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6-10 years of experience
Created quality error trending reports to identify errors, process/system flaws, and training needs for Annuities and Group Variable Life Insurance operations for complex processes and transactions including plan and system updates, enrollments, disbursements, fund balance transfers, fund allocations, death claims, manual checks and wires.
- Led process improvement projects that helped operations meet and exceed quality standards and streamline processes to reduce cost.
- Created and revised procedures, checklist and job aids that resulted in process consistency and reduced error disputes.
- Integral member of an electronic delivery project to reduce the production of mailing paper statement that led to cost savings.
- Problem resolution root cause analysis.
- Six Sigma process improvement projects.
- Created training manuals, trained and provided technical support/feedback/coaching for a group of 30 plus temporary employees for a six month period during a surge of business.
- Monitored in-bound and out-bound calls made and received by various operation teams and provided feedback to improve their client experience.
0-5 years of experience
Delivered 11 accurate and timely balanced scorecards to our executive management and the workforce to reflect business performance in a given period, quarter, or year for each business unit in the division. Met with managers to ensure the scorecards were meeting their business needs and made improvements to streamline the process and increase effectiveness.
- Participated in several 5S audits at various DOCs to standardize and organize which allows for a more efficient workplace.
- Responsible for the daily maintenance of Eaton’s EESS Division intranet website (Information Repository). Also, revamped several sections of the website to increase usability and speed of site.
- Responsible for managing the division’s employee suggestion program.
- Managed the Emergency After-hours Customer Support process to ensure that all issues and emergencies are addressed by Eaton management in a timely and effective manner to maintain a high level of customer satisfaction.
- Presented during various training classes including New Manager and Field Engineer training.
- Administered several internal surveys, tabulated/analyzed the results, and reported the results to senior leaders to increase visibility and make improvements where needed.
0-5 years of experience
Created transparency by enabling users to edit their targeting keywords in order to receive relevant ads
- Performed product QA to ensure consumers are introduced to the product at optimum level
- Reduced predicted 10% advertising revenue loss to .5% by flagging keywords that needed to be renamed
- Collaborated with engineering, policy, and legal teams to ensure quality of content and that all laws and regulations were upheld
- Assisted in crafting training materials and running onboarding sessions to help incoming team members
0-5 years of experience
Provided training that ensured staff competently handled calls resulting in a positive experience for customers contacting Sprint-Nextel to discuss concerns or issues.
- Conducted training that enabled staff to perform effectively. Used diverse methods: facilitated learning and success labs, performed remote monitoring of work and feedback based on observations, and provided one-on-one training by working side by side with staff.
- Partnered with management to develop / implement quality initiatives. Worked on special “blitz” projects to target specific behaviors and provide instant feedback on performance improvement.
- Designated as point of contact for team members when supervisor was unavailable.
- Served as liaison for all training activities. Independently established audit schedule and schedule for new hire classes and one-on-one training sessions
- Led calibration sessions for trainers to assist with new hire quality.
6-10 years of experience
Conducted audits of Worker’s Compensation bills to evaluate compliance with standards and outcomes (e.g. quality, accuracy and timeliness) and tracked results of audits in the internal database.
- Analyzed guidelines set forth in provider contracts utilizing proprietary computer applications.
- Entered audit data into Access database and completed reports utilizing Microsoft Excel and Access.
- Recipient of the Quarterly Top Performer Award for all 4 quarters of 2009 and the Annual Top Performer Award for 2009 for consistently exceeding established required performance metrics.
10+ years of experience
Responsible for performing call monitoring, tracking and analyzing quality reports for junior quality analysts.
- Delivered backup support for another senior quality analyst while on leave for six months. Instrumental in helping exceed departmental goals while saving the company FTE headcount.
- Trained new QA’s on a quarterly basis, created monthly reports for site managers and regional directors
- Facilitated weekly meetings with key stakeholders to task programs to help identify needs and improve service.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
0-5 years of experience
I was held responsible to provide the highest level of quality service to customers as well as dealers
- Coached and mentored new Representatives until an acceptable level of proficiency was achieved
- Took ownership of escalated situations that needed to be handled cautiously and efficiently due to the potential impact on customer satisfaction and brand image
- Responsible for building and maintaining a positive and professional working relationship with all other departments among the organization
6-10 years of experience
Monitored customer care representatives through NICE system in both languages English and Spanish.
