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0-5 years of experience
Responded to requests of computer laboratory visitors to assist with all computer malfunctioning problems.
- Trained 10 new employees on computer laboratory procedures to successfully assist visitors.
- Processed and scheduled incoming conference room reservations for visitor use.
- Provided quality service to visitors with non-computer related needs, such as sales and directions.
- Maintained all laboratory equipment, including scanners, printers, and over 60 computers.
0-5 years of experience
Analyzed and maintained computer and network systems for a variety of client situations
- Provided solutions in networking, maintenance, programming, and computer system sales
- Suggested and managed customized client software packages
- Assembled and designed custom tailored Windows based desktop systems for individual clients
- Assisted in signing new clients ranging from law firms to municipalities to country clubs
0-5 years of experience
Conducted cloud migrations by moving data, applications and other business elements from an organization’s onsite computers to the cloud
- Effectively prioritized and executed time in high pressure environments
- Provided premium customer service with a full range of technical troubleshooting services for their networks and workstations as well as remote troubleshooting and assistance
- Setup and configured virtual desktops as well as laptops and other physical work stations
- Installed and configured Cisco routers, adjusted and configured networks, mapped drives
0-5 years of experience
- Resolved on average, 150 computer related issues a week by using excellent troubleshooting skills.
- Performed 24×7 Tier 1/2 support for over 800 employees.
- Completed the installation of network infrastructure including copper, fiber, and any connection medium as required.
- Provided first call resolution for customer trouble tickets and escalated more difficult calls to the relevant operational subject matter experts (SME).
- Interpreted customer requirements and facilitate the entry of break/fix requests, acquisition of new network assets, or the relocation of current network assets.
10+ years of experience
Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.
- Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
- Oversaw the investigation and resolution of hardware and software issues both remotely and onsite.
- Collaborated with telecommunication team to troubleshoot T1 lines.
- Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.
- Resolved Windows and Internet Explorer issues on desktop and laptop.
- Identified and removed computer viruses and malware and provided major repairs in accordance with outside vendors.
- Performed wiring and daily maintenance of internal computer systems.
- Resolved Windows related issues, Internet Explorer issues and other PC software related issues.
- Monitored and troubleshot LAN
0-5 years of experience
Assessed and addressed customer issues with an astounding level of proficiency
- Provided technical support in troubleshooting and solving a vast array of concerns
- Recommended clients to appropriate vendors for hardware replacement and installment
- Supported and manually configured networks for a multiple systems within a company complex
- Assisted in maintaining hardware as well as manually accessing computers remotely and manually addressing issues.
- Practiced a multitude of Graphical user interface programs to assist in program changes
- Managed different systems of telnet to manually address and resolve a multitude of issues
0-5 years of experience
Loaded the Jukki with blank printed circuit-boards to be printed on with transitors, resistors.
- Imputed recipes & programs into the system and ran a compatibility test so that the computer would know what PCBs that were being created.
- Ran the Jukki and inspecting, analyzing, and troubleshooting the boards as they were made to make sure that they were correct and made to the client’s specifications.
- Cataloged the boards that were defected and faulty so to see if it can be repaired and put in production.
- Gathered all the components that were to be assembled on each pcbs and loaded them onto the computer system manually, and then told the computer to run a compatibility test once the sequence was done running then it was programmed to run the program and place them on the pcbs.
0-5 years of experience
Oversaw productivity and accountability for three stores chain wide
- Ensured customer satisfaction by providing technical support
- Worked with clients to analyze computing and network needs and implemented appropriate solutions
- Provided maintenance and development of bug fixes and patch sets for clients computers
0-5 years of experience
Fixed, repaired and replaced hardware to all kind of computers
- Filled ink toner cartridges of different kinds of printers
- Set up new Computer and installed software
- Provided services to many different kinds of companies and private
- Managed and maintained quality to ensured customer’s satisfaction
0-5 years of experience
Worked closely with Information and Technology staff with configuration and deployment of iPad’s and laptops to classrooms.
- Communicated with hardware and software vendors on the implementation of their products to the STEM schools.
- Troubleshoot technical issues for Sprouting STEM schools.
