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0-5 years of experience
Transitioned to the Infrastructure team at management’s request when multiple members of that team moved on to another group
- Constructed multiple pods of arrays utilized by the Test Execution team during nightly automation runs
- Configured various types of network switches and terminal servers during pod assembly
- Created and modified virtual VMWare servers through VSphere
- Helped design the infrastructure for the newest version of the pod
- Documented the construction of a test pod which was used by external customers to construct their own testing environment
- Created documentation for multiple infrastructure tasks so that co-workers would be able to solve small scale infrastructure problems on their own
0-5 years of experience
Managed multiple healthcare application/database/development SaaS datacenters in New York City remotely using remote desktop and planned onsite deployments as needed.
- Provided remote and onsite support for other engineers during major deployments at 12 other datacenters throughout country to assure systems were ready for new clients.
- Resolved network performance problem for 200+ clients by implementing new switches Diagnosed infrastructure problems using Solarwinds monitoring application.
- Planned, configured and deployed Imperva 6500 and 2500 web application firewalls in all datacenters. Worked closely with development team to resolve SQL code that was causing false positives with new firewall devices.
6-10 years of experience
Responsible for infrastructure planning and related Cisco and Juniper communications for main offices supporting around the world including routers, switches, firewalls, VPN appliances and site-to-site VPN designs.
- Audited all network infrastructure devices and removed all unnecessary configurations. Documented network flow hardware, and IP addresses with Microsoft Visio software.
- Designed, implemented and maintained redundant network backbone cores to provide maximum uptime for services.
- Implemented IT network projects: Installed, configured and maintained network services, hardware systems and peripheral equipment/devices
- Monitored the network performance regularly to improve performance and functionality.
- Monitored network/software security – Controlled access to the IT network and updated security programs as a part of the security procedure.
0-5 years of experience
One of 4 network engineers that designed and implemented a new infrastructure for the largest brick manufacturer in the mid-west United States. Our objective was to build a network that could support the J.D. Edwards ERP system and a migration strategy for the existing NT 4.0 network to Windows 2000.
- Contributed to a network team to migrate Exchange 5.5 to Exchange 2003
- Responsible for assembling IBM e-series enterprise servers and installing Windows 2000/2003 operating system.
- Supported the network enterprise which consists of two AD forests and five domains
- Duties included the configuration and support of all network infrastructure equipment including, but not limited to: Windows servers, PC’s, routers, switches, VPN Concentrators, and PIX firewalls across a five building campus LAN.
- Assisted with the management of all Windows 2000/2003 active directory integrated forests, domains, DNS, DHCP scopes, WINS, OU’s, e-mail accounts, access rights, and permissions for the enterprise.
- Solely tasked with the management and support of an 83 site WAN via IPSEC-VPN / GRE tunneling. The solution allowed for the implementation of EIGRP dynamic routing across the WAN.
- Designed, configured, and supported wireless LANs including, but not limited to: Cisco Aironet, Cisco 350 wireless bridge, Linksys wireless access points, etc.
- Created and maintained all network documentation, diagrams, and labeling.
6-10 years of experience
Lead Engineer for the initial enterprise-wide global deployment of VMware Infrastructure 3 to firm
- Member of infrastructure server support team responsible for the maintenance of HW and OS of all Backup, Storage, AV and other infrastructure related windows server systems
- Manage operational reporting to include efforts to remediate incorrect source data systems
- Completed process improvement for security patch, and configuration change delivery model, reducing time to completion from 6 to 1 weeks for all managed windows systems (~900)
- Manage security vulnerability remediation identified by Symantec Enterprise Security Manager
- In-sourced from Compuster Sciences Corporation (CSC) in June of 2005
0-5 years of experience
Team lead for Infrastructure open systems storage, supervised hybrid team of storage admin and Oracle DBA’s.
- Partnering with Storage Vendor (EMC) to manage storage lifecycle, performance tuning, optimal layout, microcode and upgrades.
- Capacity planning with applications and database teams
- Led standardization of all Oracle database backups, both hot and cold. 300+ instances.
