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Airport Customer Service Agent Resume Samples
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0-5 years of experience
Assisted passengers and their bags from the front door to the terminal gate to onboard the aircraft, ready for an on-time take off. Assisted customers on the front /ticketing counter, gate area or baggage service office, boarding, deplaning and dispatching flights on-time.
- Achieved the highest percentage of on time departure as an airport customer service agent
- Created a procedure at the check in counter for passengers to review their final destination and improved company accuracy of properly tagging bags
- Appointed by Station Manager to perform inventory for supplies at ticket counter and to maintain all ticket counter equipment
- Became the lead “go to” person based on knowledge of policies and procedures, and how to operate airport equipment at the ticket counter and gate area
- Implemented a time saving procedure which increased customer satisfaction by reducing the wait time at check-in and increased our on time departures percentage
- Selected by Midway Airlines for Station Supervisor role due to exceptional service and knowledge of airline operation and procedures.
10+ years of experience
Supervised team of 20 call center employees. Increased call center employee reservation sales revenues by 32%. Managed call center operations.
- Provided feedback and guidance to appropriate company leaders based on information gathered from such surveys and audits.
- Provided interpersonal skills, Counseled/ motivated team and addressing their concerns.
- Solid understanding of airport domestic and international policies and procedures.
- Multiple years of airline experience in an airport environment.
0-5 years of experience
Received four “above and beyond” awards (a reward incentive for providing superior customer service) from two supervisors and co-workers
- Excelled in a challenging, time-constrained environment:
- Responsible for meeting inbound flights, assisting passengers with connecting flights, checking-in passengers, and boarding outbound flights
- Volunteered and contributed to communication focus groups to improve communication between managers, supervisors, and front-line employees
- Transported bags/parcels to aircraft, loaded aircraft, and re-routed misconnect baggage
- Designated as back-up for Supervisor duties
0-5 years of experience
- Assisted in navigation of cargo loaders.
- Coordinated and organized movement of aircraft in ramp area.
- Primary point of contact for passengers who required reservation assistance.
- Helped company establish an excellent record of customer service and assisted in maintaining
6-10 years of experience
Serve in management and specialty capacities, including Agent In Charge, Ground Security Coordinator, Training Mentor, Station Auditor, and Environmental Coordinator
- Provide excellent customer service, while ensuring proper corporate and governmental policies and documentation
- Manage training of new hires and mentoring of existing staff on ticketing code, boarding and deplaning strategies along with the requirements, and assisting in complicated and VIP ticketing issues and maintain records of successful completion
- Successfully navigate multiple airline computer systems to fulfill partner agreements
- Coordinate with management developing programs and training initiatives to improve operations
0-5 years of experience
Ticket counter sales and customer service along with problem solving any passenger issues.
- Essential time management a must for working at the gates for inbound and outbound flights.
- Proficient in Delta SNAP and Delta Term computer programs.
- Understand and adhere to all Delta, FAA and DOT compliance requirements.
6-10 years of experience
Processed passengers traveling within the United States and international destinations.
- Provided ticket sales and quote published fares.
- Cross utilized computer systems for code share and contract airlines.
- Insured that travel documents are in compliance.
- Complied with safety guidelines and procedures mandated by the Federal Aviation Administration and Department of Transportation.
- Provided information for passengers concerning reservation data and airport updates.
0-5 years of experience
Providing superior customer service by creating customer reservations and ticketing passengers,
- Proactively greeting customers when boarding and when deplaning passengers,
- Creating alternatives for the delivery of delayed baggage for incoming passengers.
- 2006 Chairman’s Club Award Recipient – the highest employee honor for Delta Air Lines employees.
10+ years of experience
Accountable for assisting internal and external customers in a fast-paced airport environment and responsible for a variety of tasks at the airport involving customer contact/support operational duties, presenting information, reservations and ticketing services to customers at ticket counters, and gate areas
- Responsible for providing excellent customer service
- Identified, researched, and resolved customer issues using the computer system
- Greeted and process passengers reviewing customer documentation
- Followed and enforce security , ensuring the safety and integrity of customer
0-5 years of experience
Use a variety of resources to generate reports for senior management
- Created multiple databases greatly reducing the amount of duplicated work
- Developed and maintain excellent working relationships with employees in all business levels
- Headed numerous projects meeting tight deadlines
- HOPE Grant Scholar Recipient; Dean’s List
- Beta Gamma Sigma Honors Society Member
- Association of Information Technology Professionals
- Intramural football, softball, soccer, and basketball
10+ years of experience
- Provided front line supervision to 25+ reservation sales representatives and customer service personnel.
