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0-5 years of experience
Provided comprehensive technical support and guidance to university faculty and staff
- Tracked, documented, and resolved technical issues in a timely manner
- Performed all manner of hardware and software configurations, repairs, and upgrades
- Leveraged vendor support for computer applications and hardware
0-5 years of experience
- Supported customers with PC and Laptop support ranging from Antivirus removal and basic diagnostics to Hardware replacement and implementation.
- Supported numerous local business with support of their network and desktop infrastructure. Creating and managing their user and email accounts.
- Helped to complete server and network implementation projects including domain migration, network printer setup, PC upgrades and user profile migration.
- Researched and implemented cloud hosted antivirus and antimalware systems such as BitDefender to deploy to all PCs in the organization.
0-5 years of experience
Federal Work Study
- Upgraded more than a hundred computers from Windows XP to Windows 7.
- Helped relocate campus and assisted with setting up networks.
- Installed/reinstalled new images as directed by Systems Support Technician.
- Assisted all instructors and staff with hardware/software problems or questions.
- Installed and configured printers/drivers for entire campus network.
- Performed sweeps on work stations and removed any or all virus/spyware detected.
0-5 years of experience
- Provided on-site and remote assistance, including software installation, system configurations, and deployment.
- Troubleshot networks and networked devices.
- Installed, configured, and supported hardware including desktop and laptop computers, printers, scanners, and cell phones. Rendered end-user support for software applications.
- Performed maintenance tasks in Active Directory and other user management systems.
6-10 years of experience
Provided Tier II and III technical support to a 300 plus end-user environment as a fully engaged member of the Help Desk/Technical Support call center team for the Medical Affairs Department at [company name] Healthcare.
- Developed and implemented various databases via Oracle 9i and MS Access for the purpose of hardware and incident accountability, accomplishments and report dissemination.
- Facilitated the deployment and access grant process for security cards, various database applications, and network systems.
- Also addressed and resolved technical support discrepancies via phone support, remote access, and customer visits as well as frequent travel throughout the Mid-Atlantic region to perform hardware, patch management, audio/visual and network cable installations, configurations, maintenance and troubleshooting to all organization IT asset components.
- Maintained the help desk ticket tracking and accountability system by way of BMC Remedy (Incident Management) while ensuring asset management accountability via BMC Remedy Asset Management module.
0-5 years of experience
Assisted analog customers with issues such as connectivity, email preferences, set-up DUN, configured TCP/IP stack and modem properties; led customers through new account installation.
- Supported ADSL customers with connection problems; developed knowledge of all DSL aspects from install to connecting.
- Used various internet tools including OSI, routers, IP addressing, Trace Routes and Pinging.
- Trained new employees and maintained customer service.
0-5 years of experience
Deliver first-class service for organization through product-analysis, trouble-shooting, and reporting. Manage and maintain all workstation and networking software to include email, VPN, and Office 365. Main point of contact for all computer systems and maintenance of technology to ensure smooth workflow, reduce down-time, and streamline operations.
- Integrate tracking and monitoring system to support computer functions and provide detailed reports on performance. This high level of detail promotes productivity and longevity of equipment.
- Manage end user account, permissions, access rights, and storage allocations within Active Directory.
- Improve, troubleshoot, and implement network peripheral devices, network hardware products, and employee hardware.
0-5 years of experience
- Coordinated cross-departmental services to ensure flawless customer
- Delivered swift troubleshooting in-person, over email, and on the phone
- Assisted in training 4 new employees in the proper operation of equipment and all office tasks
0-5 years of experience
- Maintained and managed the network
- Performed diagnostics and troubleshooting of systems
- Managed an inventory count of supplies and vehicles
- Acquired photos of vehicles and uploaded them to the company website
- Provided computer help desk support
0-5 years of experience
- Maintained and organized cases created by the technical support team
- Diagnosed issues based on information gathered by value added resellers
- Performed troubleshooting steps for VPN tunnels, virtual LAN services, and basic fiber solutions
- Created reports in Salesforce for trend data gathering
0-5 years of experience
- Administration of software and hardware, providing IT support to over 1500 end users located globally.
- Demonstrate outstanding customer support skills; excellent communication skills, proactive/pragmatic in approach and work in accordance with the firm’s processes and procedures, using communications such as personal interaction, email, remote sessions, telephone and instant messaging to resolve tier 2/3 technical issues.
