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Health Care Coordinator Resume Samples
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0-5 years of experience
Supervised a team of 1000+ home health aides, formally trained each aid to meet patients’ specific and evolving needs
- Assisted managers in designing and executing specialty programs such as Telehealth, medication setup/refill programs in order to create exceptional customer experiences
- Set up new patients’ profiles in the system, analyzed specific needs and assigned suitable home health aides and medical providers
- Managed and organized schedules for home health aides to assist patients and visiting nurses
- Mediated between patients, home health aides and medical providers, and documented necessary situations
- Maintained detailed patient medical records, including patients’ health status and diet and provided updated reports to medical provider in compliance with HIPAA requirements
- Reviewed the performance of home health aides to improve the utilization service
0-5 years of experience
Provided clinical oversight for approximately 90 seniors living within assisted living and memory care units.
- Communicated and coordinated with physicians, therapists, pharmacy, and ancillary providers to ensure residents received necessary visits, medications, and follow-up.
- Communicated with executive director and other department coordinators to ensure the health and well-being of residents were being met per regulatory compliance and guidelines.
- Assisted in the hiring, training, coaching and disciplining of clinical team members.
6-10 years of experience
Excelled in a role requiring the ability to handle a variety of customer service tasks with expediency.
- Demonstrated proficiencies in telephone & back desk reception within a high-volume environment
- Provided financial counseling to patients and families in accordance with polices
- Set-up payment agreements and collected payment
- Scheduled appointments for patient in regards to medical visits and financial appointments
- Assisted patients/families with financial arrangement including financial assistance for qualified patients
0-5 years of experience
Implemented and established program in a new county through effective oral and written communication with clients and service providers, including medical and mental health providers
- Lead presentations to community providers to build partnerships and market program
- Collaborated with insurance and other funding sources to ensure needed services are authorized for payment
- Completed documentation, assessments, and treatment plans in a timely manner
0-5 years of experience
- Supervised/led medical technicians and nursing assistants in a Residential Care Facility for Elderly with 145-bed capacity
- Provided nursing services, treatments and procedures
- Evaluated highest with 97% by Clinical Audit Committee in medication management program
- Delivered comprehensive geriatric nursing care to patients in both Assisted Living and Memory Care Department
- Collaborated and coordinated effectively with families, physicians, nurses, nursing assistants and other health care allies to ensure adherence on implementation of clients’ care plan
- Maintained confidentiality by practicing and being compliant to HIPAA regulations
- Responded to emergency situations base upon the organization’s protocol and nursing standards including multiple 911 calls
- Documented observations and progress of residents/clients in electronic health records (AOD) and medication administration software (QMAR)
0-5 years of experience
Served as a liaison between foster children and birth parents to keep them connected with hope of reunification
- Conducted preliminary assessments to make appropriate medical treatment and mental health referrals
- Compiled monthly statistical reports for statewide databases and shared information with Child and Family Services unit as required and local school districts
- Counseled children in a clinical setting
0-5 years of experience
Worked as a Women’s Health Care Coordinator (WHCC) with pregnant women/girls in 11 OB clinics across Denver metro area offering support, care coordination, case management and counseling during pregnancy and postpartum.
- Intervened with high risk patients experiencing significant psychiatric and emotional distress and conducted crisis counseling for patients and their families; provided psycho-education and counseling on various pregnancy related topics including nutrition, appropriate weight gain, preterm labor, etc.
- Abided by confidentiality requirements impacted by HIPPA laws as well as legal issues related to the rights of minors and all OB/GYN patients
- Navigated Epic, an electronic medical record system; charted in patient’s charts, conducted chart review and data collection for WHCC metrics.
- Outreached community agencies, initiated dialogue and facilitated meetings in an effort to build community partnerships including alternative high schools for pregnant and parenting families, methadone maintenance clinics, mother support groups, WIC, Medicaid, home visitation agencies, etc.