- Supported employees in maximizing revenue; assessed employees through customer call backs, monitored calls and performed quality assurance. Utilized statistical data and customer comments to coach, counsel, motivate and mentor employees; ensured goals, targets and measurements were achieved; handled customer complaints on a management level; identified trends and training needs; prepared and presented evaluations; handled special projects;
- Assisted customers with quoting fares and schedules, booked international and domestic reservations, issue boarding passes and airline tickets; handled reservation changes and ticket reissues.
- Assisted in airport operations and ensured flights departed on a timely schedule.
0-5 years of experience
Served as a Ticket Agent at Delta’s main terminal.
- Effectively made sure that all passengers were well taken care of with any ticketing needs or requests.
- Created flight reservations.
- Successfully solved a variety of ticketing issues for passengers who needed extra assistance.
- Checked in passengers and their luggage for flights leaving on that day.
- Completed ticketing transactions in an effective and timely manner.
0-5 years of experience
Provided customer assistance in helping passengers with flights information and reservations.
- Checked passengers and their luggage on their respective flights.
- As primary gate agent, helped with final checking and boarding of passengers.
- Ensured on time departure by providing flight crew with passenger listing and flight history information in a timely fashion.
0-5 years of experience
Implemented current strategy used to effectively circulate labor in bag-rooms.
- Supervised small group of coworkers to ensure timely disbursement of baggage.
- Ensure baggage and equipment is properly stored, tracked and counted.
- Opening, Dating, copying and circulating daily notices.
- Setting up email groups and outlining upcoming meeting.
- Ensure proper customer service training to each eligible employee.
0-5 years of experience
Assisted in booking flights.
- Boarding and deplaning air-crafts.
- Participated in conflict resolution and customer service.
- Worked many hours overtime when needed to assist with cancellations and delays.
- Provided an elevated customer experience to generate a loyal clientele.
- Service from the Heart Ambassador: Went to specific additional training in order to train/teach other [company name] employees in customer service
6-10 years of experience
Enhance the travel experience of a hugely diverse clientele by providing superior and attentive customer service.
- Utilize effective teamwork and interpersonal skills to safely achieve company goals and major objectives.
- Safely operate relevant ground support equipment for the timely servicing of all aircrafts.
- Knowledgeable with RTSM system to maximize efficiency within ramp operations.
0-5 years of experience
Facility to cordially provide prompt service to customers.
- Iron willpower, which proves a boon while handling stressful situation during daily transaction.
- Extensive knowledge of airport procedures including: flight management, ticketing, and reservation procedures.
- Enthusiasm for the job accompanied by determination, dedication, devotion and discipline.
- Profound capability to adapt with the fast paced airport environment.
- Responding to the customer inquiries at the airport.
0-5 years of experience
Checking and printing tickets verifying documents and securing luggage to be boarded onto aircraft.
- Patiently and diligently assisting passengers in a boarding process on to the aircraft, continuous tracking all ticketed passengers and proper filing off appropriate paperwork.
- Internal Customer Service.
- Tracking and loading of all inbound and outbound luggage.
- Efficient and prompt transport to and from aircraft and cargo areas.
6-10 years of experience
Provide superior customer service
- Maintain and troubleshoot proprietary applications on mobile devices in Windows Mobile (Version 6.1)
- Cleveland station “Super-user” responsible for training of Delta employees in Single Network Application (SNAPP) program
- Assist with customer ticketing
- Assist with customer gate boarding
- File customer claims for delayed and or damaged baggage claims
0-5 years of experience
Assist passengers with ticketing and handling luggage
- Provide aid to passengers requiring special assistance including unaccompanied minors
- Prepare pre-departure and post departure reports for Delta Counter Control
- Coordinate passenger boarding utilizing airport’s public address system
- Arrange safe and timely transportation for passengers between Delta terminals via shuttle bus services
- Greet passengers on arriving flights from various destinations
0-5 years of experience
- Provide passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage, assigning seats and facilitating the boarding process for each flight.
- Sell tickets, process ticket changes, create and book reservations.
- As directed, implement standard procedures during overbooked, irregular flights and denied boarding situations. (e.g. re-accommodate passengers by booking alternative flights and provide travel vouchers)
- Ensures FAA, company, and airport regulations are followed and enforce safety/security measures at all security sensitive locations at the airport.
0-5 years of experience
Issued paper tickets to customers
- Provided excellent customer service to face to face customers.
- Assisted in checking in customers in for flights at the airport.
- Assisted with arriving international flights in customs and immigration.
- Worked with mishandled baggage claims.
0-5 years of experience
Specialty (Point)-Displayed clear and precise Communication to Baggage Control Tower, Performance leaders and Drivers. Utilized problem-solving and critical thinking skills, and correctly defined and processed baggage handling procedures. Frequently used RTSM.
- Dispatcher-used critical thinking, utilize my problem-solving skills, display clear and precise communication skills to Baggage Control Tower, Drivers and Performance Leaders.