- Point of expertise for tier 1/2/3 technical issues, and various commercial off the shelf software including Microsoft applications and peripherals.
- Provided input and insight during the hiring process of contract support staff.
- Provided ongoing training to support staff. Create mini-manuals for non IT staff to resolve reoccurring, basic issues.
- Administered Active Directory, Exchange, Office 365 and SCCM to configure user and device accounts, maintaining group policies and network integrity.
- Investigated, resolved or escalated malware and viral infections and intrusions; insure that local devices have up to date virus/malware protection enabled. Trained end users on the necessity and methods of safe computing.
0-5 years of experience
Computer Support /Migration/Installations/Support
- Backed up legacy Windows XP devices capturing user’s data and personal settings.
- Install Windows 7 devices, installed printers, scanners, and configured accommodating applications.
- Restored end user’s personal data, setup outlook email and synced iPhone with outlook email accounts
- Provided postmortem support day after migration; solving issues arising from upgrade
6-10 years of experience
- Supported WAN/LAN environment, servers, and assisting with end-user support.
- Installed networking hardware and software, and manage the daily administrative activities associated with the Internet, Intranet, local area network, and wide area network connectivity.
- Meet and exceeded job performance during evaluation.
6-10 years of experience
Provides administrative support to senior management of [company name] with demonstrated ability to improvise, improve procedures and meet demanding deadlines; coordinate and manage multiple priorities and projects
- Schedules and greets clients; answers telephones; purchases supplies; and performs data entry, billing, credit / collections, customer service, and data processing
- Meets with more than 350 clients annually to provide information aiming for growth of business and advises financial statistics; utilizes client survey data to identify areas for improvement
- Authors user manuals for internal and external clients to provide easier system navigation
- Orchestrates more than 20 soft business openings per year, providing on-site client and client-staff training
- Manages direct vendor relations; able to generate and maintain equipment tracking records
- Handles direct business relations and distribution of company literature to stimulate client interest and sales leads
- Receives 24-hour technical calls regarding equipment and programming, responds in a timely manner to provide successful solutions
- Facilitates setup and maintenance of point of sale equipment (POS) including; building, programming and implementation
- Delivers installation and repair services: Touch-screen monitors, servers, hubs, switches, firewalls, wireless routers, multi-terminal communications, all-in-one terminals, printers, bluetooth technology, and UPS battery backups
0-5 years of experience
Take down Pcs running windows XP that don’t support the new image running windows 7 for the trading floors.
- Deploy windows 7 image for Pcs support it.
- Install new Zotac mini Pcs running Ubuntu with dual and quad display for the trading floors.
- Install / Fix Seat Stand for dual, quad display.
- Deployment 40 inches monitor quad display to replace 19 inches monitor for the traders.
- Break / Fix Pcs, laptops, deployment new images for summer interns programs.
- Install Cisco phones and expansion modules.
- Deployment IPC Turret.
0-5 years of experience
- Supported, monitored, tested and troubleshot hardware and software problems pertaining to computer workstations on the Local Area Network (LAN).
- Recommends and schedules repairs along with system upgrades.
- Provides end user support for all LAN-based applications.
- Software includes Windows 7, Mac OSX 10.7 – 10.9, Citrix, Remote Desktop Protocol, Microsoft Office 2007 – 2013 packages, Active Directory, CentOS Linux, Server 2008.