- Attended breast feeding support groups offered by Kaiser; rounded with a NP during her postpartum home visits to check on the well-being of mom and baby; learned to notice signs and symptoms of baby blues and postpartum depression.
0-5 years of experience
Telecommute to manage online queues of members seeking phone and computer consultations with physicians, across three telemedicine platforms, as a healthcare coordinator
- Interact directly with members: scheduling consultations, updating online profiles, apprising of wait times, assisting with technical issues
- Work closely with virtual team of nurses, doctors and administrative officials to ensure prompt attention to customers’ and physicians’ needs
- Meet company-wide expectations of service times by cultivating relationships with physicians; maintaining awareness of real-time changes in tasks needing attention; and retaining possession of composure and knowledge of procedure during both off and peak hours
- Keeping meticulous notes via Excel spreadsheets for management’s service-related investigation purposes
- Handle incoming and outgoing emails in professional, timely manner.
- Worked as part of team who oversaw a 400% increase in consultations, managing a queue that exceeds 1000 per day during peak seasons
- Responsible for training new employees, both remotely and in person
0-5 years of experience
- Provided continuous weekend medical care to residents, including checking vital signs and sugar levels
- Was certified as a medication aide (MAT training) and administered medications
- Documented all medication given for each client and their daily activities
- Maintained a relationship with clients, clients family and other employees
- Trained clients to maintain a clean house and assisted clients with food preparations
- Coached clients how to act professionally and perform work tasks correctly
0-5 years of experience
Maintained a caseload of over a hundred members who were part of the IL Managed Care Medicaid program who were either medically or psychiatrically disabled
- Coordinated medical and behavioral health treatment with Primary Care Physicians, specialists, and behavioral health providers
- Worked telephonically with patients identified as high risk to identify needs, set goals, and implement action steps towards achieving goals
- Coordinated discharge planning for members who were inpatient to ensure continuity of care
- Completed health assessments with members to assess acuity and needs
- Participated in the development of care plans in conjunction with the patient, family, and managing physician to include monitoring for treatment compliance and assisting with problem solving in breaking down barriers to treatment
6-10 years of experience
Provided care and services in the community to targeted clients with severe and persistent mental illnesses
- Education clients on the use of medication, resources and use of community services, monitored client progress and assures maintenance of records; updates records on a daily bases
- Consulted with clinical staff on weekly basis
- Reviewed psychological and psycho social evaluations and functional assessments
- Linked coordinate psychiatric as well as other services and supports to a caseload of culturally diverse clients
- Assisted severely mentally disabled adults, to assess and navigate community services
- Participated in development, implementation, and monitoring of the individualized treatment plans
- Conducted reviews of patient records for quality assurance regarding Case Management service delivery and documentation and billing requirements
0-5 years of experience
Review provider schedules and individual patient charts and assist the care team in coordinating care for visits and for future healthcare needs.
- Ensure that all patients are tracked and date entered into systems for follow-up and reporting.
- Assist in coordination of insurance companies to ensure that information goes when and where it is needed.
- Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 11996 (HIPAA)
- Work effectively in a team and demonstrate problem-solving skills in complex environment.
- Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.
- Good organizational and time management skill.
0-5 years of experience
Performed direct nursing care to participants of Adult Day Care Program.
- Performed admission assessment utilizing the nursing process.
- Presented class room training to participants of Adult Day Care in Health Promotion/ Disease Prevention topic five days per week.
- Planned and coordinated Public Health Screening and Public Speaker Engagements for community awareness.
0-5 years of experience
- Managed and directed LPNs and Medication Technicians during startup of 94 bed ALF with 34 bed secured memory unit
- Served as Registered Nurse for round the clock over-site of resident health care and medication administration
- Assessed potential residents for appropriate admission criteria
- Performed monthly and emergency resident assessments
- Served as liaison between physicians, families, home health, physical, occupational and speech therapy, hospitals, rehab facilities, pharmacies, skilled nursing facilities and ancillary staff
- Setup onsite specialty physician services for residents and coordinated with the Activity Director to accommodate the Monthly Activities as scheduled
- Provided applicable ALF and Memory Unit training to LPN’s.