- Conducted training to new hires as well as bilingual agents throughout the call center both on site and via Intercall Web Conferencing.
- Facilitated call calibrations amongst call centers on a weekly basis.
- Translated training material from English to Spanish for Bilingual customer care representatives.
- Exported data from NICE system to create weekly quality reports including customer care representative‘s progress, quality trends and training recommendations for Quality and Training managers.
- Worked with Group Supervisors to develop customer care representative’s performance and to create action plans to improve quality scores.
- Reviewed and analyzed CSAT bottom box alerts from Mind Share systems in a weekly basis to ensure quality assurance and report irregularities to Group Supervisor for proper agent coaching.
6-10 years of experience
Established and maintained high degree of accuracy in the collection of client and customer information
- Developed departmental training materials/procedural processes, participated in training classes
- Monitored agents and completed statistical agent and departmental reporting
- Provided accurate, consistent, and constructive performance feedback to agents and management team
- Ensured quality of agent performance, company standards, and procedures
- Facilitated third party client calibrations/conference calls
- Effectively handled escalated customer service calls
0-5 years of experience
Abstracted and collected information of patients with Heart Failure. Updated monthly department and nursing scorecards with Heart data.
- Managed and restructured templates of case review training and instructions for managers, department administrators, physicians, quality management, and hospital staff.
- Provided support for Peer and Department Reviews- tracked open cases for timeliness and closed them in MIDAS Database.
- Committee Management, which included planning, preparation, and setup for meetings. Communicated with physicians and nurses to provide reports and review cases prior to the deadline/meeting. Prepared minutes, agendas, and closed cases for committee meetings.
- Gathered, tabulated, and presented data for various performance improvement indicators such as Asthma Medication Ratio and Heart Failure – Discharge Instructions.
- Extracted information from Microsoft Access and MIDAS Database to update physician profiles pertaining to quality of care and focused reviews.
- Created and updated PowerPoint presentations, graphs, and flowcharts that have been presented in various meetings and symposiums.
- Achieved average quarterly score of 0.4 days to receive and process patient care and service complaints.
- Audited cases to ensure timeliness, accuracy, and compliance for regional and regulatory requirements, which resulted in annual score greater than 95%.
- Managed inventory via OneLink to reduce cost.
0-5 years of experience
Reviewed the work of production underwriters in order to determine compliance with agency and investor guidelines.
- Performed timely audit of electronic loans for QA, analyzed and assessed risk to ensure adherence to policies and procedures and to detect any potential fraud.
- Reviewed figures for income, debts, assets, ratios and all documentation for loan.
- Reviewed the appraisal to ensure it is accurate and thorough showing sales comparison, sale, history, neighborhood, and site characteristics.
- Reviewed the AUS, HUD1, GFE, TIL, tax, title, deed, and insurance documents and to insured the data was correct and matches the system.
- Completed HMDA Checklist, Compliance Ease, and all state specific guidelines.
6-10 years of experience
Performed audits on cases closed, by Customer Service, to ensure adherence to Quality, Compliance and Customer Treatment
- Monitored phone calls received by the Executive Consumer Relations Department to ensure adherence to Quality, Compliance and Customer Treatment
- Prepared monthly reports on Quality and Compliance for Team Leaders and Management
- Provided both verbal and written feedback to Customer Service Associates and Team Leaders regarding audit and monitor results
- Developed action plans to improve individual and team Quality, Compliance and Customer Treatment results
- Reviewed Customer Surveys and their relationship to audits completed
0-5 years of experience
Working with Intuitive Apps as a Quality Analyst for the dating website, revived the application from bugs, lengthy flows into intuitive and simple flows, Identified Gaps and enhanced User Experience and Performance by 5%, resulted in reducing budget over-runs; presenting data on quarterly basis as an input to get the project back on time without sacrificing deadline and quality.
- Performed Functional, GUI, System Integration, User Acceptance, Configuration and Content Management testing, tested Application security, session expiry, book marking, passwords, multiple browser compatibility.
- Involved in analyzing Business requirements/Product Design documents, specifications and development of Test Scripts, Test Cases and executing & reviewing them. Tracked progress and logged defects in HP Quality Center, generated form, summary, listing and drilldown Reports for Clients.
