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Additional Healthcare Support Resume Samples
Care Coordinator Resume Samples
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0-5 years of experience
Developed and maintained strong working relationships with primary care physicians (PCP) to integrate the Medical Home program into their practices.
- Provided consultation to PCP offices and Care Coordination Team providers related to implementation of the Medical Home model.
- Developed and documented care plans for individual patients, tracking processes, patient self-management support, implementation of clinical practice guidelines and work process/patient flow improvements.
- Assisted the patient in coordination of any additional tests, images and consults with specialists and provided specific education regarding medication regimen and drug interaction/side effects.
- Assisted patient in recognizing and removing barriers to care to improve overall health outcomes.
- Demonstrated ability to be self-directed, highly organized, multi-tasked, and proficient in problem solving skills.
0-5 years of experience
Acted as a patient advocate and navigator answering patient’s queries, as well as work with other staff to ensure health care goals are met. Ordered and maintained office supplies. Managed patient recalls, maintained the chart system.
- Ensured smooth running of operations by locking/unlocking doors on time, turning on/off all appliances and coordinating office meetings both internally and externally.
- Responded to office emails, scheduled and confirmed appointments as well as answered multi line phone system.
- Checked patients in and out, collected and verified insurance information as well as obtained necessary insurance authorizations. Scanned all paperwork into EMR system and converted hard copy patient records to EMR
- Managed contact lens orders including ordering, receiving, distributing. Prepared all outgoing mail/packages daily.
- Streamlined contact lens ordering to provide quicker service to patients and also implemented online contact lens ordering for the office. Launched successful loyalty rewards program.
0-5 years of experience
Cross trained to provide adminstative functions for insurance verification.
- Communicated with providers to coordinate appointments and home care support.
- Performed light touch interviews with patients to identify those that qualify for care management programs.
- Provided support for both the Accountable Care Organization’s (ACO) and Managed Programs.
- Telephonic interactions with patients within the ACO to advocate for their medical care as well as provide support to maintain their independence at home after a hospital or nursing home stay.
0-5 years of experience
Supported the Clinical Care and Utilization Management Departments working with Tufts, Fallon and Blue Cross Blue Shield insurances
- Entered admissions, home care authorization requests, prior authorization requests, medical part b requests into multiple database systems
- Ran and maintained census reports, hospice and institutional logs
- Answered phones, routed electronic faxes, prepared letters, mail merge projects, and performed other supportive tasks as necessary
0-5 years of experience
Trained and supervised staff to create a well-rounded unit that included excellent personalized resident care with meaningful activities.
- Developed a step-by-step activity program that was easily implemented by staff.
- Motivated staff to develop opportunities for one-on-one personalized cognitive stimulation for residents.
- Worked on medication cart to administer medications to residents at least weekly.
- Monthly medication administration records [MAR’s] turnover.
0-5 years of experience
Conducted interviews to identify patient needs, navigating clients through complex healthcare environment
- Explained relevant services, coordinating and monitoring implementation of programs
- Worked to develop client’s health management goals
- Created agendas, prepared materials for client and supplier meetings, took notes to create follow up communication
- Formulated metric reports to monitor service and client interactions
6-10 years of experience
Responsible for the handling of all incoming and outgoing telephone calls related to scheduling and rescheduling diagnostic exams such as MRI’s, CT’s and EMG’s for patients at centers within our company network, ordered by physicians and received from various insurance companies, nurse case managers, employer’s of self-funded plans, doctor’s office or direct from the patient.
- Received telephone calls, faxes, Internet messages regarding the initiation of a referral or the scheduling patient as a result of an existing referral.
- Secure all necessary information about the procedure being ordered, the insurance company authorizing the procedure, and the patient. Enter directly into Intrepid software all information obtained at the time of the call.
- Confirmed that the procedure is authorized by the respective insurance company.
- Contacted the patient and designated center to arrange appointment for procedure and enter appropriate information into Intrepid software.