0-5 years of experience
- Diagnosed and resolved software and hardware issues for doctors, medical school staff, and students
- Managed an average of 15-20 resolved tickets per day using Remedy ticketing system, along with walk-up technical support
- Troubleshot issues across a range of software applications and operating systems including Mac OS X, Windows 7, Windows 8.1, Windows 10
- Installed and configured new IT equipment
- Resolved incidents with printers, copiers and scanners
- Administered Air Watch MDM platform to help ensure that security compliance policies are enforced on all School of Medicine devices
- Enforced HIPAA compliance on School of Medicine devices by generating weekly reports using IBM BigFix, reports would list devices that did not meet security policies so IT department could resolve those incidents
- Maintained excellent verbal communication skills to communicate effectively with technical and non-technical colleagues at all levels in the School of Medicine
- Escalated incidents to other support teams where necessary
0-5 years of experience
- Quickly and efficiently handled customer inquiries, complaints and requests on a daily basis
- Aptly communicated technical terms to nontechnical clients
- Managed high-volume customer calls and video conferences
- Assisted setting up, operating audio and video tools for conference participants
- Resolved Cisco Webex, meeting room connection and callback issues
- Troubleshot 90% of the problems with videoconferencing equipment to resolve the technical issues on sight and immediately
- Collaborated with GMU’s IT support technicians to manage all audio and video technology equipment
- Provided support for the video conferencing team’s centralized conference rooms
- Communicated and reported product defects and technical issues to the CVT team
0-5 years of experience
- Supported 300 + users at [company name] Federal Services site in Rosslyn
- Break fix of Dell and Lenovo Laptops
- Replaced Keyboards, Motherboards, screens, and various parts
- Monitored print server onsite that consisted of 5 Ricoh MFD’s
- Tracked and managed tickets in Remedy
- Monitoring of Network switches and wireless network onsite
- Kept track of inventory /supplies for IT equipment onsite
0-5 years of experience
- Implements individual support plan and provides one on one support to client
- Assists clients with retaining and improving behavioral self-help, socialization and adaptive skills which are necessary to function successfully in and out of the home
- Uses home and community environments as a learning experience and opportunity in order to illustrate and model alternative ways for the clients to behave
- Assists the clients with maintaining self-sufficiency and impulse control, improving the client’s positive self-expression and interpersonal communication
- Works on improving the child’s ability to function and cooperate in the home and community
- Reverses negative behaviors and attitudes, and fosters stabilization and structure
0-5 years of experience
- Answered support calls from clients and created support tickets
- Scheduled daily tasks and worked with clients to solve their issues
- Went on site when necessary to fix hardware failures
0-5 years of experience
- Provide the support in the installation and maintenance of a converged network. This includes ICC corporate and all business divisions
- Provide IT support for the needs of our team to help achieve strategic goals
- On boarding/off boarding employees by creating/removing accounts across multiple platforms (Office 365, AD and Epicor) and perform system administrative duties as necessary
- Use help desk ticket system for technical issue response and IT metrics
- Manage VoIP phones with EVOLVE IP cloud services administrator portal
0-5 years of experience
- Customer facing role working phones and a ticketing system to provide support for customers requiring both direct systems operations work and configuration management support using chef cookbooks.
- Work together in a highly specialized team to develop solutions for customers seeking to leverage DevOps philosophies and configuration management practices to best utilize cloud and hybrid hosting infrastructures.
- Able to effectively communicate highly technical concepts to customers and colleagues with low technical experience, often complimented and encouraged on my ability to “translate” technical details.
- Strong customer interaction and team communication skills.
- Independently sought out project management training to better understand how to participate in product development life cycles.
- Experience building and maintaining customer infrastructures using Amazon Web Services.
0-5 years of experience
My current duties at [company name] as a Desktop Technician is installing, maintaining and upgrading workstations, printers and software as required.
- Understanding/creating all new users accounts in active directory.
- Assist clients in solving their computer related and networking problems and provides basic training for the customers.
- Provide direct support to DHS users resolving all computer hardware, software issues including LAN connectivity, network printer, and ports.
- Move computer equipment, printers and workstations from one location to another when a department moves, includes de-installation in present location, and re-installation in new location.
- Provide VTC support to conference rooms and keep all equipment in working states
- Ensured property management is completed and properly tracked through Form 560-3 Property Transfer Receipt Documentation for all equipment. Which included shipping, receiving, end-user delivery, database management and transportation
- Plan and control inventory and coordinate Property turn-in
- Maintain Documentation of software/hardware and purchases
0-5 years of experience
- Provide troubleshooting assistance and ticket resolution for personal computer users. Support computer users with installation of basic hardware/software and networking components to meet personal computer needs.
- Diagnose and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
- Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.
- Use of Remedy ticketing system on a daily basis for tracking and scheduling customer’s needs.
- Use of NetIQ to add new computers and laptops to company domain.