- Coordinated with developers on defect fixes, priorities and client requested enhancements to ensure no defects remain unresolved. Ensured that all the manual test cases and test execution status are updated.
- Involved in release support- release to QA, involved in environment setup, testing the release process. Made modifications to modules and data systems where necessary to resolve technical issues. Setup staging environments and ran tests to recreate and analyze user problems.
- Ensured timely Defect Management and Resolution by quickly determining the cause, recommending a solution and implementing a test strategy to resolve the client issues by actively involved with business, technical and development team to resolve real time issues.
- Tested new and existing functionality of the website using documented test plans, created trouble tickets with attached analysis information for use by development in resolving problems, created problem reports, conducted various management activities by analyzing and verifying test results, providing status reports.
0-5 years of experience
Performed several internal audits, including one in Brazil and one in Argentina, to ensure ISO compliance throughout the company.
- Maintained TETRA’s Quality Management Online System updated on a weekly basis, also serving as gate keeper to filter access and distribution of sensitive information.
- Recorded all changes made to TETRA’s Production Testing documents including Job Descriptions, Forms, Procedures, Manuals, Datasheets and Guidelines, among others, while ensuring proper approval from Top Management.
- Worked with domestic and international customers to identified issues and found ways to resolve them favorably, in a timely matter. This allowed me the opportunity to retain and strengthen business relationships resulting in profitability to the company.
- Identified issues and implemented solutions with TETRA’s suppliers to ensure quality of equipment built by third party contractors based on industry standards.
0-5 years of experience
Researched and identified insurance company’s trends with billing and coding for new FDA marketed drugs and communicated them to the team.
- Completed quality control audits on staff work quarterly for accuracy.
- Audited seasonal associate work for accuracy and gave constructive criticism on how to improve the work processes
- Mentored and assisted management with training of new hires during the annual benefit reverification period
- Researched information on the Affordable Care Act, and created a power point display to disseminate information to staff and management.
0-5 years of experience
Abstracted and collected information of patients with Heart Failure. Updated monthly department and nursing scorecards with Heart data.
- Managed and restructured templates of case review training and instructions for managers, department administrators, physicians, quality management, and hospital staff.
- Provided support for Peer and Department Reviews- tracked open cases for timeliness and closed them in MIDAS Database.
- Committee Management, which included planning, preparation, and setup for meetings. Communicated with physicians and nurses to provide reports and review cases prior to the deadline/meeting. Prepared minutes, agendas, and closed cases for committee meetings.
- Gathered, tabulated, and presented data for various performance improvement indicators such as Asthma Medication Ratio and Heart Failure – Discharge Instructions.
- Extracted information from Microsoft Access and MIDAS Database to update physician profiles pertaining to quality of care and focused reviews.
- Created and updated PowerPoint presentations, graphs, and flowcharts that have been presented in various meetings and symposiums.
- Processed patient care grievances and service complaints.
0-5 years of experience
Successfully managed the activities of 3 teams of at least 20 members
- Effective coaching targeted at resolving even the most difficult customer issues
- Monitor the daily activities of 3 customer support teams
- Implemented and monitor programs that maximize customer satisfaction and manage customer service representative efficiency
- Helped improve service quality and increase satisfaction by instilling knowledge of company’s products and services into agents
- Provide detailed monthly reports and keep department managers up-to-date on progress
- Effectively communicate with team members to maintain clearly defined expectations
0-5 years of experience
Ensures business processes are adhering to all corporate, state and regulatory guidelines by reviewing sworn and non-sworn mortgage foreclose documents using established procedures and policies.
- Establishes testing, ensures results of established testing are reviewed by each respective line of business, documented appropriately and scoring validated.
- Performs appropriate testing and validation as assigned by using mortgage servicing systems, MSP, VLS, LPSD, I-Vault, Federated Search, VendorScape, Fortracs, LISA, Microsoft Excel & Word and Cognos.
- Creates and maintains departmental validation procedures.
0-5 years of experience
Evaluated Medicaid legislation and policy related to beneficiary enrollment
- Assisted with health care projects and programs to implement changes and improve effectiveness of Medicaid savings and operations
- Coordinated with clinicians, physicians, and physician offices in documenting current clinical workflows
- Performed care management for Medicaid beneficiaries
- Reviewed HEDIS measures and developed care guidelines and protocols to meet managed care guidelines
- Reviewed quality cases for mortality, high utilizers and high risk beneficiaries and assisted with implementation for improvement in cost, coordination and quality of care
0-5 years of experience
Hired immediately upon completion of the work visa process.
