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Financial Services Representative Resume Samples
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6-10 years of experience
Negotiated and established new master lease agreements for customers, generating 5 to 10 new master leases per year.
- Developed customer relationships and grew lease revenue to $1,000,000 for 2 to 4 customers annually.
- Engaged cross-functional resources such as credit, legal, pricing, operations, end of lease to work as a team and effectively managed new and existing customer relationships.
- Partnered with the Dell sales team to uncover new business, targeting specific product lines such as Compellent, Equallogic, Force 10, Quest and Microsoft, among other product lines.
- Partnered with DFS Channel team to expand lease portfolio for existing as well as new customers.
- Utilized Salesforce to manage territory through reporting, updating specific account information and identifying new opportunities/partners, as well as provided accurate forecasting for management.
- Assisted all new hires within our region with training and remain a resource for ongoing business.
0-5 years of experience
Accounts Receivable Specialist and Senior Medical Biller for dermatology group with two Medicare approved surgery centers and eight practice locations, including that of Susan Wolf MD who joined the group in 2011.
- Entered charges and codes for 15 of 32 providers for medical, surgical and cosmetic procedure billing
- Responsible for the successful acquisition of Dr. Susan Wolf’s practice in 2011
- Reconciled entries daily, posted payments to ledger accounts, managed productivity reports
- AR specialist for aging accounts, successfully resolved accounts utilizing problem solving expertise, flexibility, accuracy, and extensive medical knowledge
- Mentored and trained new financial services staff on billing and claims procedures
- Advised front office staff on best practice methods for optimal patient registration and revenue procurement
0-5 years of experience
Provided 300+ investors with mutual funds, portfolio content sales and marketing support.
- Resolved 200+ client account discrepancies relating to dividend payments, performance analysis and 1099s.
- Recommended fixed income and equity products based on investors objectives.
- Developed and prepared weekly newsletters for 100+ employees detailing mutual fund updates and departmental issues.
- Calculated analyzed hypothetical illustrations on mutual fund performance and investments risks.
0-5 years of experience
Identified the financial goals for potential and existing clients and prioritized goals
- Analyzed clients’ needs based on their current financial situation
- Proposed financial solutions designed to satisfy client goals and implemented the financial plan of choice
- Periodic reviews to measure the success of the financial plan and to make necessary adjustments
- Provided individuals opportunities to build wealth, protect income and mortgage, plan for retirement,
- Assisted businesses with group benefits, key man, executive bonus, and succession planning
6-10 years of experience
inbound call clients, and outbound call clients on a multi-line telephone system.
- Resolved billing discrepancies to the client’s satisfaction without the need of upper management involvement.
- Assisted bankers with the purchase of bulk supplies for their financial agencies.
- Utilized Up-Sell and Cross-Sell techniques in order to advertise products necessary to better suit the client’s needs.
- Participated in the training and mentoring of new hire employees.
- Member of employee morale committee that helped build positive attitudes and developed employee appreciation activities in order to promote productivity within the work facility.
- Provided administrative assistance including, secretarial support, front desk duties, receptionist calls, and office archiving.
- Upheld the company’s confidentiality policy to the fullest by ensuring that client information as maintained, updated, and disposed of properly.
0-5 years of experience
Accountable for creating invoices and credit memos, issuing them to customers, and updating customer files.
- Prepared itemized statements, bills, or invoices; and recorded amounts due for items purchased or services rendered.
- Reviewed documents such as purchase orders, credit memos, charge slips, in order to compute fees and charges due. Verified accuracy of billing data and revised any errors.
- Performed bookkeeping work, including posting data and keeping other records concerning costs of goods and services and the shipment of goods.
- Retained records of invoices and support documents.
- Collected and analyzed data to investigate incomplete requests, duplicated efforts, extravagance, fraud, or non-compliance with laws, regulations, and management policies.
- Prepared detailed reports on audit findings and reported to management about audit results, and recommend changes in operations and financial activities.
- Examined and evaluated financial and information systems to ensure system reliability and data integrity.
0-5 years of experience
Prospected clients by cold calling and warm calling on the phone and at public events
- Educated potential clients with products such as Life Insurance and Disability Income
- Analyzed clients’ financial needs and helped to recommend appropriate products to meet those needs
- Assisted in delivering informational sales presentations to potential clients and assisted throughout completion of application process while strengthening client relationships
- Attended extensive training meetings daily on prospecting, products, client development, and sales process techniques
0-5 years of experience
Opened 150 new accounts in the past six months
- Referred 70 current members to other services such as Investments and Estate Planning that increased earnings by 24%
- Received 4 Excellent customer service ratings from “Secret Shoppers”
- Created advertising material for Credit Union promotions and services
- Handled inbound calls from members concerning their accounts and other miscellaneous questions
- Completed the Credit Union’s module program focusing on all financial services
6-10 years of experience
Performed financial services for clients, including sales of insurance, mutual funds and annuities.
- Successfully marketed corporate health insurance and benefits packages.
- Achieved 50% sales increase during first year.
- Licensed, Series 6 and 63.