- Provided Medication Administration Training and certification to CNAs and appropriate applicants
- Developed and revised processes for Medication Management to improve efficiency and resident safety.
0-5 years of experience
- Coordinated home care needs of patients form admission to discharge
- Assisted social services department in the discharge planning
- Evaluated patients regarding Medicare eligibility
- Provided physician education on home health services
0-5 years of experience
- Conducted child and family assessments to determine needs and direction of care coordination plan.
- Assisted parents of children with special health care needs in locating and accessing medical care.
- Assisted families in accessing financial help to meet the special needs of their child or children.
- Provided peer counseling and support to parents of children with special needs.
- Collaborated with community resources and social service agencies to meet the needs of families.
- Instituted teen parent classes at the local high school in concert with Communities in Schools.
0-5 years of experience
Responsible for providing overall leadership and management of the health and well being of the residents within the community; quality assurance and regulatory compliance; assisting in the recruiting; hiring and training of clinical team members; completing clinical staffing; scheduling and daily review of timekeeping reports
- Monitor each resident’s medication and treatment profile at a minimum monthly to ensure each medication and treatment is administered as ordered and documented accurately.
- Acts as liaison with pharmacy to ensure effective services for the residents.
- Identifies on-going needs and services of residents through the assessment/ Individual Service Plan
- Partner with other department coordinators to identify, review, discuss potential changes in service/ medication levels and updates the resident’s Individual Service Plan as indicated by state regulation and Sunrise policy
- Administering Insulin, oral and rectal medications to the residents; evaluate care for variety of patients and medical conditions, etc.
0-5 years of experience
Manage Wellness Department of an intermediate care 100-bed facility.
- Ensure quality care of residents. Conduct assessments of prospective and current residents.
- Hire and supervise nurses and CMT’s.
- Provide staff in-services and conduct personnel reviews/performance evaluations.
- Network with other healthcare professionals, home health agencies, hospice workers, occupational therapists and physicians. Coordinate care plan meetings.
- Review, update and develop policies and procedures.
- Increased residency; doubled census and maintain high resident retention ratio.
0-5 years of experience
- Handled an average of 100-250 outbound calls on a daily basis
- Conducted outbound calls to new members introducing health plans
- Educated customers on the product line for their health plans
- Scheduled members to be contacted by a healthcare professional for the first time
- Administered outbound calls to current members to reschedule appointments
- Contacted members to complete health assessments and surveys
- Knowledgeable of HIPPA, and provided excellent customer service to all guests
0-5 years of experience
Train, coach, and develop staff to ensure business metrics are obtained
- Provide injured workers with quality customer service
- Meet with vendor representatives on products to better service my injured workers
- Maintain a high level of energy while taking care of my injured workers needs
- Performed numerous bilingual translation phone calls
- Conducted and resolved several escalated issue on orders not handled properly
0-5 years of experience
Train, coach, and develop staff to ensure business metrics are obtained
- Provide injured workers with quality customer service
- Meet with vendor representatives on products to better service my injured workers
- Maintain a high level of energy while taking care of my injured workers needs
- Performed numerous bilingual translation phone calls
- Conducted and resolved several escalated issue on orders not handled properly
0-5 years of experience
Responsible for all health care services throughout the facility. Creating and implementing care plans along with renewal and maintenance of these plans. Recommend Health Care Service goals and initiation implementation of these services. Work along side of Resident Director to supervise, oversee and coordinate the work of personal serves assistants to meet Residents needs. Provide clinical services to Resident’s and train personal service assistance.
- Responsible for identifying Resident health issues, concerns and providing appropriate follow-up care.
- Conduct nursing assessments of residents to provide interventions and to identify level of care needed.
- Act as Resident advocate in medical/ social situations involving Resident and or designated agents, physicians or other agencies.
- Oversee all admissions, assessments, input medications to be administered from MAR, coordinate all 3rd party services including Home Health, labs and xray.