- Upgrade to platform – planned and successfully implemented Symmetrix 8830 to DMX 2000 migration of all tier 1 data and applications. Migrated old production hardware to all dev & test environments allowing for the retirement of end of lease hardware.
6-10 years of experience
Deployed virtual and physical SAN-based clustered server solutions, leveraging HP Intelligent Provisioning, VMware, and Azure.
- Successfully led the transition from Websense Web filtering to a redundant company-wide Web security platform, utilizing McAfee Web Gateway appliances.
- Assisted the development team with Website deployments for stage and prod networks.
- Successfully designed, configured, and administered a highly available corporate eFax solution, resulting in improved ROI.
- Led the initiative to separate the data center antivirus platform from the desktop platform, adopting Trend Micro OfficeScan for servers.
- Administered the protection of over 300 local and remote hosts through standard backup agents, replication, synthetic, and snap backups.
- Maintained all server hardware in data center and remote facilities.
- Acted as escalation point for Level Two help desk as needed.
- Maintained systems monitoring via SolarWinds and HP SIM.
- Administered IBM DataPower XI50 appliances for SOA.
6-10 years of experience
Designed and installed all infrastructure components to support LAN/WAN/SAN
- Coordinated the racking and all physical requirements for servers and network equipment
- Created and maintained asset and floor layout documentation
- Administered monitoring tools-APC and Netbrowser environmental and Axis Camera security systems
- Interfaced with facilities for all mechanical functions (HVAC, Power, Fire suppression)
- Designed, tested, and implemented remote access support Avocent KVM network
- Coordinated with the change control team on all projects and emergencies
0-5 years of experience
Citrix – Architected, built & administered Citrix XenApp 4.5/6/6.5 server farms, Self-Service enterprise app store, Citrix Receiver, online and offline application access, provisioning services, app hub, application profiles, installation manager, role based installation, live image updates, application lease control, Macintosh, iPhone, Android support, Web interface, printer drivers
- VMware – Migrated from ESX 3.5 to ESX 4.0, provided higher uptime with the implementation of storage vMotion, fault tolerance and MS clusters, Built, configured & administered VMware ESX 3.5, vSphere 4.x/5.x; cluster creation, resource pools, vApps, build, configure and deploy VMs and templates, virtual networking, develop, test, and maintain a disaster recovery plan for critical VM’s and application data, P2V, V2P, HA & DRS
- Windows – Supported over 500 (95% virtualized) Windows 2003/2008 R2 servers, AD support; 3rd level support for support issues; Managed server hardware, OS and application installs; script creation and support
- Messaging – Provided support for Microsoft Exchange 2007; Supported Blackberry Enterprise Server for Exchange
- Antivirus – Implemented and administered Symantec Endpoint Protection Manager for server and desktop protection
- Storage – Administered EMC SAN; HP fiber SAN blade environment; clustered file-server; supported IBM Tivoli storage manager for the HP SAN; Maintained Dell MD-3000 NAS device; provided backup and recovery with Backup Exec
- RecoverPoint – Setup and administered replication sets for disaster recovery
- Research – Evaluated new technologies, software and integration into the network infrastructure
- Implemented security for FERC/NERC
0-5 years of experience
Assigned the lead role in the re-structuring of multiple data centers through consolidation and virtualization
- De-commissioned multiple data centers within the New York City metropolitan area
- Managed and maintained a Global Systems infrastructure which included Linux and Windows Data Centers in London and New York City for some high profile clients comprised of Investment bankers, fund managers, salesmen and stock brokers.
- Created multiple lab/environments (domains, networks, and application servers)
- Provided help desk multi tier support which consisted of PC builds, application, printers, Avaya phone system, and Blackberry configuring and troubleshooting
- Worked with various groups of Network, System and Database engineers and administrators
0-5 years of experience
Managed all aspects in the construction of satellite installation from soil testing for concrete slab placement too conducting lightening arrestor checks for proper grounding too obtaining line of site.
- Familiar with federal guidelines as many projects were FAA commissioned e.g airports & military bases.
- Managed installation teams and provide engineering services on VHO build outs.
- Assisted with ECR’s (Engineering Change Requests).