- Actively involved in the testing of Oracle Business Intelligence Enterprise Edition (OBIEE) and dashboards, as well as user acceptance testing (UAT) with clients and end users.
- Prepared test plans by referring to functional document.
- Created and maintained a Requirement Review Matrix.
- Completed functional testing, as well as testing on Safety Observation Statistics and IT Application Support Ticket Trending dashboards.
- Planned, prepared and executed unit & integration test cases, and performed functional and GUI testing to ensure user acceptance criteria were met.
- Coordinated UATs with subject matter experts to confirm accordance with application business requirements.
0-5 years of experience
Monitored, evaluated and analyzed the quality of short sale negotiating for Fannie Mae Reactive, Fannie Mae COOP/Cooperative, COOP, Veteran Affairs and Home Affordable Foreclosure Alternative files to improve negotiator performance and assured compliance
- Formulated judgments and recommendations based on Loss Mitigation knowledge
- Independently produced scorecards used to track the results of evaluations
- Provided coaching and proactive feedback to specialists, team leads and managers
- Trained new associates
- Received commendations for high quality error free work performance
0-5 years of experience
Serve as a a software quality analyst on a global software development team creating mortgage loan web services software for mortgage industry.
- Successfully delivered two functional requirement updates for Chase Mortgage Company
- Successfully helped delivered a new appraisal project to Wells Fargo within schedule.
- Led new functional requirement testing to create test cases and time requirement
- Inform senior management, project manager, and customers on progress of functional requirements
- Participate in night deployment testing and functional certification
- Knowledge transfer functional requirements to offshore QA team members
0-5 years of experience
Conducted IBM Clear Case daily checks and solved issues with development and test teams.
- Performed functional, unit and load testing as a part of the development cycle.
- Analyzed error logs in Install Shield code implementation and enhanced the code to be more
- Led the Clear Case on boarding process and created training documents for use by the onshore and remote employees.
0-5 years of experience
Quality Analyst QA Associate
- Supervised and developed staff
- Created metrics tracking systems within record centers
- Facilitated the development of procedures and training plans
- Audited and resolved quality escapes utilizing QwikSolver certification
- Improved efficiency through process mapping and utilizing metrics
0-5 years of experience
Maintained the quality of the maps that render on the maps.[company name].com.
- Worked in a team of 6-12, depending on the type of project ([company name] Maps).
- The project involved working on minor details and also understanding the rules and regulations of each country.
- Training and mentoring of new recruits.
- These experiences helped me to develop leadership skills, be a part of team or lead a team as required.
- Have developed maps for the world eminently USA, Brazil and Spain.
- Executed and tested various aspects of the projects on [company name] Maps
6-10 years of experience
Identify trends, target skills, and provide effective coaching to associates to help improve overall customer experience and quality control of Collections Services
- Provide recommendations to enhance current policies and procedure based on observations
- Review multiple sites and line of businesses to avoid operational risk including: Customer Escalation Team, Wealth Preferred Collections Unit, Consumer, Business Lending, Large Corporate (including BOA T&E), Offset, Vendor (Systems used: Outlook, Excel, Access, Microsoft, PowerPoint, NICE, NICE Analytics)
- Assist with new hire training for the Quality Review Team supporting 15+ associates
- Finished in the top 10 percentile at 99.62% quality and 99.40% compliance rate in 2013
0-5 years of experience
Review daily work for all functions of Brokerage Operations to ensure work is completed accurately and within team procedures.
- Analyze and identify trends through quality assurance work in order to determine methods to increase team quality.
- Partner with management team to create training opportunities for Brokerage Operations associates.
- Preform multiple Written Supervisorial Procedural (WSP) reports to ensure Brokerage Operations associates are within procedural guidelines.
- Maintain Access Database housing all reports of team quality.
- Work directly with associates in order to improve knowledge and quality of work.
0-5 years of experience
Solely responsible for providing quality assurance for a call center of 125 fundraisers through monitoring, written reports, performance reviews and documentation.