0-5 years of experience
Helpdesk ticket resolution for 40+ divisions
- Perform quarterly division visits, providing on-site training as needed
- Perform chart audits and provide physical chart/medical records as requested
- Provide after-hours on call support ensuring client needs are met
- Review Open Encounter reports, Patient/Caregiver Match reports, profile updates
- Maintain Demographic Caregiver inbox, group fax and refill requests
0-5 years of experience
Repaired technology hardware
- Experience with imaging/ghosting
- Prepared devices for summer and winter school programs
- Coordinated with multiple departments to accomplish tasks
0-5 years of experience
- Maintained internal IT infrastructure for maximum availability and performance.
- Provided customer support to email encryption service clients through Zendesk.
- Administered WordPress website in regards to content, plugins, and updates.
- Participated in projects such as security audits, and racking and stacking data center equipment.
0-5 years of experience
- Performed maintenance and troubleshooting for all PC network hardware and software
- Performed system administration for Domain, Exchange, and SAP Servers
- Provided technical support for all local and remote users
0-5 years of experience
Support Technician at National Seating and Mobility (through Provisions Group)
- Provided Remote Support for over 100 locations nationwide
- Imaged PCs using Microsoft Deployment Toolkit
- Shipped PCs and Equipment to off-site locations
- Provided Technical support for office and warehouse staff
- Setup Multi-Function Printers and Copiers
- Installed and maintained a Thin-Client Environment
- Performed troubleshooting for Work At Home and Office users
- Remote support using Citrix and Cisco VPN
- Support included troubleshooting network and connectivity issues for Wyse Thin-Clients
6-10 years of experience
Receive inbound customer service calls and exhibit exceptional customer service
- Research and analyze data issues for customer wireless telephone plans and bills
- Perform Tier 1 troubleshooting for data, voice and equipment issues
- Utilize Access Database to modify and customize wireless equipment
0-5 years of experience
Desktop Support
- Performed network administration functions, set up network user accounts/permissions, reset passwords, and administered group policies
- Effective problem solving skills
- Manage ticketing system
- Reimage Workstation
- User Date transfer
- Manage Users and Computers in Active Directory
0-5 years of experience
- Responsible for a team of Region technician’s, providing them support and assistance if needed.
- Multiple UPS battery testing for e-VID equipment applying 100% error free elections.
- Supported e-VID voting systems based of windows 7 POS, Windows XP.
- Supervisor of elections call center support staff for field technician on Election Day.
- Maintained and serviced Runbeck Ballot on demand Printers used on early voting.
- Troubleshoot network, Wi-Fi and Connectivity issues.
- Updated drivers and patches on MI-Fi cards, and laptops
- Organized warehouse of voting equipment prior and after voting day.
- Followed all election laws, regulations and policies.
0-5 years of experience
- Responds to user questions and inquiries via telephone, email, web and other communication methods.
- Enters, assigns and tracks service requests in the online work order system. Refers service issues to IT management.
- Provides technical support and solves the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software.
- Provides professional, courteous, prompt and accurate support and solutions to users.
- Communicates, analyzes and troubleshoots routine user problems and provides proper solutions or remedies.
- Properly documents problem ticket into online Help Desk System
0-5 years of experience
- Working for Hewlett Packard at Ericsson as Walk in Helpdesk support center dealing with Laptop, Desktop and Printers Issues in all capability of Hardware, Software and Virus issues.
- Worked also with Macintosh Models for OS 10.
- Maintained systems updates by Citrix ware.
- Rebuilding and upgrading systems for damaged units.
0-5 years of experience
- Assemble/disassemble all [company name] Customer Computers/Think pads (laptops) for year 2000 upgrade.
- Pull down an image calls PDQI from the Network to configure their old Platform.
- Setup/add network Protocols Windows XP/2000/ 98/95/NT 4.0: TCP/IP, NetBEUI, and Microsoft Clients Network
- Also use [company name] Standard Software Installer (ISSI) for quick upgrade.
0-5 years of experience
- Tier One Help Desk Technician. I assist customers with their IT issues as well as their VoIP issues
- Active Directory Management
- Providing 1st/2nd line support to users.
- Troubleshooting PC’s, laptops, printers, routers, switches and mobile devices.
- Diagnosis of desktop, application, networking and infrastructure issues.