- Created training materials and presented the training of the Sprouting STEM School’s faculty on maintenance and usage of iPad’s and Windows computers.
- Created and managed Magnet programs database in order to keep track of inventory for the MSAP Grant supplied equipment for Sprouting STEM schools.
- Managed database of the department’s inventory.
- Investigated and complied solutions for problems that occur with the MSAP Grant.
- Updated and patched software applications
- Implemented and proctored Tech literacy exam for the Sprouting STEM schools.
- Managed, organized, and monitored summer professional development training for teacher and staff members of the Sprouting STEM Magnet Schools.
0-5 years of experience
Provided customer assistance on repair/updated accounts, resolving billing problems and assisting with technical support. Built custom PCs with latest generation technology.
- Installed and gave technical training/demonstrations on working with Windows XP, 7, Vista and accessing the Internet.
- Assessed customer needs and recommended appropriate products or solutions. Focused on providing time and money saving solutions for customers.
- Participated in sales campaign to retain members.
6-10 years of experience
Setup, tested and configured networks, desktops, laptops and printers.
- Coordinated hardware and software repair processes with outside vendors.
- Resolved technical issues for clients in person, on the phone and through e-mail.
- Performed diagnostic tests and repaired mal functioning hardware and software.
- Diagnosed, installed, configured and repaired Computers systems and software.
0-5 years of experience
[company name], located in New Bern, North Carolina is a 350 bed, full service facility housing both inpatient and outpatient services. In addition to medical/surgical areas, the medical center has dedicated units for heart care, critical care, intensive care, women’s care, pediatric care, orthopedic care, surgical care and cancer care.
- Responds to all user requests through help desk service tickets for 2200 employees in a timely manner. Includes support for Active Directory, 750 printers, 732 wireless/wired thin clients, 420 desktops, 180 laptops, mobile devices and multiple other devices.
- Support Lead for Domain Migration for 2200 users and 1200+ devices. Support Lead for Xcelera software upgrade project which included imaging devices, coordinating with Doctors, Vendors, and Analysts.
- Removes Maleware/Viruses, configures devices and troubleshoot/train users for remote access within Citrix.
- Install software for all departments, support computer hardware and provide training to users.
- Work with LAN/WAN network functionality, check for proper Vlan configuration/port speed and connectivity.
- Analized in the execution and completion of assigned hospital projects. Including imaging and installing 54 Dragon Dictation pcs, replacing 245 thin clients and 12 special mobile Dragon Dictation carts.
- Coordinate with other IT specialists and analysts to quickly resolve end users issues and concerns.
0-5 years of experience
Resolved computer hardware and software, printing, installation, word processing, email and operating systems
issues.
- Restored data, operating systems, files, documents and drivers.
- Set up and configured hardware and software on customer equipment.
- Resolved technical support inquiries from customers.
- Stocked items and located supplies for customers.
6-10 years of experience
Performed regular maintenance to ensure that users network operated correctly
- Upgraded users legacy operating systems to Windows 7, migrated user data
- Set up or repaired computer equipment and related devices
- Trained users to work with new computer hardware or software, such as printers, word-processing software, and email
- Assisted users with Windows updates and anti-virus updates and scan maintenance
- Performed anti-virus and malware removal
0-5 years of experience
Communicated with electronic producers and retailers in Asia and The USA
- Imported computers and other electronics into the Caribbean and South America
- Built website concepts for the University of the West Indies and other businesses.
- Trained end users on how to properly and efficiently use their product of choice
- Designed and implemented point of sale systems
- Implemented and maintained closed loop and open networks
6-10 years of experience
Maintain daily computer related tasks.
- Inspect and replace hardware.
- Support coworkers with technological needs.
- Led distribution of applications of district owned iOS devices.
- Inspected, repaired, and maintained surveillance cameras.
- Installed wireless access points within each classroom across five facilities.
- Address and quickly assist coworkers who present technological need via a ticket system.
0-5 years of experience
Diagnosed and troubleshoot UNIX and Windows processing problems and applied solutions to increase company efficiency
- Provided documentation on start-up, shut down and first level troubleshooting of processes to help
- Monitored network performance and provided network performance statistical reports for both real- time and historical measurements
- Ordered necessary supplies and parts to repair malfunctioning hardware.
- Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
- Set up and configured hardware and software on company equipment.
6-10 years of experience
Responsible for repair and maintenance of company desktops and laptops.
- Maintained inventory lists and purchased supplies, materials, and repair parts.
- Solved customers concerns, and troubleshot computer problems in an efficient and respectable manner.
- Built custom computer systems to best serve customers needs.
- Solved issues related to software corruption and ensure minimum data loss.
- Evaluated technical issues.
- Provided on the spot solutions to clients facing technical issues and difficulties.
- Repaired and custom built systems for Los Angeles and Long Beach Unified School District.
6-10 years of experience
Provide technical software, hardware and network problem resolution by performing question and problem diagnosis.
- Install and test new software.
- Ensure the anti-virus software is installed, properly configured, regularly updated and working properly on all P.C.
- Check new computer equipment and installing as expected.
- Mastered windows operating systems, Microsoft Office Suite, Programming in C++
0-5 years of experience
Perform troubleshooting and repairs on all computers, and peripheral systems or equipment, according to current desktop standard configuration guidelines and documented procedures.
- Perform daily review of assigned work orders in order to prioritize tasking. Document resolution and close completed work orders.
- Image, test, and install desktop/laptop computers for all new hire or temporary duty employees; this includes installing encryption tools and configuring wireless access as needed.
- Provide desktop technical assistance and System Administration and Network Operations duties as needed.
- Responsible for maintaining physical inventories and ensuring accuracy as directed.
- Participate in lifecycle replacement tasking and other technical improvement projects.
0-5 years of experience
Responsible for aiding lab users with computer operation and software features.
- Provided regular update to superiors on lab condition.
- Ensured that lab users are authorized for access.
- Took daily inventory of lab components
0-5 years of experience
Provides troubleshooting techniques in Windows based systems for employees
- Works with other companies including Ford Motor Company, Helion, and ADP to ensure desktop workstations and laptops are constantly working efficiently for employees
- Pieces together workstations for employees including personal computers, wiring, and furniture needed to perform work
- Helps in directing new employees into the right direction in order to successfully use required software and hardware needed in the day by day workplace
- Installs and Maintains Ford Integrated Diagnostic based systems in order for technicians to be able to read the computers built into Ford vehicles to successfully repair vehicles
- Constantly involved in new computer related projects that help benefit the company and excel new knowledge
0-5 years of experience
Resolved pc issues for nontechnical people.
- Designed and implemented small office network for new business.
- Resolved exchange server issue for local business.
- Maintained hardware and software for local radio station.
10+ years of experience
Designed and built custom PCs and home office networks
- Troubleshot, diagnosed, and repaired PC issues
- Set-up/configured and diagnosed/repaired wired and wireless networks in a SOHO environment
- Installed various Windows operating systems XP, 7, and 8
- Upgraded, installed, and configured memory
- Performed virus removal and file recovery
- Installed/configured and diagnosed/repaired system peripherals
0-5 years of experience
- Operated IT helpdesk using ticketing system to manage requests, resolved tickets remotely and in person
- Trained new hires in rapid troubleshooting, resulting in faster throughput and less customer downtime
- Built relationships and learned preferences of faculty and staff to maximize customer satisfaction
- Accepted additional position serving as TA for graduate courses and facilitating remote participation
6-10 years of experience
Installed ingenico hybrid PIN pad for use of (Electronic Point of Sale) system/s.
- For retail environments and petrol stations merchants to process both magnetic and chip card transactions with PIN
- Established a fast transaction allowing both chip and magnetic stripe cards to be authenticated on insertion.
- Secured PIN pad to meet highest security levels.
- Processed shield to protect the confidentiality of the cardholder’s (information) PIN.
- Provided maximum security and high processing speed for any card scheme, including debit, credit, e-purse and proprietary cards.
- Established communication support connection to the terminals, and cash registers, payment solutions, either in RS-232 or USB mode.
- Made sure cabling is simplified, a single cable for data transmission and power supply.
0-5 years of experience
- Worked as the primary (often sole) computer technician for the store.