0-5 years of experience
Retrieved and processed an average of 135 patient files per day
- Validated and approved patients for scheduled surgeries, emergency room visits and maternity admissions
- Utilized professional etiquette while speaking with various hospital staff in order to verify patients’ status regarding being admitted to and discharged from the hospital
- Used HSR and Microsoft Office to view, maintain and update patient files as needed
0-5 years of experience
Providing care coordination services for a caseload of 42+ individuals
- Collaborating with Assisted Out-Patient Treatment to better assist high-risk consumers.
- Collaborating with other community providers to better tailor services for the consumer, i.e. insurance companies, physicians, social workers, hospitals, nurses, community resources, and other community resources
- Crisis prevention and intervention.
- Establishing and maintaining positive relationships with consumers and referral sources and responding to consumers requests and concerns
- Assisting in goal development and record keeping of progression.
- Managed electronic medical record via AVATAR of individual files.
0-5 years of experience
Performed Gaps in Care for all West Region at [company name]to prevent chronic disease patients from ending up in our hospitals.
- Maintained Myhealth online scheduling messages from patients to schedule with their preferred healthcare provider.
- Pre-Visit Planning while taking incoming calls from primary care providers.
- Training new employees to use their critical thinking skills while scheduling primary and specialty appointments.
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
0-5 years of experience
Conducts intakes and provides assessments to determine the needs of the families and developing a goal model.
- Maintain files to meet all standards and pass annual Corporate Quality review, and internal, periodic audits
- Conduct follow- up home visits with existing clients to ascertain a client’s level of satisfaction
- Evaluate caregiver’s professional qualifications to ascertain the caregiver’s eligibility under applicable state laws and regulation for client opportunities.
- Resolve any client, family, and caregiver differences and disputes.
- Articulate, with strong verbal and written skills, pleasant phone manner
0-5 years of experience
- Assisted clients in job seeking while working in conjunction with the treatment team to minimize the effects of the disease and symptoms of addiction
- Worked closely with interested clients to motivate and assist them in identifying and developing their basic work skills and establish a culture that promotes optimism and confidence building
- Provided case management services and life skills training as needed (permanent housing, medical educational needs, daily living necessities)
- Educated clients one-on-one with Job Readiness Training to include basic computer skills, internet search and application, resume writing, interviewing techniques, and dress for success
0-5 years of experience
Educate and train patients regarding the care, maintenance, and the capabilities of hearing aids and other products.
- Upselling products at end of service.
- Manages inbound info leads generated from direct mailers and advertising campaigns.
- Qualifies info leads and responsible for setting initial meeting for all sales managers.
- Maintains CRM, client charts and administrative duties as needed.
0-5 years of experience
- Review clients schedules and patients charts to assist the care team in coordinating care for the visits and for future health care needs
- Work with the caregivers to develop, and implement by training programs on chronic disease management for patients dealing with diabetes, asthma, congestive heart failure, hypertension, fall risk, ect.
- Act as a back up to other team members, by helping out within the homes if we are short staffed
- To make sure all clock in and out times are imputed accurately to ensure payroll goes
- Review applications for qualifying positions as a HHA, and then take appropriate steps to begin highering process
0-5 years of experience
Set appointments for future office visits and procedures to effectively maintain workflow and organization.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Gather paperwork needed for procedure(s) and submit them to the designated areas
- Answer heavy inbound phone calls
- Orients and educates patients and their families by meeting them; explaining the role of the patient care coordinator; initiating the care plan; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.
- Gathering all of patients’ demographics is current.
- Demonstrated ability to provide ancillary services to coordinate activities between patients and clinic areas
- In depth knowledge of scheduling surgeries and other procedures within a healthcare setting
- Develops interdisciplinary care plan and other case management tools by participating in meetings; coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression; fostering peer support; providing education to others regarding the case management process.
0-5 years of experience
Gathering member’s data
- Heavy client contact
- Documentation of member’s status and needs
- Identifying and confirming integrated care team
- Implementing care plan action items
- Following up with member’s on a monthly basis
- Attending care team Meetings
- Outreach visits
0-5 years of experience
- Insurance Verification, Pre-Certs & Authorizations
- Maintaining Patient Medical Records & Updating Patient Files
- Scheduling Consultations/Appts/ Tests
- Answering Phones
- Greeting Patients
- Typing Doctor’s Letters and Memos
Healthcare Support Cover Letter Examples
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Care Coordinator
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