- Virtual Machines with VMWare/Hyper-V
- Enterprise and Small to Mid Size Business Hardware Installation
0-5 years of experience
- Responsible for assisting Schoolnet’s customers through inbound voice, chat and email interactions. During these inbound interactions, Technical Support agents answer questions, troubleshoot technical issues, and provide resolution while offering exceptional customer service
- Troubleshooting Schoolnet’s customers: Kentucky, New York, Philadelphia, Washington DC
- Providing support for [company name]’s software products: Successnet, Imagine, Math XL, Securetester, Scanit, Aimsweb
- Determining resolutions, escalation paths, or alternative solutions to meet the customer’s needs
- Participating in training on [company name] products, technology, call center processes and procedures
0-5 years of experience
Provide plant-wide support both desk- side and via remote correspondence.
- Extensive active directory support managing shares and access levels.
- Network infrastructure and diagnostic support; deploying and deconstructing multiple
- Asset management and distribution of equipment.
0-5 years of experience
- To provide Tier I and Tier II technical support; answering support queries via phone, email and walk-up
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Take ownership of user problems and be pro-active when dealing with user issues, escalating when vital
- Log all calls and emails in ticketing system
- Support users in the use of equipment by providing necessary training and advice
- Create and maintain documentation for new and existing procedures, equipment and software
0-5 years of experience
Install maintain, and configure IMaint, JDA, JDE, Citrix, and AutoCAD software
- Provide customer service
- Responsible for lab instrument workstations, kiosk support, deployment, and configuration
- Keep inventories of assets
- Re-image PC and laptop computers
- Deploy and configure network and local printers
- Install, deploy, and configure new equipment
- Responsible for all deskside PC support at a national manufacturing company with approximately 700 end user devices
0-5 years of experience
While working with Alorica, I have filled four critical positions due to my willingness to adjust and adapt to new requirements:
- Technical Support Triage “Agent” for Best Buy’s Geeksquad
- Tech Support “Floor Walker” floor support
- New Hire Mentor
- Nesting Support leader
0-5 years of experience
- Provide remote\onsite assistance to MSI technicians, trainers, clients and 3rd party vendors to resolve client issues, with hardware\software, installation\upgrades and functionality.
- Perform remote\onsite configuration, installation, and administration of servers, work stations and networks
- Perform remote recovery\repair of MSSQL databases and Windows operating systems
- Perform remote updates for software\OS and audit of client systems
- Perform projects for QA to remotely retrieve data
- Perform remote\onsite installation and update of hardware\software
- Install\maintain, credit card processing and property management databases, interfaces and 3rd party software\peripherals
0-5 years of experience
- Six month contract-to hire onsite at Veritiv Corp.
- SCCM 2012 Management – Application distribution, device imaging.
- Manage incidents/requests through Service Desk Plus.
- Break/Fix support of PC’s, printers.
- Daily file Server backup and restore as needed.
- Phone support/installation.
0-5 years of experience
- Administer the information technology architecture and operations for the GES Mid-Atlantic offices
- Primary point of technical support of PCs, Macs, mobile devices, and server machines used by the 200+ employees working in the region
- Software testing and subsequent development of technical directions for use by IT personnel and end users throughout the company
- IT planning of software and hardware upgrades, including a cost benefit analysis of the new technology as it relates to GES’s budgetary bottom line
0-5 years of experience
- Resolve technology related calls to the company helpdesk.
- Support the Radiant Aloha POS systems and Menulink back of house applications.
- Occasional after-hours support of emergency issues.
- Travel to sites for computer system installations, troubleshooting, or training.
- Various other technology related duties as requested by management.
0-5 years of experience
- Counsel clients when they are agitated, redirect them to a quiet area by using environmental manipulation or enrichment.
- Assist during meal time
- Write monthly progress Notes
- Write quarterly progress notes and do graphing
- In Servicing supervisors, staff members, and organizations about clients behavior support plan
0-5 years of experience
- Analyze and repair end-user, hardware, and software problems.
- Document unknown problems and solutions. Modify current documentation.
- Liaison for multiple academic and IS teams.
- Train new desktop support technicians.
- Coordinate with multiple IS and corporate departments for on going on incidents and projects.
0-5 years of experience
- Counsel clients when they are agitated, redirect them to a quiet area by using environmental manipulation or enrichment.