- Controlled own time management and daily workload. Technical work was self-directed and independent. Entrusted with decision-making, with minimal supervision for exceptional cases.
- Diagnosed and repaired computer hardware and software problems, installed new systems, and conducted technical support consultations for customers.
0-5 years of experience
First line resolution for desktop users. Duties performed:
- Diagnosed and resolved hardware, software, and network problems
- Escalated problems to the appropriate support personnel
- Documented the creation and resolution of problems
- Applied application updates using SCCM
- Purchased necessary computers and supplies
- Performed ongoing lifecycle replacement
0-5 years of experience
Answered user inquiries regarding computer software or hardware operation to resolve problems.
- Installed and performed minor repairs to hardware, software, or equipment.
- Communicated with managers on implementing more efficient systems in daily operations.
- Experienced in negotiating with customers and to explaining details of lease contracts.
6-10 years of experience
Installed and configured local area data communications networks following organization
standards.
- Installed, operated and maintained network servers, routers, hubs, switches and other network
- Built, installed and repaired Windows computers with standardized applications, hardware and networking software, diagnosing and solving problems that develop in their operations.
- Assisted in the maintenance of standards and documentations.
- Installed, configured and operated 3D printers.
- Built, configured and performed routine maintenance on a variety of self-checkout machines.
- Installed, configured and setup Smart Boards.
- Installed special hardware and software on computers for the hearing and visually impaired.
- Installed security systems, cameras and security software on computers for remote access and viewing.
- Built, setup, installed audio and video systems for movies, intercoms and conferencing.
0-5 years of experience
Interact end-user’s workstation application problems such as OS, Microsoft Internet
Explorer, and other software products
- Install software remotely and on site, troubleshoot local and network printers
- Diagnose and repair desktop and laptop hardware issues
- Create accounts, accesses, and permissions for over 50 customers
- Reboot, configure and replace switches with Cisco
- Travel around the New Orleans metro area to repair computers for over 10 schools
0-5 years of experience
One of two Apple Certified Mac Technicians that troubleshoot and fix over 3,500 Mac computers in a 1 to 1 student computing environment.
- Configure, maintain, troubleshoot and repair technology equipment such as Windows desktop computers, MacBook Pros, MacBook’s, MacBook Airs, printers, IP telephones, and other associated peripherals.
- Configure and maintain our AST (Apple Service Toolkit) and DeployStudio servers.
- Install and configure Mac and Windows software applications used by the students and staff.
- Troubleshoot and/or resolve staff and student issues with technology equipment, network connectivity, and software applications.
- Help train and support staff and students on proper use of technology equipment and software applications.
0-5 years of experience
Coordinated data backup and recovery as well as for all hardware and software diagnostics
- Tested new firmware/software and deployed new PC’s
- Installed PC’s and Applications/Software/Firmware as well as upgrade Memory and peripherals for PC’s
- Supported user PC’s and applications (ex. Microsoft Office, Adobe, Quickbooks)
- Assisted with data integrity by backing data up using Symantec Ghost.
- Tested voltages on laptops and checking for swollen capacitors on desktops
0-5 years of experience
Troubleshoot, repair, install and maintain PC related hardware on the County’s
Network throughout all departments.
- Organize and prioritize requests for service.
- Tracks inventory by staff member and workstation and ensures this information
- Adheres to Brazoria County and Information Systems policies and procedures.
- Assists with special projects as needed.
- Maintained composure and patience in face of difficult customer situations.
0-5 years of experience
Responsible for bookkeeping, data entry, phones, and inventory
- Managed website updating and made sure office items were stocked
- Updated all filing, invoices, and quotes
- Managed all aspects of vendor relations, including collections and tax preparation
- Utilized Quicken, QuickBooks, and Word processing programs
0-5 years of experience
Created data links throughout gas plants by the use of fiber optic cables
- Created designs related to individual projects
- Upgraded network wiring within office buildings
- Provided reports and communicated to client personal as needed
6-10 years of experience
Telecommunication subcontracting for DSL, SDSL, IDSL, T1 and voice circuits’ installation.
- Hands-on experience in installing, configuring and troubleshooting a local and wide area network.
- Computer repair, ad/remove software, virus/adware and hardware upgrades including memory.