- Researched and wrote campaign analyses to increase efficiency and provide perspective for senior management and non-profit clients.
- Edited, proofed and critiqued fundraising scripts to improve functionality.
- Trained fundraisers in on-site classes and individually; provided coaching and feedback.
- Conducted telephone interviews with applicants and made recommendations for new hires.
- Held a position of trust in relation to employees, donors and sensitive data; worked remotely for 15 months, maintaining highest standards of independent performance.
- Improved fundraising quality and results by 7% in the first four months in the position through reporting, monitoring, tracking, coaching and critiquing performance of 150 workers.
- Provided quality analysis reports on campaign performance to senior executives.
- Edited and proofread scripts, departmental reports, website content and company correspondence at the request of senior executives.
- Trained additional QA department staffers as their team leader.
- One of only five employees asked to remain and transition to the new company.
0-5 years of experience
Evaluated premier advertising accounts serving on Bing and Yahoo search engines
- Considered market trends, user intent, and overall quality experience when rating an advertisement and pinpoint any Microsoft Advertising policy violations
- Promoted to the elite Live Listing Review team to serve as a final point of review for all live advertisements
- Consistently ranked as a top performing analyst while maintaining the highest production rate on the team
- Chosen to be the sole reviewer of accounts flagged for extreme legal and safety concern
- Served as a Subject Matter Expert for high risk content and the Canadian market
- Shaped current policy to optimize basic search engine marketing techniques throughout Microsoft AdCenter
0-5 years of experience
- Wrote and executed protocols for design verification testing to confirm performance was in line with established specifications to support product launches, design changes, Regulatory Submissions, etc.
- Performed testing utilizing Dual Column Instron, Mark 10 force and torque gauges, and other equipment
- Analyzed results in Minitab, summarized findings in reports, and documented results in ERP System
- Reviewed ECO’s, analyzed complaint data, assisted in conducting Gauge R&R’s to improve test methods
0-5 years of experience
Researched and located missing documents from 10+ years old (high volume environment)
- Reviewed and compared keyed data to original documents, obtained corrections as needed
- Compiled reports using multiple systems to obtain documents for Client
- Worked with Title Companies to find correct contacts to obtain missing documents
- Trained employees on best practices
0-5 years of experience
Prepare production reports by recording and analyzing Defects per Million and Right the First Time percentages, weekly, monthly, and annually, in order to allow upper management to ensure alignment with production rates and goals
- Work with schedule to decipher which assignments need to be completed per shift and compare daily results to confirm production is attaining goals and suggest strategies for improvement
- Train new employees on inventory software by creating a training manual and walking employees through each step of the system
- Track spending and deliver PowerPoint presentations on budgets to certify each department remains under budget
- Maintain electronic records using MFG program to provide appropriate quality measures and legal standards
- Develop, implement, and manage various reporting tools using Microsoft Excel to track organizational progress on a daily basis
- Improve and systemize customer files resulting in faster obtainment of legally requested materials from 1 hour to less than 5 minutes.
0-5 years of experience
Manage the administration and support of Enterprise IT Quality Assurance processes including Change Management, Release Management, Testing and Configuration Management.
- Support the enterprise change management activities and provide expertise in the analysis of all technology changes globally, processed approximately 1000 changes in 2014.
- Facilitate change management CAB and ECAB meetings across the enterprise to support all change management activities for application and infrastructure changes within the organization.
- Publish monthly change management metrics reports to assist in aligning ITIL practices in support of improving business efficiencies.
- Improved change management execution through analysis and overview by reducing unplanned emergency changes by 55% annually.
- Analyze documentation and practices to meet quality standards, applicable regulatory compliance, company guidelines and policy using sound software quality/change practices, encouraged increased standard release scheduling and improved by 58% compared to yearly metrics.
- Administer and maintain the HP Project Portfolio Management application in support of the PMO and Change Management activities and act as the primary SME for the Change Management application.
0-5 years of experience
Ensures business processes are adhering to all corporate, state and regulatory guidelines by reviewing sworn and non-sworn mortgage foreclose documents using established procedures and policies.
- Establishes testing, ensures results of established testing are reviewed by each respective line of business, documented appropriately and scoring validated.
- Performs appropriate testing and validation as assigned by using mortgage servicing systems, MSP, VLS, LPSD, I-Vault, Federated Search, VendorScape, Fortracs, LISA, Microsoft Excel & Word and Cognos.