0-5 years of experience
- Serviced individual clients and small business owners by providing investment recommendations, financial plans and insurance coverage (individual and business)
- Closed 85% of all individual business ($5 million new AUM)
- Increased overall production of the firm 33%
- Developed processes and procedures for marketing and face to face meetings
- Coordinated multiple events for individual client groups
0-5 years of experience
- Communicated with 30-50 clients via phone, email and live chat on a daily basis
- Addressed inquiries from clients such as processing and executing unsolicited trades, new accounts and account transfers, website navigation, operations, and cashiering for an online discount brokerage firm
- Explained the different accounts available, such as IRAs, margin, and options
- Researched inquiries and clarified events that occurred in client’s account, including corporate reorganizations, dividends, stock splits, and margin calls
0-5 years of experience
Studied for and passed the Series 7 Exam
- Executed trades for clients.
- Handled sensitive financial information with confidentiality.
- Proactively solved problems regarding customer accounts.
- Demonstrated excellent listening, written, and verbal communication skills.
- Established the ability to set and achieve goals and work independently.
- Maintained composure in difficult situations in order to provide excellent customer service.
0-5 years of experience
- Prospected with potential customers by means of telephone, door to door interaction, business to business presentations, available speaking platforms and other opportunities that provided chances for interaction.
- Conducted financial fact finding interviews, to get a clear understanding of the customer’s financial situation.
- Documented important financial information with a keen eye for detail.
- Worked with team members to put together presentations that educated the client about the best possible solutions, and negotiated the proper actions that should take place.
- Overcame objections and opposition that were contrary to what the potential clients were in need of.
- Serviced existing customers with policy updates or any other concerns that arose.
0-5 years of experience
- Provided trade related recommendations to clients
- Placed orders on behalf of clients and provided trade confirmation
- Maintained and updated clients’ database
- Resolved various clients’ inquires with highest level of satisfaction
Financial Services Representative Duties and Responsibilities
Financial services representatives work for a variety of organizations, which can affect the duties they carry out. Based on job listings we analyzed, their duties typically involve:
Gather Client Information Financial services representatives provide information to their clients about the application process for mortgages or loans and gather client information (such as age, family size, and income) to determine appropriate investment options.
Provide Financial Advice Financial services representatives match financial products to their customers’ needs and provide them with appropriate financial advice to help them meet their goals. If customers have a particular concern about their financial status, financial services representatives discuss these problems with them and evaluate how changes in finances can affect the client’s situation. The representative also examines the client’s current investments and debts to make recommendations on how to reduce payments or interest.
Develop Client Relationships Financial services representatives develop a long-term rapport with their customers to promote and encourage profitable relationships. This includes establishing relationships with new customers and maintaining connections with existing clients to ensure their continued business.
Monitor Market Trends Financial services representatives stay up to date with the latest market trends to identify potential leads with their customers and confidently advise them, as well as to meet the sales goals determined by the senior manager.
Financial Services Representative Skills and Qualifications
Financial services representatives should be good at making decisions based on the data they’re given, have an analytical mindset, and have excellent communication skills to build rapport with clients. Employers typically require a bachelor’s degree in business, economics, or a similar field, as well as the following abilities:
- Mathematics – financial services representatives need great math skills to calculate risk, reward, and other investment calculations
- Analytical thinking – analyzing data and financial information to make assessments and suggestions requires strong analytical skills
- Customer service – financial services representatives work with customers and clients on a daily basis, so applicants for this job should have strong customer service skills
- Attention to detail – this job requires familiarity with regulations and legal procedures, as well as the ability to note and remember a customer’s financial situation and needs, so financial services representatives should be detail oriented
- Initiative – financial services representatives should have the initiative to close sales and cold call customers to try and establish a business relationship and determine the clients’ needs so that they can recommend the right course of action or products
Financial Services Representative Education and Training
The minimum requirement to become a financial services representative is a bachelor’s degree in business, economics, finance, or a related subject. Some companies accept applicants who have practical banking experience and financial product knowledge without formal education, although this is rare. Many employers provide intensive on-the-job training to help employees gain the necessary skills for this role.
Financial Services Representative Salary and Outlook
The median annual salary for financial services representatives is nearly $38,000. Financial services representatives in the 10th percentile earn around $28,000 annually, while the highest paid earn close to $53,000 a year. Some companies offer packages that can reach up to $7,000 from bonus structures based on individual or group performances, and up to $6,000 in profit-sharing opportunities. Most employers offer dental plans and medical insurance as part of their benefits package. The Bureau of Labor Statistics expects this job sector to grow 6 percent through 2026.
Helpful Resources
We’ve collected some of the best resources to help you learn more about a career as a financial services representative:
The Ultimate Online Customer Service Guide – this book is a great reference for developing an authentic service for customers, using a mix of case studies and instructions to help readers execute quality customer service. Financial service representatives can benefit from these skills when establishing and maintaining relationships with clients and when making financial recommendations
Financial Services Marketing – with almost 25,000 members, this LinkedIn group is the perfect place to network with others, share knowledge, and learn new insights about the financial services sector
Selling Professional and Financial Services Handbook – this handbook, designed for everyone who sells professional and financial services, provides the tools and techniques necessary to become a valued resource to customers
Banking.com – this site explores the latest trends and insights in the finance industry, with blogs, in-depth articles, and opinions from industry experts to help financial services representatives stay up to date with the most recent news
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Financial Services Representative
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