- Notify physician and/or designated agent and family of any Resident status change.
- Supervise the ordering, delivery, transcription and documentation of medication treatments, and orders under their authority.
0-5 years of experience
Serving as primary care coordinator for individuals and their families
- Complete all necessary documentation for individuals with mental health and substance abuse recovery needs
- Assess consumers’ medical eligibility for services
- Coordinate services and initiate referrals for consumers and link to additional services within agency, as well as corresponding agencies
- Consult with administrators and staff of Assisted Living Facilities within service area regarding care coordination and crisis intervention needs of individual consumers, program development, and training needs of the facility
- Credentialed by the State of Virginia as a Qualified Mental Health Professional, as well as completed various trainings of the case management module
0-5 years of experience
. Mentor and train new associates to ensure there is a working knowledge of systems, operations, welcome calls, assessments, etc.
- Create job aids to assist and educate employees on specific job functions.
- Telephonically assesses and evaluates Humana members’ needs and requirements to achieve/maintain their health.
- Guides members and their families toward and facilitate interaction with resources appropriate for care and well-being.
- Collaborate with multi-disciplinary team to employ various strategies, approaches and techniques to enable a member to manage their physical, environmental and psycho-social health issues.
- Coach and problem solve with members to identify and address specific goal(s) to support health and behavior changes as identified by assessments of health, environment, nutrition and psycho-social areas of concern.
0-5 years of experience
Assisting clients through the healthcare system, acting as a patient advocate and navigator
- Coordinating prenatal and parenting classes for clients.
- Working collaboratively with parents to arrange any needed medical, medical, dental or nutritional examinations and immunizations for them and their infants.
- Ensuring that all enrolled mothers and infants are up-to-date on a schedule of age appropriate preventive and primary health care.
- Collecting data and discussing health concerns with members of specific populations.
- Teaching participants about behaviors and promote wellness.
0-5 years of experience
Organize and manage health care for all residents including regular health assessment, service plan and emergent health needs.
- Schedule, train and evaluate all Medication Managers and Nurses providing feedback for continues growth.
- [company name] reports in a timely manner.
- Communicate regularly with family members and health care providers to assure the highest quality of care for each resident.
- Work cooperatively with outside agencies such as Hospice, Physical therapy, Visiting nurses and pharmacies to assure prompt and appropriate care.
- Use critical assessment skills to move new residents in at the correct level of care and to facilitate the return home after an acute care or skilled nursing care stay due to illness.
0-5 years of experience
Worked from Home, 5pm-8am
- Provided staffing for call-offs
- Contacted clients regarding service, concerns or complaints
- Performed general office duties included word processing, photo-copies, filed, shred, sort/distributed mail, provided reception and telephone service
- Contact clients regarding call offs and changes
0-5 years of experience
Assess members for level of care and other health care needs to deliver services
- Provide information and referral to eliminate barriers in accessing health care
- Empower members to achieve health goals through education
- Maintain high level of care using bilingual skills to serve Spanish speaking members
- Organize and report data accurately and efficiently
0-5 years of experience
Assess the need of services and develop Individualized Health Plan (IHP)
- Coordinate team of 13 different service providers to meet the goals outlined on the child’s IHP
- Provide services to three populations of children in foster care (Seriously Emotionally Disturbed, Developmentally Disabled and Medically Fragile) ages 0-21.
- Facilitate team meetings and constellation of services to meet the specific needs of each child.
- Provide linkages for the child and caregiver to Wavier Service Providers (WSP) and any community service needs.
0-5 years of experience
Coordinate member’s needs, provide assistance to members, and analyzes member’s needs.
- Provide support to the clinical team by performing the non-clinical duties necessary to generate and close cases within the appropriate time frame.
- Serve as a liaison between Medical Management and BCBS and as a resource for providers and/ or members.
- Maintain complete confidentiality of company related business; comply with HIPAA, diversity principles, and corporate integrity.
- Maintain production requirements based on established department business needs.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