- Driver-receive and execute task work assignments, make sound decisions under pressure, practice time management and frequently used RTSM
- Ramp Operations-used computer program DL TERM and meeting deadlines for ON Time Departure of the aircrafts.
- Cargo agent- frequently used computer program WebVision & DL Term.
- Transport baggage, mail and cargo to and from aircraft
- Operating ground support equipment such as tugs, conveyors belts and tow tractors
- Work in a teamwork environment to sure passengers’ baggage arrives safely
- Practice safety-conscious behaviors in all policies and procedures
- Displayed communication and customer service skills
0-5 years of experience
Computes charges and fees and receives money from the public which involves making computer entries
- Manage the money and counters
- Maintains accurate records of fees collected and issue receipts
- Makes rounds of buildings, parking lots, and grounds
- Checks into and reports all unusual activity in the area and contacts administrative staff or police department in case of emergency
- Checks and secures doors and gates
- Checks for and reports fires and turn on security lights
- Also other assignments as assigned.
0-5 years of experience
- Guide arriving and departing aircraft, jet ways, kitchen trucks or baggage inside the aircraft body to assure loads are balanced and secure.
- Loaded and unloaded baggage and freight materials servicing 6 to 8 airplanes per shift.
- Stored, removed, loaded, and unloaded all types of materials that cannot be handled by material handling devices.
- Moved material from assembly area to aircraft and prepare for shipping.
- Pulled material from cart and place on conveyor belt.
- Issued tickets, tags, luggage and determining proper fare and routing to assure passengers travel plans are efficient and correct.
- Maintained custody of cash and credit receipts.
0-5 years of experience
Load and unload baggage, cargo and company property from aircraft.
- Operate various types of ground equipment including tugs, ground power units (GPU), environmental units (heaters/air conditioners), portable lavs and de-icer units.
- Groom the interior of the aircraft including the servicing of lavatories.
- Direct aircraft movement to/from proper parking locations.
- Assist other customer service agents.
- Make flight reservations using airlines computer system.
- Issue airline tickets and boarding passes.
- Assist distressed passengers.
- Coordinate and assist flight crew members to ensure a safe and reliable operation.
0-5 years of experience
International / domestic gate agent and arrivals team
- Responsible for the international and domestic inbound / outbound ground procedures
- Accountable for international documentation
- Worked side-by-side with United States Customs
- Assisted with satisfied and dissatisfied customers
0-5 years of experience
- Supervising and scheduling agents at airport work areas
- Resolving any issues passengers or crew members may have
- Providing work direction and leadership to Customer Service work group
- Assist passengers with special needs and unaccompanied minors
- Assisting passengers with directions and airline documents
- Attending meetings to discuss daily activities and ways to improve daily operations with management leaders
0-5 years of experience
- Coordinating as a liaison between multiple departments via e-mail and phone to ensure station goal of daily flights are dispatched on time.
- Writing detailed analysis reports and briefing supervisors of daily station operation.
- Ensuring staff as well as passengers adhere and are in compliance to Federal Aviation and Air traffic safety regulations as well as [company name] policy and procedure.
- Handling passenger’s inquiries and diffusing complaints in a proficient and courteous manner.
- Guiding passengers through the ticketing and reservation process.
- Responsible for Checking in customers and rebooking flights simultaneously under time deadline.
- Profound ability to remain tactful and organized in stressful situations.
- Exceptional knowledge and ability to deal with the public and people from various backgrounds.
6-10 years of experience
- Non-public areas: Cargo and ramp operations
- Directed ground movement of aircraft movement into gated area
- Public contact areas: Ticket counter, gates and baggage service areas
- Ground Security Coordinator
0-5 years of experience
Checked in customers for daily flights
- Input customer and baggage information into system database
- Assisted unaccompanied minors with check-in and boarding
- Aided passengers who had missing luggage/items
- Tallied luggage for their respective flights
0-5 years of experience
- Load and unload baggage, cargo and mail
- Drive and operate ground equipment, including tugs and belt loaders
- Marshall aircraft to and from gates
0-5 years of experience
- [company name] focusing on ticketing passengers at airport.
- Check-in passengers and bags for outbound flights.
- Loaded and unloaded passengers as a gate agent.
- Responsible for weight and balance as an operations agent.
- Responsible for balancing agent funds daily.
0-5 years of experience
- Assist passengers at the Ticket Counter with customer service/ticketing issues
- Board passengers when working gates. Assist with any passenger needs/request/concerns concerning flight.
- Take claims in the Baggage Service office. Set bags up for delivery and sincerely apologize to the passengers for the delay in receiving their luggage.
6-10 years of experience
- Handle customer inquiries
- Resolve complaints
- Operate large equipment
0-5 years of experience
- Customer Service representative
- Operations of flight
- Bag room Operations
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Airport Customer Service Agent
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