- Provision multiple types of equipment including Trilithic, EASyIP, Motorola SE 5100, and Sencore MRD 3187A.
- Performed testing on Motorola Video distribution and High speed data.
0-5 years of experience
Performed LAN/WAN administration, engineering, service, and support
- Executed implementation of Windows 2000 Desktop Standardization and Server Conversion Projects and Novell NetWare and Microsoft Windows NT 4.0 network upgrades
- Facilitated building conversion from Token-Ring to 100MB Ethernet (FDDI backbone)
- Participated in business disaster recovery initiative planning
- Advanced to Technology Project Manager
0-5 years of experience
Played a central role in a project to stand up the environment for a new division of the Enterprise Rent-a-Car company called Enterprise Fleet Management which included building out the AD structure, configuring Group Policy, setting up the DNS environment and supplying the applications department with all new virtual servers.
- Managed the Exchange environment including server updates, user administration, cluster management and mailbox restorations.
- Lead the project to implement the new Helpdesk platform Service-Now as well as assist in the development of new modules in for the platform like change management and enhancement tracking.
- Assigned technical lead engineer for the VMware ESXi 4.0 environment responsible for the maintenance and support of a 3 host cluster with over 100 guest servers.
- Responsible for the monthly distribution of the SCCM windows patching for 1700 workstations and 150+ servers.
- Managed the Trend Micro OfficeScan and ScanMail server responsible for the protection of all workstations and servers for the Fleet environment.
- Assist in the decision making process when determining which new products and technologies to incorporate into the environment by performing product reviews and analysis.
10+ years of experience
- Designed, administrated, and maintained Cisco VOIP and Nortel legacy voice equipment
- Coordinated network wiring implementation for renovations and new firm construction
- Performed system upgrades and monthly server maintenance packages
- Rotated on-call 24/7 network and voice systems support
- Analyzed, projected and prepared budget for individual projects and firm’s annual department budget
- Collaborated with training department to create and maintain telephone instructions for firm personnel
- Provided end user training at both the department and executive level
0-5 years of experience
- Performed sewer pipe condition assessments
- Inspected the rehabilitation and new construction of water sewers and storm drainage mains
- Analyzed geotechnical soil data for CIPP lining designs
- Negotiated CIPP lining pricing from different contractors
- Wrote preliminary engineering reports and technical memorandums
6-10 years of experience
Senior Unix Administrator in charge of setting the company’s standards for usage and implementation of VCS and Veritas Volume Management on AIX and Solaris. Built disaster recovery systems and validated DR procedures. Assumed basic Sybase administration responsibilities to provide base support. Created and lead training to other Unix administrators, database administrators and other IT personnel. Established the Solaris security standards and developed tools for validating the SOX security compliance of Unix systems. Responsible for other Unix administrative tasks such as system builds, patching/upgrades, scripting, and assisting the offshore team with difficult technical issues that arise.
- Engineered the configuration of Veritas clusters installed on AIX and Solaris systems. Expert in clusters using CVM/CFS shared file systems, Oracle RAC and VVR volume replication.
- Created custom VCR and VVR resources, triggers and monitors to adapt or enhance cluster abilities and meet specialized requirements.
- Set up Disaster Recovery systems, establishes and tests DR procedures and functionality.
- Selected and sent to India to train Capgemini’s off-shore administrators in AIX and Veritas volume administration, PowerPath, VCS clustering and Solaris administration.
- Set up AIX NIM build procedures, images and first boot scripts to standardize system builds. Built and managed AIX LPAR partitions on IBM Power series (P5, P6, P7) systems and IBM Blade servers.
- Built and managed Sun domains on Sun Fire 6800/6900 series systems.
- Performed basic Sybase administration activities allowing Capgemini to provide base level DBA support and emergency recovery services.
- Develops complex scripts and tools for building cluster service configurations, SAN device management, SRDF configuration validation, SOX compliance validation and automated product installations.
0-5 years of experience
Managed complex data network of this telecommunication company with approximately 5000 nodes, 4 campus networks, 120 retail store WANs and 25 extranet WANs in northern region.