- Network design (peer to peer) using hardwire or wireless routers, firewalls, and switches. Set up network printers.
- Premise wiring for both Telco & Data Networks. Cat3 & Cat5E.
10+ years of experience
Building personal computers from verified compatible individual parts including over clocked systems.
- Troubleshooting of hardware/software problems over the phone and at bench.
- Installing and configuration of hardware/software including BIOS settings.
- Updating/upgrading systems including reformatting hard drives and system restoration.
- Well educated in Windows XP Professional, Windows 7 Ultimate, Windows 8.1 Pro, Windows 10 Pro, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook, Quicken and QuickBooks.
0-5 years of experience
Repaired software and hardware on client’s computers.
- Organized the queue of damaged computers that were brought in to the service desk.
- Worked with in-house software that aided in cleaning computer viruses.
- Experience working with the Windows Registry.
- Worked with MAC and PC computers.
- Transferred data from one HD to another.
- Periodically was stationed on the sales floor to offer computer advice to clients who were looking to purchase a computer and other devices.
6-10 years of experience
Provide at-home computer repair and supports services. The services have been virus removals, system
crash repairs or setting up home computer networks.
- Coordinate and provide in home and remote support to customers for IT related services.
- Install, maintain and repair computer hardware at customer’s request.
- Manage tasks to aid in the on-going support of customers utilizing technology.
- Analyze logs and trends to minimize technical issues.
- Evaluate hardware and software equipment to make purchase recommendations.
- Provide customers with timely resolutions of computer problems by providing answers.
0-5 years of experience
Setup, install and maintain Windows server 2008 R2 and 2012 systems
- Diagnose hardware and software issues
- Experience in dealing with clients face to face and providing understandable verbal communication relaying information of computer systems
- Detect and remove virus/spyware
- Setup and maintain Cisco routers, switches, wireless access points along with installing cabling
0-5 years of experience
Conduct extensive troubleshooting for EPA customers.
- Provide extensive Windows 7 troubleshooting and desktop support.
- Troubleshoot desktops, laptops, computer hardware, software, and peripherals.
- Resolve IT related issues via phone and desk side.
- Setup outlook, PST. Files, and backup information to be saved to the share drive, server and hard drive.
- Create, monitor and resolve Remedy tickets.
- Report and escalate any unsolved issues to the IT Manager/Director.
0-5 years of experience
Converse electronically and personally with computer end users experiencing system
performance issues in order to identify and document problem
- Provide on-site computer repair services to residential customers
- Diagnose software issues, install new updates or software, remove malicious programs
- Consult with customers regarding technical problems and technological needs
- Provide advice and training to users
0-5 years of experience
Break-fix and technical support for hardware and software on mobile devices,
Mac, and Windows PCs
- Provide triage support for End Users and their Devices
- Used Sccm and Casper to push software to End Users
- Assist with End User Data Entry and Data Security
- Use ServiceNow for research and troubleshooting.
- Creating, editing, and closing tickets in Clarify.
0-5 years of experience
Provide warranty work for Compaq, HP, Lenovo, Dell, Sony, Acer, by diagnosing technical issues
- Repair and replace defective laptop parts with new parts
- Create report for client with complete summary of diagnosis and repair completed on each unit
- Order parts required to repair laptop conflicts through company’s software
- Re-imaging operating systems on laptops
- Participating in weekly meetings, including providing new ideas and support to management
0-5 years of experience
- Designed simple program for people with disabilities to learn about and use computers.
- Installed video cameras connected to computers and monitored networks at six stores.
- Dealt with disassembling and reassembling computers in perfect order.
- Did troubleshoot and resolve any computer hardware or software issues.
- Checked manufacturers websites for necessary part as needed.
0-5 years of experience
Building and programming computers
- Focusing on priority tasks building customer online orders to specific specs
- Answered the phone at certain intervals to quickly assist customers on their product or troubleshoot an issue.
- Highest held production rate in the company. Most systems loaded and shipped out weekly
- Maintained own cables and computer racks working efficiently
- Multitasker gaining rythim quickly and producing most during fast paced work long hours.