- Creates and maintains departmental validation procedures.
10+ years of experience
Tested software for online insurance enrollment to assure that the client’s requirements are met.
- Worked with the Waterfall and Agile Methods of Software Development using JIRA, Spira Team and Test Director to manage changes.
- Attended daily scrum meetings, worked with writing user stories and acceptance criteria.
- Worked with the team in planning and to groom the backlog.
- Maintained and updated automated test scripts.
- Tested rating to assure for accuracy.
- Executed manual, functional, ad hoc, regression and UAT testing.
0-5 years of experience
- Drove process improvement and cost reduction through targeted data mining and analysis.
- Identified areas of opportunity and projected immediate and long-term cost impact.
- Managed high-impact escape package processes as the liaison between the site and home office.
- Created, implemented and automated reporting processes and metrics that monitored monthly, quarterly and annual quality improvements. Troubleshot and managed inquiries.
- Established and managed data collection, interpretive analysis and reporting processes in support of enterprise-wide Quality Department initiatives.
- Led the MFA (Market Feedback Analysis) process for multiple SIPOC processes. Developed presentations and assisted in MFA review meetings.
- Developed and maintained training documents for business processes. Trained new and existing employees in related processes.
- Collected, verified and analyzed weekly and month-end acceptance, cost and customer-related data.
0-5 years of experience
Collaborated with team leader on the creation and maintenance of detailed and specific testing scripts.
- Gained expertise in less than a month in company’s computer system. Tested system modifications to prepare for implementation.
- Reviewed software documentation to ensure technical accuracy, compliance, or completeness.
- Provided input to various individuals and vendors in the development of supporting documentation materials for release notes, and help desk reference materials.
- Performed quality assurance testing using specified testing scripts to identify, analyze, and document defects, questionable functions, errors, and inconsistencies in software program.
0-5 years of experience
Worked as a Quality Analyst for ISL (India Software Labs) of IBM.
- Worked for IBM Cognos TM1 Performance Modeler And IBM Cognos Insight
- Worked on different releases of TM1.
- Consulted regularly with customers on project status, proposals and technical issues.
- Prepared detailed reports concerning project specifications and activities
- Researched, designed and implemented scalable applications for information identification, extraction, analysis, retrieval and indexing.
- Consulted with engineering staff to evaluate interface between hardware and software.
- Worked closely with other team members to plan, design and develop robust solutions in a timely manner.
- Interfaced with business analyst, developers and technical support to determine the best requirement specifications.
0-5 years of experience
Develop audit checklist and audit criteria and conduct quality inspections of goods and services at one or more locations of the organization, consistent with policy guidelines.
- Consult with managers and associates on department QA initiatives. Prepared activity and progress reports, recommending improvements in policies and procedures that support QA initiatives.
- Perform Quality audits and analyze/identify corrective and preventive action items for the business process.
- Perform Root Cause Analysis that help identify skills and service gaps.
- Assist business functions and training/education teams to collect information from identified sources and interpret potential training needs.
- Assist operations in meeting objectives through routine fact-finding and general research.
0-5 years of experience
Use analytical skills to innovate customer service experiences, redeveloping an outdated service template to be more personal and less transactional.
- Collaborate with 7 team members to monitor, train and support over 3,000 employees in the collections department. Personally monitor and provide feedback on over 500 calls a month.
- Support the strong quality customer service of an international offshore account that consists of 300+ vendors.
- Plan and organize strategies to gather and score calls for monitoring and training. Utilize effective multi-tasking and attention to detail skills to serve both internal and external customers.
- Value logical conclusions to overcome obstacles and seek feedback from Supervisor and peers for continuous improvement.
- Conference call with international vendors in English and Spanish, troubleshooting and brainstorming ideas to communicate to staff how to implement solutions.
0-5 years of experience
Audits daily processing batches and invoices against batch cover sheets to ensure quality.
- Performs work in a manner consistent with all internal controls for the AP and Cash Disbursement
- Executes the accurate processing of the daily check run process, special handling coordination and mailing.
- Responding to emails received in AP Requests Box relating to issues involving payments.
- Auditing Vendor set-up, Banking information, Invoices and Corp codes.