- Primary responsibility included designing, implementation, optimization and troubleshooting enterprise-wide LAN/WAN networks including high end Cisco routers (7513, 7507, 7200, 4700, 3640, 3620, 5300, 5200, 2511, 1605) Catalysts (5500, 4000, 2900XL, LS 1010 ATM) switches and PIX firewalls (PIX 520) involving OSPF and BGP4 routing protocols, Frame Relay, ISDN, T1, ATM, DS1, DS3.
- Designed, developed and implemented company wide IP renumbering and OSPF, EIGRP routing reengineering to facilitate the merger with SBC communication.
- Designed and implemented upgrade to campus fiber backbone including Gigabit Ethernet, EtherChannels, VLANs, HSRP redundancy and load balancing.
- Integrated vendor extranets with Cingular networks via PIX520 Firewalls to facilitate WAP (Wireless Application Protocol) implementation for web access on Cell Phones.
- Installed and configured Cisco Access Servers (AS5300 and AS5200) over ISDN PRI to replace existing RAS Servers for remote access users.
- Management of network security using PIX 525s, ACL, CBAC, NAT, TACACS+ and RADIUS.
- Managed network deployment of new Retail stores and kiosks over Frame Relay and dedicated circuits.
0-5 years of experience
- Provided Support, and Development for HP Service Manager, the Global Toolset for Help Desk Ticketing and Change Management within a framework of ITIL.
- Facilitated a Cross Segment, Cross Region Steering Committee to identify, define and implement standard Service Management processes and workflows across the Enterprise.
- Coordinated over Change Management for Enterprise ERP, Enterprise Infrastructure, as well as Enterprise Applications to ensure Audit Compliance and Risk Management.
- Provided Implementation and Process Support of Tangoe MDM, the Mobile Device Management software used Globally for Blackberries and iOS.
- Maintained Vendor Relation and Process Support for AT&T Mobility, Verizon Wireless, Sprint, Dell, Lenovo, Intercall, and US Telecom Expense Management.
- Performed Facilities Management at the Dallas Office. Maintained Landlord relations, Onsite safety, as well as established Datacenter Infrastructure preventative maintenance.
0-5 years of experience
Key responsibilities include uptime and availability of custom and 3rd party applications and infrastructure.
- Architected and implemented new infrastructure (Cisco Unified Computing System/Nexus) in geographically diverse locations to support a custom .Net application. This resulted in a 33% increase in application efficiency, and a 40% decrease in operating costs in the first 3 months of deployment.
- Supporting multi-petabyte storage infrastructure (Hitachi HUS 150, IBM V7000, BlueArc Mercury 110)
- Virtualized key infrastructure to gain greater compute cycles per rack unit where applicable.
- Analyze key performance indicators and report on server metrics to anticipate growth.
- Design systems to meet performance requirements, high availability, and cost effectiveness.
- Perform application upgrades, database upgrades, and provide 24×7 Tier 3 operational support.
- Investigate and research technologies to fulfill requirements of technical projects as assigned.
0-5 years of experience
- Directed IT team with periodic status reports on company’s Lync state, scheduled updates, short and long term recommendations.
- Managed, maintained, deployed, and upgraded existing Lync servers; applied schedule and validations for hotfixes when necessary in both pre-production and production environments.
- Resolved Lync service connectivity issues and mitigated the service by troubleshooting SQL databases, IIS, and networking components.
- In charge of deploying and upgrading Lync Servers and components for On-premise Service in pre- production and production environments.
- Tracked key performance indicators to help stabilize Lync Service; no service impacting events (SIE’s) detected during 4th quarter.
- Tracked Lync System Metrics and Key Health Indicators (KHI’s) for areas to focus on to further optimize the Lync server deployment.
- Provided documentation for execution of tasks and remediation of issues according to best practices.
- Conducted presentations for senior management and C-Level Executives on Successful Lync Meeting Best Practice Tips.
- Performed tier 3 support for Lync clients escalated through ticketing mechanisms.
6-10 years of experience
- Migrated all VMWare VCB backup policies to Netbackup vStorage based backup solution.
- Administer Citrix farm hosting over 75 applications across the entire enterprise.