Computer Technician Duties and Responsibilities
Computer technicians perform varied job duties based on the number of computer terminals and related equipment used by the hiring company. These core duties for this job, however, are usually the same despite those differing factors:
Set Up Hardware Computer technicians set up hardware and install all software and drivers needed to get it functioning properly. This includes computers and workstations as well as related equipment, such as printers, monitors, keyboards, routers, and any associated wires and cables.
Repair Equipment Computer technicians maintain and repair equipment such as PCs, credit card machines, and cash registers.
Maintain Security Computer technicians maintain security, privacy, and protection for all devices to prevent cyberattacks.
Upgrade Systems Computer technicians upgrade computer systems and perform regular software updates.
Troubleshoot Computer technicians troubleshoot system failures and bugs and solve these problems to keep systems functioning.
Remove Viruses Computer technicians remove malware, spyware, and viruses from computers.
Install Workstations Computer technicians set up and configure computer and laptop workstations. This includes setting up routers to provide internet access and running all wires and cables.
Computer Technician Skills and Qualifications
Computer technicians are tech-savvy professionals with excellent computer skills who keep business computers and related hardware functioning without errors. Employers look for computer technicians who have the following skills:
- Computer skills – computer technicians need strong computer skills to perform various hardware and software functions, upgrades, and installations
- Time management – computer technicians use time management skills to address computer problems quickly and efficiently
- Communication skills – computer technicians need excellent communication skills to actively listen to users describe their current computer problems and effectively troubleshoot these issues
- Problem-solving skills – computer technicians use problem-solving abilities to diagnose and repair computer problems of all types
- Physical fitness – because computer technicians lift and move heavy pieces of equipment, crawl and bend to install cables, and perform other potentially taxing actions, some degree of physical fitness is required for this job
- Attention to detail – computer technicians must maintain good attention to detail to diagnose computer issues, properly install computer hardware and software, and remove all viruses from computer systems
Computer Technician Education and Training
Education and training requirements for computer technicians vary by employer. Many employers require computer technicians to have a bachelor’s degree in an information technology field in addition to A+ certification. However, some employers accept candidates who have a high school diploma in addition to previous work experience in tech support or a computer-centric career field. Paid job training is provided to computer technicians. During training, computer technicians work closely with a supervisor or senior member of the tech staff to learn more about the computer systems and related hardware most commonly used by the hiring company. This training period varies by employer and may last for several weeks before computer technicians begin performing their job duties independently.
Computer Technician Salary and Outlook
Computer technicians earn a median hourly income of $15.49, according to PayScale. The Bureau of Labor Statistics (BLS) reports that computer support specialists earn a median annual salary of $52,810, or $25.39 hourly. BLS data shows that computer support specialists occupied more than 800,000 jobs in 2016. These jobs are expected to grow 11 percent by 2026, a rate faster than the national average. Computer support specialists and computer technicians have many of the same duties. Both provide technical assistance and support to computer networks for businesses and organizations. A majority of employers provide health insurance with dental and vision coverage to computer technicians. Other benefits commonly include retirement planning options, life insurance, paid vacation leave, paid holidays, and paid sick days. Some employers may also provide computer technicians with continuing education reimbursement.
Helpful Resources
Find career strategies, tips, techniques, and job guidance for computer technicians in these books and websites:
Association of Information Technology Professionals – advance in any IT career field with the resources and information at this website. Search AITP for upcoming networking events, training programs, and more career tools for computer technicians
Computer Technician RED-HOT Career Guide – learn how to ace an interview as a computer technician and impress potential employers with the questions and answers in this book
Consumer Technology Association – search through research resources, find upcoming industry events, and get news updates for all things related to IT at this website dedicated to computer tech
PC Technician’s Troubleshooting Pocket Reference – get tips and tricks for troubleshooting PC problems of all kinds with this easy-to-use pocket reference guide
Computer & Communications Industry Association – browse the library and read content about the computer industry, find news updates and upcoming events, and learn more about cybersecurity and other computer issues at the CCIA website
Troubleshooting: A Technician’s Guide – learn troubleshooting techniques for an array of computer problems in this guide written for computer technicians
Computer Hardware Cover Letter Examples
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Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
