate point of sale software to process transactions as fast and efficiently as possible.
Keep Track of Sales Data Tracking sales data is important in a commission-based sales environment. Cashiers find out which associate helped a customer and then enter this information into the database within the point of sale software.
Answer Customer Questions While cashiers don’t have to be as knowledgeable about products as sales associates, they do have to know enough to answer basic customer questions and be aware of current promotions.
Monitor Change and Cash Levels Cashiers pay attention to the number of bills and coins they have for each denomination and inform their supervisors when a change order is needed.
Add-on Items at Point of Sale Again, cashiers don’t need as much sales acumen as sales associates, but they need to know enough to add-on small items at the point of sale. These items are usually cheap and serve to drive up the company’s units-per-transaction.
Cashier Skills and Qualifications
Cashiers rely mostly on soft skills to do their job, but they do need some technical knowledge. Here’s a list of hard and soft skills one needs to get a job as a cashier:
- Basic Math – Cashiers rely on basic math skills to calculate prices after promotion and ensure accuracy when giving change
- Communication Skills – Cashiers are the last point of contact for a customer. They rely on their patience and personability to provide an excellent experience for each customer
- Organizational Skills – Cashiers use their organizational skills to keep the cash register clean and organized. The cleaner the cash register area, the higher the customer thinks of an establishment
- Basic Sales Technique – Cashiers need basic persuasion skills to convince customers to add on additional sale items displayed by the register
- Technical Skills – Cashiers aren’t required to use desktop software, but they need to be adept at navigating a POS system as well as handheld scanners
Cashier Education and Training
There are no formal education requirements for cashiers beyond a high school diploma. Cashiers learn everything on the job, such as how to operate a cash register and talk about the company’s products.
Cashier Salary and Outlook
According to the National Bureau of Labor Statistics, demand for cashiers is set to decline one percent through 2026. The national median hourly wage for cashiers is $9.70. Those in the top 10 percent make above $13.83, while those in the bottom 10 percent earn below $8.24.
Cashier Resources
Many use the role of cashier to start their career in a specific sub-industry of retail. Check out some of the resources below if this sounds like a path you’d like to pursue:
The Retail Doctor – The Retail Doctor is a website run by Bob Phibbs, a retail expert consultant and speaker with over 20 years of experience. He maintains a blog that overs solid tips for cashiers looking to build a career within the retail industry.
Perfect Phrases for Customer Service: Second Edition – This book by Robert Bacal is a reference source for all types of customer service employees. It contains phrases that help diffuse dangerous situations and provide excellent customer service.
Retail Minded Magazine – Retail Minded Magazine is a publication that targets independent retail shop owners. While not specifically for cashiers, it does feature some relevant customer service articles.
Retail 101: The Guide to Managing and Marketing Your Retail Business – This is a book for those who are using the cashier position to gain front-line experience for when they open their own business. Authors Nicole Reyhle and Jason Prescott cover the basics of launching and maintaining your own retail store.
Retail Dive – Retail Dive is an online publication dedicated to covering the latest trends in the retail industry. While the articles are typically geared towards retail executives, it is good aspirational reading for those at the cashier level.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
