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Customer Support Representative Resume Samples
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0-5 years of experience
Maintained an average customer approval rating of 90% or higher for four consecutive years
- Prepared special reports on compromised account patterns, gathered and summarized data
- In direct communication for educating, training and building relationships at all levels
- Consistently met or exceeded metrics based demands in a timely manner
- Capable of always delivering professional customer service despite uncontrollable situations
- Delivered one-on-one (or group) training to new team members on system tools, policies and procedures
6-10 years of experience
Managed the goals and activities of two fellow CSR’s in serving more than 100 legal clients and handling more than 180 projects per month.
- Managed and trained two veteran Customer Support Representatives in effectively serving the OC legal client base for their electronic and paper-based document productions.
- Consulted clients on legal document production best practices specifically concerning scanning, electronic data conversion, and records management.
- Coordinated 180 individual client orders per month and delegated the completion and deliver of those orders in an effort to maintain the highest customer satisfaction.
- Handled implementing “Employee Engagement” management principles that led increased CSR employee satisfaction.
0-5 years of experience
Exceeded individual performance metrics and ensured personal call quality met department goals.
- Assisted in revenue growth for the Total Loss Program.
- Intercepted complaints and provided solutions to ensure member satisfaction and retention.
- Developed business cards to increase revenue through use of referral website.
- Selected to join The Office Environment Committee for discussions on making [company name] a better work
0-5 years of experience
Resolved customers tax questions through email at a rate of 25 per hour which is 50% higher than average
- Contributed to the most successful tax season in company history with growth in the company of more than 30%
- Worked with a team to complete special projects such as resolving fraudulent charge issues and customer reimbursement
- Advised the IT department of ways to improve the company website to bring in and retain clients
- Developed the ability to read, understand and teach others about IRS forms to help with personal and small business taxes
0-5 years of experience
- Improved customer experience and relations through the emphasis of human value and safety
- Facilitated and resolved residential and commercial customer billing and account issues for over 6 million Business Partners
- Taught Business Partners about electrical energy conservation, electrical supply and distribution technology methods, and State Program opportunities
- Coordinated and developed electrical outage reports and updates with our Regional Dispatch Offices, 911 Dispatch Centers, and Safety Forces in 6 states
- Assisted in Hurricane Sandy restoration efforts of 1.3 million electrical outages and 850,00 calls received
- Met and exceeded company performance standards
0-5 years of experience
Provided an average of 50 daily pre, post adoption support to users
- Escalated technical issues to appropriate departments
- Administered technical support to domestic and international users
- Recommended best practice solutions in user procedures and supervised users to correct software/GPS errors
- Recorded and tracked specific user software issues
0-5 years of experience
Provided product sales, service sales, problem resolution, and technical support in a call center environment.
- Responded to customer requests for purchases, information, and account maintenance.
- Listened to customer explanation of need and offered applicable products or services.
- Researched options for problem resolution and provided solutions.
- Communicated daily with team members in billing, retention, and technical support in order to expedite resolution of customer concerns and/or complete purchase of services.
- Consistently met performance and quality benchmarks in professionalism, establishing rapport, problem resolution, and voice tone.
- Completed voluntary training sessions to learn how to increase and enhance customer satisfaction.
0-5 years of experience
Provided day-to-day customer support on C2C applications using various troubleshooting methods such as querying SQL tables and verifying data within the application
- Tested problems and glitches that arise and determine root cause; if needed, write up technical
- Served as a Business Analyst to clients by determining requirements and communicating with HAL
- Delivered training on HAL specific software for clients in person, via phone, and e-mail
- Backup and updated customer databases in a SQL environment
- Maintained customer network printers and RF scanners
0-5 years of experience
Handled, coordinated, addressed and resolved customer issues and all needs of their assigned accounts
- Entered material loads into database system and scheduled appointments
- Answered busy phones and took messages when needed
- Provided excellent customer service at all times to both external/internal customers
- Helped update times for the local fleet as necessary
- Backed up support for operations and dispatched as needed
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Customer Support Representative
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