- Contributed in the development, planning, and implementation of disaster recovery solutions for Tier 1 and Tier 2 applications.
- Wrote and implemented backup retention policies and guidelines to streamline backup requirements for several tiers of applications.
0-5 years of experience
Oversaw network operations within the New York Branch of Landesbank and international branch offices, utilizing GoverLan, Citrix Metaframe Server XP/Presentation Server 4.0/4.5 and Terminal Server.
- Managed a team of 3 desktop support personnel within the NY Office.
- Participated for information technology budget planning and vendor relations
- Administration and maintenance of Exchange 2000 Server, planning of migration to Exchange 2003 within New York Office as well as globally
- Cisco PIX Firewall 515e administration, setup of firewall rules, reviewing of logs via Kiwi Software and monitoring of firewall traffic
0-5 years of experience
Senior member of the Windows 7 migration team at Chiquita (5K machines)
- Worked with Lead Engineer on OS migration from XP to Windows 7 using MDT 2010 and SCCM 2007R2
- Migrated more than 200 applications from XP to Windows 7 in a SCCM 2007 R2 environment
- Performed AppV packaging; successful migration of 80 applications (40% of total) to AppV using v4.6 with SCCM R2
- Performed legacy MSI packaging for migration over to Windows 7 using WISE 8; approximately 120 applications
- Assisted with SCCM 2007 R2 support and testing
- Dedicated efforts towards extensive VBS, WISE, and MSI scripting
- Provided remote support from 10/2010 to 07/2011; averaged 25 to 40 hours/week
0-5 years of experience
Design, implement and maintain server, network, and application monitoring, using HP OMU 9.12 and HP NNMi 9.
- Develop and maintain HP OMU monitoring templates and custom application monitoring in VBscript, Perl and Python.
- Developed and maintain deployment strategy and architecture for Corelsense SharePath, designed for application support and development monitoring.
- Configure and administer TelAlert notification system and integration with monitoring tools.
- Develop custom monitoring and maintenance automation scripts for application support teams.
- Administer Source Code Management process using IBM Rational ClearCase and GIT software configuration management tools.
- Create and maintain application performance scripts in jMeter
6-10 years of experience
Maintained an Engineering development environment 600+ Solaris, 25+ HP-UX, 500+ Linux and 1 AIX workstation/ server, software and hardware in multiple locations ( Austin, TX Portsmouth, NH and Framingham, MA)
- Maintained/Created Local DNS, NIS, NFS and Samba Infrastructure
- Installed and Maintained 6 NetApp NAS filers in multiple locations
- Upgraded the engineering backup environment to Symantac Netbackup 6.0, 6.5, 7.0 and 7.1 in Multiple locations
- Installed and maintained a private network environment for engineering development teams as part of a team, using multiple Cisco switches/routers
- Installed and maintained an ESX environment in multiple locations as part of a team, consisting of 40+ servers and 2500+ virtual machines
- Consolidated 5 engineering development labs down to 1 lab, using a strategy replacing older hardware with smaller more powerful machines, virtualization, and more efficient use of space.
0-5 years of experience
Responsible managing high core Cisco UCS Infrastructure, FlexPod deployment,design and install. Manging cloud and converged Infrastructure.
- Maintain, install and support converged infrastructure that consists of VMware, Netapp and Cisco. Flexpod
- Maintaining a high environment 24/7/365 transaction processing data center.
- (Cisco ASA firewalls) and VPN IPSEC technologies.
- Administration of Cisco Catalyst 6500 and Nexus Switching, VLAN switching, QOS, and RADIUS/MAC- authentication -Cisco 3750 stack switch, voice and data VLANs
- IIS and Windows 2008 Server Administration
- Fiber Channel fabric interconnects,SQL VM RDM disks provisioning, NFS shares, FC LUNs for SQL
IT Infrastructure Engineer Duties and Responsibilities
IT infrastructure engineers have different responsibilities depending on the specific role they perform in an organization, but certain elements of their jobs remain similar:
Establish Network Infrastructure Whether they’re building a whole IT network or setting up a PC and access permissions for a new hire, IT infrastructure engineers provide the technological foundation for much of their organization’s day-to-day operations. This process involves both hardware and software setup and often interaction and basic training with end users who may not be familiar with the finer points of IT.