- Ensure the confidentiality and security of all financial and employee files
0-5 years of experience
- Performed extensive test executions on web-based applications using ICD9 / ICD10 medical codes.
- Responsible for mapping test cases to requirements and developing traceability matrix.
- Managed and documented software issues in TFS (Team Foundation Server) and Rally.
- Executed monthly software deployments per hospitals integrated applications and software hot-fixes.
- Verified HL7 message routings for (inbound/outbound) on hospital medical billing codes.
- Contributed and lead functional team members in testing implementation software applications.
- Reviewed and verified data transfers and log comparison utilizing Microsoft SQL Server Express.
- Executed SaaS web-based applications on new software configurations per hospital requirements.
0-5 years of experience
Prepared detailed test procedures, test scenarios, test scripts and schedules based on Functional requirements and design documents.
- Involved in System Testing for both Automated and Manual.
- Used Quality Center to organize and manage all phases of the software testing process, planning tests, executing tests, and tracking defects.
- User Interface testing was done to validate so that the navigation of the application properly reflects business functions and requirements, including window-to-window, screen-to-screen, image-to-image, field-to-field and use of access methods.
- Ran the manual test cases and automation test scripts from Quality Center.
- Involved in writing Data Input sheet for all the test conditions to maintain the data for Functional and Regression testing.
- Extensively tested cross Browser, Cross platform, Usability, Accessibility and security testing for all the applications under test.
- Reviewed manual testing methods and developed and executed automated scripts.
- Created basic script using QTP by recording user actions.
- Inserted verification checkpoints, synchronization points, and parameterized data using QTP.
- Checked the data flow through the front and backend and used SQL queries to extract the data from the database.
0-5 years of experience
Proven ability to manage cross-functional, complex projects and identifies process gaps
- Managing Bankruptcy, Modification, Second Lien, Short Sale
- Assisting and coaching peers and new employees on processes
- 5+ years of residential mortgage audit, quality assurance & control, default servicing
- Can work with minimal supervision
- Knowledge of operational process, strong problem solving capabilities
- Excellent communication and demonstrate strong analytical abilities
0-5 years of experience
Review use case documentation, participate in the test installation cycle and provide input into work plans for assigned projects
- Determine the time estimates and work plan necessary to achieve the goals for the entire test effort for assigned projects/features
- Write test scripts, execute predefined manual and automated tests on assigned areas, and documents results to stakeholders
- Tracks defects and drive resolutions using the Defect Tracking System
- Perform functional, hostile, boundary, negative, integration and regression testing on Radiant Hardware\Software
- Complete status reports and participate in departmental and project team meetings
- Responsible for development, execution, tracking and results reporting of manual test cases for assigned projects/features using VSTS 2010/TFS Test Manager
- Ability to setup required H/W for test environments including Windows PC, POS terminals, printers, fuel pumps/controllers, pin pads, networking (LAN, WAN, connections to credit networks)
0-5 years of experience
I am responsible for auditing contracts to ensure accuracy and quality within the Merchant Services sector of [company name]. My scope includes maintaining current SEC regulations and complying with company policy. In my day to day role, I also serve as liaison between PNC Merchant Services and Visa to ensure regulatory compliance matters are resolved quickly and efficiently. I have led and managed various ad-hoc projects from start to finish resulting in improved efficiencies across the department.
- I was lead analyst on the development of the new training initiative for new employees. The end result yielded improved processes and adaptability time for new employees.
- I audit key data elements to ensure the information provided is compliant with established policies and internal procedures.
- As the liaison between PNC Merchant Services and Visa, I receive, research, audit, and resolve all regulatory compliance issues.
- I perform audits of new merchant contracts and ensure proper credit decisions by underwriters and risk mitigation are accurate.
- I check for consistent contract boarding processes within acceptable parameters and compliant to established policies and procedures.
- I provide daily reporting support to Sales Market and Territory managers.
0-5 years of experience
- Oversee agency-wide Section 8 Program
- Manage direct client financial assistance budget of $1.7M over three years
- Supervise case managers to serve over 400 clients per year
- Awarded $350,000 grant from Department of Health Services based on performance
- Coordinate HRSA grant to provide outreach, education and enrollment of ACA
- Participate in Strategic Plan for Program Development and Quality Assurance Department
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Quality Analyst
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