- Assist during meal time
- Write monthly progress Notes
- Write quarterly progress notes and do graphing
- In Servicing supervisors, staff members, and organizations about clients behavior support plan
0-5 years of experience
- Provide walk-up on demand desktop support and solutions for over 1500 onsite end users
- Troubleshoot problems with Windows 8, MS Office including Outlook, laptop hardware, wireless connectivity issues, VPN, various software, Citrix, iPhone/Android
- Engage and track Priority 1 issues, with responsibility for timely documentation, escalation (if necessary), resolution, and closure of trouble tickets
IT Support Technician Duties and Responsibilities
There are a variety of tasks IT Support Technicians perform in their quest to both help users and maintain the optimal functionality for the systems on their network. We dissected several IT Support Technician job descriptions to determine the following core IT Support Technician duties and responsibilities.
Allocation and Maintenance of IT Equipment IT Support Technicians are responsible for setting up all hardware and ensuring said hardware is connected to the network. In many corporations, employees are issued devices such as company laptops, tablets or mobile phones. It is the IT Support Technician’s responsibility to issue this equipment, as well as diagnose and repair any malfunctions.
Diagnose Hardware and Software Issues When something goes wrong, it is the IT Support Technicians who are the first line of defense. They are responsible for performing an initial diagnosis of the issue and documenting their findings. Then, they formulate and execute a strategy to fix the issue.
Document and Maintain IT Inventory Part of maintaining the health of a network involves keeping meticulous records on the age of each machine on the network. Older machines are more susceptible to hardware issues and may need more-frequent maintenance. IT Support Technicians keep track of these records and perform these maintenance routines.
Review and Resolve IT Helpdesk Requests This is the customer service portion of the job. IT Support Technicians are the “face” of the helpdesk. If someone from another department needs IT, it is IT Support Technicians who answer the call. This duty takes patience and good communication skills.
Prioritize and Escalate Issues as Necessary Some issues are more pressing than others. It is up to IT Support Technicians to prioritize issues based on severity and immediacy. Some problems they won’t have the expertise to solve and must escalate to the IT Supervisor. Each company has a slightly different protocol for this process.
IT Support Technician Skills
Half customer service role and half tech position, IT Support Technicians must have a unique blend of technical IT skills and service-based soft skills. Good IT Support Technicians are organized multi-taskers who can work in a fast-paced environment. They have inquisitive minds that help them ask the right questions necessary to diagnose and repair hardware and software issues. To succeed in their fast-paced environment, IT Support Technicians must have the time management skills necessary to prioritize tasks based on immediacy. The following are the skills employers find most desirable in IT Support Technician candidates.
- An advanced understanding of network wiring and TCP-IP and the ability to use such understanding to build and maintain a functional network.
- Ability to listen actively and extract the important information from user complaints
- Analyzing hardware and software malfunctions to diagnose the root cause of the issue
- Developing and implementing IT maintenance policies and procedures
- Communicating and collaborating with other IT Support Technicians to proactively solve problems too complex for one person
IT Support Technician Education and Training
Since the role of IT Support Technician is an entry-level position, the education requirements are minimal. Most candidates have an Associate’s degree in Computer Science. Some companies may provide on-the-job training to those with a High School Diploma if they are the right candidate. Those looking to advance in the industry typically have a Bachelor’s degree in Information Technology, Computer Science or a related field.
IT Support Technician Salary
The national median salary for IT Support Technicians is $49,930. Those in the 90th percentile make $82,160, and those in the 10th percentile make $29,440. Pay typically depends upon IT acumen, experience in the industry and number of professional certifications.
IT Support Technician Resources
Are you interested in learning more about the field of Information Technology, or what it is like to be an IT Support Technician? If so, check out the list of resources below.
The Association for Information Technology Professionals – This organization has been around since the 1950’s, making it one of the oldest professional organizations in the IT industry. It has since grown to an international organization with chapters all over the globe.
NSIS – NSIS is an IT company based in the UK, and their blog is one of the highest ranking in the IT space. They update with an average of 2 posts per month and cover the hottest IT support issues.
A+ Guide to IT Support by Jean Andrews – Jean Andrews is a best-selling author in the IT space, and the 9th edition of this IT guide is a big reason why. It covers everything you need to know about IT support.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