Provide IT Support Because IT systems are so crucial to the daily operations of most organizations, IT infrastructure engineers must quickly solve problems. Issues are typically “escalated” from a worker or nonspecialist for resolution. Depending on the scope of their duties, the engineer may be responsible for liaising with affected stakeholders, identifying the problem, devising a solution, and implementing that fix.
Maintain Network Components Minimizing IT outages requires constant upkeep of the network infrastructure. IT infrastructure engineers handle updates, upgrades, and other maintenance tasks in both hardware and software areas. Additionally, they look for ways to make the network more efficient, cost-effective, and secure.
IT Infrastructure Engineer Skills and Qualifications
An IT infrastructure engineer relies on a deep body of knowledge and a wide variety of hard and soft skills to go about their work. These include:
- Software knowledge – IT infrastructure engineers work with a variety of software. A working knowledge of how these various systems interact virtually helps the engineer conduct rapid troubleshooting
- Hardware knowledge – routers, servers, PCs, printers, and other equipment all fall under the IT infrastructure engineer’s purview. The engineer also knows how to manage LANs and wired/wireless networks to connect these devices
- Problem-solving skills – getting many pieces of hardware and software to work in harmony is an ongoing and challenging task. Strong deductive reasoning and patience serve engineers well here
- Customer service – infrastructure engineers tend to work with internal rather than external partners. Communicating well with these “customers” helps the engineer resolve outages quickly and build strong working relationships
- Teaching ability – engineers may need to explain complex technical concepts to nontechnical colleagues and train them to use software and hardware
- Organization skills – whether keeping cable sprawl to a minimum, documenting their work, or prioritizing requests for support, IT infrastructure engineers need to stay organized to keep on top of their tasks
Tools of the Trade
IT infrastructure engineers work with a wide variety of equipment and software: IT infrastructure engineers typically hold bachelor’s degrees in computer engineering or computer science. Some entry-level positions may require an associate’s degree. Continuing education, while not always formalized, is crucial for infrastructure engineers due to the rapid pace of changes in computer technology. A notable example of an advanced degree held by senior IT infrastructure engineers is the master’s of business administration (MBA) with a concentration in information systems. This degree combines both business and computing courses and takes about two years to complete. Certifications are an important part of credentialing for IT infrastructure engineers. Professional certifications designating the holder as a Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), Citrix Certified Professional – Virtualization (CCP-V), or Amazon Web Services Certified Solutions Architect (AWS CSA) give aspiring infrastructure engineers a leg up at companies using the relevant technologies.
IT Infrastructure Engineer Salary and Outlook
The Bureau of Labor Statistics estimates the median pay for network and computer systems administrators at $81,000 per year, while computer network architects make $105,000 per year. IT infrastructure engineers have many responsibilities that overlap with these similar job titles.
Helpful Resources
IT professionals can draw on a wealth of resources as they navigate their careers. Here are a number of resources to get you started:
Excellence in IT: Achieving Success in an Information Technology Career – based on extensive real-world experience, this book discusses the daily life of IT professionals and offers suggestions to enhance both career advancement and personal satisfaction. Topics covered include stress management, continuing education, and dealing with problematic stakeholders
IT Career JumpStart: An Introduction to PC Hardware, Software, and Networking – this book covers topics of interest to those looking to break into the IT field. It covers many basic elements of computer engineering and networking
MCSE Certifications – many employers seek IT infrastructure engineers with the Microsoft Certified Solutions Expert certification. This website from Microsoft discusses the different types of MCSE certification and how to get them. It also discusses the entry-level MTA and MCSA certifications, which can help give new IT professionals a leg up in their job searches
IT Core Infrastructure – this large LinkedIn group has over 50,000 members and facilitates discussion of key IT infrastructure technologies
Association of IT Professionals – with a membership that includes not only IT professionals but the employers and recruiters looking to hire them, AITP is a superb networking resource. The organization has 32 chapters across the U.S. and a variety of online resources
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Infrastructure Engineer
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
